{"id":569,"date":"2023-03-20T12:55:30","date_gmt":"2023-03-20T12:55:30","guid":{"rendered":"https:\/\/cablenet.ddev.site\/?page_id=569"},"modified":"2026-04-22T11:46:59","modified_gmt":"2026-04-22T09:46:59","slug":"support","status":"publish","type":"page","link":"https:\/\/cablenet.com.cy\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"569\" class=\"elementor elementor-569\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fd498e0 elementor-section-full_width breadcrumbs-container  elementor-section-height-default elementor-section-height-default\" data-id=\"fd498e0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b23c96d\" data-id=\"b23c96d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0892ec8 elementor-widget elementor-widget-shortcode\" data-id=\"0892ec8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><span><span><a href=\"https:\/\/cablenet.com.cy\/\">Home<\/a><\/span><\/span><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a46df6c elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"a46df6c\" data-element_type=\"section\" data-e-type=\"section\" id=\"how-can-help\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-44e8b34\" data-id=\"44e8b34\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9bd1871 title-1 elementor-widget elementor-widget-heading\" data-id=\"9bd1871\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How can we help you today?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4529682 elementor-widget elementor-widget-text-editor\" data-id=\"4529682\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customer service is our priority. Contact us for any queries &amp; our highly trained personnel will assist you accordingly<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba9a16 elementor-widget elementor-widget-spacer\" data-id=\"6ba9a16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b74d94e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b74d94e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-cd331b7\" data-id=\"cd331b7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c9255d elementor-widget elementor-widget-html\" data-id=\"2c9255d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"service-category\">\n    <a href=\"\/en\/speed-test\">\n    <div class=\"icon\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 80 80\" width=\"80\" height=\"80\" preserveAspectRatio=\"xMidYMid meet\" style=\"width: 100%; height: 100%; transform: translate3d(0px, 0px, 0px);\"><defs><clipPath id=\"__lottie_element_142\"><rect width=\"80\" height=\"80\" x=\"0\" y=\"0\"><\/rect><\/clipPath><\/defs><g clip-path=\"url(#__lottie_element_142)\"><g transform=\"matrix(1,0,0,1,0,0)\" opacity=\"1\" style=\"display: block;\"><g opacity=\"1\" transform=\"matrix(1,0,0,1,40.000999450683594,40.332000732421875)\"><path fill=\"rgb(255,106,19)\" fill-opacity=\"1\" d=\" M-7.136000156402588,-24.55299949645996 C-7.136000156402588,-24.55299949645996 -9.63599967956543,-24.55299949645996 -9.63599967956543,-24.55299949645996 C-9.63599967956543,-24.55299949645996 -9.63599967956543,-29.0049991607666 -9.63599967956543,-29.0049991607666 C-9.631999969482422,-32.05099868774414 -7.163000106811523,-34.518001556396484 -4.117000102996826,-34.520999908447266 C-4.117000102996826,-34.520999908447266 4.114999771118164,-34.520999908447266 4.114999771118164,-34.520999908447266 C7.159999847412109,-34.518001556396484 9.628000259399414,-32.04999923706055 9.630999565124512,-29.0049991607666 C9.630999565124512,-29.0049991607666 9.630999565124512,-24.55299949645996 9.630999565124512,-24.55299949645996 C9.630999565124512,-24.55299949645996 7.13100004196167,-24.55299949645996 7.13100004196167,-24.55299949645996 C7.13100004196167,-24.55299949645996 7.13100004196167,-29.0049991607666 7.13100004196167,-29.0049991607666 C7.129000186920166,-30.670000076293945 5.78000020980835,-32.02000045776367 4.114999771118164,-32.020999908447266 C4.114999771118164,-32.020999908447266 -4.117000102996826,-32.020999908447266 -4.117000102996826,-32.020999908447266 C-5.7829999923706055,-32.02000045776367 -7.132999897003174,-30.67099952697754 -7.136000156402588,-29.0049991607666 C-7.136000156402588,-29.0049991607666 -7.136000156402588,-24.55299949645996 -7.136000156402588,-24.55299949645996z M25.097000122070312,-13.791999816894531 C25.097000122070312,-13.791999816894531 27.058000564575195,-15.342000007629395 27.058000564575195,-15.342000007629395 C24.72599983215332,-18.295000076293945 21.927000045776367,-20.847999572753906 18.77199935913086,-22.899999618530273 C18.77199935913086,-22.899999618530273 17.40999984741211,-20.798999786376953 17.40999984741211,-20.798999786376953 C20.336000442504883,-18.895000457763672 22.933000564575195,-16.525999069213867 25.097000122070312,-13.78600025177002 M0,-13.720999717712402 C0,-13.720999717712402 0,-11.220999717712402 0,-11.220999717712402 C9.555000305175781,-11.220999717712402 17.299999237060547,-3.4769999980926514 17.299999237060547,6.077000141143799 C17.299999237060547,15.631999969482422 9.555000305175781,23.378000259399414 0,23.378000259399414 C-9.555000305175781,23.378000259399414 -17.299999237060547,15.631999969482422 -17.299999237060547,6.077000141143799 C-17.299999237060547,6.077000141143799 -19.799999237060547,6.077000141143799 -19.799999237060547,6.077000141143799 C-19.799999237060547,17.01300048828125 -10.935999870300293,25.878000259399414 0,25.878000259399414 C10.935999870300293,25.878000259399414 19.799999237060547,17.01300048828125 19.799999237060547,6.077000141143799 C19.799999237060547,-4.857999801635742 10.935999870300293,-13.720999717712402 0,-13.720999717712402z M1.25,-21.68000030517578 C15.611000061035156,-21.033000946044922 27.10700035095215,-9.53499984741211 27.7549991607666,4.826000213623047 C28.44499969482422,20.155000686645508 16.577999114990234,33.13999938964844 1.25,33.83000183105469 C-14.079000473022461,34.520999908447266 -27.06399917602539,22.655000686645508 -27.7549991607666,7.326000213623047 C-28.44499969482422,-8.001999855041504 -16.57900047302246,-20.98900032043457 -1.25,-21.68000030517578 C-1.25,-21.68000030517578 -1.25,-27.358999252319336 -1.25,-27.358999252319336 C-1.25,-27.358999252319336 1.25,-27.358999252319336 1.25,-27.358999252319336 C1.25,-27.358999252319336 1.25,-21.68000030517578 1.25,-21.68000030517578z M0,31.35700035095215 C13.954999923706055,31.34000015258789 25.263999938964844,20.031999588012695 25.283000946044922,6.077000141143799 C25.283000946044922,6.077000141143799 25.283000946044922,6.073999881744385 25.283000946044922,6.073999881744385 C25.283000946044922,-7.888000011444092 13.963000297546387,-19.20800018310547 0,-19.20800018310547 C-13.963000297546387,-19.20800018310547 -25.283000946044922,-7.888000011444092 -25.283000946044922,6.073999881744385 C-25.283000946044922,20.038000106811523 -13.963000297546387,31.35700035095215 0,31.35700035095215z M-0.0010000000474974513,-0.02500000037252903 C-3.369999885559082,-0.02500000037252903 -6.10099983215332,2.7060000896453857 -6.10099983215332,6.073999881744385 C-6.10099983215332,9.444000244140625 -3.369999885559082,12.173999786376953 -0.0010000000474974513,12.173999786376953 C3.368000030517578,12.173999786376953 6.098999977111816,9.444000244140625 6.098999977111816,6.073999881744385 C6.098999977111816,2.7060000896453857 3.368000030517578,-0.02500000037252903 -0.0010000000474974513,-0.02500000037252903z M-0.0010000000474974513,9.673999786376953 C-1.9889999628067017,9.673999786376953 -3.6010000705718994,8.062999725341797 -3.6010000705718994,6.073999881744385 C-3.6010000705718994,4.085999965667725 -1.9889999628067017,2.4749999046325684 -0.0010000000474974513,2.4749999046325684 C1.9869999885559082,2.4749999046325684 3.5989999771118164,4.085999965667725 3.5989999771118164,6.073999881744385 C3.5989999771118164,8.062999725341797 1.9869999885559082,9.673999786376953 -0.0010000000474974513,9.673999786376953z\"><\/path><\/g><g opacity=\"1\" transform=\"matrix(1,0,0,1,35.900001525878906,44.89899826049805)\"><path fill=\"rgb(255,106,19)\" fill-opacity=\"1\" d=\" M-1.062000036239624,-1.7330000400543213 C-1.062000036239624,-1.7330000400543213 0.1599999964237213,-1.2760000228881836 0.1599999964237213,-1.2760000228881836 C-0.2809999883174896,-0.574999988079071 -0.5799999833106995,0.2199999988079071 -0.7059999704360962,1.0740000009536743 C-0.7059999704360962,1.0740000009536743 -13.600000381469727,-3.747999906539917 -13.600000381469727,-3.747999906539917 C-13.600000381469727,-3.747999906539917 -14.821999549865723,-4.205999851226807 -14.821999549865723,-4.205999851226807 C-14.821999549865723,-4.205999851226807 -13.944999694824219,-6.551000118255615 -13.944999694824219,-6.551000118255615 C-13.944999694824219,-6.551000118255615 -1.0609999895095825,-1.7330000400543213 -1.0609999895095825,-1.7330000400543213 C-1.0609999895095825,-1.7330000400543213 -1.062000036239624,-1.7330000400543213 -1.062000036239624,-1.7330000400543213z M14.821999549865723,4.204999923706055 C14.821999549865723,4.204999923706055 10.121000289916992,2.447000026702881 10.121000289916992,2.447000026702881 C10.119999885559082,2.447999954223633 10.119999885559082,2.447999954223633 10.119999885559082,2.4489998817443848 C10.119999885559082,2.4489998817443848 9.354999542236328,2.1630001068115234 9.354999542236328,2.1630001068115234 C9.222000122070312,3.0160000324249268 8.916999816894531,3.809000015258789 8.470000267028809,4.506999969482422 C8.470000267028809,4.506999969482422 13.178999900817871,6.26800012588501 13.178999900817871,6.26800012588501 C13.178999900817871,6.26800012588501 13.180000305175781,6.265999794006348 13.180000305175781,6.265999794006348 C13.180000305175781,6.265999794006348 13.944999694824219,6.551000118255615 13.944999694824219,6.551000118255615 C13.944999694824219,6.551000118255615 14.821999549865723,4.204999923706055 14.821999549865723,4.204999923706055z\"><\/path><\/g><\/g><\/g><\/svg>\n<\/div>\n<\/a>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc362b9 elementor-widget elementor-widget-heading\" data-id=\"cc362b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Internet Speed<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-7472030\" data-id=\"7472030\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-072f000 elementor-widget elementor-widget-html\" data-id=\"072f000\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"service-category\">\n<a href=\"\/en\/live-events\">\n    <div class=\"icon\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 80 80\" width=\"80\" height=\"80\" preserveAspectRatio=\"xMidYMid meet\" style=\"width: 100%; height: 100%; transform: translate3d(0px, 0px, 0px);\"><defs><clipPath id=\"__lottie_element_147\"><rect width=\"80\" height=\"80\" x=\"0\" y=\"0\"><\/rect><\/clipPath><\/defs><g clip-path=\"url(#__lottie_element_147)\"><g transform=\"matrix(1,0,0,1,0,0)\" opacity=\"1\" style=\"display: block;\"><g opacity=\"1\" transform=\"matrix(1,0,0,1,40,40)\"><path fill=\"rgb(255,106,19)\" fill-opacity=\"1\" d=\" M11.887999534606934,23.014999389648438 C12.579000473022461,23.014999389648438 13.137999534606934,23.575000762939453 13.137999534606934,24.264999389648438 C13.137999534606934,24.95599937438965 12.579000473022461,25.514999389648438 11.887999534606934,25.514999389648438 C11.887999534606934,25.514999389648438 -11.791999816894531,25.514999389648438 -11.791999816894531,25.514999389648438 C-12.482999801635742,25.514999389648438 -13.041999816894531,24.95599937438965 -13.041999816894531,24.264999389648438 C-13.041999816894531,23.575000762939453 -12.482999801635742,23.014999389648438 -11.791999816894531,23.014999389648438 C-11.791999816894531,23.014999389648438 11.887999534606934,23.014999389648438 11.887999534606934,23.014999389648438z M22.742000579833984,-25.514999389648438 C27.29599952697754,-25.510000228881836 30.98699951171875,-21.819000244140625 30.992000579833984,-17.264999389648438 C30.992000579833984,-17.264999389648438 30.992000579833984,9.723999977111816 30.992000579833984,9.723999977111816 C30.98699951171875,14.277999877929688 27.29599952697754,17.9689998626709 22.742000579833984,17.974000930786133 C22.742000579833984,17.974000930786133 -22.742000579833984,17.974000930786133 -22.742000579833984,17.974000930786133 C-27.297000885009766,17.9689998626709 -30.98699951171875,14.277999877929688 -30.992000579833984,9.723999977111816 C-30.992000579833984,9.723999977111816 -30.992000579833984,-17.264999389648438 -30.992000579833984,-17.264999389648438 C-30.98699951171875,-21.819000244140625 -27.297000885009766,-25.510000228881836 -22.742000579833984,-25.514999389648438 C-22.742000579833984,-25.514999389648438 22.742000579833984,-25.514999389648438 22.742000579833984,-25.514999389648438z M28.492000579833984,-17.264999389648438 C28.488000869750977,-20.43899917602539 25.916000366210938,-23.01099967956543 22.742000579833984,-23.014999389648438 C22.742000579833984,-23.014999389648438 -22.742000579833984,-23.014999389648438 -22.742000579833984,-23.014999389648438 C-25.91699981689453,-23.011999130249023 -28.48900032043457,-20.43899917602539 -28.492000579833984,-17.264999389648438 C-28.492000579833984,-17.264999389648438 -28.492000579833984,9.723999977111816 -28.492000579833984,9.723999977111816 C-28.488000869750977,12.89799976348877 -25.916000366210938,15.470000267028809 -22.742000579833984,15.473999977111816 C-22.742000579833984,15.473999977111816 22.742000579833984,15.473999977111816 22.742000579833984,15.473999977111816 C25.916000366210938,15.470000267028809 28.488000869750977,12.89799976348877 28.492000579833984,9.723999977111816 C28.492000579833984,9.723999977111816 28.492000579833984,-17.264999389648438 28.492000579833984,-17.264999389648438z\"><\/path><\/g><g opacity=\"1\" transform=\"matrix(1,0,0,1,26,36)\"><path stroke-linecap=\"butt\" stroke-linejoin=\"miter\" fill-opacity=\"0\" stroke-miterlimit=\"10\" stroke=\"rgb(255,106,19)\" stroke-opacity=\"1\" stroke-width=\"2.5\" d=\"M0 0\"><\/path><\/g><g opacity=\"1\" transform=\"matrix(1,0,0,1,40,36)\"><path stroke-linecap=\"butt\" stroke-linejoin=\"miter\" fill-opacity=\"0\" stroke-miterlimit=\"10\" stroke=\"rgb(255,106,19)\" stroke-opacity=\"1\" stroke-width=\"2.5\" d=\"M0 0\"><\/path><\/g><g opacity=\"1\" transform=\"matrix(1,0,0,1,53.999000549316406,36)\"><path stroke-linecap=\"butt\" stroke-linejoin=\"miter\" fill-opacity=\"0\" stroke-miterlimit=\"10\" stroke=\"rgb(255,106,19)\" stroke-opacity=\"1\" stroke-width=\"2.5\" d=\"M0 0\"><\/path><\/g><\/g><\/g><\/svg>\n<\/div>\n<\/a>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac88dc7 elementor-widget elementor-widget-heading\" data-id=\"ac88dc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">LIVE GAMES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-f285636\" data-id=\"f285636\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e720e60 elementor-widget elementor-widget-html\" data-id=\"e720e60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"service-category\">\n    <a href=\"\/en\/contact-us\">\n    <div class=\"icon\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 80 80\" width=\"80\" height=\"80\" preserveAspectRatio=\"xMidYMid meet\" style=\"width: 100%; height: 100%; transform: translate3d(0px, 0px, 0px);\"><defs><clipPath id=\"__lottie_element_157\"><rect width=\"80\" height=\"80\" x=\"0\" y=\"0\"><\/rect><\/clipPath><\/defs><g clip-path=\"url(#__lottie_element_157)\"><g transform=\"matrix(1,0,0,1,0,0)\" opacity=\"1\" style=\"display: block;\"><g opacity=\"1\" transform=\"matrix(1,0,0,1,39.691001892089844,44.915000915527344)\"><path stroke-linecap=\"butt\" stroke-linejoin=\"round\" fill-opacity=\"0\" stroke=\"rgb(255,106,19)\" stroke-opacity=\"1\" stroke-width=\"2.5\" d=\" M16.84000015258789,-16.65399932861328 C16.84000015258789,-16.65399932861328 11.940999984741211,-21.56399917602539 11.940999984741211,-21.56399917602539 M8.093999862670898,-7.88700008392334 C8.093999862670898,-7.88700008392334 18.06399917602539,-1.9229999780654907 18.06399917602539,-1.9229999780654907 C18.06399917602539,-1.9229999780654907 30.30900001525879,-1.9229999780654907 30.30900001525879,-1.9229999780654907 M1.9600000381469727,-11.557000160217285 C1.9600000381469727,-11.557000160217285 0.6499999761581421,-12.34000015258789 0.6499999761581421,-12.34000015258789 C-0.7179999947547913,-13.112000465393066 -2.371999979019165,-13.180000305175781 -3.7980000972747803,-12.52299976348877 C-3.7980000972747803,-12.52299976348877 -17.44700050354004,-5.605000019073486 -17.44700050354004,-5.605000019073486 C-17.44700050354004,-5.605000019073486 -29.062999725341797,10.98799991607666 -29.062999725341797,10.98799991607666 C-29.062999725341797,10.98799991607666 -30.308000564575195,12.878999710083008 -29.29199981689453,14.781000137329102 C-28.275999069213867,16.680999755859375 -26.038000106811523,16.486000061035156 -26.038000106811523,16.486000061035156 C-26.038000106811523,16.486000061035156 -26.006999969482422,16.48200035095215 -26.006999969482422,16.48200035095215 M-3.9769999980926514,9.12600040435791 C-3.9769999980926514,9.12600040435791 -17.44700050354004,9.12600040435791 -17.44700050354004,9.12600040435791 C-20.152000427246094,9.12600040435791 -22.3439998626709,11.324999809265137 -22.3439998626709,14.03600025177002 C-22.3439998626709,16.74799919128418 -20.152000427246094,18.947999954223633 -17.44700050354004,18.947999954223633 C-17.44700050354004,18.947999954223633 -5.201000213623047,18.947999954223633 -5.201000213623047,18.947999954223633 C-5.201000213623047,18.947999954223633 -0.30300000309944153,21.402000427246094 5.818999767303467,21.402000427246094 C11.942000389099121,21.402000427246094 16.84000015258789,18.947999954223633 16.84000015258789,18.947999954223633 C16.84000015258789,18.947999954223633 30.30900001525879,18.947999954223633 30.30900001525879,18.947999954223633 M-3.9769999980926514,9.12600040435791 C-1.2719999551773071,9.12600040435791 0.921999990940094,6.927000045776367 0.921999990940094,4.215000152587891 M-8.87600040435791,9.12600040435791 C-8.87600040435791,9.12600040435791 19.39299964904785,-19.21500015258789 19.39299964904785,-19.21500015258789 C20.350000381469727,-20.173999786376953 20.350000381469727,-21.729000091552734 19.39299964904785,-22.687999725341797 C19.39299964904785,-22.687999725341797 17.95800018310547,-24.125999450683594 17.95800018310547,-24.125999450683594 C17.00200080871582,-25.084999084472656 15.451000213623047,-25.084999084472656 14.494999885559082,-24.125999450683594 C14.494999885559082,-24.125999450683594 -18.92300033569336,9.378000259399414 -18.92300033569336,9.378000259399414 M-22.093000411987305,12.557000160217285 C-22.093000411987305,12.557000160217285 -26.01799964904785,16.492000579833984 -26.01799964904785,16.492000579833984 C-26.01799964904785,16.492000579833984 -29.69099998474121,25.084999084472656 -29.69099998474121,25.084999084472656 C-29.69099998474121,25.084999084472656 -21.118999481201172,21.402000427246094 -21.118999481201172,21.402000427246094 C-21.118999481201172,21.402000427246094 -18.538000106811523,18.81399917602539 -18.538000106811523,18.81399917602539\"><\/path><\/g><g opacity=\"1\" transform=\"matrix(1,0,0,1,40.61199951171875,16.27199935913086)\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" fill-opacity=\"0\" stroke=\"rgb(255,106,19)\" stroke-opacity=\"1\" stroke-width=\"2.5\" d=\" M6.256999969482422,0 C2.875999927520752,0 0.0010000000474974513,2.881999969482422 0.0010000000474974513,6.271999835968018 C0.0010000000474974513,2.881999969482422 -2.875,0 -6.256999969482422,0 C-2.875,0 0.0010000000474974513,-2.881999969482422 0.0010000000474974513,-6.271999835968018 C0.0010000000474974513,-2.881999969482422 2.875999927520752,0 6.256999969482422,0z\"><\/path><\/g><g opacity=\"1\" transform=\"matrix(1,0,0,1,19.64299964904785,24.575000762939453)\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" fill-opacity=\"0\" stroke=\"rgb(255,106,19)\" stroke-opacity=\"1\" stroke-width=\"2.5\" d=\" M9.642999649047852,0 C4.908999919891357,0 0,4.919000148773193 0,9.664999961853027 C0,4.919000148773193 -4.908999919891357,0 -9.642999649047852,0 C-4.908999919891357,0 0,-4.918000221252441 0,-9.664999961853027 C0,-4.918000221252441 4.908999919891357,0 9.642999649047852,0z\"><\/path><\/g><\/g><\/g><\/svg>\n<\/div>\n<\/a>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e59c75 elementor-widget elementor-widget-heading\" data-id=\"2e59c75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Write to Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-bdf76f1\" data-id=\"bdf76f1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-efad731 elementor-widget elementor-widget-html\" data-id=\"efad731\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"service-category\">\n    <a href=\"\/en\/coverage\">\n    <div class=\"icon\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 80 80\" width=\"80\" height=\"80\" preserveAspectRatio=\"xMidYMid meet\" style=\"width: 100%; height: 100%; transform: translate3d(0px, 0px, 0px);\"><defs><clipPath id=\"__lottie_element_152\"><rect width=\"80\" height=\"80\" x=\"0\" y=\"0\"><\/rect><\/clipPath><\/defs><g clip-path=\"url(#__lottie_element_152)\"><g transform=\"matrix(1,0,0,1,0,0)\" opacity=\"1\" style=\"display: block;\"><g opacity=\"1\" transform=\"matrix(1,0,0,1,39.93199920654297,54.53900146484375)\"><path fill=\"rgb(255,106,19)\" fill-opacity=\"1\" d=\" M34.95600128173828,11.526000022888184 C34.95600128173828,11.526000022888184 25.486000061035156,-9.354999542236328 25.486000061035156,-9.354999542236328 C25.361000061035156,-9.630000114440918 25.141000747680664,-9.85099983215332 24.864999771118164,-9.97700023651123 C24.864999771118164,-9.97700023651123 13.159000396728516,-15.291000366210938 13.159000396728516,-15.291000366210938 C13.159000396728516,-15.291000366210938 12.125,-13.015000343322754 12.125,-13.015000343322754 C12.125,-13.015000343322754 23.40399932861328,-7.894000053405762 23.40399932861328,-7.894000053405762 C23.40399932861328,-7.894000053405762 31.325000762939453,9.571000099182129 31.325000762939453,9.571000099182129 C31.325000762939453,9.571000099182129 17.80500030517578,3.5859999656677246 17.80500030517578,3.5859999656677246 C17.80500030517578,3.5859999656677246 13.618000030517578,-7.3420000076293945 13.618000030517578,-7.3420000076293945 C13.371000289916992,-7.986999988555908 12.64799976348877,-8.309000015258789 12.003999710083008,-8.062000274658203 C11.359000205993652,-7.815999984741211 11.03600025177002,-7.0920000076293945 11.282999992370605,-6.447999954223633 C11.282999992370605,-6.447999954223633 15.269000053405762,3.9590001106262207 15.269000053405762,3.9590001106262207 C15.269000053405762,3.9590001106262207 1.3179999589920044,11.843000411987305 1.3179999589920044,11.843000411987305 C1.3179999589920044,11.843000411987305 1.3179999589920044,3.8989999294281006 1.3179999589920044,3.8989999294281006 C1.3179999589920044,3.8989999294281006 -1.1820000410079956,3.8989999294281006 -1.1820000410079956,3.8989999294281006 C-1.1820000410079956,3.8989999294281006 -1.1820000410079956,11.843000411987305 -1.1820000410079956,11.843000411987305 C-1.1820000410079956,11.843000411987305 -15.131999969482422,3.9590001106262207 -15.131999969482422,3.9590001106262207 C-15.131999969482422,3.9590001106262207 -11.147000312805176,-6.447999954223633 -11.147000312805176,-6.447999954223633 C-10.885000228881836,-7.085999965667725 -11.190999984741211,-7.816999912261963 -11.829999923706055,-8.07800006866455 C-12.468999862670898,-8.33899974822998 -13.199000358581543,-8.034000396728516 -13.461000442504883,-7.394999980926514 C-13.468000411987305,-7.376999855041504 -13.473999977111816,-7.360000133514404 -13.480999946594238,-7.3420000076293945 C-13.480999946594238,-7.3420000076293945 -17.667999267578125,3.5859999656677246 -17.667999267578125,3.5859999656677246 C-17.667999267578125,3.5859999656677246 -31.18899917602539,9.571000099182129 -31.18899917602539,9.571000099182129 C-31.18899917602539,9.571000099182129 -23.270999908447266,-7.888000011444092 -23.270999908447266,-7.888000011444092 C-23.270999908447266,-7.888000011444092 -11.932000160217285,-12.899999618530273 -11.932000160217285,-12.899999618530273 C-11.932000160217285,-12.899999618530273 -12.942999839782715,-15.185999870300293 -12.942999839782715,-15.185999870300293 C-12.942999839782715,-15.185999870300293 -24.714000701904297,-9.986000061035156 -24.714000701904297,-9.986000061035156 C-24.993999481201172,-9.862000465393066 -25.219999313354492,-9.637999534606934 -25.347000122070312,-9.359000205993652 C-25.347000122070312,-9.359000205993652 -34.81999969482422,11.526000022888184 -34.81999969482422,11.526000022888184 C-35.10499954223633,12.154999732971191 -34.82600021362305,12.895999908447266 -34.196998596191406,13.180000305175781 C-33.87300109863281,13.32800006866455 -33.500999450683594,13.329000473022461 -33.17599868774414,13.1850004196167 C-33.17599868774414,13.1850004196167 -16.753000259399414,5.913000106811523 -16.753000259399414,5.913000106811523 C-16.753000259399414,5.913000106811523 -0.546999990940094,15.074000358581543 -0.546999990940094,15.074000358581543 C-0.16599999368190765,15.291000366210938 0.3009999990463257,15.291000366210938 0.6819999814033508,15.074000358581543 C0.6819999814033508,15.074000358581543 0.6940000057220459,15.067000389099121 0.6940000057220459,15.067000389099121 C0.6940000057220459,15.067000389099121 16.885000228881836,5.916999816894531 16.885000228881836,5.916999816894531 C16.885000228881836,5.916999816894531 33.31100082397461,13.1850004196167 33.31100082397461,13.1850004196167 C33.94200134277344,13.46399974822998 34.680999755859375,13.180000305175781 34.96099853515625,12.548999786376953 C35.10499954223633,12.222999572753906 35.10300064086914,11.85099983215332 34.95600128173828,11.526000022888184z\"><\/path><\/g><g opacity=\"1\" transform=\"matrix(1,0,0,1,39.99100112915039,32.56100082397461)\"><path fill=\"rgb(255,106,19)\" fill-opacity=\"1\" d=\" M-0.0010000000474974513,22.336999893188477 C0.4399999976158142,22.336999893188477 0.8479999899864197,22.104999542236328 1.0740000009536743,21.726999282836914 C1.6130000352859497,20.81800079345703 14.281000137329102,-0.6010000109672546 14.281000137329102,-8.055999755859375 C14.281000137329102,-15.942999839782715 7.88700008392334,-22.336999893188477 0,-22.336999893188477 C-7.888000011444092,-22.336999893188477 -14.281999588012695,-15.942999839782715 -14.281999588012695,-8.055999755859375 C-14.281999588012695,-0.6010000109672546 -1.6150000095367432,20.81800079345703 -1.0759999752044678,21.726999282836914 C-0.8500000238418579,22.104999542236328 -0.44200000166893005,22.336999893188477 -0.0010000000474974513,22.336999893188477z M-0.0010000000474974513,-19.836999893188477 C6.500999927520752,-19.82699966430664 11.770999908447266,-14.557999610900879 11.781000137329102,-8.055999755859375 C11.781000137329102,-2.933000087738037 4.072000026702881,11.526000022888184 -0.0010000000474974513,18.607999801635742 C-4.073999881744385,11.526000022888184 -11.781999588012695,-2.937000036239624 -11.781999588012695,-8.055999755859375 C-11.774999618530273,-14.559000015258789 -6.505000114440918,-19.82900047302246 -0.0010000000474974513,-19.836999893188477z M7.989999771118164,-8.055999755859375 C7.98799991607666,-12.468999862670898 4.409999847412109,-16.045000076293945 -0.0020000000949949026,-16.04400062561035 C-4.414999961853027,-16.042999267578125 -7.991000175476074,-12.46500015258789 -7.989999771118164,-8.052000045776367 C-7.988999843597412,-3.640000104904175 -4.4120001792907715,-0.06400000303983688 -0.0010000000474974513,-0.06400000303983688 C4.409999847412109,-0.0689999982714653 7.986000061035156,-3.6440000534057617 7.989999771118164,-8.055999755859375z M-5.491000175476074,-8.055999755859375 C-5.489999771118164,-11.088000297546387 -3.0309998989105225,-13.545000076293945 0.0010000000474974513,-13.543999671936035 C3.0329999923706055,-13.543000221252441 5.491000175476074,-11.083999633789062 5.489999771118164,-8.052000045776367 C5.488999843597412,-5.019999980926514 3.0299999713897705,-2.563999891281128 -0.0010000000474974513,-2.563999891281128 C-3.0320000648498535,-2.569000005722046 -5.486999988555908,-5.025000095367432 -5.491000175476074,-8.055999755859375z\"><\/path><\/g><\/g><\/g><\/svg>\n<\/div>\n<\/a>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d3af50 elementor-widget elementor-widget-heading\" data-id=\"2d3af50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Coverage Check<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-161e5f7\" data-id=\"161e5f7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d15368 elementor-widget elementor-widget-html\" data-id=\"1d15368\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"service-category\">\n    <a href=\"https:\/\/pay.cablenet.me\/payment\">\n    <div class=\"icon\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 80 80\" width=\"80\" height=\"80\" preserveAspectRatio=\"xMidYMid meet\" style=\"width: 100%; height: 100%; transform: translate3d(0px, 0px, 0px);\"><defs><clipPath id=\"__lottie_element_162\"><rect width=\"80\" height=\"80\" x=\"0\" y=\"0\"><\/rect><\/clipPath><clipPath id=\"__lottie_element_164\"><path fill=\"#ffffff\" clip-rule=\"nonzero\" d=\" M75.01599884033203,10.25 C75.01599884033203,10.25 2.75,10.25 2.75,10.25 C2.75,10.25 2.75,74.5719985961914 2.75,74.5719985961914 C2.75,74.5719985961914 75.01599884033203,74.5719985961914 75.01599884033203,74.5719985961914 C75.01599884033203,74.5719985961914 75.01599884033203,10.25 75.01599884033203,10.25\" fill-opacity=\"1\"><\/path><\/clipPath><\/defs><g clip-path=\"url(#__lottie_element_162)\"><g transform=\"matrix(1,0,0,1,0,0)\" opacity=\"1\" style=\"display: block;\"><g opacity=\"1\" transform=\"matrix(1,0,0,1,69.77100372314453,33.388999938964844)\"><path fill=\"rgb(255,106,19)\" fill-opacity=\"1\" d=\" M-5.888000011444092,-25.83099937438965 C-5.888000011444092,-25.83099937438965 -5.888000011444092,-18.299999237060547 -5.888000011444092,-18.299999237060547 C-5.888000011444092,-18.299999237060547 -3.388000011444092,-18.299999237060547 -3.388000011444092,-18.299999237060547 C-3.388000011444092,-18.299999237060547 -3.388000011444092,-23.33099937438965 -3.388000011444092,-23.33099937438965 C-3.388000011444092,-23.33099937438965 3.388000011444092,-23.33099937438965 3.388000011444092,-23.33099937438965 C3.388000011444092,-23.33099937438965 3.388000011444092,23.33099937438965 3.388000011444092,23.33099937438965 C3.388000011444092,23.33099937438965 -3.388000011444092,23.33099937438965 -3.388000011444092,23.33099937438965 C-3.388000011444092,23.33099937438965 -3.388000011444092,18.069000244140625 -3.388000011444092,18.069000244140625 C-3.388000011444092,18.069000244140625 -5.888000011444092,18.069000244140625 -5.888000011444092,18.069000244140625 C-5.888000011444092,18.069000244140625 -5.888000011444092,25.83099937438965 -5.888000011444092,25.83099937438965 C-5.888000011444092,25.83099937438965 5.888000011444092,25.83099937438965 5.888000011444092,25.83099937438965 C5.888000011444092,25.83099937438965 5.888000011444092,-25.83099937438965 5.888000011444092,-25.83099937438965 C5.888000011444092,-25.83099937438965 -5.888000011444092,-25.83099937438965 -5.888000011444092,-25.83099937438965z\"><\/path><\/g><\/g><g clip-path=\"url(#__lottie_element_164)\" transform=\"matrix(1,0,0,1,0,0)\" opacity=\"1\" style=\"display: block;\"><g opacity=\"1\" transform=\"matrix(1,0,0,1,38.750999450683594,44.26499938964844)\"><path fill=\"rgb(255,106,19)\" fill-opacity=\"1\" d=\" M34.40800094604492,-22.917999267578125 C27.80299949645996,-28.177000045776367 18.18400001525879,-27.086000442504883 12.925000190734863,-20.479999542236328 C11.404999732971191,-18.57200050354004 10.364999771118164,-16.32699966430664 9.890000343322754,-13.934000015258789 C9.890000343322754,-13.934000015258789 2.2899999618530273,-13.934000015258789 2.2899999618530273,-13.934000015258789 C1.600000023841858,-13.934000015258789 1.0399999618530273,-13.37399959564209 1.0399999618530273,-12.684000015258789 C1.0399999618530273,-11.993000030517578 1.600000023841858,-11.434000015258789 2.2899999618530273,-11.434000015258789 C2.2899999618530273,-11.434000015258789 20.573999404907227,-11.434000015258789 20.573999404907227,-11.434000015258789 C22.44300079345703,-11.430999755859375 23.95800018310547,-9.914999961853027 23.959999084472656,-8.045999526977539 C23.959999084472656,-8.045999526977539 23.959999084472656,-7.8379998207092285 23.959999084472656,-7.8379998207092285 C23.95800018310547,-5.9679999351501465 22.44300079345703,-4.452000141143799 20.573999404907227,-4.449999809265137 C20.573999404907227,-4.449999809265137 8.715999603271484,-4.449999809265137 8.715999603271484,-4.449999809265137 C8.588000297546387,-4.445000171661377 8.461000442504883,-4.419000148773193 8.340999603271484,-4.375 C7.8520002365112305,-4.296000003814697 7.456999778747559,-3.937000036239624 7.329999923706055,-3.4600000381469727 C7.269000053405762,-3.2300000190734863 5.776000022888184,2.194999933242798 -3.193000078201294,3.2279999256134033 C-3.878999948501587,3.311000108718872 -4.368000030517578,3.934000015258789 -4.285999774932861,4.61899995803833 C-4.210999965667725,5.244999885559082 -3.680999994277954,5.7170000076293945 -3.0510001182556152,5.7210001945495605 C-3.003000020980835,5.7210001945495605 -2.9539999961853027,5.7179999351501465 -2.9059998989105225,5.7129998207092285 C5.625,4.728000164031982 8.538000106811523,0.12399999797344208 9.418999671936035,-1.909000039100647 C9.418999671936035,-1.909000039100647 12.531000137329102,-1.909000039100647 12.531000137329102,-1.909000039100647 C13.168999671936035,-1.0360000133514404 13.897000312805176,-0.23399999737739563 14.704000473022461,0.4860000014305115 C12.503999710083008,3.0209999084472656 4.251999855041504,11.854000091552734 -2.809999942779541,10.392000198364258 C-2.809999942779541,10.392000198364258 -3.4760000705718994,10.253000259399414 -3.4760000705718994,10.253000259399414 C-3.4760000705718994,10.253000259399414 -7.940000057220459,14.770000457763672 -7.940000057220459,14.770000457763672 C-7.940000057220459,14.770000457763672 -25.881000518798828,-1.0410000085830688 -25.881000518798828,-1.0410000085830688 C-26.39900016784668,-1.4980000257492065 -27.18899917602539,-1.4479999542236328 -27.645999908447266,-0.9290000200271606 C-27.650999069213867,-0.9240000247955322 -27.6560001373291,-0.9179999828338623 -27.660999298095703,-0.9120000004768372 C-27.660999298095703,-0.9120000004768372 -34.40999984741211,7.045000076293945 -34.40999984741211,7.045000076293945 C-34.40999984741211,7.045000076293945 -32.50299835205078,8.661999702453613 -32.50299835205078,8.661999702453613 C-32.50299835205078,8.661999702453613 -26.57900047302246,1.6770000457763672 -26.57900047302246,1.6770000457763672 C-26.57900047302246,1.6770000457763672 -6.309999942779541,19.538000106811523 -6.309999942779541,19.538000106811523 C-6.309999942779541,19.538000106811523 -12.265999794006348,26.559999465942383 -12.265999794006348,26.559999465942383 C-12.265999794006348,26.559999465942383 -10.359999656677246,28.177000045776367 -10.359999656677246,28.177000045776367 C-10.359999656677246,28.177000045776367 -3.609999895095825,20.219999313354492 -3.609999895095825,20.219999313354492 C-3.1689999103546143,19.701000213623047 -3.2249999046325684,18.923999786376953 -3.736999988555908,18.474000930786133 C-3.736999988555908,18.474000930786133 -6.059999942779541,16.426000595092773 -6.059999942779541,16.426000595092773 C-6.059999942779541,16.426000595092773 -2.628999948501587,12.956000328063965 -2.628999948501587,12.956000328063965 C5.750999927520752,14.105999946594238 14.48799991607666,4.6020002365112305 16.702999114990234,2.003999948501587 C22.20800018310547,5.486000061035156 29.312999725341797,5.10099983215332 34.40999984741211,1.0440000295639038 C34.40999984741211,1.0440000295639038 34.40999984741211,-22.917999267578125 34.40999984741211,-22.917999267578125 C34.40999984741211,-22.917999267578125 34.40800094604492,-22.917999267578125 34.40800094604492,-22.917999267578125z M24.895000457763672,1.8730000257492065 C21.490999221801758,1.875 18.226999282836914,0.5130000114440918 15.833000183105469,-1.9079999923706055 C15.833000183105469,-1.9079999923706055 18.979000091552734,-1.9079999923706055 18.979000091552734,-1.9079999923706055 C19.04800033569336,-1.9160000085830688 19.11400032043457,-1.9299999475479126 19.18000030517578,-1.9490000009536743 C19.18000030517578,-1.9490000009536743 20.570999145507812,-1.9490000009536743 20.570999145507812,-1.9490000009536743 C23.82200050354004,-1.9509999752044678 26.45800018310547,-4.585999965667725 26.459999084472656,-7.8379998207092285 C26.459999084472656,-7.8379998207092285 26.459999084472656,-8.045999526977539 26.459999084472656,-8.045999526977539 C26.457000732421875,-11.295999526977539 23.823999404907227,-13.930000305175781 20.573999404907227,-13.934000015258789 C20.573999404907227,-13.934000015258789 12.449999809265137,-13.934000015258789 12.449999809265137,-13.934000015258789 C14.093999862670898,-20.801000595092773 20.993999481201172,-25.035999298095703 27.861000061035156,-23.392000198364258 C30.389999389648438,-22.78700065612793 32.67300033569336,-21.424999237060547 34.40800094604492,-19.48900032043457 C34.40800094604492,-19.48900032043457 34.40800094604492,-2.38100004196167 34.40800094604492,-2.38100004196167 C31.985000610351562,0.3240000009536743 28.527000427246094,1.871000051498413 24.895000457763672,1.8730000257492065z M-19.77400016784668,0.257999986410141 C-19.77400016784668,0.257999986410141 -21.55900001525879,-1.4919999837875366 -21.55900001525879,-1.4919999837875366 C-21.55900001525879,-1.4919999837875366 -5.765999794006348,-17.586999893188477 -5.765999794006348,-17.586999893188477 C-4.806000232696533,-18.68000030517578 -3.6419999599456787,-19.576000213623047 -2.3389999866485596,-20.225000381469727 C-0.9589999914169312,-20.780000686645508 0.5230000019073486,-21.03700065612793 2.009999990463257,-20.981000900268555 C2.009999990463257,-20.981000900268555 9.345999717712402,-20.959999084472656 9.345999717712402,-20.959999084472656 C9.345999717712402,-20.959999084472656 9.338000297546387,-18.459999084472656 9.338000297546387,-18.459999084472656 C9.338000297546387,-18.459999084472656 1.8380000591278076,-18.48699951171875 1.8380000591278076,-18.48699951171875 C0.7210000157356262,-18.520999908447266 -0.38999998569488525,-18.320999145507812 -1.4240000247955322,-17.89900016784668 C-2.378999948501587,-17.384000778198242 -3.2320001125335693,-16.700000762939453 -3.940999984741211,-15.880000114440918 C-3.940999984741211,-15.880000114440918 -19.77400016784668,0.257999986410141 -19.77400016784668,0.257999986410141z\"><\/path><\/g><\/g><\/g><\/svg>\n<\/div>\n<\/a>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23f04d2 elementor-widget elementor-widget-heading\" data-id=\"23f04d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pay Bill<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-e336edc elementor-widget elementor-widget-spacer\" data-id=\"e336edc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-228adc9 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"228adc9\" data-element_type=\"section\" data-e-type=\"section\" id=\"faq\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0ba4116\" data-id=\"0ba4116\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76f01eb title-2 elementor-widget elementor-widget-heading\" data-id=\"76f01eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7989eae elementor-widget elementor-widget-shortcode\" data-id=\"7989eae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div id=\"faq-tabs\" class=\"tabs\"><ul class=\"nav nav-pills\"><li class=\"active internet\"><a href=\"#internet\" data-toggle=\"tab\">Internet, WiFi & Fixed Telephony<\/a><\/li><li class=\"mobile\"><a href=\"#mobile\" data-toggle=\"tab\">Mobile<\/a><\/li><li class=\"tv\"><a href=\"#tv\" data-toggle=\"tab\">TV<\/a><\/li><li class=\"sports\"><a href=\"#sports\" data-toggle=\"tab\">Sports<\/a><\/li><li class=\"prepaid-identification\"><a href=\"#prepaid-identification\" data-toggle=\"tab\">Prepaid Identification<\/a><\/li><li class=\"other\"><a href=\"#other\" data-toggle=\"tab\">Other<\/a><\/li><\/ul><hr><div class=\"tab-content clearfix\"><div class=\"tab-pane active\" id=\"internet\"><div id=\"accordion-internet-fixed-telephony\" class=\"accordion container\"><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-internet-fixed-telephony-159897\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#internet-fixed-telephony-159897\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-159897\">What are the Internet connection speed options which are offered?