{"id":140786,"date":"2023-10-04T06:31:56","date_gmt":"2023-10-04T06:31:56","guid":{"rendered":"https:\/\/cablenet.dgmedialink.com\/?page_id=140786"},"modified":"2026-03-30T08:30:19","modified_gmt":"2026-03-30T06:30:19","slug":"complaints","status":"publish","type":"page","link":"https:\/\/cablenet.com.cy\/en\/complaints\/","title":{"rendered":"Complaints handling procedure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"140786\" class=\"elementor elementor-140786\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d64d3f7 elementor-section-full_width breadcrumbs-container  elementor-section-height-default elementor-section-height-default\" data-id=\"d64d3f7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-06cffd6\" data-id=\"06cffd6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e13e0c6 elementor-widget elementor-widget-shortcode\" data-id=\"e13e0c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><span><span><a href=\"https:\/\/cablenet.com.cy\/\">Home<\/a><\/span><\/span><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-424dc9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"424dc9a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19f963c\" data-id=\"19f963c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25a08a1 elementor-widget elementor-widget-heading\" data-id=\"25a08a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints handling procedure<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f13652 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2f13652\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e3de4e7\" data-id=\"e3de4e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e29a75 elementor-widget elementor-widget-text-editor\" data-id=\"3e29a75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our priority is the service we provide to our customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7634aa elementor-widget elementor-widget-text-editor\" data-id=\"b7634aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your opinion is extremely important to us. We welcome any feedback, all of which is taken into consideration for the continuous improvement of our customer experience and services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-487e1ae elementor-widget elementor-widget-text-editor\" data-id=\"487e1ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our complaints handling team is at your disposal to swiftly and efficiently resolve any issue that may arise and to provide you with all the appropriate information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab79c3f elementor-widget elementor-widget-text-editor\" data-id=\"ab79c3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our goal is to solve any complaints our subscribers may have, in the most effective way. For the effective handling of suggestions and complaints we follow the Suggestions\/Complaints Handling Procedure, as it is mentioned below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c0e6fd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c0e6fd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dcb363b\" data-id=\"dcb363b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d6f524 elementor-widget elementor-widget-heading\" data-id=\"8d6f524\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Suggestions\/Complaints Submission<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fba2508 elementor-widget elementor-widget-text-editor\" data-id=\"fba2508\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please provide us with a detailed description of the issue, including all the necessary information, for the most optimal and efficient handling of your suggestion or complaint.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f4a184 elementor-widget elementor-widget-text-editor\" data-id=\"9f4a184\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It is crucially important to inform us regarding any fault or complaint you are facing with our services. The information should include: your name, your email address, your subscription or account number, the subject of the complaint and a brief description of the issue you are facing. We would like to stress that if the subscription is not under your name, you may be asked to prove that you have the authorization of the owner of the subscription in order to contact us on their behalf.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6683d7c elementor-widget elementor-widget-text-editor\" data-id=\"6683d7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If the submission is done through our website, you will also need to choose the category of the issue (complaint or suggestion\/feedback).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-adcd4be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"adcd4be\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a346a8d\" data-id=\"a346a8d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4258d35 elementor-widget elementor-widget-heading\" data-id=\"4258d35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Complaints Submission Methods<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a24e71 elementor-widget elementor-widget-text-editor\" data-id=\"6a24e71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The methods in which you can report an issue of submit a complaint are the following:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-332a4b7 elementor-widget elementor-widget-text-editor\" data-id=\"332a4b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Written:<\/strong><\/p><ul><li>By sending a letter in the following address:<\/li><\/ul><p>Cablenet Communication Systems PLC<br \/>41-49 Ay. Nicolaou Street, Nimeli Court, Block A, 2rd Floor<br \/>Engomi, Nicosia, Cyprus<\/p><ul><li>By sending a fax to the number +357 22250178<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a296a50 elementor-widget elementor-widget-text-editor\" data-id=\"a296a50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Message through our company website:<\/strong> By filling out the complaints submission form in the following link:\u00a0<a href=\"https:\/\/cablenet.com.cy\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b79830f elementor-widget elementor-widget-text-editor\" data-id=\"b79830f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Written Complaint Form:<\/strong> By filling out written complaint form at our Customer Support Centers. The addresses and working hours of our Customer Support Centers can be found in the following link: <a href=\"https:\/\/cablenet.com.cy\/store-locations\/\">Store Locations<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-894e6ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"894e6ce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-08c87c3\" data-id=\"08c87c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-efe9e75 elementor-widget elementor-widget-heading\" data-id=\"efe9e75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Suggestion Submission Methods<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b116f94 elementor-widget elementor-widget-text-editor\" data-id=\"b116f94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In order to submit your suggestions please use one of the aforementioned methods or by <strong>telephone.