Cablenet, according to the provisions of Law 112(1)/2004 article 69, wishes to ensure, maintain and protect the high quality of services it provides its customers and so applies from the 1st May 2018 a Fair Usage Policy, based on the preexisting term 4.10 of the General Terms and Conditions for the Provision of Services, for all its Services and offers which involve unlimited use, as well as in any other situation where this is deemed necessary.

The Fair Usage Policy (where applicable) defines and determines the permitted levels of use in effect for Services provided by the Company. In applying the Fair Usage Policy, prohibited practices are limited and/or deterred for Subscribers who either resell the Company’s Services intended for personal use or permit their communal use with the intent for profit and/or the use of Services in such a way as to create issues or obstacles to the offering of Services, including the level of service quality, provided to other Cablenet Subscribers.

In instances concerning unlimited voice calls, video calls, sending of SMS messages, data and internet services or the transfer of data to and from the internet (downloading/uploading), Cablenet reserves the right, following the relevant notification of the Subscriber, to reduce browsing speed and/or limit access and/or impose additional charges and/or transfer the Subscriber to another Service and/or temporarily suspend the Service and/or terminate the Service without further notice.

The limits set based on the Fair Usage Policy are published by Cablenet on its website, whether concerning terms of use, talk time, number of SMS/MMS messages or data volume.

In instances where the Subscriber disagrees regarding the manner of use, whether concerning the number of minutes or messages or data volume, Cablenet’s standpoint and the information recorded by its systems will be binding.

Fair Usage is determined for the following Services:

Fixed Broadband Access

For Fixed Broadband Access, a maximum data volume per month is determined. In instances where the defined volume is exceeded, access to the Service will be possible without additional charges, however Cablenet reserves the right to limit access speed for the remainder of the month. Any speed restriction may be applied in instances where either the download or upload volume has been exceeded.

Access Speed Data Volume
Download <= 50 Mbps 500 GB
Download <= 100 Mbps 1 TB
Download > 100 Mbps 2 TB
Upload (all speeds) 250 GB

Mobile Telephony

PURPLE Packages, which include unlimited local minutes and/or local SMS, are offered solely for interpersonal communication and only for private or personal use of the Service. Under no circumstances is their use permitted for profit or service resale. Interpersonal communication is defined as human-to-human communication via telephone or the manual sending of SMS messages. Consequently, unlimited use is prohibited for multiple and simultaneous calls, conference calls, call centre services, telemarketing or teleshopping, mass (bulk) messaging, application/system-to-human communication, continuous call forwarding, automatic redial, machine-to-machine communication or any other use deemed incorrect. In instances where any of these terms are violated, Cablenet reserves the right, following relevant notification of the Subscriber, to implement the actions mentioned in the Fair Usage Policy.

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