<\/a><\/h4><div id=\"internet-fixed-telephony-159897\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-internet-fixed-telephony-159897\"><p>The Internet connection speed options are the following:\r\n<ul>\r\n \t<li><strong>Super 300M:<\/strong> 300Mbps download \/ 30Mbps upload<\/li>\r\n \t<li><strong>GigaMax 1000M<\/strong><strong>:<\/strong> 1Gbps download \/ 50Mbps upload<\/li>\r\n<\/ul><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-internet-fixed-telephony-159899\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#internet-fixed-telephony-159899\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-159899\">Can I upgrade my Internet connection speed?<\/a><\/h4><div id=\"internet-fixed-telephony-159899\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-internet-fixed-telephony-159899\"><p>Yes, you can upgrade your <a href=\"https:\/\/cablenet.com.cy\/en\/service-upgrade\/\">Internet plan online<\/a> or visit a <a href=\"https:\/\/cablenet.com.cy\/en\/store-locations\/\">Cablenet store<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-internet-fixed-telephony-160114\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#internet-fixed-telephony-160114\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160114\">How are Cablenet services installed?<\/a><\/h4><div id=\"internet-fixed-telephony-160114\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-internet-fixed-telephony-160114\"><p>Cablenet services are installed following delivery of service from the Cablenet network to the roof of your apartment building or house. Services will be connected and equipment installed at your home\u2019s first TV installation outlet.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-internet-fixed-telephony-160268\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#internet-fixed-telephony-160268\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160268\">How to install Plume HomePass\u00ae by myself?<\/a><\/h4><div id=\"internet-fixed-telephony-160268\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-internet-fixed-telephony-160268\"><p><ol>\r\n \t<li><strong>Download the Plume App<\/strong>\r\n<ul>\r\n \t<li>Get the Plume app from the <a href=\"https:\/\/apps.apple.com\/cy\/app\/homepass-by-plume\/id1383461878\">Apple Store<\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.plumewifi.plume.eu\">Google Play<\/a><\/li>\r\n \t<li>Search using the word \"HomePass\".<\/li>\r\n \t<li>Install and launch the Plume HomePass\u00ae app.<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><strong>Create Your Plume Account<\/strong>\r\n<ul>\r\n \t<li>Choose \"Set up Plume\".<\/li>\r\n \t<li>Enter your name and email to create your Plume account.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p style=\"padding-left: 40px;\"><em>Note: Make sure that your email account and device are registered <\/em><em>in Region Europe. If not, you will not be able to verify your <\/em>\r\n<em>account. For assistance, please contact us at 130.<\/em><\/p>\r\n<p style=\"padding-left: 40px;\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-160276\" src=\"\/wp-content\/uploads\/plume-app.png\" alt=\"\" width=\"247\" height=\"460\" \/> <img decoding=\"async\" class=\"alignnone size-full wp-image-160278\" src=\"\/wp-content\/uploads\/plume-app-1.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p>\r\n\r\n<ol start=\"3\">\r\n \t<li><strong>Set Your Password<\/strong>\r\n<ul>\r\n \t<li>Choose a password. It must be at least eight characters long.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p style=\"padding-left: 40px;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-160292\" src=\"\/wp-content\/uploads\/plume-app-2.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p>\r\n\r\n<ol start=\"4\">\r\n \t<li><strong>Verify Your Email<\/strong>\r\n<ul>\r\n \t<li>Check your email and verify the email account that will be associated with your new Plume account.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160294\" src=\"\/wp-content\/uploads\/plume-app-3.png\" alt=\"\" width=\"251\" height=\"469\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-160296\" src=\"\/wp-content\/uploads\/plume-app-4.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p>\r\n\r\n<ol start=\"5\">\r\n \t<li><strong>Set Up Your Plume Pod<\/strong>\r\n<ul>\r\n \t<li>\u00a0Connect your Pod to the LAN1\/WAN port of your Cablenet modem, using the included ethernet cable.<\/li>\r\n \t<li>Connect your first Pod to a power source. If the Power LED on the front of the Pod does not light, press the Power On\/Off switch.<\/li>\r\n \t<li>Wait for the Pod\u2019s Power LED to light solid green.<\/li>\r\n \t<li>Press \u201cOther setup options\u201d and scan the QR code at the bottom of your Pod (or enter the serial number).<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160301\" src=\"\/wp-content\/uploads\/plume-app-5.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p>\r\n\r\n<ol start=\"6\">\r\n \t<li><strong>Set-up your new WiFi\u00a0<\/strong>\r\n<ul>\r\n \t<li>Enter your desired WiFi name and password.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160303\" src=\"\/wp-content\/uploads\/plume-app-6.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p>\r\n\r\n<ol start=\"7\">\r\n \t<li><strong>Add Pods<\/strong>\r\n<ul>\r\n \t<li>\u00a0Place the second Pod close to the first Pod. Connect the second Pod to a power source.<\/li>\r\n \t<li>Wait for the second Pod power LED to light solid green.<\/li>\r\n \t<li>Go to your Plume HomePass\u00ae app home screen and select \"View Network\". Wait until the second Pod appears on your screen.<\/li>\r\n \t<li>Place your Pod(s) in the household's desired location(s) and ensure that the signal is optimal through the Plume HomePass\u00ae app.<\/li>\r\n \t<li>For assistance follow the on-screen tips for adding the Pod to your network.<\/li>\r\n \t<li>Repeat steps to add more Pods to your Plume HomePass\u00ae account.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160306\" src=\"\/wp-content\/uploads\/plume-app-7.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p>\r\n\r\n<ol start=\"8\">\r\n \t<li><strong>Enable Notifications<\/strong>\r\n<ul>\r\n \t<li>Enable notifications to stay aware of your home network activity.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160308\" src=\"\/wp-content\/uploads\/plume-app-8.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p>\r\n\r\n<ol start=\"9\">\r\n \t<li><strong>Join the New WiFi Network<\/strong>\r\n<ul>\r\n \t<li>The Plume app will prompt you to join the new WiFi network.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160316\" src=\"\/wp-content\/uploads\/plume-app-10.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p>\r\n\r\n<ol start=\"10\">\r\n \t<li><strong>Complete the Setup<\/strong>\r\n<ul>\r\n \t<li>After allowing Plume to join your network, you\u2019ll be taken to the home screen.<\/li>\r\n \t<li>Over the next 24 hours, your new Plume WiFi network will optimize for the best performance for your connected devices.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160312\" src=\"\/wp-content\/uploads\/plume-app-9.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p>\r\n&nbsp;\r\n\r\n<strong>Tips<\/strong>\r\n\u2022 You\u2019ll get the best signal when it is in an open space like on a shelf or a table.\r\n\u2022 Avoid placing your pods behind thick walls and glass doors \/ mirrors.\r\n\u2022 Don\u2019t hide the pod behind appliances, metal bins, decorative items, or furniture.\r\n\u2022 If you have an ethernet connection to the modem in another room, you can use it to connect your second Pod.\r\n\r\n&nbsp;\r\n\r\nYou can download the Self Installation guide <a href=\"https:\/\/cablenet.com.cy\/wp-content\/uploads\/Plume-Self-Installation-Guide_en.pdf\">here.<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-internet-fixed-telephony-164766\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#internet-fixed-telephony-164766\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-164766\">How can I change the WiFi network code?<\/a><\/h4><div id=\"internet-fixed-telephony-164766\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-internet-fixed-telephony-164766\"><p>If you have the Plume Homepass\u00ae service, follow these 3 simple steps:\r\n1. Go to the Settings option and then the Adapt option.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-164771\" src=\"\/wp-content\/uploads\/Plume-Change-WiFi-Code1.png\" alt=\"\" width=\"160\" height=\"343\" \/><\/div>\r\n2. Select the type of network whose access code you wish to change (eg guests, internet only)\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-164769\" src=\"\/wp-content\/uploads\/Plume-Change-WiFi-Code2.png\" alt=\"\" width=\"157\" height=\"335\" \/><\/div>\r\n3. Select Edit and change the access code.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-164767\" src=\"\/wp-content\/uploads\/Plume-Change-WiFi-Code3.png\" alt=\"\" width=\"165\" height=\"352\" \/><\/div>\r\nIf you don\u2019t have the Plume Homepass\u00ae service, call the Customer Call Centre on 130 to instantly change your WiFi access code.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-internet-fixed-telephony-164774\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#internet-fixed-telephony-164774\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-164774\">How long does it take to arrange for installation of internet services?<\/a><\/h4><div id=\"internet-fixed-telephony-164774\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-internet-fixed-telephony-164774\"><p>15 working days is the maximum length of time, provided that conditions allow it.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-internet-fixed-telephony-173057\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#internet-fixed-telephony-173057\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-173057\">I want to cancel my subscription, but my contract hasn\u2019t expired. What do I need to pay?<\/a><\/h4><div id=\"internet-fixed-telephony-173057\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-internet-fixed-telephony-173057\"><p>You can find the termination fees <a href=\"https:\/\/cablenet.com.cy\/en\/termination-fees\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-internet-fixed-telephony-175479\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#internet-fixed-telephony-175479\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-175479\">I have a Cablenet email account. How can I check my emails?<\/a><\/h4><div id=\"internet-fixed-telephony-175479\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-internet-fixed-telephony-175479\"><p>You can have check your Cablenet webmail wherever you are, by <a href=\"https:\/\/mail.cablenet.com.cy\/\">clicking here.<\/a><\/p><\/div><\/div><\/div><div id=\"accordion-fixed-telephony\" class=\"accordion container\"><h3 class=\"sub-category\">Fixed Telephony<\/h3><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-fixed-telephony-160132\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#fixed-telephony-160132\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160132\">Can I keep my existing telephone number?<\/a><\/h4><div id=\"fixed-telephony-160132\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-fixed-telephony-160132\"><p>Yes, you can keep your existing fixed telephony number by following the number portability process.<br>\r\n\r\nThere is no charge for transferring your existing number.<br>\r\n\r\nTo proceed with the transfer, you will need to provide a copy of your most recent telephone bill and present your ID card.<br>\r\n\r\nFor more information contact us at 130 or visit a <a href=\"https:\/\/cablenet.com.cy\/en\/store-locations\/\" target=\"_blank\" rel=\"noopener\">Cablenet Store.<\/a><br>\r\n\r\nFor the Fixed Telephony options provided by Cablenet, <a href=\"https:\/\/cablenet.com.cy\/en\/internet\/fixed-telephony\/\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<br><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-fixed-telephony-160133\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#fixed-telephony-160133\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160133\">Is there any charge for the transfer of my existing telephone number to Cablenet\u2019s network?<\/a><\/h4><div id=\"fixed-telephony-160133\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-fixed-telephony-160133\"><p>There is no charge for transferring your existing telephone number to Cablenet\u2019s network.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-fixed-telephony-160134\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#fixed-telephony-160134\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160134\">I don&#8217;t have an existing fixed telephony number. Can Cablenet provide me with a new number?<\/a><\/h4><div id=\"fixed-telephony-160134\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-fixed-telephony-160134\"><p>Yes. If you do not already have a fixed telephony number, Cablenet can assign a new fixed telephony number to you when you subscribe to a fixed telephony service.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-fixed-telephony-160135\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#fixed-telephony-160135\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160135\">Can I have a telephone line in more than one room of my home?<\/a><\/h4><div id=\"fixed-telephony-160135\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-fixed-telephony-160135\"><p>Yes, you can have a telephone line in more than one room, provided that the necessary internal wiring is available.<br> \r\n\r\nCablenet\u2019s telephone service is delivered through the modem, while the distribution of cabling to additional telephone points within your premises is the responsibility of the subscriber.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-fixed-telephony-160136\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#fixed-telephony-160136\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160136\">How much do I save if I choose Cablenet\u2019s telephony service?<\/a><\/h4><div id=\"fixed-telephony-160136\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-fixed-telephony-160136\"><p>With the Unlimited Fixed Telephony add-on for \u20ac5.99\/month, you enjoy truly unlimited local calls to all fixed and mobile numbers in Cyprus, along with free basic telephony features.<br> \r\n\r\nPlease note that unlimited calls do not include international calls, calls to local mobile networks while roaming abroad, or calls to special numbers (e.g. 118XX, 900XXXXX, 77XXXXXX, and short codes).<br> \r\n\r\nFor all other call charges, please refer to our <a href=\"https:\/\/cablenet.com.cy\/en\/internet\/fixed-charge-rates\/\" target=\"_blank\" rel=\"noopener\">Fixed Charge Rates<\/a> page.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-fixed-telephony-160137\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#fixed-telephony-160137\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160137\">How do I activate or deactivate the free telephony features included in my plan?<\/a><\/h4><div id=\"fixed-telephony-160137\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-fixed-telephony-160137\"><p><p>The following features are included at no extra cost with Unlimited Fixed Telephony. To activate or deactivate a feature, enter the relevant code directly from your handset.<\/p>\r\n\r\n<p>Note: Replace [Telephone Number] with the full destination number where applicable.<\/p>\r\n\r\n<p><strong>Call Forwarding<\/strong><\/p>\r\n\r\n<p>Forward your incoming calls to another number:<\/p>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td width=\"252\"><strong>Feature<\/strong><\/td>\r\n<td width=\"240\"><strong>Activate<\/strong><\/td>\r\n<td width=\"132\"><strong>Deactivate<\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"252\">Forward all calls<\/td>\r\n<td width=\"240\">*21*[Telephone Number]#<\/td>\r\n<td width=\"132\">#21#<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"252\">Forward when the line is busy<\/td>\r\n<td width=\"240\">*22*[Telephone Number]#<\/td>\r\n<td width=\"132\">#22#<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"252\">Forward when you do not answer<\/td>\r\n<td width=\"240\">*24*[Telephone Number]#<\/td>\r\n<td width=\"132\">#24#<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<p><strong>Caller ID Blocking<\/strong><\/p>\r\n\r\n<p>Hide your number when making calls:<\/p>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td width=\"252\"><strong>Feature<\/strong><\/td>\r\n<td width=\"240\"><strong>Activate<\/strong><\/td>\r\n<td width=\"132\"><strong>Deactivate<\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"252\">Hide your number for a single call<\/td>\r\n<td width=\"240\">Dial #31# before the number you are calling<\/td>\r\n<td width=\"132\">\u00a0N\/A<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"252\">Hide your number on all outgoing calls<\/td>\r\n<td width=\"240\">*27#<\/td>\r\n<td width=\"132\">#27#<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<p><strong>Call Blocking<\/strong><\/p>\r\n\r\n<p>To activate or deactivate either of the following call-blocking services, contact us on 130:<\/p>\r\n<ul>\r\n \t<li>Blocking of calls to numbers beginning with 900 and 909<\/li>\r\n \t<li>Blocking of international calls (numbers starting with 00)<\/li>\r\n<\/ul><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-fixed-telephony-226733\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#fixed-telephony-226733\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-226733\">Are there additional services I can subscribe to?<\/a><\/h4><div id=\"fixed-telephony-226733\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-fixed-telephony-226733\"><p><p>Yes, there are!<\/p>\r\n\r\n<p><strong>Additional Telephony Services<\/strong><br>\r\nYou can subscribe to the following services, for an additional \u20ac3.55\/month:\r\n<ul>\r\n \t<li>Do Not Disturb \u2014 silence incoming calls when you need quiet.<\/li>\r\n \t<li>Call Waiting \u2014 get notified when a second caller is trying to reach you while you are on a call.<\/li>\r\n \t<li>Caller ID during Call Waiting \u2014 see who the second caller is.<\/li>\r\n \t<li>Conference Call \u2014 speak with more than one person at once.<\/li>\r\n \t<li>Wake-up Call \u2014 schedule an automated reminder call.<\/li>\r\n \t<li>Anonymous Call Rejection \u2014 automatically block calls from withheld numbers<\/li>\r\n<\/ul><\/p>\r\n<p><strong>Personal Number (700XXXXX)<br>\r\n<\/strong>The Personal Number 700XXXXX is a single, easy-to-remember number assigned to you. When someone dials your 700XXXXX number, your call is automatically forwarded to up to 3 fixed or mobile phone numbers of your choice across Cyprus \u2014 for example your home phone, mobile, and office.<br> The service works with both Cablenet and non-Cablenet telephone numbers and is available for \u20ac2.50\/month plus a one-off installation fee of \u20ac5.95.<\/p>\r\n\r\n<p><strong>Second Telephone Line<br>\r\n<\/strong>A second telephone line is available for \u20ac2\/month.<\/p>\r\n\r\n<p>To subscribe to any of the above services, call 130 or visit a <a href=\"https:\/\/cablenet.com.cy\/en\/store-locations\/\" target=\"_blank\" rel=\"noopener\">Cablenet store.<\/a><\/p><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-fixed-telephony-226735\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#fixed-telephony-226735\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-226735\">How do I activate or deactivate the additional services?<\/a><\/h4><div id=\"fixed-telephony-226735\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-fixed-telephony-226735\"><p><p>The following services require an active subscription of \u20ac3.55\/month. Once subscribed, activation and deactivation are done directly from your handset.<\/p>\r\n\r\n<p><strong>Services and codes<\/strong>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td width=\"252\"><strong>Service<\/strong><\/td>\r\n<td width=\"240\"><strong>Activate<\/strong><\/td>\r\n<td width=\"132\"><strong>Deactivate<\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"252\">Do Not Disturb<\/td>\r\n<td width=\"240\">*26#<\/td>\r\n<td width=\"132\">#26#<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"252\">Call Waiting<\/td>\r\n<td width=\"240\">*43#<\/td>\r\n<td width=\"132\">#43#<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"252\">Conference Call<\/td>\r\n<td width=\"240\">*44#<\/td>\r\n<td width=\"132\">#44#<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"252\">Reminder Calls<\/td>\r\n<td width=\"240\">*55*<\/td>\r\n<td width=\"132\">#55#<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"252\">Anonymous Call Rejection<\/td>\r\n<td width=\"240\">*28#<\/td>\r\n<td width=\"132\">#28#<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table><\/p>\r\n<p>Note: Caller ID during Call Waiting is automatically enabled and disabled together with the Call Waiting service.<\/p>\r\n\r\n<p>To subscribe to any of these services, call 130 or visit a <a href=\"https:\/\/cablenet.com.cy\/en\/store-locations\/\" target=\"_blank\" rel=\"noopener\">Cablenet store<\/a>.<\/p>\r\n\r\n&nbsp;<\/p><\/div><\/div><\/div><div id=\"accordion-plume-home-pass\" class=\"accordion container\"><h3 class=\"sub-category\">Plume HomePass<\/h3><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160233\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160233\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160233\">How does Plume HomePass\u00ae work?<\/a><\/h4><div id=\"plume-home-pass-160233\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160233\"><p>Plume is powered by the cloud, which means it can adapt to real life in real-time, ensuring that every room and every device has a reliable and fast connection now and into the future. Plume HomePass\u00ae is continuously learning about the user\u2019s internet needs. It performs advanced self-optimizations and allocates capacity to the devices that need it most.\r\n\r\nAnd it gets better each day!<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160264\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160264\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160264\">What is the HomePass\u00ae App?<\/a><\/h4><div id=\"plume-home-pass-160264\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160264\"><p>When you get onboarded with the Plume HomePass\u00ae service, you will also download the HomePass\u00ae on your mobile device. The App lets you see which devices are accessing the Internet and how much they\u2019re uploading or downloading. You can block and unblock specific devices from accessing the Internet and delivers daily reports on your home WiFi signal strength and network activity. With this App you take control of your WiFi network.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160268\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160268\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160268\">How to install Plume HomePass\u00ae by myself?<\/a><\/h4><div id=\"plume-home-pass-160268\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160268\"><p><ol>\r\n \t<li><strong>Download the Plume App<\/strong>\r\n<ul>\r\n \t<li>Get the Plume app from the <a href=\"https:\/\/apps.apple.com\/cy\/app\/homepass-by-plume\/id1383461878\">Apple Store<\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.plumewifi.plume.eu\">Google Play<\/a><\/li>\r\n \t<li>Search using the word \"HomePass\".<\/li>\r\n \t<li>Install and launch the Plume HomePass\u00ae app.<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><strong>Create Your Plume Account<\/strong>\r\n<ul>\r\n \t<li>Choose \"Set up Plume\".<\/li>\r\n \t<li>Enter your name and email to create your Plume account.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p style=\"padding-left: 40px;\"><em>Note: Make sure that your email account and device are registered <\/em><em>in Region Europe. If not, you will not be able to verify your <\/em>\r\n<em>account. For assistance, please contact us at 130.<\/em><\/p>\r\n<p style=\"padding-left: 40px;\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-160276\" src=\"\/wp-content\/uploads\/plume-app.png\" alt=\"\" width=\"247\" height=\"460\" \/> <img decoding=\"async\" class=\"alignnone size-full wp-image-160278\" src=\"\/wp-content\/uploads\/plume-app-1.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p>\r\n\r\n<ol start=\"3\">\r\n \t<li><strong>Set Your Password<\/strong>\r\n<ul>\r\n \t<li>Choose a password. It must be at least eight characters long.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p style=\"padding-left: 40px;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-160292\" src=\"\/wp-content\/uploads\/plume-app-2.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p>\r\n\r\n<ol start=\"4\">\r\n \t<li><strong>Verify Your Email<\/strong>\r\n<ul>\r\n \t<li>Check your email and verify the email account that will be associated with your new Plume account.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160294\" src=\"\/wp-content\/uploads\/plume-app-3.png\" alt=\"\" width=\"251\" height=\"469\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-160296\" src=\"\/wp-content\/uploads\/plume-app-4.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p>\r\n\r\n<ol start=\"5\">\r\n \t<li><strong>Set Up Your Plume Pod<\/strong>\r\n<ul>\r\n \t<li>\u00a0Connect your Pod to the LAN1\/WAN port of your Cablenet modem, using the included ethernet cable.<\/li>\r\n \t<li>Connect your first Pod to a power source. If the Power LED on the front of the Pod does not light, press the Power On\/Off switch.<\/li>\r\n \t<li>Wait for the Pod\u2019s Power LED to light solid green.<\/li>\r\n \t<li>Press \u201cOther setup options\u201d and scan the QR code at the bottom of your Pod (or enter the serial number).<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160301\" src=\"\/wp-content\/uploads\/plume-app-5.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p>\r\n\r\n<ol start=\"6\">\r\n \t<li><strong>Set-up your new WiFi\u00a0<\/strong>\r\n<ul>\r\n \t<li>Enter your desired WiFi name and password.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160303\" src=\"\/wp-content\/uploads\/plume-app-6.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p>\r\n\r\n<ol start=\"7\">\r\n \t<li><strong>Add Pods<\/strong>\r\n<ul>\r\n \t<li>\u00a0Place the second Pod close to the first Pod. Connect the second Pod to a power source.<\/li>\r\n \t<li>Wait for the second Pod power LED to light solid green.<\/li>\r\n \t<li>Go to your Plume HomePass\u00ae app home screen and select \"View Network\". Wait until the second Pod appears on your screen.<\/li>\r\n \t<li>Place your Pod(s) in the household's desired location(s) and ensure that the signal is optimal through the Plume HomePass\u00ae app.<\/li>\r\n \t<li>For assistance follow the on-screen tips for adding the Pod to your network.<\/li>\r\n \t<li>Repeat steps to add more Pods to your Plume HomePass\u00ae account.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160306\" src=\"\/wp-content\/uploads\/plume-app-7.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p>\r\n\r\n<ol start=\"8\">\r\n \t<li><strong>Enable Notifications<\/strong>\r\n<ul>\r\n \t<li>Enable notifications to stay aware of your home network activity.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160308\" src=\"\/wp-content\/uploads\/plume-app-8.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p>\r\n\r\n<ol start=\"9\">\r\n \t<li><strong>Join the New WiFi Network<\/strong>\r\n<ul>\r\n \t<li>The Plume app will prompt you to join the new WiFi network.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160316\" src=\"\/wp-content\/uploads\/plume-app-10.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p>\r\n\r\n<ol start=\"10\">\r\n \t<li><strong>Complete the Setup<\/strong>\r\n<ul>\r\n \t<li>After allowing Plume to join your network, you\u2019ll be taken to the home screen.<\/li>\r\n \t<li>Over the next 24 hours, your new Plume WiFi network will optimize for the best performance for your connected devices.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160312\" src=\"\/wp-content\/uploads\/plume-app-9.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p>\r\n&nbsp;\r\n\r\n<strong>Tips<\/strong>\r\n\u2022 You\u2019ll get the best signal when it is in an open space like on a shelf or a table.\r\n\u2022 Avoid placing your pods behind thick walls and glass doors \/ mirrors.\r\n\u2022 Don\u2019t hide the pod behind appliances, metal bins, decorative items, or furniture.\r\n\u2022 If you have an ethernet connection to the modem in another room, you can use it to connect your second Pod.\r\n\r\n&nbsp;\r\n\r\nYou can download the Self Installation guide <a href=\"https:\/\/cablenet.com.cy\/wp-content\/uploads\/Plume-Self-Installation-Guide_en.pdf\">here.<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160318\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160318\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160318\">How can I delete my Plume HomePass\u00ae data history?<\/a><\/h4><div id=\"plume-home-pass-160318\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160318\"><p>All Plume members have the right to be forgotten. HomePass supports two different types of data deletions.\u00a0<strong>Delete security event data<\/strong>\u00a0If you\u2019d like to just remove items from your list of blocked events from either Guard or Content Access:\r\n<ol>\r\n \t<li>In the HomePass app, open the More menu.<\/li>\r\n \t<li>Select the Guard option.<\/li>\r\n \t<li>On the bottom of the Guard settings page, you will find the Delete security events button.<\/li>\r\n \t<li>Simply tap the button and confirm that you would like to clear the data.<\/li>\r\n<\/ol>\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160410\" src=\"\/wp-content\/uploads\/image1.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\nNote that once deleted, this data cannot be recovered\r\n\r\nIf you haven\u2019t disabled Guard or Content Access features, more events will continue to populate the list. Just continue to repeat this process as often as you need.\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160412\" src=\"\/wp-content\/uploads\/image2.png\" alt=\"\" width=\"138\" height=\"300\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-160414\" src=\"\/wp-content\/uploads\/image3.png\" alt=\"\" width=\"138\" height=\"300\" \/><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160417\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160417\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160417\">What is the Plume HomePass\u00ae Control\u2122?