<\/strong><\/p><p>Call our Customer Support Call Center at <strong>130<\/strong> or <strong>80012130<\/strong>. <br \/>If you are calling from abroad, you can contact us at +357 22 255 130.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-850a79c elementor-widget elementor-widget-text-editor\" data-id=\"850a79c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Working hours:<\/p><ul><li>Call Center<\/li><\/ul><p>08:00 \u2013 22:00 (Monday \u2013 Friday)<\/p><p>09:00 \u2013 18:00 (Saturday)<\/p><ul><li>Technical Support<\/li><\/ul><p>08:00 \u2013 22:00 (Monday \u2013 Friday)<\/p><p>09:00 \u2013 21:00 (Saturday \u2013 Sunday)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d100745 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d100745\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e78d210\" data-id=\"e78d210\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-464ba71 elementor-widget elementor-widget-heading\" data-id=\"464ba71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Acknowledgement of Receipt <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23b97dc elementor-widget elementor-widget-text-editor\" data-id=\"23b97dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As soon as we receive your complaint or suggestion through our company website, you will receive an automatic reply acknowledging the receipt of your communication with us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b36b0e0 elementor-widget elementor-widget-text-editor\" data-id=\"b36b0e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the case of a letter or a written complaint form, you will receive confirmation through telephone by our complaints handling team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e2b0300 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e2b0300\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bc2d07d\" data-id=\"bc2d07d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46cda72 elementor-widget elementor-widget-heading\" data-id=\"46cda72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Complaint Response Procedure <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35a3389 elementor-widget elementor-widget-text-editor\" data-id=\"35a3389\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Following the receipt of your complaint\/suggestion we may possibly contact you to gather further information. If the issue does not require further information you will receive our reply directly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dce2f4 elementor-widget elementor-widget-text-editor\" data-id=\"5dce2f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our goal is to always provide you with specific information regarding the issue you are facing. Our wish is to immediately resolve any claim in a way that will satisfy you completely, but always along the lines of our company\u2019s rules and procedures.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46118e0 elementor-widget elementor-widget-text-editor\" data-id=\"46118e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We will strive to resolve the matter before or during first contact. If the issue requires further action of a technical nature or if the issue is such that cannot be resolved during first contact, we will keep you updated on the progress until the issue is fully resolved.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca8ca5d elementor-widget elementor-widget-text-editor\" data-id=\"ca8ca5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In general, issues that are related to faults caused to our network, equipment or billing issues will be resolved within 3 business days. If the issue cannot be resolved within 3 business days we will inform you accordingly. Some issues by nature, especially if they are affected by technical factors or delays that are out of our control, will possibly require more time to be resolve in comparison to other issues. In these rare occasions and if we are not able to resolve the issue within 15 business days, we will also inform you accordingly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b5fa57 elementor-widget elementor-widget-text-editor\" data-id=\"7b5fa57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>The right to escalate the complaint regarding services to the OCECPR<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d0bb91 elementor-widget elementor-widget-text-editor\" data-id=\"9d0bb91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We would like to stress that both parties that maintain an agreement for the provision of telecommunication services are obliged to proceed with every possible effort to resolve any complaints that may arise. After the exhaustion of all available procedures regarding the resolution of a claim or complaint, the subscriber may refer the dispute to the Office of the Commissioner of Electronic Communications and Postal Regulation (OCECPR) in order for the dispute to be resolved in accordance with Law No.112(I)\/2004.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9c90dc elementor-widget elementor-widget-text-editor\" data-id=\"e9c90dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you have followed the aforementioned procedure and the final resolution of the issue or the reply did not satisfy you, you may refer the issue to the OCECPR. You can contact the OCECPR through:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d9d3b2 elementor-widget elementor-widget-text-editor\" data-id=\"9d9d3b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Telephone: +357 22693000<\/li><li>Fax: +357 22693070<\/li><li>Email: <a href=\"mailto:info@ee.cy\">info@ee.cy<\/a>\u00a0<\/li><li>Post: 1 Andrea Chaliou, 2408 Engomi, Nicosia<br \/>P.O. Box 24412, 1704 Nicosia, Cyprus<\/li><li>By filling out the complaint form located in the following link: <a href=\"https:\/\/ocecpr.ee.cy\/complaint-form\">https:\/\/ocecpr.ee.cy\/complaint-form<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints handling procedure Our priority is the service we provide to our customers. Your opinion is extremely important to us. We welcome any feedback, all of which is taken into consideration for the continuous improvement of our customer experience and services. 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