In instances where the APN does not appear automatically, you will have to select it as follows:

Internet settings for iPhone devices:
• On the home screen, select Settings
• Select Cellular
• Select Cellular Data Network
• Select APN
• Type cablenet
• Select Menu to save settings

Internet settings for Android devices:
• Select Apps
• Select Settings
• Select Wireless & Networks or Connections
• Select More Networks or More Settings
• Select Mobile Networks
• Select Access Point Names
• Select the Menu button
• Select New APN
• Name
• Type cablenet and select OK

Internet settings for Win 8 Phones devices:
• On the home screen, slide your finger to the left
• Select Settings
• Select mobile network
• Select add internet APN
• Type cablenet
• Select save to create the Internet APN

The first and second additional Cablenet Mobile service can be added to any existing commercially-available Cablenet service with a 24-month contract with a 50% monthly discount for the duration of the contract.

Of course. You can keep your existing number by following the number portability procedure.

For more information regarding number portability, as well as the required documentation, please call the Customer Service Centre on 130.

There is no charge for the transfer procedure.

You will be notified via SMS on your mobile the day before the date set for the transfer.

The new Cablenet SIM card will have to be placed in your mobile on the day and time set for the transfer in order to activate the service.

You can selectively activate Calling Line Identification Restriction (CLIR) for a call by dialling #31# before the number you wish to call. If you wish to permanently withhold your number via your device, please refer to the manufacturer’s user manual or Mobile Supplementary Services.

Confidentiality may be waived within the framework set by legislation. For more information, please call the Customer Service Centre on 130.

The Call Forwarding Service enables you to divert received calls to any phone number of your choice within Cyprus. When you activate Call Forwarding to another number, you will be charged as if you are the one making the call from your number to the one to which your call has been diverted. Mobile telephony networks do not provide the ability to forward SMS or MMS messages.

To activate the Call Forwarding Service, please refer to the manufacturer’s user manual or Mobile Supplementary Services.

Cablenet’s mobile network allows calls to 900 numbers by default. In order to block calls or unblock calls to 900 numbers from your mobile service, please call the Customer Service Center οn 130.

Please contact our Customer Service Centre on 130 so that we can check coverage in your area.

When you can’t make any calls, the most likely reason is that outgoing calls from your mobile have been blocked, either through your device or due to an outstanding balance.

For more information, please call the Customer Service Centre on 130.

Your mobile’s signal strength is directly affected by the distance between you and the tower transmitting the signal. As the distance between you and the tower increases, the signal strength will weaken until you connect to another signal-transmitting tower which is closer to your location.

You can proceed in filing a complaint at a Police Station and, subsequently, with confirmation of your complaint, visit a Cablenet store where, upon submitting your complaint, you will be asked to complete the nuisance call form in order to initiate an investigation.

Cablenet’s mobile telephony network does not currently offer a Missed Call Notification (MCN) service.

If you can’t send SMS messages from your mobile, check SMS settings on your device and ensure that the number of the message centre is +35794066666.

Cablenet’s mobile telephony network does not currently offer an MMS service.

The SIM card is available in three sizes: SIM, MicroSIM και NanoSIM.

Cablenet’s mobile telephony network does not currently offer a ‘twinSIM’ service.

PIN & PUK information is available on the reverse side of the SIM card. If you have lost this information, please call the Customer Service Centre on 130 so that we can give you the PUK and you may subsequently set your new PIN. The information can only be given to the owner of the SIM card.

You can change the network type in your device’s settings. Select ‘3G ONLY’ to ‘lock’ the network type as 3G.

If you are overseas, you may contact the Customer Service Centre on +357 22255130.

All Cablenet Mobile subscribers can enjoy low roaming charges for voice calls, sending of SMS and data transfer, provided that they connect to one of the networks with which our company collaborates. For any calls made or received, you will be charged according to the billing zone of the country in which you are located and the network to which you are connected.

The IMEI number is printed under your device’s battery and on the device’s packaging. It will also appear on your screen when you dial *#06#. We suggest you write down your device’s IMEI number because you will need it if you lose your mobile.

Each SIM card has a unique international identification number. This is the ICCID number and it is printed on each SIM card.