<\/a><\/h4><div id=\"plume-home-pass-160417\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160417\"><p>The Control\u2122 is an unparalleled parental controls and guest access solution. Give full home WiFi access to people you implicitly trust, create custom passwords for your guests, make the internet a safer place for your family and even schedule an Internet freeze for those who need some time off.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160418\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160418\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160418\">Why am I receiving Plume HomePass\u00ae Sense motion notifications when no one is home?<\/a><\/h4><div id=\"plume-home-pass-160418\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160418\"><p>The most common reasons for receiving false Sense Alerts when no one is in your home are:\r\n<ol>\r\n \t<li>The Motion sensitivity may be set too high or pet mode is not enabled. If you have pets try enabling pet mode, or try turning down the Motion sensitivity to medium or low.<\/li>\r\n \t<li>If you have more than one location, alerts are sent for all locations under your Plume account. Switch your app to the other location and check the Motion Today graph to see if the events displayed in that location correspond to the alert you have received.<\/li>\r\n<\/ol><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160588\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160588\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160588\">How can I add Plume HomePass\u00ae Pods to an existing Plume account?<\/a><\/h4><div id=\"plume-home-pass-160588\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160588\"><p>We strongly recommend that you use a Pod as your gateway in order to distribute the best performance across your entire home!\r\n\r\n<strong>Adding a new pod<\/strong>\r\n<ul>\r\n \t<li>Plug in your Pod anywhere within your home and stay nearby.<\/li>\r\n \t<li>On the Home page, scroll down to the Adapt section.<\/li>\r\n \t<li>Tap the \u22ee to open the Options Menu.<\/li>\r\n \t<li>Tap on Add a pod.<\/li>\r\n \t<li>Wait until your new pod(s) is found and select Done Adding Pods when all additional pods have been claimed.<\/li>\r\n<\/ul>\r\n<div>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/app1.png\" alt=\"\" width=\"138\" height=\"300\" \/><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/app2.png\" alt=\"\" width=\"138\" height=\"300\" \/>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/app3.png\" alt=\"\" width=\"138\" height=\"300\" \/>\r\n\r\n<\/div>\r\n<strong>Upgrading or swapping your gateway pod<\/strong>\r\n\r\nIf you want to swap your existing gateway pod with another SuperPod or Kaon AR1344 with WiFi 6, continue with the following steps:\r\n<ul>\r\n \t<li>Unplug the current gateway pod.<\/li>\r\n \t<li>If you have a modem, unplug it from the power outlet.<\/li>\r\n \t<li>Connect the new SuperPod to your modem by Ethernet cable. If it a SuperPod with WiFi 6, make sure you are using the left Ethernet port.<\/li>\r\n \t<li>Plug your new SuperPod into the power outlet. Once the SuperPod\u2019s LED starts to slowly pulse, plug your modem back into power and wait until the LED turns off.<\/li>\r\n \t<li>You should be able to view your SuperPod and other pods in your app when the network is back online.<\/li>\r\n<\/ul><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160596\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160596\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160596\">How can I check the firmware version on my Plume HomePass\u00ae pods?<\/a><\/h4><div id=\"plume-home-pass-160596\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160596\"><p><ul>\r\n \t<li>From the Home screen, scroll down to pod list in the Adapt section.<\/li>\r\n \t<li>Tap on any pod you wish to see device information about.<\/li>\r\n \t<li>Tap the \u22ee icon in the upper right-hand corner.<\/li>\r\n \t<li>Tap View Hardware Info. Firmware version will be the first item in the list. Please visit this link for full release notes.\r\nIn addition to the firmware version, you can also view the pod\u2019s serial number, MAC address and assigned IP address.<\/li>\r\n<\/ul>\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160597\" src=\"\/wp-content\/uploads\/app4.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-160601\" src=\"\/wp-content\/uploads\/app5.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-160603\" src=\"\/wp-content\/uploads\/app6.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160599\" src=\"\/wp-content\/uploads\/app7.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160605\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160605\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160605\">How does Plume\u2019s content access work?<\/a><\/h4><div id=\"plume-home-pass-160605\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160605\"><p>Plume\u2019s content access feature will allow you to restrict content for a device or person. We have identified the most common content filtering categories that you can use when personalizing your online experience.\r\n\r\nWhen setting up content filtering for a person or device, you can enable any of the four content filtering categories:\r\n<ul>\r\n \t<li>No limits: You can access all types of content.<\/li>\r\n \t<li>Kids appropriate: Content that is tagged as NOT appropriate for kids will be filtered and inaccessible.<\/li>\r\n \t<li>Teenager friendly: Content that is tagged as NOT appropriate for teens will be filtered and inaccessible.<\/li>\r\n \t<li>No adult content: All content tagged as adult content will not be accessible.<\/li>\r\n<\/ul>\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160606\" src=\"\/wp-content\/uploads\/app8.png\" alt=\"\" width=\"166\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160608\" src=\"\/wp-content\/uploads\/app9.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/div>\r\nPlease note that all devices associated with a person will inherit the content access settings assigned to that corresponding person. Likewise, applying content access restrictions to a device assigned to a person will apply the same settings to that person. However, if the device is unassigned, the rule will only apply to the device. Content access will not work if Privacy Mode has been enabled or if the device is using a Private\/Random MAC Address.\r\n\r\n<strong>What is seen by the end-user when their content is blocked?<\/strong>\r\nContent that was restricted by our security feature whenever you see the \u201cAccess to this website is blocked\u201d message displayed in their browser window. Note: This only appears for HTTP sites; HTTPS sites prevent this and display the browser\u2019s default \u201ccan\u2019t be reached\u201d message. HTTPS connections cannot be redirected to the HTTP blocked page because it would break the secure trusted SSL connection.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160610\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160610\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160610\">How do I schedule an Internet Freeze for a device or person with my Plume HomePass\u00ae service?<\/a><\/h4><div id=\"plume-home-pass-160610\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160610\"><p>Internet Freeze allows you to easily manage how much time is spent on the internet by a device or person by using a Freeze schedule or as needed.\r\n\r\n<strong>Schedule or Turn on Internet Freeze for a device.<\/strong>\r\n<ul>\r\n \t<li>Select the device in the app to access the device details page.<\/li>\r\n \t<li>Tap on Schedule Internet Freeze.<\/li>\r\n \t<li>Type in a name for this Freeze schedule.<\/li>\r\n \t<li>Tap on a day and enter the Freeze internet (start) time and Unfreeze internet (end) times.<\/li>\r\n \t<li>Choose the Repeat option if this schedule will be the same on multiple days or tap on another day to set different Freeze and Unfreeze times for that day.<\/li>\r\n \t<li>Choose a person if this Freeze schedule will be used for all of their devices.<\/li>\r\n \t<li>Tap on Save once your schedule is complete.<\/li>\r\n<\/ul>\r\n<div>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160611\" src=\"\/wp-content\/uploads\/app9-1.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160613\" src=\"\/wp-content\/uploads\/app10.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160615\" src=\"\/wp-content\/uploads\/app11.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160617\" src=\"\/wp-content\/uploads\/app12.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<\/div>\r\n<strong>Schedule or Turn on Internet Freeze<\/strong>\r\n<ul>\r\n \t<li>Select the person from the People page.<\/li>\r\n \t<li>Tap on Schedule Internet Freeze.<\/li>\r\n \t<li>Type in a name for this Freeze schedule.<\/li>\r\n \t<li>Tap on a day and enter the Freeze internet (start) time and Unfreeze internet (end) times. Choose the Repeat option if this schedule will be the same on multiple days or tap on another day to set different Freeze and Unfreeze times for that day.<\/li>\r\n \t<li>Tap on Save once your schedule is complete and Apply to confirm.<\/li>\r\n<\/ul>\r\n<div>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160620\" src=\"\/wp-content\/uploads\/app12-1.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160622\" src=\"\/wp-content\/uploads\/app13.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160624\" src=\"\/wp-content\/uploads\/app14.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160626\" src=\"\/wp-content\/uploads\/app15.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<\/div>\r\n<strong>Interrupt Internet Freeze<\/strong>\u00a0You will be able to interrupt the internet freeze by either choosing Unfreeze Until End of Day or Clear Internet Freeze to reset the freeze internet schedule.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160628\" src=\"\/wp-content\/uploads\/app16.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160630\" src=\"\/wp-content\/uploads\/app17.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/div>\r\n<strong>What will the user see when frozen?<\/strong>\u00a0When a device is frozen, it will not be able to access content. How that is displayed depends on the content you are trying to access. If you try to load an HTTP site, you will be redirected to the captive portal screen. However, if it is an HTTPS site, the page will simply timeout or say it cannot be reached.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160632\" src=\"\/wp-content\/uploads\/app18.png\" alt=\"\" width=\"216\" height=\"469\" \/> \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160634\" src=\"\/wp-content\/uploads\/app19.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/div><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160636\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160636\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160636\">How do I disable or change a WiFi password to my Plume HomePass\u00ae?<\/a><\/h4><div id=\"plume-home-pass-160636\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160636\"><p><strong>How do I disable or change a WiFi password?<\/strong>\r\nYou can easily edit, delete, or temporarily disable a password by using the HomePass app. You can also edit the access level of any user with guest access. To suspend or control access on a device level, use the Device Freeze feature.\r\n\r\n<strong>Editing WiFi passwords<\/strong>\r\n<ul>\r\n \t<li>From the More menu, tap on the Access option.<\/li>\r\n \t<li>Tap on Home, Guests, or Internet Only to access that zone\u2019s page.<\/li>\r\n \t<li>Tap the \u22ef next to the password you want to modify.<\/li>\r\n \t<li>Choose Edit, Disable, or Delete.<\/li>\r\n<\/ul>\r\nIn the case of Disable or Delete, confirm your selection. If you editing a password, go ahead and make your changes.\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160637\" src=\"\/wp-content\/uploads\/app20.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160639\" src=\"\/wp-content\/uploads\/app21.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160641\" src=\"\/wp-content\/uploads\/app22.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160643\" src=\"\/wp-content\/uploads\/app23.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160645\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160645\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160645\">How do I assign a Primary Device to someone?<\/a><\/h4><div id=\"plume-home-pass-160645\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160645\"><p>Each person can have a primary device assigned to their profile. That primary device\u2019s connections and disconnections from the network determines if they show up as being at home, which is also important for managing Sense alerts.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160646\" src=\"\/wp-content\/uploads\/app23-1.png\" alt=\"\" width=\"469\" height=\"234\" \/><\/div>\r\nYou should always choose a device they are not likely to leave home without and that will always stay powered. Smartwatches that connect to WiFi or mobile phones are ideal.\r\n\r\n<strong>Assigning a primary device to a person<\/strong>\r\n<ul>\r\n \t<li>Tap on the people icon and choose a person. Ensure the device in question is already assigned to that person.<\/li>\r\n \t<li>If a primary device has not been set, the Assign primary device notification will be shown. Tap on the notification.<\/li>\r\n \t<li>Choose a primary device and tap on Done to save.<\/li>\r\n<\/ul>\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160648\" src=\"\/wp-content\/uploads\/app24.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160650\" src=\"\/wp-content\/uploads\/app25.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160652\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160652\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160652\">How do I add or remove a person to my Plume HomePass\u00ae service?<\/a><\/h4><div id=\"plume-home-pass-160652\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160652\"><p>Adding people allows you to conveniently monitor and manage their WiFi access.\r\n\r\n<strong>Adding a Person<\/strong>\r\n<ul>\r\n \t<li>From the People screen, tap on + button.<\/li>\r\n \t<li>Choose the Create a person option.<\/li>\r\n \t<li>Add a photo using the + , enter the Person name and Email (optional) and tap on Next.<\/li>\r\n \t<li>Set their Device profile information. This allows you to control Content access as well as their Guard settings for all their assigned devices while they are connected to the network.<\/li>\r\n \t<li>Tap on Done and the person will be added to the list of people.<\/li>\r\n \t<li>Use the Tap to assign device option under their card. The devices you select will apply the rules set in the previous step to those devices and allow you to monitor and manage the person\u2019s Internet usage.<\/li>\r\n \t<li>Once all device have been selected and you tap on Done, you will be prompted to assign a Primary device, which is used to determine if they are home. Be sure to choose a device that they will always take with them.<\/li>\r\n \t<li>Tap on Done once a primary device is chosen.<\/li>\r\n \t<li>Please note that creating a person using the steps above does not give them the ability to manage the network. Click here if you want to Invite a person to help you manage the network.<\/li>\r\n<\/ul>\r\n<div>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160653\" src=\"\/wp-content\/uploads\/app26.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160655\" src=\"\/wp-content\/uploads\/app27.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160657\" src=\"\/wp-content\/uploads\/app28.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160659\" src=\"\/wp-content\/uploads\/app29.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160661\" src=\"\/wp-content\/uploads\/app30.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160663\" src=\"\/wp-content\/uploads\/app31.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160665\" src=\"\/wp-content\/uploads\/app32.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<\/div>\r\n<strong>Removing a Person<\/strong>\r\nFrom the person\u2019s detail screen, tap on the \u22ee on the top right-hand corner. Tap on Remove person which will remove the profile and historical data consumption information for that person. All previously assigned devices for that person will now be unassigned. Note: This does not disable their access to the WiFi if they still have the password.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160668\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160668\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160668\">How do I transfer a device from one person to another with my Plume HomePass\u00ae service?<\/a><\/h4><div id=\"plume-home-pass-160668\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160668\"><p>If you accidentally assign a device to the wrong person, you can simply reassign it to another person\u2019s profile (or create a new profile).\r\n<ul>\r\n \t<li>Navigate to the incorrectly assigned device.<\/li>\r\n \t<li>Tap on the \u22ee on the upper right-hand corner to view the device menu and select Assign Device to\u2026<\/li>\r\n \t<li>Select the appropriate profile to move the device to. You can also add a new person profile to your app at the same time!<\/li>\r\n \t<li>Your device will now appear under the new profile!<\/li>\r\n \t<li>Please note that any rules (Adblocking, Content Access, or Online Protection) will be reset to match the new profile.<\/li>\r\n<\/ul>\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160669\" src=\"\/wp-content\/uploads\/app35.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160671\" src=\"\/wp-content\/uploads\/app36.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160673\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160673\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160673\">Can I set different parental controls on a person, device or location level with my Plume HomePass\u00ae service?<\/a><\/h4><div id=\"plume-home-pass-160673\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160673\"><p>Adblocking, Online Protection, and any custom Approve \/ Block lists can only be configured on a location, person, or device level. Content Access (parental control) settings can be configured on a person and device level.\r\n\r\n<strong>Location level:<\/strong>\u00a0Applies to all devices connected to the network.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160674\" src=\"\/wp-content\/uploads\/app37.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160676\" src=\"\/wp-content\/uploads\/app38.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/div>\r\n<strong>Person level:<\/strong> Applies to all devices assigned to a person.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160679\" src=\"\/wp-content\/uploads\/app38-1.png\" alt=\"\" width=\"138\" height=\"300\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160681\" src=\"\/wp-content\/uploads\/app39.png\" alt=\"\" width=\"138\" height=\"300\" \/><\/div>\r\n<strong>Device-level:<\/strong> Applies only to the single device only if unassigned. If the device is assigned to a person, the Content Access rule will be applied to that person\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160683\" src=\"\/wp-content\/uploads\/app40.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160685\" src=\"\/wp-content\/uploads\/app41.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/div>\r\n<strong>What happens if you have different settings configured on different levels for a device?<\/strong>\r\nPriority is given to the most specific settings for a device. For example, if Online Protection is disabled on a location level and enabled for a device, the setting is turned on for the device.\r\nAdditionally, if a location has a setting enabled, any new devices and profiles added will inherit the same settings by default. If should be noted that if a device is assigned to a person, Content Access rules will always be the same for a person and their associated devices.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160691\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160691\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160691\">How to set a global or custom Internet Time Out with my Plume HomePass\u00ae service?<\/a><\/h4><div id=\"plume-home-pass-160691\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160691\"><p>Plume gives you the ability to briefly freeze or pause internet access globally for all people or for all devices instantly through the Time Out feature. If you want to set a scheduled Internet break, consider our Device Freeze feature.\r\n\r\n<strong>Setting a custom Time Out \/ Global Time Out<\/strong>\u00a0(All people)\r\n<ul>\r\n \t<li>From the home screen, scroll to the Control Section and find the option Time Out menu.<\/li>\r\n \t<li>Tap on the pencil icon to edit who will be put in a Time Out and the length of the Time Out.<\/li>\r\n \t<li>Use the + or \u2013 to modify the Time Out period in 10-minute increments.<\/li>\r\n \t<li>Under Devices belonging to, tap on the people individually or you can use the black checkmark to select everyone.<\/li>\r\n \t<li>Tap on Done to return to the previous screen.<\/li>\r\n \t<li>Tap on the pause icon to activate the Time Out. All devices assigned to the people selected will now have Internet access blocked. The Time Out timer will count down until expiry.<\/li>\r\n \t<li>Use the +, \u2013 or x to modify the duration or cancel the Time Out.<\/li>\r\n<\/ul>\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160692\" src=\"\/wp-content\/uploads\/app43.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160694\" src=\"\/wp-content\/uploads\/app44.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160696\" src=\"\/wp-content\/uploads\/app45.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<strong>Setting a custom Time Out \/ Global Time Out (All devices)<\/strong>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li>From the home screen scroll to Control Section and find the Time Out menu.<\/li>\r\n \t<li>Tap on the pencil icon to edit who will be put in a Time Out and the length of the Time Out.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li>Use the + to increase the Time Out period in 10-minute increments. Use the \u2013 to reduce the duration.<\/li>\r\n \t<li>Under Devices at home, tap on the devices individually or you can use the black checkmark to select all devices.<\/li>\r\n \t<li>Tap on Done to return to the previous screen.<\/li>\r\n \t<li>Tap on the pause icon to activate the Time Out. All devices selected will now have Internet access blocked. The Time Out timer will count down until expiry.<\/li>\r\n \t<li>Use the +, \u2013 or x to modify the duration or cancel the Time Out.<\/li>\r\n<\/ul>\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160698\" src=\"\/wp-content\/uploads\/app46.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160700\" src=\"\/wp-content\/uploads\/app47.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160702\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160702\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160702\">How can I tell if someone is home with my Plume HomePass\u00ae service?<\/a><\/h4><div id=\"plume-home-pass-160702\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160702\"><p>If you have assigned a primary device for everyone in your home, you can use the People Notifications feature to receive notifications when people return home or leave.\r\nEnable People Notifications\r\n\u2022 Open the More menu and tap on Notifications.\r\n\u2022 Make sure People notifications are turned on and select the profiles for which you would like to receive alerts.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160703\" src=\"\/wp-content\/uploads\/app48.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160705\" src=\"\/wp-content\/uploads\/app49.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/div>\r\n<div>\r\n\r\n<strong>Viewing your People at Home history<\/strong>\r\n<ul>\r\n \t<li>Open the People Profiles view of the HomePass App<\/li>\r\n \t<li>If you have set up People Profiles and assigned them primary devices, the history of when they\u2019ve been home will appear at the top.<\/li>\r\n \t<li>You can use the arrows to cycle the daily event history from Today all the way to 6 days ago.<\/li>\r\n<\/ul>\r\nEach person\u2019s status is based on when their assigned primary device connects and disconnects from the network. Because of this, it is important to assign suitable primary devices like mobile phones or WiFi enabled smartwatches. If their device disconnects because it is powered off or the WiFi is turned off, it will show them as having left. If you have Sense Alerts set up to be sent only when away (Smart Activation), those alerts will be sent 15 minutes after the last person with an assigned device disconnects from your network.\r\n\r\n<\/div><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160708\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160708\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160708\">How to create a new Home WiFi Password with my Plume HomePass\u00ae service?<\/a><\/h4><div id=\"plume-home-pass-160708\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160708\"><p>During the initial setup, the first password created is a Home zone password, although you can add more. Local network access to devices connected to your network in the Home zone can be selectively shared with devices connecting with a Guest zone password.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160709\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160709\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160709\">How to create a new Guest password with my Plume HomePass\u00ae service?<\/a><\/h4><div id=\"plume-home-pass-160709\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160709\"><p><ul>\r\n \t<li>Open the More tab and click on the Access button.<\/li>\r\n \t<li>While in the Guest settings page, tap on New Guest Password.<\/li>\r\n \t<li>Enter a name* and a new password.<\/li>\r\n \t<li>Use the drop-down arrow next to Auto-disable WiFi Password and choose one of the options.<\/li>\r\n \t<li>Add a checkmark next to one or more Shared Home Devices (printer, NAS, media player), to allow your guest access to it over the local network.<\/li>\r\n \t<li>Tap on the Add to save.<\/li>\r\n<\/ul>\r\n*You can set up different device access permissions and Auto-disable WiFi Password settings for each name under the Guest zone.\r\n<div>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160710\" src=\"\/wp-content\/uploads\/app50.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160712\" src=\"\/wp-content\/uploads\/app51.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160714\" src=\"\/wp-content\/uploads\/app52.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160717\" src=\"\/wp-content\/uploads\/app53.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<\/div><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160719\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160719\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160719\">How to create a new Internet Only password with my Plume HomePass\u00ae service?<\/a><\/h4><div id=\"plume-home-pass-160719\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160719\"><p><ul>\r\n \t<li>Open the More tab and click on the Access button.<\/li>\r\n \t<li>While in the Internet Only settings page, tap on New internet only password.<\/li>\r\n \t<li>Enter a new password.<\/li>\r\n \t<li>Use the drop-down arrow next to Auto-disable WiFi Password and choose one of the options.<\/li>\r\n \t<li>Tap on the Add to save.<\/li>\r\n<\/ul>\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160720\" src=\"\/wp-content\/uploads\/app55.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160722\" src=\"\/wp-content\/uploads\/app56.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160724\" src=\"\/wp-content\/uploads\/app57.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160726\" src=\"\/wp-content\/uploads\/app58.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160728\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160728\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160728\">How do I share network passwords with my Plume HomePass\u00ae service?<\/a><\/h4><div id=\"plume-home-pass-160728\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160728\"><p><ul>\r\n \t<li>Tap on the menu icon on the App home screen.<\/li>\r\n \t<li>Tap the Access option to view the Network Name and Passwords.<\/li>\r\n \t<li>Tap on Home, Guests or Internet Only to access that zone\u2019s settings page.<\/li>\r\n \t<li>Next to the password, you want to share, tap on the Share icon.<\/li>\r\n \t<li>Choose the method you want to use to share the password (SMS, email, Airdrop) and send it.<\/li>\r\n \t<li>The recipient will receive a link. Clicking on it will take them to a web page from which they can copy the Network name and the password.<\/li>\r\n<\/ul>\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160729\" src=\"\/wp-content\/uploads\/app59.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160731\" src=\"\/wp-content\/uploads\/app60.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160733\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160733\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160733\">How do I disable or change a WiFi password with my Plume HomePass\u00ae service?<\/a><\/h4><div id=\"plume-home-pass-160733\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160733\"><p><strong>How do I disable or change a WiFi password?<\/strong>\r\nYou can easily edit, delete, or temporarily disable a password by using the HomePass app. You can also edit the access level of any user with guest access. To suspend or control access on a device level, use the Device Freeze feature.\r\n\r\n<strong>Editing WiFi passwords<\/strong>\r\n<ul>\r\n \t<li>From the More menu, tap on the Access option.<\/li>\r\n \t<li>Tap on Home, Guests, or Internet Only to access that zone\u2019s page.<\/li>\r\n \t<li>Tap the \u22ef next to the password you want to modify.<\/li>\r\n \t<li>Choose Edit, Disable, or Delete.<\/li>\r\n<\/ul>\r\nIn the case of Disable or Delete, confirm your selection. If you editing a password, go ahead and make your changes.\r\n<div>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160734\" src=\"\/wp-content\/uploads\/app61.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160736\" src=\"\/wp-content\/uploads\/app62.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160738\" src=\"\/wp-content\/uploads\/app63.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160740\" src=\"\/wp-content\/uploads\/app64.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<\/div><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160742\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160742\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160742\">Where can I view my Plume network status?<\/a><\/h4><div id=\"plume-home-pass-160742\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160742\"><p>You can always view the status of your pods from the Home Screen by selecting Adapt. You will be able to scroll through all the pods associated with your network with its current status.\r\n\r\n<div>\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160743\" src=\"\/wp-content\/uploads\/app65.png\" alt=\"\" width=\"251\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160745\" src=\"\/wp-content\/uploads\/app66.png\" alt=\"\" width=\"253\" height=\"469\" \/>\r\n<\/div>\r\nApp users have access to the network\u2019s topology where you will see a web-like structure representing each pod and connected devices on your network. This enables you to easily view the status of your pods and the devices that are actively connected to your network.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160749\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160749\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160749\">Notification \u201cLost Internet Connection\u201c on my Plume HomePass\u00ae service. How do I get past this?<\/a><\/h4><div id=\"plume-home-pass-160749\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160749\"><p>If the \u201cStill looking for Internet connection to Plume pod\u2026\u201d screen pops up, it means that the HomePass App is not detecting an Internet signal on your gateway pod.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160750\" src=\"\/wp-content\/uploads\/app68.png\" alt=\"\" width=\"253\" height=\"469\" \/><\/div>\r\nHere are the most common reasons for this issue:\r\n<ol>\r\n \t<li>No Internet is provided through your modem or router.\u2022 Power cycle your modem. If you have recently rebooted your modem or router, re-establishing the Internet connection can take a while. \u2022 If your gateway pod is connected to another router or switch, verify that it\u2019s properly setup by reviewing our recommended setup here. To confirm Internet availability, try to connect the pod directly to the modem.<\/li>\r\n \t<li>Pod is not receiving any power.\u2022 Try to plug in the pod to another outlet. The LED should turn on.<\/li>\r\n \t<li>Pod does not power ON and is defective.\u2022 Try another pod so you can continue with the setup. Contact Cablenet Support to help diagnose your issue and facilitate the replacement of your defective pod.<\/li>\r\n \t<li>Bluetooth on your device is OFF.\u2022 Be sure to turn ON Bluetooth on your device. The Bluetooth option is often found in the Settings section of your device.<\/li>\r\n<\/ol>\r\nThe notification will automatically disappear once it detects your gateway pod, so you can continue with your setup.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160752\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160752\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160752\">Does Plume HomePass\u00ae service Online Protection secure my network against IP based threats?<\/a><\/h4><div id=\"plume-home-pass-160752\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160752\"><p>Online Protection now supports Outbound IP Protection and Intrusion Prevention, the latest advancement of Plume Guard features! Previously, Online Protection worked by detecting only malicious DNS based threats. By now protecting devices from connecting to malicious sites using IP addresses (Outbound IP Protection) and DNS based lookups, your home is now more protected than ever!\r\n\r\nAdditionally, Intrusion Prevention automatically blocks connections from high-risk IP addresses trying to remotely connect to your devices, keeping you and your family safe from online threats.\r\n\r\nAnother benefit of the IP based protection is that it enhances our Content Access feature by making it possible to manually block specific IP addresses in addition to domains.\r\n\r\nOutbound IP Protection and Intrusion Prevention are included when turning on Online Protection if you have a SuperPod connected as the Gateway Pod with firmware 2.4.3 and higher.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160753\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160753\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160753\">How do I approve (unblock) a website with my Plume HomePass\u00ae service?<\/a><\/h4><div id=\"plume-home-pass-160753\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160753\"><p>You can approve a website for a person, the entire network or a device if not assigned to a person. Up to 50 websites can be approved in total.\r\n\r\nIf you notice a website has been incorrectly blocked, please report it to support.\r\n\r\n<strong>Approving Websites for Everyone<\/strong>\r\n<ul>\r\n \t<li>From the Home page, tap on the Guard events.<\/li>\r\n \t<li>Go to Approve tab and tap on Approve.<\/li>\r\n \t<li>Choosing Approve Website allows you to enter the URL of domain, while Approve IP Address allows you to enter the server IP address.<\/li>\r\n \t<li>Enter the URL or IP address and tap on Approve to save. Please note that the full domain name is required. For example; make sure to write \u201cyoutube.com\u201d instead of \u201cyoutube\u201d.<\/li>\r\n \t<li>Tap on Apply to confirm the changes.<\/li>\r\n \t<li>Additionally, you are able to view previously blocked sites under the Protected tab. Tap or swipe on the blocked event to start the approval flow.<\/li>\r\n<\/ul>\r\n<div>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160754\" src=\"\/wp-content\/uploads\/app70.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160756\" src=\"\/wp-content\/uploads\/app71.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160758\" src=\"\/wp-content\/uploads\/app72.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160760\" src=\"\/wp-content\/uploads\/app73.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160762\" src=\"\/wp-content\/uploads\/app74.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160764\" src=\"\/wp-content\/uploads\/app75.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<\/div>\r\n<strong>Approve websites at a person or device level<\/strong>\r\n<ul>\r\n \t<li>Navigate to the desired person or device<\/li>\r\n \t<li>Tap on Manage security events at the bottom of the page<\/li>\r\n \t<li>Tap on Approve<\/li>\r\n \t<li>Choosing Approve Website allows you to enter the URL of domain, while Approve IP Address allows you to enter the server IP address.<\/li>\r\n \t<li>Based on your previous choice, enter the URL or IP address and tap the checkmark to save. The full domain name is required for websites. For example; make sure to write \u201cyoutube.com\u201d instead of \u201cyoutube\u201d. Tap on Approve to confirm your choice.<\/li>\r\n \t<li>If you are approving the site for a device that has been assigned to a person, the rule will also apply to the person. Likewise, approving a site for the person automatically applies that rule to all of their assigned devices. If the device is not assigned, the rule will only apply to the device.<\/li>\r\n<\/ul>\r\n<div>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160769\" src=\"\/wp-content\/uploads\/app76.png\" alt=\"\" width=\"216\" height=\"469\" \/> \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160773\" src=\"\/wp-content\/uploads\/app77-1.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160775\" src=\"\/wp-content\/uploads\/app78.png\" alt=\"\" width=\"216\" height=\"469\" \/> \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160777\" src=\"\/wp-content\/uploads\/app79.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160779\" src=\"\/wp-content\/uploads\/app80.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<\/div>\r\nYou can also unblock a website from Protected list.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160784\" src=\"\/wp-content\/uploads\/app81.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/div>\r\nSimply swipe or tap to add a site to your Approved list.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160787\" src=\"\/wp-content\/uploads\/app82.png\" alt=\"\" width=\"216\" height=\"469\" \/> \u00a0 <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160789\" src=\"\/wp-content\/uploads\/app83.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/div><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160791\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160791\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160791\">How can I tell what events have been blocked by the Plume HomePass\u00ae service Online Protection?<\/a><\/h4><div id=\"plume-home-pass-160791\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160791\"><p><ul>\r\n \t<li>From the Home screen and tap on the Guard events button.<\/li>\r\n \t<li>The Protected tab will display all blocked events.<\/li>\r\n \t<li>You can sort the list of events shown below by type of event or by choosing a person.<\/li>\r\n \t<li>Simply tap on any event to add the site to the Approved list if you trust that it is actually safe.<\/li>\r\n<\/ul>\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160792\" src=\"\/wp-content\/uploads\/app84.png\" alt=\"\" width=\"216\" height=\"469\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160794\" src=\"\/wp-content\/uploads\/app85.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160796\" src=\"\/wp-content\/uploads\/app86.png\" alt=\"\" width=\"216\" height=\"469\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160798\" src=\"\/wp-content\/uploads\/app87.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160802\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160802\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160802\">How does Plume HomePass\u00ae service Online Protection work?<\/a><\/h4><div id=\"plume-home-pass-160802\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160802\"><p>Enabling the Online Protection feature will protect your devices from malware sites, botnets, spyware, spam, phishing, keyloggers, monitoring, proxy avoidance, anonymizer and other harmful attacks on your network.\r\n\r\nHow do I turn on Online Protection?\r\n\r\nThe feature is enabled on all devices by default, but can be customized on the device or person level for an individualized experience. When this is enabled for a person, the Online Protection will automatically be turned on across all the devices assigned to that person.\r\n\r\nOnline Protection is controlled at the Network level in the Guard menu, while device and person settings can be modified from within their respective detail screens.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160803\" src=\"\/wp-content\/uploads\/app88.png\" alt=\"\" width=\"216\" height=\"469\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160805\" src=\"\/wp-content\/uploads\/app89.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/div>\r\nContent is restricted by our security feature whenever you see the \u201cAccess to this website is blocked\u201d message displayed in the browser window.\r\n\r\nNote: This only appears for HTTP sites; HTTPS sites prevent this and display the browser\u2019s default \u201ccan\u2019t be reached\u201d message. HTTPS connections cannot be redirected to the HTTP blocked page because it would break the secure trusted SSL connection.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160807\" src=\"\/wp-content\/uploads\/app90.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/div><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160809\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160809\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160809\">How is the Plume HomePass\u00ae service Advanced IoT Protection different from Online Protection?<\/a><\/h4><div id=\"plume-home-pass-160809\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160809\"><p>Advanced IoT Protection (AIP) is a security advancement found in Plume Guard. Prior to its release, Online Protection protected all your connected home devices from going to sites known to host malware, spam, or phishing attacks. AIP provides protection from new, unknown attacks that are currently not part of any known threat intelligence database. It can detect unusual patterns in your IoT device\u2019s activity that indicates the device may be infected. Advanced IoT Protection can be enabled via the Guard tab from within the main menu.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160810\" src=\"\/wp-content\/uploads\/app91.png\" alt=\"\" width=\"251\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160812\" src=\"\/wp-content\/uploads\/app92.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/div><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160814\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160814\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160814\">I see Plume HomePass\u00ae service Advanced IoT Protection blocked an event. Now what do I do?<\/a><\/h4><div id=\"plume-home-pass-160814\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160814\"><p><strong>If there is a suspicious activity blocked event<\/strong>, you probably received a push notification warning you that a smart home device went to a website which is considered unusual compared to its normal behavior. There is no required action on your end other than enjoying the peace of mind that Plume is protecting you and your family!\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160815\" src=\"\/wp-content\/uploads\/app93.png\" alt=\"\" width=\"225\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160817\" src=\"\/wp-content\/uploads\/app94.png\" alt=\"\" width=\"259\" height=\"469\" \/><\/div><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160823\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160823\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160823\">What is Plume HomePass\u00ae service Privacy Mode?<\/a><\/h4><div id=\"plume-home-pass-160823\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160823\"><p>Plume\u2019s Privacy Mode enables you to limit data from being sent to the Plume Cloud. This feature is configurable at the location level. It is Disabled by default, though you can always enable it by accessing the Guard tab of your HomePass app.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160827\" src=\"\/wp-content\/uploads\/app94-1.png\" alt=\"\" width=\"216\" height=\"469\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160829\" src=\"\/wp-content\/uploads\/app95.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/div>\r\n<div>When you Enable Privacy mode: All Guard features (Online Protection, Advanced IoT Protection, Adblocking, and Content Filters) will be disabled. Past blocked events are preserved and will be visible through the app upon disabling Privacy mode, unless you choose the Delete Security Events option.\r\n\u2022 Previously quarantined devices will be un-quarantined.\r\n\u2022 DNS sampling and user agents will not be collected at any time so Advanced Device Typing information may not be accurate.\r\nFor more on Plume\u2019s full Privacy Policy, click <a href=\"https:\/\/www.plume.com\/legal\/privacy\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/div><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160831\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160831\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160831\">What if Plume HomePass\u00ae service Advanced IoT Protection blocks a site that is actually safe?<\/a><\/h4><div id=\"plume-home-pass-160831\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160831\"><p>When an anomaly is detected, the device will automatically be placed into quarantine to protect the integrity of your network and the devices connected to it. Quarantining the device effectively places \u201cInternet Only\u201d permission on the device, allowing basic functionality while preventing access to your other home devices. Advanced IoT Protection (AIP) uses machine learning on device network metadata to establish known behaviors. However, sometimes safe sites can be flagged as a false positive. If a new behavior comes across our large training samples or if device behaviors are updated by the vendor, the device may be incorrectly flagged. Learning happens continually to establish new normal behaviors, however can cause some alerts in the interim. If you trust the website the device is accessing, you can whitelist it for the device and for all devices in the home.\r\n\r\n<strong>When Should I Remove a Device From Quarantine?<\/strong>\u00a0You should only remove a device from quarantine if you trust the website it was trying to access. On a quarantined device, there is a recommendation which will open a web search for the device\u2019s manufacturer website, so you can do more research or find an updated firmware before removing the device from quarantine.\r\n\r\n<strong>Removing a Device from Quarantine<\/strong>\r\n<ul>\r\n \t<li>Open the device list and navigate to the Internet Only devices.<\/li>\r\n \t<li>Find the affected device. The affected device will be labeled: Device is quarantined.<\/li>\r\n \t<li>Tap on the quarantined device for more options.<\/li>\r\n \t<li>You can choose Unquarantine for 1 hour or Unquarantine permanently.<\/li>\r\n<\/ul>\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160851\" src=\"\/wp-content\/uploads\/app96.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160853\" src=\"\/wp-content\/uploads\/app97.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/div><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160855\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160855\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160855\">How can I tell if someone is home with my Plume HomePass\u00ae service?<\/a><\/h4><div id=\"plume-home-pass-160855\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160855\"><p><ol>\r\n \t<li>From the Home screen and tap on the Guard events button.<\/li>\r\n \t<li>The Protected tab will display all blocked events.<\/li>\r\n \t<li>You can sort the list of events shown below by type of event or by choosing a person.<\/li>\r\n \t<li>Simply tap on any event to add the site to the Approved list if you trust that it is actually safe.<\/li>\r\n<\/ol><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160856\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160856\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160856\">What is the Plume HomePass\u00ae service Sense\u2122?<\/a><\/h4><div id=\"plume-home-pass-160856\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160856\"><p>With Sense\u2122 existing smart devices become motion detectors without the use of cameras, in order for you to gain whole-home awareness. The HomePass\u00ae app shows you movement in the vicinity of each connected device or room on your network.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160857\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160857\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160857\">Plume HomePass\u00ae service Sense Live View<\/a><\/h4><div id=\"plume-home-pass-160857\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160857\"><p>Live View allows you to see both the location and intensity of the detected motion in real-time.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160858\" src=\"\/wp-content\/uploads\/app98.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/div>\r\n<div>\r\n\r\nIn the Live View display, the overall intensity and duration of the motion are represented by the background wave. The devices detecting the motion are displayed to provide an approximate location of where the motion is being detected. Along with the motion intensity being detected by each device, this can be used to get an idea of where someone is moving. Be sure to assign rooms to your devices to better pinpoint where motion is happening.\r\n\r\n<strong>Accessing the Live View<\/strong>\r\n<ul>\r\n \t<li>From the home screen, Scroll to the Sense section.<\/li>\r\n \t<li>The Live View will be available on the home screen. If you want to see more details tap on the Sense section.<\/li>\r\n<\/ul>\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160890\" src=\"\/wp-content\/uploads\/app99.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160892\" src=\"\/wp-content\/uploads\/app100.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<\/div><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160908\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160908\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160908\">How to choose your Motion Detection devices, using the Plume HomePass\u00ae service?<\/a><\/h4><div id=\"plume-home-pass-160908\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160908\"><p><strong>How are devices chosen to detect motion?<\/strong>\r\n<ul>\r\nSense uses a behind-the-scenes algorithm to pick from the Sense device list devices that are best suited for motion detection.\r\n<ul>\r\n<strong>Modifying the Sense device list<\/strong>\r\n<ul>\r\nThe pool of available devices (Sense device list) from which the algorithm chooses is based on all WiFi devices currently connected to a Pod, excluding mobile devices. This Sense device list can be modified by you to limit motion detection in certain areas. We recommend leaving all devices in the Sense Devices list selected for optimal performance, but if you would like to manually choose which devices can be used, the following guidelines will help you get the most coverage in your home.\r\n<ul>\r\n \t<li>If you want to limit motion detection in certain areas of your home, deselect devices in those areas.<\/li>\r\n \t<li>Although Sense will keep most mobile devices separate, ensure you choose devices that will remain static.<\/li>\r\n \t<li>Avoid choosing devices that are battery-operated or may frequently go into a low-power state. Always-on devices such as voice assistants and other smart home devices are good candidates.<\/li>\r\n \t<li>Since Pods are already being used to detect motion, avoid choosing devices in the same room or very close to them.<\/li>\r\n \t<li>To better refine the motion sensitivity, use the Live View feature to test the motion detection in each room.<\/li>\r\n<\/ul>\r\n<strong>How do I access and modify the Motion Detection Devices list?<\/strong>\r\n<ul>\r\n \t<li>From the home screen, scroll down to the Sense section and tap on the Live view.<\/li>\r\n \t<li>Scroll down and tap on the pencil icon next to Sense devices.<\/li>\r\n \t<li>Remove the green checkmark next to any device you do not want to be used for motion detection or add a green checkmark next to devices you want to be used.<\/li>\r\n \t<li>Be sure to assign rooms to your devices if you haven\u2019t already done so.<\/li>\r\n<\/ul>\r\n<div>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160909\" src=\"\/wp-content\/uploads\/app101.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160911\" src=\"\/wp-content\/uploads\/app102.png\" alt=\"\" width=\"216\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160913\" src=\"\/wp-content\/uploads\/app103.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n\r\n<\/div>\r\nThe cloud will only use the 3 most appropriate devices connected to each Pod from your choices.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160915\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160915\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160915\">How to adjust Plume HomePass\u00ae service motion sensitivity?<\/a><\/h4><div id=\"plume-home-pass-160915\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160915\"><p><strong>Motion sensitivity may need to be adjusted for the following reasons:<\/strong>\r\n<ul>\r\n \t<li>Improve motion detection sensitivity, particularly if you have only a few Pods and\/or WiFi connected devices<\/li>\r\n \t<li>There are obstructions that are making it difficult for your Pods and devices to detect motion in some areas.<\/li>\r\n \t<li>You are getting too many false motion alerts because of your pets or robotic vacuums.<\/li>\r\n<\/ul>\r\n<strong>What are the sensitivity options?<\/strong>\r\n<ul>\r\n \t<li>Low (less sensitive to motion intensity)<\/li>\r\n \t<li>Medium (default)<\/li>\r\n \t<li>High (more sensitive to motion intensity)<\/li>\r\n<\/ul>\r\nIf you choose\u00a0<strong>High<\/strong>\u00a0sensitivity, you can also choose the\u00a0<strong>Have Pets at home<\/strong>\u00a0option to help filter out their movement in your home. This increases the duration of movement needed to trigger an alert from 2 seconds to 5 seconds. After choosing your sensitivity setting, use the Live View and test the results in all the areas you want to detect motion in.\r\n\r\n<strong>How do I change motion sensitivity?<\/strong>\r\n<ul>\r\n \t<li>Scroll down on the Home page and Tap on the Sense.<\/li>\r\n \t<li>Scroll down to the bottom of the page and open Sense Settings.<\/li>\r\n \t<li>Choose your Motion Sensitivity option and toggle the Pet mode (optional)<\/li>\r\n<\/ul>\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160920\" src=\"\/wp-content\/uploads\/app104.png\" alt=\"\" width=\"166\" height=\"469\" \/>\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160922\" src=\"\/wp-content\/uploads\/app105.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/div><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160924\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160924\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160924\">How do I access my Plume HomePass\u00ae service home\u2019s motion history?<\/a><\/h4><div id=\"plume-home-pass-160924\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160924\"><p><strong>What is kind of motion history is displayed?<\/strong>\u00a0There are two available historical views:\r\n<ul>\r\n \t<li>Motion Today \u2013 Each column represents an hour.<\/li>\r\n \t<li>Motion Last 7 Days \u2013 Each segment represents 1 hour.<\/li>\r\n<\/ul>\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160925\" src=\"\/wp-content\/uploads\/app106.png\" alt=\"\" width=\"469\" height=\"375\" \/><\/div>\r\n<div>\r\n\r\nIn each of the historical views, the colours in the charts represent the various states of the motion detection system.\r\n<ul>\r\n \t<li>Blue\u2013 Motion was detected (System unarmed)<\/li>\r\n \t<li>Red\u2013 Motion was detected when people are away (System armed) and triggered a Sense Alert<\/li>\r\n \t<li>Green\u00a0\u2013 All people are away (System armed) and no motion is present in the 7-day view. Layered in the background of the Today view.<\/li>\r\n \t<li>Grey\u2013 Plume Sense motion detection was turned off in the 7-day view. Layered in the background in the Today view.<\/li>\r\n \t<li>The degree of transparency represents the intensity of the motion at the time.<\/li>\r\n<\/ul>\r\n<strong>How do view motion detection history?<\/strong>\r\n<ul>\r\n \t<li>From the home screen, scroll down until you get to the Sense section.<\/li>\r\n \t<li>Tap on either the Today or Last 7 days buttons to view that historical view.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160931\" src=\"\/wp-content\/uploads\/app107.png\" alt=\"\" width=\"216\" height=\"469\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160933\" src=\"\/wp-content\/uploads\/app108.png\" alt=\"\" width=\"216\" height=\"469\" \/>\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160935\" src=\"\/wp-content\/uploads\/app109.png\" alt=\"\" width=\"216\" height=\"469\" \/><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160938\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160938\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160938\">How do I create rooms with my Plume HomePass\u00ae service?<\/a><\/h4><div id=\"plume-home-pass-160938\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160938\"><p>The HomePass App allows you to group your devices into rooms to improve motion detection accuracy. For example, if your living room has a smart TV, smart speaker, and voice assistant, motion detection on any of these devices can be localized to your living room!\r\n\r\n<strong>Creating rooms<\/strong>\r\n<ul>\r\n \t<li>From the home screen, enable Sense. Once Sense is enabled, a list of eligible devices will begin to populate, and you will be prompted to assign devices to a room.<\/li>\r\n \t<li>Tap on one of the devices in the unassigned device list.<\/li>\r\n \t<li>Enter the name of the room for this device and tap on Save.<\/li>\r\n \t<li>If there is more than one device in that room, tap on the + icon.<\/li>\r\n \t<li>From the device list, add a green checkmark next to all the devices in that room and tap on Add.<\/li>\r\n \t<li>From the unassigned device list, tap on another device and repeat the previous three steps until all devices have been assigned a room.<\/li>\r\n<\/ul>\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160939\" src=\"\/wp-content\/uploads\/app108-1.png\" alt=\"\" width=\"251\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160941\" src=\"\/wp-content\/uploads\/app109-1.png\" alt=\"\" width=\"251\" height=\"469\" \/>\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160943\" src=\"\/wp-content\/uploads\/app110.png\" alt=\"\" width=\"251\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160945\" src=\"\/wp-content\/uploads\/app111.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160954\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160954\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160954\">How do I set up Plume HomePass\u00ae service Sense motion alert notifications?<\/a><\/h4><div id=\"plume-home-pass-160954\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160954\"><p>When Sense Alerts is enabled, push notifications will be sent to your device whenever the system detects motion. You can enable these notifications to send at all times or only while nobody is at home using the Smart Activation feature.\r\n\r\nYou need to assign a Primary device to everyone to ensure Sense can properly determine if everyone has left and also enable the People notifications.\r\n\r\n<strong>Enable Notifications<\/strong>\r\n<ul>\r\n \t<li>Scroll down to the Sense section on the Home Screen and tap on it.<\/li>\r\n \t<li>Scroll down to the option Sense Alerts and tap on the Bell to enable the notifications.<\/li>\r\n<\/ul>\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160978\" src=\"\/wp-content\/uploads\/app113.png\" alt=\"\" width=\"251\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160983\" src=\"\/wp-content\/uploads\/app114.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/div>\r\n<div>\r\n\r\n<strong>For Notifications Settings:<\/strong>\r\n<ul>\r\n \t<li>Tap on the Main Menu at the bottom of the screen and then tap on Sense.<\/li>\r\n \t<li>Under Modes and Alerts, slide the Smart Activation toggle to the right if you do not wish to receive alerts while you are home.<\/li>\r\n \t<li>Under the Alerts section, you can set the minimum Time between alerts to either\u00a0<strong>1<\/strong>Mins,\u00a0<strong>2<\/strong>\u00a0Mins,<strong>\u00a03<\/strong>\u00a0Mins, or\u00a0<strong>5<\/strong>\u00a0This prevents you from getting too many notifications if a motion alert gets triggered immediately after another one.<\/li>\r\n \t<li>Scroll back up to the top of the screen to turn Sense alerts from\u00a0<strong>ON\u00a0<\/strong>to\u00a0<strong>OFF<\/strong>.<\/li>\r\n<\/ul>\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-160993\" src=\"\/wp-content\/uploads\/app115.png\" alt=\"\" width=\"160\" height=\"299\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160995\" src=\"\/wp-content\/uploads\/app116.png\" alt=\"\" width=\"161\" height=\"300\" \/>\r\n\r\n<\/div>\r\nWhen are Sense Alert push notifications triggered? Sense alerts will only be triggered if:\r\n<ul>\r\n \t<li>Sense motion detection is enabled.<\/li>\r\n \t<li>Sense Alerts are enabled.<\/li>\r\n \t<li>If the Smart Activation of alerts has been enabled, everyone has left your home. (all assigned primary devices have been disconnected for 15 minutes or more)<\/li>\r\n \t<li>The motion being detected occurs for at least 2 seconds (5 seconds if pet mode is enabled), within an approximate 10\u2032-13\u2032 radius from a motion detection device or SuperPod.<\/li>\r\n \t<li>The minimum time interval since the last alert has been met.<\/li>\r\n<\/ul><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-160997\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-160997\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-160997\">Why am I not receiving Plume HomePass\u00ae Sense notifications when there is motion in my home?<\/a><\/h4><div id=\"plume-home-pass-160997\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-160997\"><p>These are the most common reasons for not receiving Sense Alerts:\r\n<ul>\r\n \t<li>Push notifications may have been disabled on your device.\r\n<ul>\r\n \t<li><a href=\"https:\/\/support.apple.com\/en-gb\/guide\/iphone\/iph7c3d96bab\/ios\">iOS \u2013 Enable push notifications<\/a><\/li>\r\n \t<li><a href=\"https:\/\/support.google.com\/android\/answer\/9079661?hl=en\">Android \u2013 Enable Push notifications<\/a><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>The motion being detected is not enough to trigger a Sense alert. Alerts are triggered only if the motion event lasts at least 2 seconds (5 seconds with pet mode enabled) and within approximately 10-13 feet of a pod or Sense enabled device.<\/li>\r\n \t<li>The sensitivity is set too low for the amount of motion present.<\/li>\r\n \t<li>Sense Alerts have been turned off.<\/li>\r\n \t<li>Unless Smart Activation is disabled, notifications will not be sent if you and your other family members are home.<\/li>\r\n<\/ul>\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-160998\" src=\"\/wp-content\/uploads\/app117.png\" alt=\"\" width=\"251\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-161000\" src=\"\/wp-content\/uploads\/app118.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/div>\r\nWhy am I still receiving Plume HomePass\u00ae Sense motion notifications while I\u2019m home?\r\nOther than Smart Activation for Sense alerts not being enabled, the most common reason you may still be getting Sense alerts while you are home is that Primary devices have not been assigned to people or People profiles have not been created. Your Home \/ Away status is based on when all assigned primary devices have disconnected from the network. If you have not assigned any primary devices to people, your current status will always be away, and notifications will always go out if there is motion.\r\n<ul>\r\n \t<li>When Smart Activation has been enabled for Sense alerts, all Primary devices assigned to people must have disconnected from the network for at least 15 minutes. This also means that if someone leaves their primary device at home, alerts will not go out.<\/li>\r\n \t<li>Depending on your notification interval settings, not enough time has elapsed since your last alert.<\/li>\r\n<\/ul><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-161002\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-161002\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-161002\">Why am I still receiving Plume HomePass\u00ae Sense motion notifications while I\u2019m home?<\/a><\/h4><div id=\"plume-home-pass-161002\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-161002\"><p>Other than Smart Activation for Sense alerts not being enabled, the most common reason you may still be getting Sense alerts while you are home is that Primary devices have not been assigned to people or People profiles have not been created. Your Home \/ Away status is based on when all assigned primary devices have disconnected from the network. If you have not assigned any primary devices to people, your current status will always be away and notifications will always go out if there is motion.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-161003\" src=\"\/wp-content\/uploads\/app119.png\" alt=\"\" width=\"251\" height=\"469\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-161005\" src=\"\/wp-content\/uploads\/app120.png\" alt=\"\" width=\"251\" height=\"469\" \/><\/div>\r\nIt is also possible that if all Primary devices chosen have disconnected from the network when they go to sleep (laptops, tablets, portable game consoles) or are powered off, your status will be set to away.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-plume-home-pass-164766\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#plume-home-pass-164766\" aria-expanded=\"true\" aria-controls=\"internet-fixed-telephony-164766\">How can I change the WiFi network code?<\/a><\/h4><div id=\"plume-home-pass-164766\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-plume-home-pass-164766\"><p>If you have the Plume Homepass\u00ae service, follow these 3 simple steps:\r\n1. Go to the Settings option and then the Adapt option.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-164771\" src=\"\/wp-content\/uploads\/Plume-Change-WiFi-Code1.png\" alt=\"\" width=\"160\" height=\"343\" \/><\/div>\r\n2. Select the type of network whose access code you wish to change (eg guests, internet only)\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-164769\" src=\"\/wp-content\/uploads\/Plume-Change-WiFi-Code2.png\" alt=\"\" width=\"157\" height=\"335\" \/><\/div>\r\n3. Select Edit and change the access code.\r\n<div><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-164767\" src=\"\/wp-content\/uploads\/Plume-Change-WiFi-Code3.png\" alt=\"\" width=\"165\" height=\"352\" \/><\/div>\r\nIf you don\u2019t have the Plume Homepass\u00ae service, call the Customer Call Centre on 130 to instantly change your WiFi access code.<\/p><\/div><\/div><\/div><\/div><div class=\"tab-pane\" id=\"mobile\"><div id=\"accordion-mobile\" class=\"accordion container\"><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160095\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160095\" aria-expanded=\"true\" aria-controls=\"mobile-160095\">How can I connect to the Internet using my mobile?<\/a><\/h4><div id=\"mobile-160095\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160095\"><p>In instances where the APN does not appear automatically, you will have to select it as follows:\r\n\r\n<strong>Internet settings for iPhone devices:<\/strong>\r\n<ul>\r\n \t<li>On the home screen, select Settings<\/li>\r\n \t<li>Select Cellular<\/li>\r\n \t<li>Select Cellular Data Network<\/li>\r\n \t<li>Select APN<\/li>\r\n \t<li>Type cablenet<\/li>\r\n \t<li>Select Menu to save settings<\/li>\r\n<\/ul>\r\n&nbsp;\r\n\r\n<strong>Internet settings for Android devices:<\/strong>\r\n<ul>\r\n \t<li>Select Apps<\/li>\r\n \t<li>Select Settings<\/li>\r\n \t<li>Select Wireless &amp; Networks or Connections<\/li>\r\n \t<li>Select More Networks or More Settings<\/li>\r\n \t<li>Select Mobile Networks<\/li>\r\n \t<li>Select Access Point Names<\/li>\r\n \t<li>Select the Menu button<\/li>\r\n \t<li>Select New APN<\/li>\r\n \t<li>Select Name<\/li>\r\n \t<li>Type cablenet and press OK<\/li>\r\n<\/ul>\r\n&nbsp;\r\n\r\n<strong>Internet settings for Win 8 Phones devices:<\/strong>\r\n<ul>\r\n \t<li>On the home screen, slide your finger to the left<\/li>\r\n \t<li>Select Settings<\/li>\r\n \t<li>Select Mobile Network<\/li>\r\n \t<li>Select Add Internet APN<\/li>\r\n \t<li>Type cablenet<\/li>\r\n<\/ul>\r\n\u2022 Select save to create the internet APN<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160138\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160138\" aria-expanded=\"true\" aria-controls=\"mobile-160138\">How can I create a hotspot?<\/a><\/h4><div id=\"mobile-160138\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160138\"><p><p>Mobile hotspot can be activated on Android by heading to <strong>Settings &gt; Network &amp; internet &gt; Hotspot &amp; tethering, and toggle on Use Wi-Fi hotspot.<\/strong><\/p>\r\n\r\n<p>For iPhone devices, go to <strong>Settings &gt; Cellular &gt; Personal Hotspot or Settings &gt; Personal Hotspot. Then tap\u00a0the slider next to Allow Others to Join.<\/strong><\/p><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160154\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160154\" aria-expanded=\"true\" aria-controls=\"mobile-160154\">What should I do if there is a network coverage issue in my area?<\/a><\/h4><div id=\"mobile-160154\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160154\"><p>Please contact our Customer Service Centre on 130 so that we can check the coverage in your area.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160158\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160158\" aria-expanded=\"true\" aria-controls=\"mobile-160158\">Why can\u2019t I make any calls?<\/a><\/h4><div id=\"mobile-160158\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160158\"><p>When you can\u2019t make any calls, the most likely reason is that outgoing calls on your mobile have been blocked, either through your device settings or due to an outstanding balance. For more information, please call the Customer Service Centre on 130.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160160\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160160\" aria-expanded=\"true\" aria-controls=\"mobile-160160\">Why is my mobile\u2019s signal strength not always steady?<\/a><\/h4><div id=\"mobile-160160\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160160\"><p>Your mobile\u2019s signal strength is directly affected by the distance between you and the tower transmitting the signal. As the distance between you and the tower increases, the signal strength will weaken until you connect to another signal-transmitting tower which is closer to your location.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160164\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160164\" aria-expanded=\"true\" aria-controls=\"mobile-160164\">I can\u2019t send SMS messages. What should I do?<\/a><\/h4><div id=\"mobile-160164\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160164\"><p>If you can\u2019t send SMS messages from your mobile, check SMS settings on your device and ensure that the number of the message centre is +35794066666.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160165\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160165\" aria-expanded=\"true\" aria-controls=\"mobile-160165\">In how many sizes is the SIM card available?<\/a><\/h4><div id=\"mobile-160165\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160165\"><p>The SIM card is available in three sizes: SIM, Micro SIM \u03ba\u03b1\u03b9 Nano SIM.\r\n\r\nCablenet also offers you the option of an <a href=\"https:\/\/cablenet.com.cy\/mobile\/e-sim\/\" target=\"_blank\" rel=\"noopener\">eSIM<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160166\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160166\" aria-expanded=\"true\" aria-controls=\"mobile-160166\">Could I have a second SIM card with the same number?<\/a><\/h4><div id=\"mobile-160166\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160166\"><p>Currently, the \"Twin SIM\" service is not available on Cablenet's mobile network.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160167\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160167\" aria-expanded=\"true\" aria-controls=\"mobile-160167\">What should I do if the phone keeps asking for a PIN or PUK?<\/a><\/h4><div id=\"mobile-160167\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160167\"><p>PIN &amp; PUK information is available on the reverse side of the SIM card. If you have lost this information, please call the Customer Call Centre on 130 so that we can give you the PUK and you may subsequently set your new PIN. The information can only be given to the owner of the SIM card.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160168\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160168\" aria-expanded=\"true\" aria-controls=\"mobile-160168\">What is the ICCID number and where can I find it?<\/a><\/h4><div id=\"mobile-160168\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160168\"><p>Each SIM card has a unique international identification number. This is the ICCID number and it is printed on each SIM card.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160169\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160169\" aria-expanded=\"true\" aria-controls=\"mobile-160169\">Where can I find my device\u2019s IMEI?<\/a><\/h4><div id=\"mobile-160169\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160169\"><p>The IMEI number is printed under your device\u2019s battery and on the device\u2019s packaging. It will also appear on your screen when you dial *#06#. We suggest you write down your device\u2019s IMEI number because you will need it if you lose your mobile.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160170\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160170\" aria-expanded=\"true\" aria-controls=\"mobile-160170\">How will I be charged if I use my mobile overseas?<\/a><\/h4><div id=\"mobile-160170\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160170\"><p>All Cablenet Mobile subscribers can enjoy low roaming charges for voice calls, SMS, and data usage, provided they connect to one of the networks with which our company partners.\r\n\r\nFor any calls made or received, you will be charged according to the billing zone of the country you are in and the network you are connected to.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160173\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160173\" aria-expanded=\"true\" aria-controls=\"mobile-160173\">How can I contact the Customer Service Centre when I\u2019m overseas?<\/a><\/h4><div id=\"mobile-160173\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160173\"><p>If you are overseas, you may contact the Customer Service Centre on +357 22255130.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160174\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160174\" aria-expanded=\"true\" aria-controls=\"mobile-160174\">Are there any credit limits on my mobile plan that I should be aware of?<\/a><\/h4><div id=\"mobile-160174\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160174\"><p>Yes, all Cablenet mobile plans are subject to a default Credit Limit. Your Credit Limit is set at \u20ac50 and is consumed whenever you may use your mobile line for any \u201cout-of-bundle\u201d services. Out-of-bundle consumption includes additional minutes or SMS beyond your inclusive credits, calls to international destinations, roaming usage not covered by the RLAH rules (see Roam Like at Home), and usage of local premium services and calls to special numbers. For more information call 130.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160175\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160175\" aria-expanded=\"true\" aria-controls=\"mobile-160175\">Can I increase my default credit limit on my mobile plan?<\/a><\/h4><div id=\"mobile-160175\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160175\"><p>Yes, if the default spending limit is depleted and you would like to boost your default spend limit by \u20ac20 for an additional 30 days, you can do so by sending an SMS to 8844 with the code CL20.\r\n\r\nIf you would like to increase it by more than \u20ac20, please call 130.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160471\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160471\" aria-expanded=\"true\" aria-controls=\"mobile-160471\">Why can\u2019t I call or SMS anyone?<\/a><\/h4><div id=\"mobile-160471\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160471\"><p><ul>\r\n \t<li>\u00a0 \u00a0 \u00a0 Try optimizing your device by turning it OFF and then back ON or by setting Airplane mode ON and then OFF.<\/li>\r\n \t<li>\u00a0 \u00a0 \u00a0 Try to use another roaming partner by manually selecting it on the device. You can find our roaming partners at:\r\n<ul>\r\n \t<li>For monthly plans, <a href=\"https:\/\/cablenet.com.cy\/en\/mobile\/postpaid-charge-rates\/\">click here<\/a> and select \u201cRoaming Operators\u201d under the Roaming section<\/li>\r\n \t<li>For prepaid plans, <a href=\"https:\/\/cablenet.com.cy\/en\/prepaid-mobile\/prepaid-charge-rates\/\">click here<\/a> and select \u201cRoaming Operators\u201d under the Roaming section<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>\u00a0 \u00a0 \u00a0 Change the setting in \u201cSIM Toolkit\u201d from Automatic to Manual.<\/li>\r\n \t<li>\u00a0 \u00a0 \u00a0 Check if you are using the country prefix code (i.e. Cyprus +357xxxxxxxx).<\/li>\r\n<\/ul><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160472\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160472\" aria-expanded=\"true\" aria-controls=\"mobile-160472\">I have the Internet plug&#038;surf service. Can I use it while in an EU country?<\/a><\/h4><div id=\"mobile-160472\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160472\"><p>Currently, Internet plug&amp;surf is only available for surfing within Cyprus and cannot be used while roaming.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160473\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160473\" aria-expanded=\"true\" aria-controls=\"mobile-160473\">What do I need to be aware of when traveling near country boarders?<\/a><\/h4><div id=\"mobile-160473\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160473\"><p>To avoid any unwanted charges when traveling near country borders it is recommended that you use manual rather than automatic mobile network selection on your mobile device and always check the name of the network provider on your phone before using it. Also, you can turn data roaming off in your mobile device\u2019s settings for you to avoid any accidental data roaming charges.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160474\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160474\" aria-expanded=\"true\" aria-controls=\"mobile-160474\">What does the Missed Call Notification service do?<\/a><\/h4><div id=\"mobile-160474\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160474\"><p>After its activation, you'll be notified of every call you missed, even when your phone is switched off or out of range.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160475\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160475\" aria-expanded=\"true\" aria-controls=\"mobile-160475\">What does the Missed Call Notification service&#8217;s text message include?<\/a><\/h4><div id=\"mobile-160475\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160475\"><p>The text message includes information such as the phone number that called you, the number of missed calls and the date and time of the missed calls.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160579\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160579\" aria-expanded=\"true\" aria-controls=\"mobile-160579\">Is there a limit on the number of Missed Call Notifications I can receive within one day?<\/a><\/h4><div id=\"mobile-160579\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160579\"><p>There is no limit.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160580\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160580\" aria-expanded=\"true\" aria-controls=\"mobile-160580\">Why does the notification message say &#8216;Unknown&#8217;?<\/a><\/h4><div id=\"mobile-160580\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160580\"><p>'Unknown' appears when Caller ID has been blocked by the caller.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160582\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160582\" aria-expanded=\"true\" aria-controls=\"mobile-160582\">How can I deactivate the Missed Call Notification service?<\/a><\/h4><div id=\"mobile-160582\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160582\"><p>To deactivate the service, you must text MCN OFF to 8844. You wil then receive a text message via SMS confirming that the Missed Call Notification service has been deactivated.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160583\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160583\" aria-expanded=\"true\" aria-controls=\"mobile-160583\">Will the service work when I&#8217;m overseas?<\/a><\/h4><div id=\"mobile-160583\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160583\"><p>Yes. You'll receive notification of missed calls even when you're roaming.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160584\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160584\" aria-expanded=\"true\" aria-controls=\"mobile-160584\">Can I send a text message to 8844 while I&#8217;m overseas?<\/a><\/h4><div id=\"mobile-160584\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160584\"><p>Yes. You can send a text message via SMS to 8844 while you're roaming. The service's activation and deactivation procedures remain the same.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160585\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160585\" aria-expanded=\"true\" aria-controls=\"mobile-160585\">I have activated the Missed Call Notification service and see the number +35722250159 in the Call Forwarding settings. Why?<\/a><\/h4><div id=\"mobile-160585\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160585\"><p>When the service is activated, the system automatically sets call forwarding to +35722250159. This is a basic setting for its correct operation.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160586\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160586\" aria-expanded=\"true\" aria-controls=\"mobile-160586\">What will happen if I delete or replace the number +35722250159 from call forwarding on my mobile phone?<\/a><\/h4><div id=\"mobile-160586\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160586\"><p>If you delete or replace the number +35722250159 from the device's call forwarding, the Missed Call Notification service will not function. You can add the number +35722250159 by typing it in or reactivating the service.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-160587\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-160587\" aria-expanded=\"true\" aria-controls=\"mobile-160587\">If the SMS Center of my mobile device is wrong will I be able to receive SMS from CablenetMCN sender?<\/a><\/h4><div id=\"mobile-160587\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-160587\"><p>Yes, you'll be able to receive these specific messages however you won't be able to send texts via SMS. The correct number for the SMS Centre is +35794066666.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-164777\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-164777\" aria-expanded=\"true\" aria-controls=\"mobile-164777\">How can I set the APN internet settings on my mobile?<\/a><\/h4><div id=\"mobile-164777\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-164777\"><p><strong>For iPhone devices:<\/strong>\r\n<ol>\r\n \t<li>On the home screen, select Settings<\/li>\r\n \t<li>Select Cellular<\/li>\r\n \t<li>Select Data Network<\/li>\r\n \t<li>Select APN<\/li>\r\n \t<li>Type cablenet<\/li>\r\n \t<li>Select Menu to save settings<\/li>\r\n<\/ol>\r\n<strong>For Android devices:<\/strong>\r\n<ol>\r\n \t<li>Select Apps<\/li>\r\n \t<li>Select Settings<\/li>\r\n \t<li>Select Wireless &amp; Networks or Connections<\/li>\r\n \t<li>Select More Networks or More Settings<\/li>\r\n \t<li>Select Mobile Networks<\/li>\r\n \t<li>Select Access Point Names<\/li>\r\n \t<li>Select the Menu<\/li>\r\n \t<li>Select New APN<\/li>\r\n \t<li>Select Name<\/li>\r\n \t<li>Type cablenet and select OK<\/li>\r\n<\/ol><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-164780\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-164780\" aria-expanded=\"true\" aria-controls=\"mobile-164780\">How can I transfer my prepaid mobile number from another provider to Cablenet?<\/a><\/h4><div id=\"mobile-164780\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-164780\"><p>You can visit any one of our stores or <a href=\"\/en\/prepaid-mobile\/join-cablenet-prepaid\/\">apply online<\/a>. Activation will be completed two working days after the date of the transfer from another provider to Cablenet.\r\n\r\n&nbsp;<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-164782\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-164782\" aria-expanded=\"true\" aria-controls=\"mobile-164782\">How can I transfer my number from another provider to Cablenet?<\/a><\/h4><div id=\"mobile-164782\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-164782\"><p>You can visit any one of our stores and present your ID card\/passport and a recent bill from your current provider. Activation will be completed two working days from the date of number transfer from the previous provider to Cablenet. You can see the available plans<a href=\"https:\/\/cablenet.com.cy\/en\/mobile\/\" target=\"_blank\" rel=\"noopener\">, here<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-164787\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-164787\" aria-expanded=\"true\" aria-controls=\"mobile-164787\">Can I transfer my current mobile number to the Cablenet Prepaid service?<\/a><\/h4><div id=\"mobile-164787\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-164787\"><p>Yes, you can transfer your number at any Cablenet Store or online by <a href=\"\/en\/prepaid-mobile\/join-cablenet-prepaid\/\">clicking here<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-169483\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-169483\" aria-expanded=\"true\" aria-controls=\"mobile-169483\">How can I transfer my existing mobile number to Cablenet?<\/a><\/h4><div id=\"mobile-169483\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-169483\"><p>You can transfer your line to Cablenet easily and without any charge. The application process can be done either at any Cablenet store or <a href=\"\/en\/order\/\" target=\"_blank\" rel=\"noopener\">online<\/a>. We will take care of the rest.\r\n\r\nWe\u2019ll call you to complete the process and inform you about all the next steps. You just need to replace your SIM card when you receive the relevant SMS.\r\n\r\nRequired documents:\r\n<ol>\r\n \t<li>ID \/ Passport number<\/li>\r\n \t<li>Previous bill from the current provider<\/li>\r\n<\/ol>\r\nIf you are a prepaid subscriber and wish to transfer your line to the Cablenet Prepaid service, you can either <a href=\"\/en\/prepaid-mobile\/join-cablenet-prepaid\/\">complete the application here<\/a> or visit any Cablenet store.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-169712\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-169712\" aria-expanded=\"true\" aria-controls=\"mobile-169712\">How can I check my mobile plan available balance?<\/a><\/h4><div id=\"mobile-169712\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-169712\"><p>Just dial *101# and use the interactive menu. When you check your available balance (using *101#), the balance displayed is the available balance in your bundle.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-170177\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-170177\" aria-expanded=\"true\" aria-controls=\"mobile-170177\">Which bands does the Cablenet mobile network support?<\/a><\/h4><div id=\"mobile-170177\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-170177\"><p>The Cablenet mobile telephony network supports B7 \u2013 2600MHz and B20 - 800MHz bands.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-173057\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-173057\" aria-expanded=\"true\" aria-controls=\"mobile-173057\">I want to cancel my subscription, but my contract hasn\u2019t expired. What do I need to pay?<\/a><\/h4><div id=\"mobile-173057\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-173057\"><p>You can find the termination fees <a href=\"https:\/\/cablenet.com.cy\/en\/termination-fees\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-186320\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-186320\" aria-expanded=\"true\" aria-controls=\"mobile-186320\">What is a 5G network and how is it different from a 4G network? What are the benefits?<\/a><\/h4><div id=\"mobile-186320\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-186320\"><p>5G is the next generation of mobile network technology, designed to deliver a faster, more responsive experience on your smartphone. Compared to 4G, 5G offers much faster download and upload speeds, lower latency (so things like video calls, streaming, and gaming respond instantly), and greater network capacity so more people and devices can connect at the same time without slowing down, even in crowded areas.\r\n\r\nAnd when it comes to work, 5G makes it easier to stay productive on the go, whether you are sending large files, downloading documents, joining video meetings, or using cloud-based apps.\r\n\r\nThat means smoother streaming, quicker app loading, more reliable connections, and better performance overall. It\u2019s mobile internet, upgraded!<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-186322\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-186322\" aria-expanded=\"true\" aria-controls=\"mobile-186322\">Do I need a new phone to use 5G?<\/a><\/h4><div id=\"mobile-186322\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-186322\"><p>Not necessarily. If your current phone supports 5G, you are good to go! You can check this in your device\u2019s Network Settings or by looking up your phone model online. If your phone is not 5G compatible, you will need to upgrade to a newer model that supports 5G and is certified for use on Cablenet\u2019s 5G network to enjoy the benefits.\r\n\r\nFor the certified devices,<a href=\"https:\/\/cablenet.com.cy\/5g-activation\/\" target=\"_blank\" rel=\"noopener\"> click here.<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-186324\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-186324\" aria-expanded=\"true\" aria-controls=\"mobile-186324\">How can I access Cablenet\u2019s 5G network?<\/a><\/h4><div id=\"mobile-186324\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-186324\"><p>It\u2019s easy! Just subscribe to Cablenet's <a href=\"https:\/\/cablenet.com.cy\/en\/mobile\/\" target=\"_blank\" rel=\"noopener\">5G Unlimited plan<\/a>. To enjoy the full 5G experience, make sure your device supports 5G, is certified for Cablenet\u2019s 5G network and that you are in an area with 5G coverage.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-186326\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-186326\" aria-expanded=\"true\" aria-controls=\"mobile-186326\">Is my device compatible with Cablenet\u2019s 5G network?<\/a><\/h4><div id=\"mobile-186326\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-186326\"><p>To enjoy 5G on your phone, it needs to be both 5G compatible and certified for use on Cablenet\u2019s 5G network. You can <a href=\"https:\/\/cablenet.com.cy\/en\/5g-activation\/\">click here<\/a> to view the list of certified brands.\r\n\r\nPlease note:\r\n<ul>\r\n \t<li>Older models from any brand may not perform reliably on our 5G network and we cannot guarantee full compatibility.<\/li>\r\n \t<li>Only devices manufactured for the European market are supported. Devices made for other regions may not function properly or at all on our 5G network.<\/li>\r\n<\/ul><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-186328\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-186328\" aria-expanded=\"true\" aria-controls=\"mobile-186328\">Is 5G available in my area?<\/a><\/h4><div id=\"mobile-186328\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-186328\"><p>Cablenet\u2019s 5G network is available in all major cities and selected suburban areas across Cyprus, with coverage continuing to expand.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-186333\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-186333\" aria-expanded=\"true\" aria-controls=\"mobile-186333\">What affects 5G network speed?<\/a><\/h4><div id=\"mobile-186333\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-186333\"><p>5G is designed to be super-fast, but like any wireless technology, speed can vary depending on a few things. Your location, how close you are to a 5G antenna, how many people are using the network at the same time, and your device\u2019s capabilities, all play a part.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-186335\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-186335\" aria-expanded=\"true\" aria-controls=\"mobile-186335\">Do I need to configure my phone settings to access 5G?<\/a><\/h4><div id=\"mobile-186335\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-186335\"><p>Usually not. In most cases, your phone will connect to the 5G network automatically. If it not, you may need to enable 5G manually in your device\u2019s Network Settings. For step-by-step instructions based on your phone model, <a href=\"https:\/\/cablenet.com.cy\/en\/5g-activation\/\">click here<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-186337\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-186337\" aria-expanded=\"true\" aria-controls=\"mobile-186337\">I have a 4G SIM\/eSIM card. Do I need to replace it to have access to 5G?<\/a><\/h4><div id=\"mobile-186337\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-186337\"><p>There is no need to replace your SIM or eSIM. If your current SIM supports 4G, it will also work with 5G, as long as our device is 5G compatible, certified for use on Cablenet\u2019s 5G network and you are in a 5G coverage area.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-186339\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-186339\" aria-expanded=\"true\" aria-controls=\"mobile-186339\">Will my device automatically switch between 5G and 4G, if 5G isn&#8217;t available?<\/a><\/h4><div id=\"mobile-186339\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-186339\"><p>Yes! Most modern smartphones are designed to switch automatically between 5G and 4G if needed. If 5G isn\u2019t available in your area or the signal is weak, your device will connect to the best available network to keep you online without any action needed on your part.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-186342\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-186342\" aria-expanded=\"true\" aria-controls=\"mobile-186342\">Can I use the 5G network abroad?<\/a><\/h4><div id=\"mobile-186342\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-186342\"><p>Yes, you can use 5G outside of Cyprus. This however depends on the availability of 5G in the countries you visit and the roaming agreements that Cablenet has with local providers.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-186347\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-186347\" aria-expanded=\"true\" aria-controls=\"mobile-186347\">Are there any additional charges to use 5G?<\/a><\/h4><div id=\"mobile-186347\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-186347\"><p>No. Access to 5G is included in the 5G Unlimited mobile plans. There are no additional fees. Just subscribe!<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-186351\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-186351\" aria-expanded=\"true\" aria-controls=\"mobile-186351\">Is 5G harmful to human health?<\/a><\/h4><div id=\"mobile-186351\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-186351\"><p>No, 5G is not harmful to human health. In Europe, extensive reviews by scientific and regulatory bodies have concluded that 5G is not harmful to human health when operating within the safety guidelines.\r\n\r\nThe European Union (EU) follows recommendations from the International Commission on Non-Ionizing Radiation Protection (ICNIRP)\u2014an independent body recognized worldwide for setting exposure limits to electromagnetic fields (EMF).\r\n\r\nThe ICNIRP guidelines are legally enforced in all EU countries including Cyprus. These limits are designed to protect all people, including children and vulnerable groups, with large safety margins.\r\n\r\n5G networks in Europe and in particular Cyprus comply with the strict exposure limits that are far below levels known to cause harm.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-186353\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-186353\" aria-expanded=\"true\" aria-controls=\"mobile-186353\">Are there safety standards regulating 5G exposure?<\/a><\/h4><div id=\"mobile-186353\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-186353\"><p>Yes. 5G exposure is regulated by strict international safety standards designed to protect human health. The exposure limits set in these standards are based on decades of scientific research and are enforced by national and regional authorities.\r\n\r\nThe International Commission on Non-Ionizing Radiation Protection (ICNIRP), which is an independent scientific body, sets global guidelines for exposure to electromagnetic fields (EMF), including those used in 5G.\r\n\r\nThe World Health Organization (WHO) supports ICNIRP\u2019s guidelines and conducts its own reviews of EMF research. WHO states that no health effects have been causally linked to wireless technologies like 5G when exposure is within limits.\r\n\r\nEU countries, including Cyprus, follow ICNIRP guidelines as part of our national and EU laws. In Cyprus, national bodies such as the Department of Electronic Communications (DEC) monitor and enforce compliance with these safety standards.<\/p><\/div><\/div><\/div><div id=\"accordion-esim\" class=\"accordion container\"><h3 class=\"sub-category\">eSim<\/h3><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160176\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160176\" aria-expanded=\"true\" aria-controls=\"mobile-160176\">What is the difference between an eSIM and a SIM?<\/a><\/h4><div id=\"esim-160176\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160176\"><p>The main difference between a SIM card and an eSIM is the physical presence. A SIM is a physical card that needs to be inserted into a device, while an eSIM is embedded into the device\u2019s hardware. This allows the user to use mobile services without the need of a physical card.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160177\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160177\" aria-expanded=\"true\" aria-controls=\"mobile-160177\">How does eSIM work?<\/a><\/h4><div id=\"esim-160177\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160177\"><p>The eSIM does exactly what a physical SIM would do. The only difference is that instead of inserting it in your device, you scan a QR code which contains all the data required for your device to establish a connection with Cablenet\u2019s network.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160178\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160178\" aria-expanded=\"true\" aria-controls=\"mobile-160178\">Is my eSIM QR code unique?<\/a><\/h4><div id=\"esim-160178\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160178\"><p>Yes, eSIM QR codes are unique. Each eSIM has its own distinct QR code that contains specific information related to the connected subscription. Once the QR code is scanned and as long as the eSIM is activated on your device, the QR code becomes inactive and cannot be used again. This unique QR code ensures that only your device can access and activate the eSIM associated with your subscription.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160179\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160179\" aria-expanded=\"true\" aria-controls=\"mobile-160179\">How can I change to an eSIM?<\/a><\/h4><div id=\"esim-160179\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160179\"><p>You can visit one of Cablenet shops to swap your physical SIM with an eSIM or <a href=\"https:\/\/cablenet.com.cy\/en\/service-upgrade\/\" target=\"_blank\" rel=\"noopener\">make your request online<\/a>.\r\n\r\nThe charge for the change will be according to the<a href=\"\/en\/pricelist\/\">\u00a0Company\u2019s Pricelist<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160180\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160180\" aria-expanded=\"true\" aria-controls=\"mobile-160180\">How do I set up my eSIM?<\/a><\/h4><div id=\"esim-160180\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160180\"><p><ol>\r\n \t<li>Get an eSIM Voucher from a <a href=\"https:\/\/cablenet.com.cy\/en\/store-locations\/\" target=\"_blank\" rel=\"noopener\">Cablenet store<\/a>.<\/li>\r\n \t<li>Go to the device settings and find the eSIM or cellular settings section.<\/li>\r\n \t<li>Choose the option to add or enable an eSIM profile.<\/li>\r\n \t<li>Scan the provided QR code.<\/li>\r\n \t<li>Follow the on-screen instructions to complete the eSIM activation process.<\/li>\r\n<\/ol><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160181\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160181\" aria-expanded=\"true\" aria-controls=\"mobile-160181\">How many eSIM profiles can I have on my eSIM?<\/a><\/h4><div id=\"esim-160181\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160181\"><p>You can have only one profile per eSIM.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160182\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160182\" aria-expanded=\"true\" aria-controls=\"mobile-160182\">How many eSIM profiles can I have on my device?<\/a><\/h4><div id=\"esim-160182\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160182\"><p>The number of eSIMs a device can support depends on its capabilities, but many modern devices can store multiple eSIM profiles.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160184\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160184\" aria-expanded=\"true\" aria-controls=\"mobile-160184\">What is the charge for eSIM?<\/a><\/h4><div id=\"esim-160184\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160184\"><p>There is no specific up-front cost for eSIMs, apart from the Mobile Service Registration Fee which is charged for all new mobile subscriptions.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160185\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160185\" aria-expanded=\"true\" aria-controls=\"mobile-160185\">How safe is eSIM?<\/a><\/h4><div id=\"esim-160185\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160185\"><p>eSIM technology is secure and uses encryption and authentication protocols like a physical SIM card.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160186\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160186\" aria-expanded=\"true\" aria-controls=\"mobile-160186\">Where can I find my PIN and PUK numbers?<\/a><\/h4><div id=\"esim-160186\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160186\"><p>The PIN and PUK codes can be found on the eSIM Voucher.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160187\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160187\" aria-expanded=\"true\" aria-controls=\"mobile-160187\">Which mobile services work with eSIM?<\/a><\/h4><div id=\"esim-160187\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160187\"><p>All mobile services can be used with an eSIM, exactly as they would with a physical SIM.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160188\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160188\" aria-expanded=\"true\" aria-controls=\"mobile-160188\">If I change to an eSIM will i still be able to use my old SIM card?<\/a><\/h4><div id=\"esim-160188\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160188\"><p>With the activation of the eSIM, your physical SIM will be deactivated.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160189\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160189\" aria-expanded=\"true\" aria-controls=\"mobile-160189\">How many eSIMs can I have with the same number?<\/a><\/h4><div id=\"esim-160189\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160189\"><p>Only one number can be active per eSIM.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160190\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160190\" aria-expanded=\"true\" aria-controls=\"mobile-160190\">Can I have both a physical SIM and an eSIM on my device?<\/a><\/h4><div id=\"esim-160190\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160190\"><p>That depends on your device. If your device supports it, you can use a physical SIM and an eSIM simultaneously.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160191\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160191\" aria-expanded=\"true\" aria-controls=\"mobile-160191\">What happens if I lose my phone?<\/a><\/h4><div id=\"esim-160191\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160191\"><p>If your phone is lost or stolen, you should immediately contact our Call Center (130) to deactivate the eSIM and prevent its unauthorized use. We can replace your eSIM at any Cablenet shop.\r\n\r\nThe charge for the replacement will be according to the <a href=\"\/en\/pricelist\/\">Company\u2019s Pricelist.<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160192\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160192\" aria-expanded=\"true\" aria-controls=\"mobile-160192\">How do I uninstall my eSIM from a device?<\/a><\/h4><div id=\"esim-160192\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160192\"><p><ol>\r\n \t<li>Go to the device settings and look for the eSIM or cellular settings section.<\/li>\r\n \t<li>Find the option to manage or remove eSIM profiles.<\/li>\r\n \t<li>Select the eSIM profile you would like to remove and follow the instructions.<\/li>\r\n<\/ol><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160193\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160193\" aria-expanded=\"true\" aria-controls=\"mobile-160193\">Is there a limit on how many times I can transfer my eSIM to another device?<\/a><\/h4><div id=\"esim-160193\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160193\"><p>You can transfer your eSIM to another compatible device up to six times. After that, you will need to obtain a new eSIM voucher.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160194\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160194\" aria-expanded=\"true\" aria-controls=\"mobile-160194\">If I perform a factory reset of my device, will my eSIM profile be affected?<\/a><\/h4><div id=\"esim-160194\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160194\"><p>Unless the eSIM is deleted from the device, it will not be affected.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160195\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160195\" aria-expanded=\"true\" aria-controls=\"mobile-160195\">Can I still use my eSIM if I travel abroad?<\/a><\/h4><div id=\"esim-160195\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160195\"><p>Yes, eSIM can be used abroad in the same way as a physical SIM.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160196\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160196\" aria-expanded=\"true\" aria-controls=\"mobile-160196\">Can I switch back from an eSIM to a physical SIM?<\/a><\/h4><div id=\"esim-160196\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160196\"><p>Yes, you can switch back to a physical SIM by visiting a <a href=\"https:\/\/cablenet.com.cy\/store-locations\/\" target=\"_blank\" rel=\"noopener\">Cablenet store<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-160197\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-160197\" aria-expanded=\"true\" aria-controls=\"mobile-160197\">Can I transfer my eSIM to a new device?<\/a><\/h4><div id=\"esim-160197\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-160197\"><p>Yes, you can install the eSIM to a new device after deleting it from your existing device. You can then reinstall the eSIM by scanning the QR code on your eSIM Voucher on your new device.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-164791\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-164791\" aria-expanded=\"true\" aria-controls=\"mobile-164791\">Can I have an eSIM with the Cablenet Prepaid service?<\/a><\/h4><div id=\"esim-164791\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-164791\"><p>Yes, you can have an eSIM with the Cablenet Prepaid service. This is only available at Cablenet stores and charged according to the Company\u2019s <a href=\"\/en\/pricelist\/\">Pricelist\u00a0<\/a>valid at that time. Find out more about eSIMs <a href=\"\/en\/e-sim\/\">here.<\/a><\/p><\/div><\/div><\/div><div id=\"accordion-esim-basic\" class=\"accordion container\"><h3 class=\"sub-category\">eSim Basic<\/h3><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163228\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163228\" aria-expanded=\"true\" aria-controls=\"mobile-163228\">What\u2019s the difference between a SIM card and an eSIM?<\/a><\/h4><div id=\"esim-basic-163228\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163228\"><p>The main difference between a SIM card and an eSIM is physical presence. The SIM is a physical card that must be inserted in a device, whereas the eSIM is embedded in the device. This allows the user to use mobile services without the need for a physical card.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163229\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163229\" aria-expanded=\"true\" aria-controls=\"mobile-163229\">How does an eSIM work?<\/a><\/h4><div id=\"esim-basic-163229\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163229\"><p>An eSIM does exactly what a physical SIM card does. The only difference is that, instead of inserting it into your device, you scan a QR code which provides all the data that your device needs in order to establish a connection with Cablenet\u2019s network.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163230\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163230\" aria-expanded=\"true\" aria-controls=\"mobile-163230\">Is my eSIM QR code unique?<\/a><\/h4><div id=\"esim-basic-163230\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163230\"><p>Yes, eSIM QR codes are unique. Every eSIM has its own unique code that contains specific information regarding the connected subscription. As soon as the QR code is scanned and for however long the eSIM stays activated on your device, the QR code is deactivated and can not be reused. This unique QR code ensures that only your device has access to and can activate the eSIM connected to your service.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163231\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163231\" aria-expanded=\"true\" aria-controls=\"mobile-163231\">How can I change to an eSIM?<\/a><\/h4><div id=\"esim-basic-163231\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163231\"><p>You can visit any Cablenet store and swap your physical SIM card to an eSIM. The charge for the change will be according to the <a href=\"\/en\/pricelist\/\">Cablenet Pricelist<\/a> valid at that time.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163232\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163232\" aria-expanded=\"true\" aria-controls=\"mobile-163232\">How do I activate my eSIM?<\/a><\/h4><div id=\"esim-basic-163232\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163232\"><p><ol>\r\n \t<li>Get an eSIM Voucher from a Cablenet store.<\/li>\r\n \t<li>In your device\u2019s settings, locate the eSIM or mobile settings.<\/li>\r\n \t<li>Select the option to add or activate an eSIM profile.<\/li>\r\n \t<li>Scan the Voucher\u2019s QR code.<\/li>\r\n \t<li>Follow the on-screen instructions to complete the eSIM activation process.<\/li>\r\n<\/ol><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163233\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163233\" aria-expanded=\"true\" aria-controls=\"mobile-163233\">How many eSIM profiles can I have on my eSIM?<\/a><\/h4><div id=\"esim-basic-163233\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163233\"><p>You can have only one profile per eSIM.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163234\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163234\" aria-expanded=\"true\" aria-controls=\"mobile-163234\">Is my device eSIM compatible?<\/a><\/h4><div id=\"esim-basic-163234\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163234\"><p>You can check if your device is included in the devices supported by our eSIM service in the above list of certified devices.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163238\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163238\" aria-expanded=\"true\" aria-controls=\"mobile-163238\">How much does an eSIM cost?<\/a><\/h4><div id=\"esim-basic-163238\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163238\"><p>There is no upfront cost for eSIMs, aside from the Mobile Telephony Service activation fee that applies to all new Mobile Telephony subscriptions.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163239\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163239\" aria-expanded=\"true\" aria-controls=\"mobile-163239\">How safe is an eSIM?<\/a><\/h4><div id=\"esim-basic-163239\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163239\"><p>eSIM technology is safe and uses encryption and authentication protocols, just like a physical SIM card does.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163240\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163240\" aria-expanded=\"true\" aria-controls=\"mobile-163240\">Where can I find the PIN and PUK numbers?<\/a><\/h4><div id=\"esim-basic-163240\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163240\"><p>The PIN and PUK codes are printed on the eSIM Voucher.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163241\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163241\" aria-expanded=\"true\" aria-controls=\"mobile-163241\">Which mobile telephony services work with an eSIM?<\/a><\/h4><div id=\"esim-basic-163241\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163241\"><p>You can use all mobile telephony services with an eSIM, exactly as you would with any physical SIM card.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163242\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163242\" aria-expanded=\"true\" aria-controls=\"mobile-163242\">If I switch to an eSIM, will I still be able to use my existing SIM card?<\/a><\/h4><div id=\"esim-basic-163242\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163242\"><p>Your physical SIM card will be deactivated upon activation of the eSIM.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163243\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163243\" aria-expanded=\"true\" aria-controls=\"mobile-163243\">How many eSIMs can I have with the same number?<\/a><\/h4><div id=\"esim-basic-163243\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163243\"><p>Only one number per eSIM can be active.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163244\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163244\" aria-expanded=\"true\" aria-controls=\"mobile-163244\">Can I have both a physical SIM card and an eSIM on my device at the same time?<\/a><\/h4><div id=\"esim-basic-163244\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163244\"><p>That depends on your device. If your device supports it, then you can use both a physical SIM card and an eSIM at the same time.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163245\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163245\" aria-expanded=\"true\" aria-controls=\"mobile-163245\">What happens if I lose my mobile?<\/a><\/h4><div id=\"esim-basic-163245\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163245\"><p>If your mobile is stolen or lost, you must contact the Customer Call Centre on 130 (+357 22255130 from abroad) immediately, so that we can deactivate your eSIM and prevent the possibility of its unauthorised use. We can replace your eSIM at any Cablenet store. Replacement will be charged according to the <a href=\"\/en\/pricelist\/\">Cablenet Pricelist<\/a> valid at that time.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163246\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163246\" aria-expanded=\"true\" aria-controls=\"mobile-163246\">How can I uninstall my eSIM from a specific device?<\/a><\/h4><div id=\"esim-basic-163246\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163246\"><p><ol>\r\n \t<li>In your device\u2019s settings, locate the eSIM or mobile settings.<\/li>\r\n \t<li>Locate the option to manage or uninstall an eSIM profile.<\/li>\r\n \t<li>Select the eSIM profile you wish to uninstall and follow the on-screen instructions<\/li>\r\n<\/ol><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163247\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163247\" aria-expanded=\"true\" aria-controls=\"mobile-163247\">Is there a limit to how many times I can transfer my eSIM to another device?<\/a><\/h4><div id=\"esim-basic-163247\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163247\"><p>You can transfer your eSIM to another compatible device up to 6 times. After that, you will have to get a new eSIM Voucher.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163248\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163248\" aria-expanded=\"true\" aria-controls=\"mobile-163248\">If I restore my device to factory settings, will it affect my eSIM profile?<\/a><\/h4><div id=\"esim-basic-163248\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163248\"><p>The eSIM will not be affected unless it is completely deleted from the device.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163249\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163249\" aria-expanded=\"true\" aria-controls=\"mobile-163249\">Can I still use my eSIM when I\u2019m travelling overseas?<\/a><\/h4><div id=\"esim-basic-163249\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163249\"><p>Yes, the eSIM can be used overseas, just like a physical SIM card would.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163250\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163250\" aria-expanded=\"true\" aria-controls=\"mobile-163250\">Can I switch back from an eSIM to a physical SIM card?<\/a><\/h4><div id=\"esim-basic-163250\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163250\"><p>Yes, you can visit any Cablenet store and revert to a physical SIM card.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163251\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163251\" aria-expanded=\"true\" aria-controls=\"mobile-163251\">Can I transfer my eSIM to a new device?<\/a><\/h4><div id=\"esim-basic-163251\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163251\"><p>Yes, you can install the eSIM to a new device after you first delete it from your current device. You can then reinstall the eSIM on your new device by scanning the QR code on your eSIM Voucher.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-esim-basic-163252\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#esim-basic-163252\" aria-expanded=\"true\" aria-controls=\"mobile-163252\">Your network doesn\u2019t currently offer eSIM support for my device. Are you planning to include more eSIM-compatible devices in the future?<\/a><\/h4><div id=\"esim-basic-163252\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-esim-basic-163252\"><p>Yes, new devices that are supported by our eSIM service will be added at regular intervals. You can see the updated list of certified devices in the above section.<\/p><\/div><\/div><\/div><div id=\"accordion-missed-call-notification\" class=\"accordion container\"><h3 class=\"sub-category\">Missed Call Notification<\/h3><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-missed-call-notification-160159\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#missed-call-notification-160159\" aria-expanded=\"true\" aria-controls=\"mobile-160159\">How can I activate Missed Call Notification?<\/a><\/h4><div id=\"missed-call-notification-160159\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-missed-call-notification-160159\"><p>To activate the Missed Call Notification service, send SMS the keyword MCN ON to 8844. The service will be activated automatically, and you will receive confirmation via SMS. For more information, <a href=\"\/en\/missed-call-notification\/\">click here<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-missed-call-notification-160474\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#missed-call-notification-160474\" aria-expanded=\"true\" aria-controls=\"mobile-160474\">What does the Missed Call Notification service do?<\/a><\/h4><div id=\"missed-call-notification-160474\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-missed-call-notification-160474\"><p>After its activation, you'll be notified of every call you missed, even when your phone is switched off or out of range.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-missed-call-notification-160475\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#missed-call-notification-160475\" aria-expanded=\"true\" aria-controls=\"mobile-160475\">What does the Missed Call Notification service&#8217;s text message include?<\/a><\/h4><div id=\"missed-call-notification-160475\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-missed-call-notification-160475\"><p>The text message includes information such as the phone number that called you, the number of missed calls and the date and time of the missed calls.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-missed-call-notification-160579\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#missed-call-notification-160579\" aria-expanded=\"true\" aria-controls=\"mobile-160579\">Is there a limit on the number of Missed Call Notifications I can receive within one day?<\/a><\/h4><div id=\"missed-call-notification-160579\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-missed-call-notification-160579\"><p>There is no limit.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-missed-call-notification-160580\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#missed-call-notification-160580\" aria-expanded=\"true\" aria-controls=\"mobile-160580\">Why does the notification message say &#8216;Unknown&#8217;?<\/a><\/h4><div id=\"missed-call-notification-160580\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-missed-call-notification-160580\"><p>'Unknown' appears when Caller ID has been blocked by the caller.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-missed-call-notification-160582\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#missed-call-notification-160582\" aria-expanded=\"true\" aria-controls=\"mobile-160582\">How can I deactivate the Missed Call Notification service?<\/a><\/h4><div id=\"missed-call-notification-160582\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-missed-call-notification-160582\"><p>To deactivate the service, you must text MCN OFF to 8844. You wil then receive a text message via SMS confirming that the Missed Call Notification service has been deactivated.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-missed-call-notification-160583\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#missed-call-notification-160583\" aria-expanded=\"true\" aria-controls=\"mobile-160583\">Will the service work when I&#8217;m overseas?<\/a><\/h4><div id=\"missed-call-notification-160583\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-missed-call-notification-160583\"><p>Yes. You'll receive notification of missed calls even when you're roaming.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-missed-call-notification-160584\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#missed-call-notification-160584\" aria-expanded=\"true\" aria-controls=\"mobile-160584\">Can I send a text message to 8844 while I&#8217;m overseas?<\/a><\/h4><div id=\"missed-call-notification-160584\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-missed-call-notification-160584\"><p>Yes. You can send a text message via SMS to 8844 while you're roaming. The service's activation and deactivation procedures remain the same.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-missed-call-notification-160585\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#missed-call-notification-160585\" aria-expanded=\"true\" aria-controls=\"mobile-160585\">I have activated the Missed Call Notification service and see the number +35722250159 in the Call Forwarding settings. Why?<\/a><\/h4><div id=\"missed-call-notification-160585\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-missed-call-notification-160585\"><p>When the service is activated, the system automatically sets call forwarding to +35722250159. This is a basic setting for its correct operation.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-missed-call-notification-160586\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#missed-call-notification-160586\" aria-expanded=\"true\" aria-controls=\"mobile-160586\">What will happen if I delete or replace the number +35722250159 from call forwarding on my mobile phone?<\/a><\/h4><div id=\"missed-call-notification-160586\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-missed-call-notification-160586\"><p>If you delete or replace the number +35722250159 from the device's call forwarding, the Missed Call Notification service will not function. You can add the number +35722250159 by typing it in or reactivating the service.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-missed-call-notification-160587\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#missed-call-notification-160587\" aria-expanded=\"true\" aria-controls=\"mobile-160587\">If the SMS Center of my mobile device is wrong will I be able to receive SMS from CablenetMCN sender?<\/a><\/h4><div id=\"missed-call-notification-160587\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-missed-call-notification-160587\"><p>Yes, you'll be able to receive these specific messages however you won't be able to send texts via SMS. The correct number for the SMS Centre is +35794066666.<\/p><\/div><\/div><\/div><div id=\"accordion-mobile-features\" class=\"accordion container\"><h3 class=\"sub-category\">Mobile Features<\/h3><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-features-160102\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-features-160102\" aria-expanded=\"true\" aria-controls=\"mobile-160102\">How can I activate Calling Line Identification Restriction (CLIR)?<\/a><\/h4><div id=\"mobile-features-160102\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-features-160102\"><p>You can selectively activate Calling Line Identification Restriction (CLIR) for a call by dialing #31# before the number you wish to call. If you wish to permanently withhold your number via your device, please refer to the manufacturer\u2019s user manual or Mobile Supplementary Services.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-features-160149\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-features-160149\" aria-expanded=\"true\" aria-controls=\"mobile-160149\">How can I divert calls and how will I be charged?<\/a><\/h4><div id=\"mobile-features-160149\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-features-160149\"><p>The Call Forwarding Service enables you to divert received calls to any phone number of your choice within Cyprus. When you activate Call Forwarding to another number, you will be charged as if you are the one making the call from your number to the one to which your call has been diverted. Mobile telephony networks do not provide the ability to forward SMS or MMS messages. To activate the Call Forwarding Service, please refer to the manufacturer\u2019s user manual or Mobile Supplementary Services.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-features-160150\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-features-160150\" aria-expanded=\"true\" aria-controls=\"mobile-160150\">How can I activate\/deactivate blocking of 900 (premium rate) numbers?<\/a><\/h4><div id=\"mobile-features-160150\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-features-160150\"><p>Cablenet\u2019s mobile network allows calls to 900 numbers by default. In order to block calls or unblock calls to 900 numbers from your mobile service, please call the Customer Service Center \u03bfn 130.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-mobile-features-160159\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobile-features-160159\" aria-expanded=\"true\" aria-controls=\"mobile-160159\">How can I activate Missed Call Notification?<\/a><\/h4><div id=\"mobile-features-160159\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-mobile-features-160159\"><p>To activate the Missed Call Notification service, send SMS the keyword MCN ON to 8844. The service will be activated automatically, and you will receive confirmation via SMS. For more information, <a href=\"\/en\/missed-call-notification\/\">click here<\/a>.<\/p><\/div><\/div><\/div><div id=\"accordion-portability\" class=\"accordion container\"><h3 class=\"sub-category\">Portability<\/h3><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-portability-160100\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#portability-160100\" aria-expanded=\"true\" aria-controls=\"mobile-160100\">I am another telecom company\u2019s customer. Could I get Cablenet Mobile and keep the same number?<\/a><\/h4><div id=\"portability-160100\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-portability-160100\"><p>Of course. You can keep your existing number by following the number portability procedure.\r\n\r\nFor more information about number portability and the required documentation, please call the Customer Service Centre at 130 or submit your application through our website.\r\n\r\nThere is no charge for the transfer process.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-portability-160101\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#portability-160101\" aria-expanded=\"true\" aria-controls=\"mobile-160101\">How will I be notified that the portability procedure has been completed?<\/a><\/h4><div id=\"portability-160101\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-portability-160101\"><p>You will be notified via SMS on your mobile the day before the date set for the transfer. The new Cablenet SIM card will have to be placed in your mobile on the day and time set for the transfer in order to activate the service.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-portability-164787\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#portability-164787\" aria-expanded=\"true\" aria-controls=\"mobile-164787\">Can I transfer my current mobile number to the Cablenet Prepaid service?<\/a><\/h4><div id=\"portability-164787\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-portability-164787\"><p>Yes, you can transfer your number at any Cablenet Store or online by <a href=\"\/en\/prepaid-mobile\/join-cablenet-prepaid\/\">clicking here<\/a>.<\/p><\/div><\/div><\/div><div id=\"accordion-post-paid\" class=\"accordion container\"><h3 class=\"sub-category\">Post Paid<\/h3><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-post-paid-164782\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#post-paid-164782\" aria-expanded=\"true\" aria-controls=\"mobile-164782\">How can I transfer my number from another provider to Cablenet?<\/a><\/h4><div id=\"post-paid-164782\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-post-paid-164782\"><p>You can visit any one of our stores and present your ID card\/passport and a recent bill from your current provider. Activation will be completed two working days from the date of number transfer from the previous provider to Cablenet. You can see the available plans<a href=\"https:\/\/cablenet.com.cy\/en\/mobile\/\" target=\"_blank\" rel=\"noopener\">, here<\/a>.<\/p><\/div><\/div><\/div><div id=\"accordion-prepaid\" class=\"accordion container\"><h3 class=\"sub-category\">Prepaid<\/h3><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-160221\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-160221\" aria-expanded=\"true\" aria-controls=\"mobile-160221\">Where can I buy a Cablenet Prepaid SIM pack?<\/a><\/h4><div id=\"prepaid-160221\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-160221\"><p>You can buy a Cablenet Prepaid SIM pack at any Cablenet Store, at selected Cablenet resellers, kiosks, and mini-markets.\r\n\r\nThe connection pack includes \u20ac1 credit.\r\nIn order to activate your number, you need to complete the <a href=\"https:\/\/cablenet.com.cy\/en\/prepaid-registration\/\" target=\"_blank\" rel=\"noopener\">Number Identification process<\/a>. Following activation, you can <a href=\"\/en\/prepaid-mobile\/top-up-options\/\">top-up your account online, through our website,<\/a> or at any Cablenet Store or kiosk, all over Cyprus.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-160222\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-160222\" aria-expanded=\"true\" aria-controls=\"mobile-160222\">How can I top-up my Cablenet Prepaid mobile account?<\/a><\/h4><div id=\"prepaid-160222\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-160222\"><p>You can top-up your Cablenet Prepaid account whenever you want, wherever you are, <a href=\"\/en\/prepaid-mobile\/top-up-options\/\">through our website <\/a>or through <a href=\"https:\/\/cablenet.com.cy\/en\/cablenet-me-mobile-app\/\" target=\"_blank\" rel=\"noopener\">the Cablenet.me app<\/a>.\r\n\r\nAlternatively you can top-up at any Cablenet Store or Kiosk, all over Cyprus.\r\n\r\n&nbsp;<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-160223\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-160223\" aria-expanded=\"true\" aria-controls=\"mobile-160223\">How often can I top-up my account?<\/a><\/h4><div id=\"prepaid-160223\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-160223\"><p>You can top-up your account as often as you wish.\r\n\r\nIdeally you should top-up your account each time you run out of credit or your credit expires.\r\n\r\nNote that each top-up card is unique so, if you top-up your account using multiple top-ups, each top-up will expire according to its own expiry time.\r\n\r\nYou can easily top-up online<a href=\"https:\/\/cablenet.com.cy\/en\/prepaid-mobile\/top-up-options\/\" target=\"_blank\" rel=\"noopener\"> through our website<\/a> or through <a href=\"https:\/\/cablenet.com.cy\/en\/cablenet-me-mobile-app\/\" target=\"_blank\" rel=\"noopener\">the Cablenet.me app.<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-160224\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-160224\" aria-expanded=\"true\" aria-controls=\"mobile-160224\">Will my Cablenet Prepaid balance be transferred if I do not use it within the validity period?<\/a><\/h4><div id=\"prepaid-160224\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-160224\"><p>No, the remaining unused balance will not be transferred and will not be added to another top-up balance.\r\n\r\nYou can <a href=\"\/en\/prepaid-mobile\/top-up-options\/\">top-up online<\/a> whenever you want, wherever you are, through our website or through <a href=\"https:\/\/cablenet.com.cy\/en\/cablenet-me-mobile-app\/\" target=\"_blank\" rel=\"noopener\">the Cablenet.me app<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-160225\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-160225\" aria-expanded=\"true\" aria-controls=\"mobile-160225\">How can I check my Cablenet Prepaid available balance?<\/a><\/h4><div id=\"prepaid-160225\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-160225\"><p><strong>Download the Cablenet.me mobile app<\/strong> and keep track of your usage whenever you wish! <a href=\"https:\/\/cablenet.com.cy\/en\/cablenet-me-mobile-app\/\">Click here to find out more about the app.<\/a>\r\nThough the app you will also be able to:\r\n<ul>\r\n \t<li>Check your top-up balance or Always On pass balance<\/li>\r\n \t<li>To-up your account or another Cablenet Prepaid subscriber\u2019s account<\/li>\r\n \t<li>Transfer credit to another Cablenet Prepaid subscriber<\/li>\r\n \t<li>Activate an <a href=\"https:\/\/cablenet.com.cy\/en\/prepaid-mobile\/cablenet-prepaid\/\">Always On pass<\/a><\/li>\r\n \t<li>Review your purchase history<\/li>\r\n<\/ul>\r\nAn alternative way of checking your balance is to\u00a0dial <strong>*101#<\/strong> and use the interactive menu.\r\nWhen you check your available balance (using *101#), the balance displayed is the sum of all remaining valid top-up credits and Always On pass credits.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-160226\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-160226\" aria-expanded=\"true\" aria-controls=\"mobile-160226\">How can I transfer money to another Cablenet Prepaid user?<\/a><\/h4><div id=\"prepaid-160226\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-160226\"><p>You can easily transfer balance to another Cablenet Prepaid user, through the <a href=\"https:\/\/cablenet.com.cy\/en\/cablenet-me-mobile-app\/\">Cablenet.me app<\/a>.\r\n\r\nAlternatively, type: <strong>*121*the Cablenet Prepaid number you wish to transfer balance to*desired amount# and press Call<\/strong> (e.g. *121*94xxxxxx*5#).\r\n\r\nBoth Cablenet Prepaid numbers will receive a text message confirming the successful transfer.\r\n\r\n<strong>Important:<\/strong> both numbers must be identified in order to send\/receive balance.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-160227\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-160227\" aria-expanded=\"true\" aria-controls=\"mobile-160227\">What are the Always On prepaid passes?<\/a><\/h4><div id=\"prepaid-160227\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-160227\"><p>The Always On prepaid mobile passes are the new, revolutionary prepaid bundles that offer inclusive minutes of talk time and SMS, and UNLIMITED data!\r\n\r\nFor more information and all the available Always On pass options, <a href=\"\/en\/prepaid-mobile\/cablenet-prepaid\/\">click here<\/a>.\r\n\r\nTo activate an Always On pass, you need to top-up your account first. For the available top-up options, <a href=\"\/en\/prepaid-mobile\/top-up-options\/\">click here.<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-160228\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-160228\" aria-expanded=\"true\" aria-controls=\"mobile-160228\">How can I activate an Always On pass and what are the costs?<\/a><\/h4><div id=\"prepaid-160228\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-160228\"><p>Once you have topped up your account, you can activate any Always On prepaid pass by dialing *141# and then selecting the Always On pass you want to activate.\r\n\r\nYou can top-up your Cablenet Prepaid number <a href=\"\/en\/prepaid-mobile\/top-up-options\/\">through our website <\/a>or our <a href=\"https:\/\/cablenet.com.cy\/en\/cablenet-me-mobile-app\/\" target=\"_blank\" rel=\"noopener\">Cablenet.me app<\/a>.\r\n\r\nFor more information regarding the Always on passes and the available options,<a href=\"\/en\/prepaid-mobile\/cablenet-prepaid\/\"> click here.<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-160229\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-160229\" aria-expanded=\"true\" aria-controls=\"mobile-160229\">Can I transfer any mobile number to Cablenet Prepaid service?<\/a><\/h4><div id=\"prepaid-160229\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-160229\"><p>Yes, you can transfer your number at any Cablenet Store, or online <a href=\"\/en\/prepaid-mobile\/join-cablenet-prepaid\/\">by clicking here<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-160230\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-160230\" aria-expanded=\"true\" aria-controls=\"mobile-160230\">Can I use my Cablenet Prepaid number when traveling abroad?<\/a><\/h4><div id=\"prepaid-160230\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-160230\"><p>Yes, you can use your Cablenet Prepaid service when abroad.\r\n\r\nFor more information on the roaming rates, <a href=\"\/en\/prepaid-mobile\/prepaid-charge-rates\/#roaming-details\">click here<\/a>.\r\n\r\nTo top-up your account while overseas,<a href=\"https:\/\/cablenet.com.cy\/en\/prepaid-mobile\/top-up-options\/\"> use our online top-up option <\/a>or the <a href=\"https:\/\/cablenet.com.cy\/en\/cablenet-me-mobile-app\/\" target=\"_blank\" rel=\"noopener\">Cablenet.me app<\/a>.\r\n\r\nPlease remember that the Always On passes are not active when the subscriber is overseas. Charges incurred during roaming will be deducted from your account balance.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-164780\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-164780\" aria-expanded=\"true\" aria-controls=\"mobile-164780\">How can I transfer my prepaid mobile number from another provider to Cablenet?<\/a><\/h4><div id=\"prepaid-164780\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-164780\"><p>You can visit any one of our stores or <a href=\"\/en\/prepaid-mobile\/join-cablenet-prepaid\/\">apply online<\/a>. Activation will be completed two working days after the date of the transfer from another provider to Cablenet.\r\n\r\n&nbsp;<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-164785\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-164785\" aria-expanded=\"true\" aria-controls=\"mobile-164785\">How can I transfer balance to another Cablenet Prepaid user?<\/a><\/h4><div id=\"prepaid-164785\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-164785\"><p>You can easily transfer balance to another Cablenet Prepaid user, through the <a href=\"https:\/\/cablenet.com.cy\/en\/cablenet-me-mobile-app\/\">Cablenet.me app<\/a>.\r\n\r\nAlternatively, type: <strong>*121*the Cablenet Prepaid number you wish to transfer balance to*desired amount# and press Call<\/strong> (e.g. *121*94xxxxxx*5#).\r\n\r\nBoth Cablenet Prepaid numbers will receive a text message confirming the successful transfer.\r\n\r\n<strong>Important:<\/strong> both numbers must be identified in order to send\/receive balance.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-164787\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-164787\" aria-expanded=\"true\" aria-controls=\"mobile-164787\">Can I transfer my current mobile number to the Cablenet Prepaid service?<\/a><\/h4><div id=\"prepaid-164787\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-164787\"><p>Yes, you can transfer your number at any Cablenet Store or online by <a href=\"\/en\/prepaid-mobile\/join-cablenet-prepaid\/\">clicking here<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-164789\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-164789\" aria-expanded=\"true\" aria-controls=\"mobile-164789\">Can I use my Cablenet Prepaid line overseas?<\/a><\/h4><div id=\"prepaid-164789\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-164789\"><p>Yes, you can use your prepaid line overseas. For further information regarding roaming charges, <a href=\"\/en\/prepaid-charge-rates\/\">click here<\/a>.\r\n\r\nYou can easily top-up your account while overseas <a href=\"\/en\/prepaid-mobile\/top-up-options\/\">through our website<\/a>. or using the <a href=\"https:\/\/cablenet.com.cy\/en\/cablenet-me-mobile-app\/\" target=\"_blank\" rel=\"noopener\">Cablenet.me mobile app.<\/a>\r\n\r\nPlease remember that Always On passes are not active when the subscriber is overseas. Charges incurred during roaming will be deducted from your account balance.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-164791\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-164791\" aria-expanded=\"true\" aria-controls=\"mobile-164791\">Can I have an eSIM with the Cablenet Prepaid service?<\/a><\/h4><div id=\"prepaid-164791\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-164791\"><p>Yes, you can have an eSIM with the Cablenet Prepaid service. This is only available at Cablenet stores and charged according to the Company\u2019s <a href=\"\/en\/pricelist\/\">Pricelist\u00a0<\/a>valid at that time. Find out more about eSIMs <a href=\"\/en\/e-sim\/\">here.<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-171137\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-171137\" aria-expanded=\"true\" aria-controls=\"mobile-171137\">What is the Asia On prepaid pass?<\/a><\/h4><div id=\"prepaid-171137\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-171137\"><p>With the Asia On prepaid pass, you can communicate with countries in Asia at lower charges.\r\n<table width=\"472\">\r\n<tbody>\r\n<tr>\r\n<td width=\"139\"><strong>Calls to<\/strong><\/td>\r\n<td width=\"112\">\r\n<p style=\"text-align: center;\"><strong>Available minutes<\/strong><\/p>\r\n<\/td>\r\n<td width=\"221\">\r\n<p style=\"text-align: center;\"><strong>Call Rate per minute\r\n(incl. VAT)<\/strong><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"139\"><strong>Bangladesh<\/strong><\/td>\r\n<td width=\"112\">\r\n<p style=\"text-align: center;\">180<\/p>\r\n<\/td>\r\n<td width=\"221\">\r\n<p style=\"text-align: center;\">\u20ac0.0278<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"139\"><strong>India<\/strong><\/td>\r\n<td width=\"112\">\r\n<p style=\"text-align: center;\">120<\/p>\r\n<\/td>\r\n<td width=\"221\">\r\n<p style=\"text-align: center;\">\u20ac0.0417<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"139\"><strong>Nepal<\/strong><\/td>\r\n<td width=\"112\">\r\n<p style=\"text-align: center;\">25<\/p>\r\n<\/td>\r\n<td width=\"221\">\r\n<p style=\"text-align: center;\">\u20ac0.2000<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"139\"><strong>Pakistan<\/strong><\/td>\r\n<td width=\"112\">\r\n<p style=\"text-align: center;\">90<\/p>\r\n<\/td>\r\n<td width=\"221\">\r\n<p style=\"text-align: center;\">\u20ac0.0556<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"139\"><strong>Philippines<\/strong><\/td>\r\n<td width=\"112\">\r\n<p style=\"text-align: center;\">30<\/p>\r\n<\/td>\r\n<td width=\"221\">\r\n<p style=\"text-align: center;\">\u20ac0.1667<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"139\"><strong>Sri Lanka<\/strong><\/td>\r\n<td width=\"112\">\r\n<p style=\"text-align: center;\">25<\/p>\r\n<\/td>\r\n<td width=\"221\">\r\n<p style=\"text-align: center;\">\u20ac0.2000<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"139\"><strong>Vietnam<\/strong><\/td>\r\n<td width=\"112\">\r\n<p style=\"text-align: center;\">50<\/p>\r\n<\/td>\r\n<td width=\"221\">\r\n<p style=\"text-align: center;\">\u20ac0.1000<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"139\"><strong>China<\/strong><\/td>\r\n<td width=\"112\">\r\n<p style=\"text-align: center;\">150<\/p>\r\n<\/td>\r\n<td width=\"221\">\r\n<p style=\"text-align: center;\">\u20ac0.0333<\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\nThe charges apply to calls from Cyprus to mobile or landline numbers of the above-mentioned countries.\r\n\r\nThe Asia On prepaid pass does not include SMS.\r\n\r\nYou can use the available minutes for calls to a single destination or to a combination of destinations, depending on the call rates applicable to each country. For example, you can use the total minutes for calls to one destination or call different destinations.\r\n<table width=\"813\">\r\n<tbody>\r\n<tr>\r\n<td width=\"234\"><strong>Examples<\/strong><\/td>\r\n<td width=\"219\"><\/td>\r\n<td width=\"189\"><\/td>\r\n<td width=\"171\"><strong>\u00a0<\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"234\">Calls to 1 destination<\/td>\r\n<td width=\"219\">\r\n<p style=\"text-align: center;\">India 120 mins<\/p>\r\n<\/td>\r\n<td style=\"text-align: center;\" width=\"189\">-<\/td>\r\n<td width=\"171\">\r\n<p style=\"text-align: center;\">-<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"234\">Calls to 2 different destinations<\/td>\r\n<td width=\"219\">\r\n<p style=\"text-align: center;\">Bangladesh 90 mins<\/p>\r\n<\/td>\r\n<td width=\"189\">\r\n<p style=\"text-align: center;\">India 60 mins<\/p>\r\n<\/td>\r\n<td width=\"171\">\r\n<p style=\"text-align: center;\">-<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"234\">Calls to 3 different destinations<\/td>\r\n<td width=\"219\">\r\n<p style=\"text-align: center;\">India 40 mins<\/p>\r\n<\/td>\r\n<td width=\"189\">\r\n<p style=\"text-align: center;\">Philippines\u00a010 mins<\/p>\r\n<\/td>\r\n<td width=\"171\">\r\n<p style=\"text-align: center;\">China 50 mins<\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\nIf the included minutes are all used, then the standard catalog charges will apply, and the resulting charges will be deducted from your top-up balance.\r\n\r\nPlease remember Always On and Asia On passes are not active while roaming.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-184149\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-184149\" aria-expanded=\"true\" aria-controls=\"mobile-184149\">Why can\u2019t I use roaming on my Cablenet prepaid number?<\/a><\/h4><div id=\"prepaid-184149\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-184149\"><p>If you are new to the service, make sure that you have completed the <a href=\"https:\/\/cablenet.com.cy\/en\/prepaid-registration\/\" target=\"_blank\" rel=\"noopener\">Prepaid Number Identification<\/a> process.\r\n\r\nIf you are an existing Cablenet Prepaid subscriber and your data is not working, check your APN settings.\r\n<ul>\r\n \t<li><strong>Android:<\/strong>\u00a0Settings -&gt; Mobile networks -&gt; Access Point Names -&gt; (Name: cablenet, APN: cablenet) You can also watch a step-by-step tutorial of the above steps\u00a0<a href=\"https:\/\/youtu.be\/Im3UNoe3CzI\">here<\/a><\/li>\r\n \t<li><strong>iOS:<\/strong>\u00a0Settings -&gt; Mobile data -&gt; Mobile Data Options -&gt; Mobile Data Network -&gt; APN: cablenet You can also watch a step-by-step tutorial of the above steps\u00a0<a href=\"https:\/\/youtu.be\/7trc-kVuL2k\">here<\/a><\/li>\r\n<\/ul>\r\nReminding you that Always On and Asia On Passes are not active while abroad.\r\n\r\nIf the problem persists, contact us at +357 22255130.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-184157\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-184157\" aria-expanded=\"true\" aria-controls=\"mobile-184157\">Will I be charged for the first local call?<\/a><\/h4><div id=\"prepaid-184157\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-184157\"><p>Yes, applicable standard prepaid charges apply for the first local call.\r\n\r\nDon't forget that in order to activate your prepaid service and start using your number, you need to complete the <a href=\"https:\/\/cablenet.com.cy\/en\/prepaid-registration\/\" target=\"_blank\" rel=\"noopener\">Prepaid Number Identification<\/a> process.\u00a0 The Prepaid Number Identification is free of charge.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-184161\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-184161\" aria-expanded=\"true\" aria-controls=\"mobile-184161\">Can I use data roaming right after activation?<\/a><\/h4><div id=\"prepaid-184161\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-184161\"><p>Yes, once your number is identified and activated, all roaming services, including data, SMS, and calls, will be available.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-189060\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-189060\" aria-expanded=\"true\" aria-controls=\"mobile-189060\">What is the Always On Daily prepaid pass?<\/a><\/h4><div id=\"prepaid-189060\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-189060\"><p>The Always On Daily pass is a booster pass you can activate when you urgently need additional data.\r\n\r\nIt costs \u20ac0,99 and its inclusive data last for 24 hours.\r\n\r\n<strong>It can only be activated through the Cablenet.me app.\u00a0<\/strong>\r\n\r\nPlease note that like all Always On passes, the Always On Daily cannot be activated or used while you are abroad.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-200025\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-200025\" aria-expanded=\"true\" aria-controls=\"mobile-200025\">I cannot link my line to the Cablenet.me mobile app. Why?<\/a><\/h4><div id=\"prepaid-200025\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-200025\"><p>Please check if your mobile number is registered and activated. If you have not completed the number identification process yet, you can do so by <a href=\"\/en\/prepaid-registration\/\">clicking here.<\/a>\r\nIf you have completed it and still cannot link your number to the Cablenet.me app, please visit a Cablenet store or call us at 130 for assistance.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-200269\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-200269\" aria-expanded=\"true\" aria-controls=\"mobile-200269\">How can I activate my Cablenet Prepaid service?<\/a><\/h4><div id=\"prepaid-200269\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-200269\"><p>In order to activate your number, you have to complete the <a href=\"https:\/\/cablenet.com.cy\/en\/prepaid-registration\/\" target=\"_blank\" rel=\"noopener\">Prepaid Number Identification<\/a> procedure.\u00a0 The process can be done either through our <strong>website<\/strong> or via the <strong>Cablenet.me app<\/strong>.\r\n\r\nYour line will then be activated, and you will be able to use your line for calls, SMS or Data, while in Cyprus or abroad.\r\n\r\nYou will also be able to link it with the <a href=\"https:\/\/cablenet.com.cy\/en\/cablenet-me-mobile-app\/\" target=\"_blank\" rel=\"noopener\">Cablenet.me app<\/a>, <a href=\"https:\/\/cablenet.com.cy\/en\/prepaid-mobile\/top-up-options\/\" target=\"_blank\" rel=\"noopener\">top-up<\/a>. activate an <a href=\"https:\/\/cablenet.com.cy\/en\/prepaid-mobile\/cablenet-prepaid\/\" target=\"_blank\" rel=\"noopener\">Always-On pass<\/a>, top-up and\/or transfer credit to another Cablenet prepaid subscriber.<\/p><\/div><\/div><\/div><div id=\"accordion-roaming\" class=\"accordion container\"><h3 class=\"sub-category\">Roaming<\/h3><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-roaming-160146\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#roaming-160146\" aria-expanded=\"true\" aria-controls=\"mobile-160146\">Can I use my mobile data while roaming in the EU?<\/a><\/h4><div id=\"roaming-160146\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-roaming-160146\"><p>Yes, you can use your mobile data, at no extra charge, when travelling to EU countries, Iceland, Lichtenstein, Norway, Gibraltar and Monaco, so that you can enjoy carefree communication, as if you\u2019re still in Cyprus.\r\n\r\n<span data-olk-copy-source=\"MailCompose\">A Fair Usage Policy limit applies to the data you can consume within the European Union. The Unlimited plans (5G Unlimited Max, 5G Unlimited, Purple Max Mobile and Mobile Data King) are bound by a Fair Usage Policy. The limit per plan is:<\/span>\r\n<ul>\r\n \t<li>5G Unlimited Max 39GB\/month<\/li>\r\n \t<li>5G Unlimited 23GB\/month<\/li>\r\n \t<li>Purple Max Mobile 39GB\/month<\/li>\r\n \t<li>Mobile Data King 22GB\/month<\/li>\r\n<\/ul><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-roaming-160460\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#roaming-160460\" aria-expanded=\"true\" aria-controls=\"mobile-160460\">How can I contact Call Center support from abroad?<\/a><\/h4><div id=\"roaming-160460\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-roaming-160460\"><p>You can contact Call Center support from abroad by dialing +357 22255130<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-roaming-160461\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#roaming-160461\" aria-expanded=\"true\" aria-controls=\"mobile-160461\">What is the data limit while roaming in the EU?<\/a><\/h4><div id=\"roaming-160461\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-roaming-160461\"><p><ul>\r\n \t<li>You can use your plan\u2019s available data in European Union, without any additional charge (Mobile Basic: 50MB limit, Purple Mobile: 5GB limit).<\/li>\r\n \t<li>\r\n<div role=\"presentation\" data-olk-copy-source=\"MailCompose\">A Fair Usage Policy limit applies to the data you can consume within the European Union. The Unlimited plans (5G Unlimited Max, 5G Unlimited, Purple Max Mobile and Mobile Data King) are bound by a Fair Usage Policy. The limit per plan is:<\/div>\r\n<ul>\r\n \t<li>5G Unlimited Max 39GB\/month<\/li>\r\n \t<li>5G Unlimited 23GB\/month<\/li>\r\n \t<li>Purple Max Mobile 39GB\/month<\/li>\r\n \t<li>\r\n<div role=\"presentation\">Mobile Data King 22GB\/month<\/div><\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>As soon as you consume 80% or 100% of your inclusive data within the European Union, you will be notified via a text message.<\/li>\r\n \t<li><span data-olk-copy-source=\"MailCompose\">If you do not have available data or the Fair Usage Policy Limit of your plan is reached, you can receive additional data by activating <a id=\"OWA9966a2ae-9a81-2c7c-4271-fd2de654bdce\" class=\"OWAAutoLink\" href=\"\/en\/mobile\/data-boosters\/\" target=\"_blank\" rel=\"noopener\">a Data Booster<\/a>.<\/span><\/li>\r\n<\/ul><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-roaming-160462\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#roaming-160462\" aria-expanded=\"true\" aria-controls=\"mobile-160462\">How will I be charged while roaming outside of the EU?<\/a><\/h4><div id=\"roaming-160462\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-roaming-160462\"><p>While roaming outside of the EU any Calls, SMS, or Mobile Data you use are not deducted from your mobile bundle. Instead, they are charged separately according to your usage and are deducted from your Monthly Credit Limit of \u20ac100.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-roaming-160463\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#roaming-160463\" aria-expanded=\"true\" aria-controls=\"mobile-160463\">What is the breakdown of Credit Limits while roaming outside of the EU?<\/a><\/h4><div id=\"roaming-160463\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-roaming-160463\"><p>There is a collective Monthly Credit Limit of \u20ac100 which is applied to Mobile Data, SMS, and Voice while roaming. Also, as a precautionary measure regarding any potential accidental data roaming charges, a limit of \u20ac50 applies specifically to your Mobile Data while you travel outside the EU. An SMS will be sent to you as you reach 80% of this amount and again a second SMS when you reach 100%. At this point, your mobile Internet will be suspended in order to avoid any additional charges that may occur.\r\n\r\nThe usage for mobile data is deducted from both the Monthly Credit Limit and the Data Roaming non-EU Limit.\r\n\r\nExamples:\r\n<ul>\r\n \t<li>I have used \u20ac50 on mobile data while roaming outside of the EU. My mobile data will be suspended, and I will have \u20ac50 remaining to use for SMS and Voice Calls<\/li>\r\n \t<li>I have used \u20ac90 on Voice Calls and\/or SMS while roaming outside of the EU. I will have \u20ac10 available to use for mobile data and\/or Voice Calls and\/or SMS.<\/li>\r\n<\/ul>\r\nOnce again, an SMS will be sent to you as you reach 80% of the Monthly Credit Limit and a second SMS when you reach 100%. At this point, all of your services will be suspended in order to avoid any additional charges that may occur.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-roaming-160464\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#roaming-160464\" aria-expanded=\"true\" aria-controls=\"mobile-160464\">Can I increase my Monthly Credit Limit?<\/a><\/h4><div id=\"roaming-160464\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-roaming-160464\"><p>Yes, you can send an SMS with the code CL20 to 8844 to increase your Monthly Credit Limit by \u20ac20 up to three (3) times per month.\r\nFor information on how to further increase your Monthly Credit Limit, please contact our Call Center on +357 22255130.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-roaming-160467\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#roaming-160467\" aria-expanded=\"true\" aria-controls=\"mobile-160467\">How can I avoid high data roaming charges when roaming outside of the EU?<\/a><\/h4><div id=\"roaming-160467\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-roaming-160467\"><p>Based on EU legislation, if you travel outside the EU, a \u20ac50 limit is applied to your mobile data usage. You will receive an SMS notification when you reach 80% of this amount and a second SMS when you reach 100%, at which point your data usage will be stopped to help you avoid any additional charges that may occur. The best practice to avoid unwanted charges is to disable the data roaming option in your device settings.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-roaming-160465\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#roaming-160465\" aria-expanded=\"true\" aria-controls=\"mobile-160465\">What are the rates while roaming outside the EU?<\/a><\/h4><div id=\"roaming-160465\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-roaming-160465\"><p>As soon as you turn on your mobile phone in the country you are visiting you will receive a \u201cWelcome SMS\u201d from us, which will inform you regarding calls (incoming and outgoing), SMS, and mobile internet rates that will be applied during your stay there. You can also find the roaming rates for the country you\u2019re visiting, at the following link <a href=\"\/en\/prepaid-charge-rates\/#roaming-details\" target=\"_blank\" rel=\"noopener\">Roaming<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-roaming-160469\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#roaming-160469\" aria-expanded=\"true\" aria-controls=\"mobile-160469\">Why is my data not working?<\/a><\/h4><div id=\"roaming-160469\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-roaming-160469\"><p>If your mobile data connection is not operating properly, you need to verify that the APN is correct by following these steps:\r\n\r\n<strong>Android:<\/strong>\r\n\r\nSettings -&gt; Mobile networks -&gt; Access Point Names -&gt; (Name: cablenet, APN: cablenet)\r\n\r\nYou can also watch a step-by-step tutorial of the above steps\u00a0<a href=\"https:\/\/youtu.be\/Im3UNoe3CzI\">here<\/a>\r\n\r\n<strong>iOS:<\/strong>\r\n\r\nSettings -&gt; Mobile data -&gt; Mobile Data Options -&gt; Mobile Data Network -&gt; APN: cablenet\r\n\r\nYou can also watch a step-by-step tutorial of the above steps\u00a0<a href=\"https:\/\/youtu.be\/7trc-kVuL2k\">here<\/a><\/p><\/div><\/div><\/div><\/div><div class=\"tab-pane\" id=\"tv\"><div id=\"accordion-tv\" class=\"accordion container\"><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-159912\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-159912\" aria-expanded=\"true\" aria-controls=\"tv-159912\">I do not have an external antenna, but my house is connected to the Cablenet network. How can I watch the Cypriot channels?<\/a><\/h4><div id=\"tv-159912\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-159912\"><p>To watch Cypriot channels through the Cablenet network, you must be a subscriber to <a href=\"https:\/\/cablenet.com.cy\/en\/tv\/\" target=\"_blank\" rel=\"noopener\">Cablenet TV.<\/a>\r\n\r\nThe Cablenet TV service is provided exclusively through a Cablenet Set-Top Box connected to your television via an HDMI cable.\r\n\r\nNote: Direct connection of the coaxial cable to a television or DVB-C \/ DVB-T \/ T2 receiver is not supported.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-159913\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-159913\" aria-expanded=\"true\" aria-controls=\"tv-159913\">Do I need a decoder in order to use the Cablenet TV service?<\/a><\/h4><div id=\"tv-159913\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-159913\"><p>Yes. The<a href=\"https:\/\/cablenet.com.cy\/en\/tv\/\" target=\"_blank\" rel=\"noopener\"> Cablenet TV<\/a> service is provided exclusively through a Cablenet Set-Top Box (STB\/decoder).<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-159914\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-159914\" aria-expanded=\"true\" aria-controls=\"tv-159914\">Can I watch different channels on different TV sets at the same time?<\/a><\/h4><div id=\"tv-159914\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-159914\"><p>Yes, you can. <a href=\"https:\/\/cablenet.com.cy\/en\/tv\/\" target=\"_blank\" rel=\"noopener\">Cablenet TV<\/a> can be accessed from up to three viewing points in your home.\r\n\r\nPlease note that one decoder per viewing point is required, and the charge is \u20ac5 per month per viewing point.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-160116\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-160116\" aria-expanded=\"true\" aria-controls=\"tv-160116\">Can I watch Cablenet TV in different rooms of my home?<\/a><\/h4><div id=\"tv-160116\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-160116\"><p>Yes, <a href=\"https:\/\/cablenet.com.cy\/en\/tv\/\" target=\"_blank\" rel=\"noopener\">Cablenet TV<\/a> channels are provided exclusively through Cablenet set-top boxes (STBs).\r\n\r\nEach room requires its own set-top box, which connects to the Cablenet modem via Ethernet or WiFi and to the television via HDMI.\r\n\r\nUp to three set-top boxes (viewing points) are supported per subscription.\r\n\r\nNote: Direct connection of the coaxial cable to a television or a DVB-C \/ DVB-T \/ T2 receiver is not supported.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-160119\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-160119\" aria-expanded=\"true\" aria-controls=\"tv-160119\">Are there subtitles for international channels?<\/a><\/h4><div id=\"tv-160119\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-160119\"><p>Yes, Greek subtitles or audio dubbing are available on several international channels. For more details on subtitle and dubbing options, <a href=\"https:\/\/cablenet.com.cy\/en\/tv\/channels\/\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-160123\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-160123\" aria-expanded=\"true\" aria-controls=\"tv-160123\">How is the Cablenet Set-Top Box (STB) connected to the TV?<\/a><\/h4><div id=\"tv-160123\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-160123\"><p>To ensure the best picture and sound quality, the Cablenet Set-Top Box (STB) should be connected to the TV using the provided HDMI cable, which supports High Definition (HD) video and digital audio.\r\n\r\nIf HDMI connection is not possible, an RCA cable (available at Cablenet stores) may be used, however HD picture quality will not be optimal.\r\n\r\nThe Amino decoder must also be connected to the modem via Ethernet or WiFi. An Ethernet connection is recommended for better stability and performance, as it reduces potential interference from nearby WiFi networks, congestion from other devices, or weak signal due to home layout.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-160124\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-160124\" aria-expanded=\"true\" aria-controls=\"tv-160124\">How many STBs can I have under the same Cablenet TV subscription?<\/a><\/h4><div id=\"tv-160124\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-160124\"><p>You can use up to three set-top boxes (STBs) under a single <a href=\"https:\/\/cablenet.com.cy\/en\/tv\/\" target=\"_blank\" rel=\"noopener\">Cablenet TV<\/a> subscription.\r\n\r\nThe first STB is included in your subscription.\r\n\r\nFor a second or third viewing point, additional STBs are available at a monthly fee of \u20ac5 each.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-160127\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-160127\" aria-expanded=\"true\" aria-controls=\"tv-160127\">What is DVB C and what channels are provided through this transmission method on Cablenet\u2019s network?<\/a><\/h4><div id=\"tv-160127\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-160127\"><p>DVB-C (Digital Video Broadcast \u2013 Cable) is the transmission standard used to deliver all Cablenet TV channels over the coaxial network. All channels are transmitted in encrypted form.\r\n\r\nImportant: Although DVB-C is used as the network transmission standard, customers cannot connect the coaxial cable directly to a television or a third-party DVB-C receiver. All Cablenet TV services must be accessed through a Cablenet set-top box (STB). For full information on channels and packages, <a href=\"https:\/\/cablenet.com.cy\/en\/tv\/channels\/\" target=\"_blank\" rel=\"noopener\">click here.<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-160130\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-160130\" aria-expanded=\"true\" aria-controls=\"tv-160130\">Which RF frequencies can I use for internal distribution within a home so as not to interfere with Cablenet\u2019s signals?<\/a><\/h4><div id=\"tv-160130\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-160130\"><p>For RF signal distribution within your home, you should use only the frequencies listed below.\r\nAll other frequencies are either currently in use or may be used in the future for Cablenet transmissions.\r\n\r\nChannel 34 \u2013 578 MHz\r\nChannel 35 \u2013 586 MHz\r\nChannel 36 \u2013 594 MHz<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-164819\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-164819\" aria-expanded=\"true\" aria-controls=\"tv-164819\">How can I watch Cablenet TV using the Cablenet TV GO service?<\/a><\/h4><div id=\"tv-164819\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-164819\"><p>The <a href=\"https:\/\/cablenet.com.cy\/en\/tv\/tv-go-app\/\" target=\"_blank\" rel=\"noopener\">Cablenet TV GO<\/a> service is available to subscribers of Cablenet TV. To use Cablenet TV GO, download the Cablenet TV GO app from the <a href=\"https:\/\/apps.apple.com\/cy\/app\/cablenet-tv-go\/id1488096753\">Apple Store<\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=cy.com.cablenet.client.android.mobile\">Google Play<\/a>, or access it via your <a href=\"https:\/\/tvgo.cablenet.com.cy\/\">browser<\/a>. Then, log in using the username and password that Cablenet will send you via SMS.\r\n\r\nPlease note that the number of registered devices and simultaneous viewing points per account is limited and depends on your TV plan. You can register up to three (3) personal devices (smartphone, tablet, or browser).<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-164825\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-164825\" aria-expanded=\"true\" aria-controls=\"tv-164825\">How can I change the language of a TV show?<\/a><\/h4><div id=\"tv-164825\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-164825\"><p>Press the dedicated language or options button on your remote control.\r\n\r\nThe on-screen menu will appear, where you can select your preferred audio and subtitle language.\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-164828\" src=\"\/wp-content\/uploads\/tvgo-change-language1.png\" alt=\"\" width=\"140\" height=\"89\" \/><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-164832\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-164832\" aria-expanded=\"true\" aria-controls=\"tv-164832\">How can I watch a TV show I missed?<\/a><\/h4><div id=\"tv-164832\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-164832\"><p><strong>Arion<\/strong>\r\n<ol>\r\n \t<li>Press the EPG button on the remote control.<\/li>\r\n \t<li>Select the show you wish to watch and press OK.<\/li>\r\n \t<li>Select Catch-up TV<\/li>\r\n \t<li>Press Back, Menu or EPG to return to normal programming.<\/li>\r\n<\/ol>\r\n<strong>AMINO<\/strong>\r\n<ol>\r\n \t<li>Press the Guide button on the remote control.<\/li>\r\n \t<li>Select the TV show you wish to watch and press OK.<\/li>\r\n \t<li>Select the \u2018REPLAY\u2019 icon.<\/li>\r\n \t<li>Press the back arrow on the remote control to display the horizontal menu where you can choose your desired option (such as TV, Guide etc.).<\/li>\r\n \t<li>Alternatively, press OK to display the playback overlay layer and select the<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-164835\" src=\"\/wp-content\/uploads\/liveTv.png\" alt=\"\" width=\"34\" height=\"34\" \/>\u00a0icon to return to live TV programming.<\/li>\r\n<\/ol>\r\n<strong>TV GO APP<\/strong>\r\n<ol>\r\n \t<li>Go to TV Section and select TV.<\/li>\r\n \t<li>Select the channel you wish to watch.<\/li>\r\n \t<li>At the bottom of the screen, select the channel flow.<\/li>\r\n \t<li>Select the day and the episode\/show.<\/li>\r\n \t<li>Select the name of the TV show and press \u2018REPLAY\u2019. Alternatively, select the three vertical dots and press<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-164833\" src=\"\/wp-content\/uploads\/replaytv.png\" alt=\"\" width=\"24\" height=\"24\" \/> \u2018REPLAY\u2019<\/li>\r\n<\/ol><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-164839\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-164839\" aria-expanded=\"true\" aria-controls=\"tv-164839\">How can I record a TV show to watch later?<\/a><\/h4><div id=\"tv-164839\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-164839\"><p>If you are a TV Starter subscriber, you have 5 hours\u2019 availability.\r\n\r\nIf you are a Movies &amp; Entertainment pass subscriber or a Nova Channels pass subscriber, you have 10 hours\u2019 availability.\r\n\r\nIf you are an Unlimited Sports pass subscriber, you are entitled of 5 hours' availability.\r\n\r\n<strong>AMINO<\/strong>\r\n<ol>\r\n \t<li>Press the Guide button on the remote control.<\/li>\r\n \t<li>Select the TV show you wish to watch and press OK.<\/li>\r\n \t<li>Select the \u2018Record TV\u2019 icon.<\/li>\r\n \t<li>Press the back arrow on the remote control to display the horizontal menu where you can choose your desired option (such as TV, Guide etc.).<\/li>\r\n \t<li>Alternatively, press OK to display the playback overlay layer and select Record TV, or press the Record button on the remote control.<\/li>\r\n<\/ol>\r\n<strong>TV GO APP<\/strong>\r\n<ol>\r\n \t<li>Go to TV Section and select TV.<\/li>\r\n \t<li>Select the channel you wish to record.<\/li>\r\n \t<li>At the bottom of the screen, select the channel flow.<\/li>\r\n \t<li>Select the day and the episode\/show.<\/li>\r\n \t<li>Select the name of the TV show and press \u2018Record TV\u2019. Alternatively, select the three vertical dots and press \u2018Record TV\u2019.<\/li>\r\n<\/ol><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-169049\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-169049\" aria-expanded=\"true\" aria-controls=\"tv-169049\">How can I add an extra viewing point?<\/a><\/h4><div id=\"tv-169049\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-169049\"><p>The <a href=\"https:\/\/cablenet.com.cy\/en\/tv\/\" target=\"_blank\" rel=\"noopener\">Cablenet TV<\/a> service includes one (1) viewing point. For additional viewing points, you can visit a Cablenet Store, contact us on 130, or submit your <a href=\"https:\/\/cablenet.com.cy\/en\/service-upgrade\/\">request online by clicking here.<\/a>\r\n\r\nYou can add up to two (2) additional viewing points.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-173057\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-173057\" aria-expanded=\"true\" aria-controls=\"tv-173057\">I want to cancel my subscription, but my contract hasn\u2019t expired. What do I need to pay?<\/a><\/h4><div id=\"tv-173057\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-173057\"><p>You can find the termination fees <a href=\"https:\/\/cablenet.com.cy\/en\/termination-fees\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-179433\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-179433\" aria-expanded=\"true\" aria-controls=\"tv-179433\">What TV channels are included in Cablenet\u2019s packages?<\/a><\/h4><div id=\"tv-179433\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-179433\"><p>Cablenet offers a variety of TV channels across its different packages, including entertainment, movies, sports, news, and children\u2019s programming. For more information, click <a href=\"https:\/\/cablenet.com.cy\/en\/tv\/cablenet-tv\/\" target=\"_blank\" rel=\"noopener\">here.<\/a><\/p><\/div><\/div><\/div><div id=\"accordion-tv-features\" class=\"accordion container\"><h3 class=\"sub-category\">TV Features<\/h3><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-features-160449\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-features-160449\" aria-expanded=\"true\" aria-controls=\"tv-160449\">What is the \u201cReplay TV\u201d function?<\/a><\/h4><div id=\"tv-features-160449\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-features-160449\"><p>The \u201cReplay TV\u201d function is the ability to watch TV programs up to 7 days following their initial airing date, for as many times as you wish, without any limitations. This complementary function is available only for specific channels. A list of the channels that support this function can be found <a href=\"https:\/\/cablenet.com.cy\/en\/tv\/channels\/\">here<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-features-160450\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-features-160450\" aria-expanded=\"true\" aria-controls=\"tv-160450\">What is the \u201cRecord TV\u201d function?<\/a><\/h4><div id=\"tv-features-160450\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-features-160450\"><p>The \u201cRecord TV\u201d function is the ability to record TV programs up to 7 days ahead or prior to the current viewing time. This function is available only for specific channels. A list of the channels that support this function can be found <a href=\"https:\/\/cablenet.com.cy\/en\/tv\/channels\/\">here<\/a>.\r\n\r\nThis function supports up to 5 hours of recording content for TV Starter Pack subscribers, up to 10 hours for Movies &amp; Entertainment and Nova Channel pass subscribers, and up to 5 hours for Unlimited Sports pass subscribers. The content can be saved up to 30 days with no additional charges.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-features-160451\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-features-160451\" aria-expanded=\"true\" aria-controls=\"tv-160451\">Is Video On Demand available via the Cablenet TV GO service?<\/a><\/h4><div id=\"tv-features-160451\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-features-160451\"><p>Video on Demand services are currently unavailable on the\u00a0Cablenet\u00a0TV GO service.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-features-160452\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-features-160452\" aria-expanded=\"true\" aria-controls=\"tv-160452\">Does Cablenet TV GO service provide Parental Control?<\/a><\/h4><div id=\"tv-features-160452\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-features-160452\"><p>Yes, the Parental Control feature is directly associated and set within the user\u2019s Profile settings. The Parental Control feature works in conjunction with the ability of the user to create different profiles for the younger members of the family.\r\n\r\nThe parent that is the holder of the first profile (Admin) is advised to do two things:\r\n<ol>\r\n \t<li>Protect their own profile with a PIN, through the \u201cMy PIN\u201d sub-menu of the settings menu.<\/li>\r\n \t<li>Create additional profiles for the younger members of their family by pressing \u2018+\u2019 and follow the three step process and activate the parental control option.<\/li>\r\n<\/ol>\r\nOnce the profile settings are defined, content access will be granted based on the age mentioned in the profile and the program\u2019s age rating, wherever this information is available to us by content providers.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-features-164832\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-features-164832\" aria-expanded=\"true\" aria-controls=\"tv-164832\">How can I watch a TV show I missed?<\/a><\/h4><div id=\"tv-features-164832\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-features-164832\"><p><strong>Arion<\/strong>\r\n<ol>\r\n \t<li>Press the EPG button on the remote control.<\/li>\r\n \t<li>Select the show you wish to watch and press OK.<\/li>\r\n \t<li>Select Catch-up TV<\/li>\r\n \t<li>Press Back, Menu or EPG to return to normal programming.<\/li>\r\n<\/ol>\r\n<strong>AMINO<\/strong>\r\n<ol>\r\n \t<li>Press the Guide button on the remote control.<\/li>\r\n \t<li>Select the TV show you wish to watch and press OK.<\/li>\r\n \t<li>Select the \u2018REPLAY\u2019 icon.<\/li>\r\n \t<li>Press the back arrow on the remote control to display the horizontal menu where you can choose your desired option (such as TV, Guide etc.).<\/li>\r\n \t<li>Alternatively, press OK to display the playback overlay layer and select the<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-164835\" src=\"\/wp-content\/uploads\/liveTv.png\" alt=\"\" width=\"34\" height=\"34\" \/>\u00a0icon to return to live TV programming.<\/li>\r\n<\/ol>\r\n<strong>TV GO APP<\/strong>\r\n<ol>\r\n \t<li>Go to TV Section and select TV.<\/li>\r\n \t<li>Select the channel you wish to watch.<\/li>\r\n \t<li>At the bottom of the screen, select the channel flow.<\/li>\r\n \t<li>Select the day and the episode\/show.<\/li>\r\n \t<li>Select the name of the TV show and press \u2018REPLAY\u2019. Alternatively, select the three vertical dots and press<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-164833\" src=\"\/wp-content\/uploads\/replaytv.png\" alt=\"\" width=\"24\" height=\"24\" \/> \u2018REPLAY\u2019<\/li>\r\n<\/ol><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-features-164839\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-features-164839\" aria-expanded=\"true\" aria-controls=\"tv-164839\">How can I record a TV show to watch later?<\/a><\/h4><div id=\"tv-features-164839\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-features-164839\"><p>If you are a TV Starter subscriber, you have 5 hours\u2019 availability.\r\n\r\nIf you are a Movies &amp; Entertainment pass subscriber or a Nova Channels pass subscriber, you have 10 hours\u2019 availability.\r\n\r\nIf you are an Unlimited Sports pass subscriber, you are entitled of 5 hours' availability.\r\n\r\n<strong>AMINO<\/strong>\r\n<ol>\r\n \t<li>Press the Guide button on the remote control.<\/li>\r\n \t<li>Select the TV show you wish to watch and press OK.<\/li>\r\n \t<li>Select the \u2018Record TV\u2019 icon.<\/li>\r\n \t<li>Press the back arrow on the remote control to display the horizontal menu where you can choose your desired option (such as TV, Guide etc.).<\/li>\r\n \t<li>Alternatively, press OK to display the playback overlay layer and select Record TV, or press the Record button on the remote control.<\/li>\r\n<\/ol>\r\n<strong>TV GO APP<\/strong>\r\n<ol>\r\n \t<li>Go to TV Section and select TV.<\/li>\r\n \t<li>Select the channel you wish to record.<\/li>\r\n \t<li>At the bottom of the screen, select the channel flow.<\/li>\r\n \t<li>Select the day and the episode\/show.<\/li>\r\n \t<li>Select the name of the TV show and press \u2018Record TV\u2019. Alternatively, select the three vertical dots and press \u2018Record TV\u2019.<\/li>\r\n<\/ol><\/p><\/div><\/div><\/div><div id=\"accordion-tv-go\" class=\"accordion container\"><h3 class=\"sub-category\">TV GO<\/h3><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-go-160433\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-go-160433\" aria-expanded=\"true\" aria-controls=\"tv-160433\">What is the Cablenet TV GO service?<\/a><\/h4><div id=\"tv-go-160433\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-go-160433\"><p>The\u00a0Cablenet\u00a0TV GO service allows the Subscribers to access live TV and other on demand content while on the go.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-go-160434\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-go-160434\" aria-expanded=\"true\" aria-controls=\"tv-160434\">How can I access the Cablenet TV GO service?<\/a><\/h4><div id=\"tv-go-160434\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-go-160434\"><p>You can download the Cablenet TV GO app by visiting the\u00a0<a href=\"https:\/\/apps.apple.com\/cy\/app\/cablenet-tv-go\/id1488096753\">Apple Store<\/a>\u00a0or\u00a0<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=cy.com.cablenet.client.android.mobile\">Google Play<\/a>\u00a0or via<a href=\"https:\/\/tvgo.cablenet.com.cy\/\">\u00a0browser<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-go-160435\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-go-160435\" aria-expanded=\"true\" aria-controls=\"tv-160435\">Who is eligible to use the Cablenet TV GO service?<\/a><\/h4><div id=\"tv-go-160435\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-go-160435\"><p>The TV GO service is available to all Cablenet Subscribers who are subscribed to a commercially available package which includes the Cablenet TV service and have at least one registered Cablenet Decoder.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-go-160436\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-go-160436\" aria-expanded=\"true\" aria-controls=\"tv-160436\">Is the Cablenet TV GO service usage charged when on the go?<\/a><\/h4><div id=\"tv-go-160436\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-go-160436\"><p>The user may be subject to mobile data usage charges when on the go that may apply from their mobile service operator and the specific mobile plan. The user can avoid such mobile data charges when using the Cablenet TV GO service via browser over free WiFi.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-go-160437\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-go-160437\" aria-expanded=\"true\" aria-controls=\"tv-160437\">How can I set up and register the Cablenet TV GO app on my device?<\/a><\/h4><div id=\"tv-go-160437\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-go-160437\"><p>The user must install the TV GO app and then use the username and password provided by Cablenet via SMS (to the registered mobile number) on the login page and accept the Special Terms for TV services.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-go-160438\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-go-160438\" aria-expanded=\"true\" aria-controls=\"tv-160438\">How many devices can I register with the Cablenet TV GO service?<\/a><\/h4><div id=\"tv-go-160438\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-go-160438\"><p>Subscribers can register up to three (3) of their own devices (smart phones\/tablets\/browser). However, every additional TV point (decoder) the Subscriber registers will respectively decrease the number of available personal devices the Subscriber can add.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-go-160439\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-go-160439\" aria-expanded=\"true\" aria-controls=\"tv-160439\">What kind of devices can I register with the Cablenet TV GO service?<\/a><\/h4><div id=\"tv-go-160439\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-go-160439\"><p>You can currently register smartphones and tablets (Android and iOS) with the\u00a0Cablenet\u00a0TV GO app. The use of PCs and Laptops is available through browser (Safari, Google, Firedox). The use of Smart TVs is currently unavailable.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-go-160443\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-go-160443\" aria-expanded=\"true\" aria-controls=\"tv-160443\">How many users can watch content on the Cablenet TV GO service simultaneously?<\/a><\/h4><div id=\"tv-go-160443\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-go-160443\"><p>Subscribers of TV Starter Pack can watch content on one (1) smartphone, tablet or browser at the same time. Subscribers of TV Pass add-ons can watch content on two (2) smartphones, tablets or browsers simultaneously.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-go-160444\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-go-160444\" aria-expanded=\"true\" aria-controls=\"tv-160444\">Do I need to sign-in every time I use the Cablenet TV GO service?<\/a><\/h4><div id=\"tv-go-160444\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-go-160444\"><p>The user will only need to sign-in once, during the registration of the Cablenet TV GO service. After the first sign-in, the Subscriber will have access to the Cablenet TV GO service just by launching it on their device.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-go-160448\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-go-160448\" aria-expanded=\"true\" aria-controls=\"tv-160448\">Which channels will be available on the Cablenet TV GO service?<\/a><\/h4><div id=\"tv-go-160448\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-go-160448\"><p>The channels that are available on the\u00a0Cablenet\u00a0TV GO service can be found by clicking\u00a0<a href=\"https:\/\/cablenet.com.cy\/en\/tv\/channels\/\">here<\/a>. The number of channels available on the Cablenet TV GO service may change over time, due to Content Provider rights.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-go-160458\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-go-160458\" aria-expanded=\"true\" aria-controls=\"tv-160458\">Can I use the Cablenet TV GO service abroad?<\/a><\/h4><div id=\"tv-go-160458\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-go-160458\"><p>The Cablenet TV GO service can also be used while in any EU country, however, it is not accessible from any overseas location outside the EU. For more information about the roaming terms and conditions of the Cablenet TV GO app, please see the term 21, by clicking\u00a0<a href=\"\/en\/terms-conditions\/\">here<\/a>\u00a0(Special Terms for Services \u2013 TV Services).<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-go-160459\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-go-160459\" aria-expanded=\"true\" aria-controls=\"tv-160459\">Can I use the Cablenet TV GO service over another network?<\/a><\/h4><div id=\"tv-go-160459\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-go-160459\"><p>Yes, the Cablenet TV GO service can also be used over any other network in Cyprus.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-go-164819\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-go-164819\" aria-expanded=\"true\" aria-controls=\"tv-164819\">How can I watch Cablenet TV using the Cablenet TV GO service?<\/a><\/h4><div id=\"tv-go-164819\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-go-164819\"><p>The <a href=\"https:\/\/cablenet.com.cy\/en\/tv\/tv-go-app\/\" target=\"_blank\" rel=\"noopener\">Cablenet TV GO<\/a> service is available to subscribers of Cablenet TV. To use Cablenet TV GO, download the Cablenet TV GO app from the <a href=\"https:\/\/apps.apple.com\/cy\/app\/cablenet-tv-go\/id1488096753\">Apple Store<\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=cy.com.cablenet.client.android.mobile\">Google Play<\/a>, or access it via your <a href=\"https:\/\/tvgo.cablenet.com.cy\/\">browser<\/a>. Then, log in using the username and password that Cablenet will send you via SMS.\r\n\r\nPlease note that the number of registered devices and simultaneous viewing points per account is limited and depends on your TV plan. You can register up to three (3) personal devices (smartphone, tablet, or browser).<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-go-164821\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-go-164821\" aria-expanded=\"true\" aria-controls=\"tv-164821\">How can I get a new access code for my Cablenet TV GO service?<\/a><\/h4><div id=\"tv-go-164821\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-go-164821\"><p><span class=\"ui-provider ee cgp cgq cgr cgs cgt cgu cgv cgw cgx cgy cgz cha chb chc chd che chf chg chh chi chj chk chl chm chn cho chp chq chr chs cht chu chv chw\" dir=\"ltr\">To change your Cablenet TV GO password, you can call 130 for immediate assistance, or you can submit your request electronically at <a class=\"fui-Link ___10kug0w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/tvgo-pass.cablenet.com.cy\/forgot\" href=\"https:\/\/tvgo-pass.cablenet.com.cy\/forgot\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link https:\/\/tvgo-pass.cablenet.com.cy\/forgot\">https:\/\/tvgo-pass.cablenet.com.cy\/forgot<\/a><\/span><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-go-164823\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-go-164823\" aria-expanded=\"true\" aria-controls=\"tv-164823\">Can I watch Cablenet TV GO from multiple devices at the same time?<\/a><\/h4><div id=\"tv-go-164823\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-go-164823\"><p>Simultaneous viewing is permitted on 1 TV set and 1 phone. You are permitted an additional device if you are TV Pass subscriber.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-tv-go-164825\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#tv-go-164825\" aria-expanded=\"true\" aria-controls=\"tv-164825\">How can I change the language of a TV show?<\/a><\/h4><div id=\"tv-go-164825\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-tv-go-164825\"><p>Press the dedicated language or options button on your remote control.\r\n\r\nThe on-screen menu will appear, where you can select your preferred audio and subtitle language.\r\n\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-164828\" src=\"\/wp-content\/uploads\/tvgo-change-language1.png\" alt=\"\" width=\"140\" height=\"89\" \/><\/p><\/div><\/div><\/div><\/div><div class=\"tab-pane\" id=\"sports\"><div id=\"accordion-sports\" class=\"accordion container\"><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-sports-160427\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#sports-160427\" aria-expanded=\"true\" aria-controls=\"sports-160427\">Are Novasports channels included in the Unlimited Sports pass?<\/a><\/h4><div id=\"sports-160427\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-sports-160427\"><p>The Novasports channels are included in the <a href=\"https:\/\/cablenet.com.cy\/en\/tv\/cablenet-tv\/\" target=\"_blank\" rel=\"noopener\">Nova Channels pass<\/a>, along with the Novacinema channels. To activate it on your TV Starter pack, you can visit a Cablenet store<a href=\"https:\/\/cablenet.com.cy\/en\/service-upgrade\/\"> or make an online request.<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-sports-160429\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#sports-160429\" aria-expanded=\"true\" aria-controls=\"sports-160429\">Will Cablenet Sports 3 be available to other providers?<\/a><\/h4><div id=\"sports-160429\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-sports-160429\"><p>Cablenet Sports 3 will be exclusively available to Cablenet Subscribers. The specific channel broadcasts games of various sports such as Cyprus Volleyball Championship &amp; Cup, Cyprus Swimming Championship, Cyprus Gymnastics Championship and international meetings, and Cyprus Martial Arts Championships (Karate, Judo).<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-sports-160430\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#sports-160430\" aria-expanded=\"true\" aria-controls=\"sports-160430\">I am already a Cablenet subscriber. How can I get a Sports package?<\/a><\/h4><div id=\"sports-160430\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-sports-160430\"><p>You can subscribe to the TV Starter Pack and add the Unlimited Sports pass, to enjoy national &amp; international sports.\r\n\r\nFor more information click <a href=\"https:\/\/cablenet.com.cy\/en\/tv\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.\r\n\r\nTo connect, visit one of our<a href=\"https:\/\/cablenet.com.cy\/en\/store-locations\/\"> Cablenet Stores<\/a> or add it <a href=\"\/en\/service-upgrade\/\">online through our website.<\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-sports-160431\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#sports-160431\" aria-expanded=\"true\" aria-controls=\"sports-160431\">Will Cablenet transmit European qualifying stages and group stages when Cypriot teams are competing?<\/a><\/h4><div id=\"sports-160431\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-sports-160431\"><p>Cablenet will transmit all Cypriot teams\u2019 European matches, including both qualifying and group stages. The matches of the Qualifying stages will be available only to those subscribers who have added the <a href=\"https:\/\/cablenet.com.cy\/en\/tv\/cablenet-tv\/\" target=\"_blank\" rel=\"noopener\">TV Starter pack<\/a>. The matches of the Group stages will be available to the subscribers who have added the <a href=\"https:\/\/cablenet.com.cy\/en\/tv\/cablenet-tv\/\" target=\"_blank\" rel=\"noopener\">Unlimited Sports pass<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-sports-169036\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#sports-169036\" aria-expanded=\"true\" aria-controls=\"sports-169036\">How can I buy and watch a specific game?<\/a><\/h4><div id=\"sports-169036\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-sports-169036\"><p>With Cablenet's Live Streaming service, you can watch the matches of your favorite teams individually, specifically the games of APOEL, Anorthosis, Pafos FC, and Karmiotissa, in both the Championship and the Cup. Additionally, you can watch live matches of the Championship and Cup in the U19 category.\r\n\r\nYou can also watch live matches of all sports broadcasted on Cablenet Sports channels such as Volleyball Championship and Cup, Handball matches, Athletics, Swimming \/ Water Polo, Rhythmic and Artistic gymnastics, Judo, Karate, as well as Motorsports.\r\n\r\nAll you need to do is sign up for <a href=\"https:\/\/cablenet.com.cy\/livestreaming\/\">the Live Streaming service<\/a> through the website, select the match you wish to watch, and proceed with the purchase. Additionally, special monthly packages are available, depending on the category and content you want to access.\r\n\r\nFor further assistance, you can contact the Cablenet Call Centre on 130.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-sports-173057\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#sports-173057\" aria-expanded=\"true\" aria-controls=\"sports-173057\">I want to cancel my subscription, but my contract hasn\u2019t expired. What do I need to pay?<\/a><\/h4><div id=\"sports-173057\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-sports-173057\"><p>You can find the termination fees <a href=\"https:\/\/cablenet.com.cy\/en\/termination-fees\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-sports-179433\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#sports-179433\" aria-expanded=\"true\" aria-controls=\"sports-179433\">What TV channels are included in Cablenet\u2019s packages?<\/a><\/h4><div id=\"sports-179433\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-sports-179433\"><p>Cablenet offers a variety of TV channels across its different packages, including entertainment, movies, sports, news, and children\u2019s programming. For more information, click <a href=\"https:\/\/cablenet.com.cy\/en\/tv\/cablenet-tv\/\" target=\"_blank\" rel=\"noopener\">here.<\/a><\/p><\/div><\/div><\/div><\/div><div class=\"tab-pane\" id=\"prepaid-identification\"><div id=\"accordion-prepaid-identification\" class=\"accordion container\"><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-identification-192848\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-identification-192848\" aria-expanded=\"true\" aria-controls=\"prepaid-identification-192848\">What is the Cablenet Prepaid Identification?<\/a><\/h4><div id=\"prepaid-identification-192848\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-identification-192848\"><p>Cablenet Prepaid identification is the process of linking Cablenet Prepaid SIM cards with the owner and\/or user of the prepaid number, by registering their personal details (first name, last name, ID number).\r\n\r\nThe purpose of this process is to verify the user\u2019s identity, enhance customer service, and comply with the provisions of the Law on the Identification of Holders and\/or Users of Subscriber Identity Module (SIM or eSIM) Cards for Prepaid Mobile Telephony Services, Law No. 63(I) of 2024, as amended.\r\n\r\nIn cases where the prepaid number is owned by a company, the company\/organization details (registered name, registration number) must be provided.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-identification-192850\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-identification-192850\" aria-expanded=\"true\" aria-controls=\"prepaid-identification-192850\">Is identification mandatory?<\/a><\/h4><div id=\"prepaid-identification-192850\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-identification-192850\"><p>Yes. According to the provisions of the Law on the Identification of Holders and\/or Users of Subscriber Identity Module (SIM or eSIM) Cards for Prepaid Mobile Telephony Services, Law No. 63(I) of 2024, all prepaid numbers must be registered.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-identification-192856\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-identification-192856\" aria-expanded=\"true\" aria-controls=\"prepaid-identification-192856\">What documents do I need for the identification process?<\/a><\/h4><div id=\"prepaid-identification-192856\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-identification-192856\"><p><ul>\r\n \t<li>Cypriot citizens: Cypriot ID card or passport<\/li>\r\n \t<li>Citizens of EU countries: ID or passport<\/li>\r\n \t<li>Citizens of non-EU countries: passport.<\/li>\r\n \t<li>Citizens of non-EU countries without a passport: immigration permit or proof of application for International Protection or Permanent Residence Permit.<\/li>\r\n<\/ul><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-identification-192858\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-identification-192858\" aria-expanded=\"true\" aria-controls=\"prepaid-identification-192858\">Why is identification important?<\/a><\/h4><div id=\"prepaid-identification-192858\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-identification-192858\"><p>Beyond compliance with the law, identification is important for protecting your Cablenet Prepaid number from unauthorized use.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-identification-192860\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-identification-192860\" aria-expanded=\"true\" aria-controls=\"prepaid-identification-192860\">How do I know if the identification process applies to me?<\/a><\/h4><div id=\"prepaid-identification-192860\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-identification-192860\"><p>The identification process applies to ALL owners and users of the Cablenet Prepaid service, regardless of the device used to access the service, such as alarm systems, home automation devices, smartphones, etc.\r\nOwners can only be individuals over the age of 18. If the user is different from the owner, the owner must, through a responsible declaration, provide the identity details of the user. In the case of an adult user, the owner must submit the details following the user\u2019s written authorization.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-identification-192864\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-identification-192864\" aria-expanded=\"true\" aria-controls=\"prepaid-identification-192864\">Where do I need to go to complete the identification process?<\/a><\/h4><div id=\"prepaid-identification-192864\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-identification-192864\"><p>You can make the identification electronically, <strong><a href=\"https:\/\/cablenet.com.cy\/en\/prepaid-registration\/\" target=\"_blank\" rel=\"noopener\">by clicking here<\/a>.<\/strong>\r\n\r\nYou can also complete the process through the Cablenet.me app.\r\n\r\nAlternatively, you can visit one of our Cablenet stores in all cities. To find the nearest store,<a href=\"https:\/\/cablenet.com.cy\/en\/store-locations\/\" target=\"_blank\" rel=\"noopener\"><strong> click here.<\/strong><\/a><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-identification-192870\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-identification-192870\" aria-expanded=\"true\" aria-controls=\"prepaid-identification-192870\">Is there a charge for the identification?<\/a><\/h4><div id=\"prepaid-identification-192870\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-identification-192870\"><p>No. There is no cost for the identification process.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-identification-192872\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-identification-192872\" aria-expanded=\"true\" aria-controls=\"prepaid-identification-192872\">What happens if the prepaid mobile number is used by a company?<\/a><\/h4><div id=\"prepaid-identification-192872\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-identification-192872\"><p>It must also be identified. In case the prepaid number belongs to a company, the company's\/organization's details (registered name, registration number) are recorded. The details of the user and legal representative are also recorded.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-identification-192881\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-identification-192881\" aria-expanded=\"true\" aria-controls=\"prepaid-identification-192881\">What happens if the owner of the prepaid number and the user are two different people?<\/a><\/h4><div id=\"prepaid-identification-192881\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-identification-192881\"><p>In the case where the user of the prepaid number is not the owner of the number, for example, if the Cablenet Prepaid number is used by a minor and the owner of the prepaid number is the parent, then during the identification process, the details of both individuals will be recorded.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-identification-192883\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-identification-192883\" aria-expanded=\"true\" aria-controls=\"prepaid-identification-192883\">Can I delete the details I have provided?<\/a><\/h4><div id=\"prepaid-identification-192883\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-identification-192883\"><p>No. The deletion of personal data occurs only in the case of termination or transfer of the Cablenet Prepaid mobile number.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-identification-192885\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-identification-192885\" aria-expanded=\"true\" aria-controls=\"prepaid-identification-192885\">Can I change the details I have provided?<\/a><\/h4><div id=\"prepaid-identification-192885\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-identification-192885\"><p>Depending on the details, visit a <a href=\"https:\/\/cablenet.com.cy\/en\/store-locations\/\" target=\"_blank\" rel=\"noopener\">Cablenet store<\/a> with your ID card, passport, or another accepted identification document.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-identification-192889\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-identification-192889\" aria-expanded=\"true\" aria-controls=\"prepaid-identification-192889\">How many prepaid numbers can I identify with my details?<\/a><\/h4><div id=\"prepaid-identification-192889\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-identification-192889\"><p>For all the Prepaid numbers you have and wish to keep. There is no limit.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-identification-192891\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-identification-192891\" aria-expanded=\"true\" aria-controls=\"prepaid-identification-192891\">Does it also apply to numbers connected to alarm systems, etc.?<\/a><\/h4><div id=\"prepaid-identification-192891\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-identification-192891\"><p>Yes. All Prepaid numbers must be identified regardless of the reason for their use.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-identification-192893\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-identification-192893\" aria-expanded=\"true\" aria-controls=\"prepaid-identification-192893\">Can I use an already verified Cablenet Prepaid number by someone else?<\/a><\/h4><div id=\"prepaid-identification-192893\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-identification-192893\"><p>It is advisable to avoid this, as Cablenet will not be able to assist you in the event of loss, theft, or fraud. Cablenet can only provide information to the individual who has been identified as the legal owner of the prepaid number.\r\nIf you are the person using the prepaid number, you will need to either transfer the number into your name or be registered as the user by visiting any Cablenet store together with the legal owner of the number and your identification documents.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-identification-192898\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-identification-192898\" aria-expanded=\"true\" aria-controls=\"prepaid-identification-192898\">Can I complete the identification process electronically?<\/a><\/h4><div id=\"prepaid-identification-192898\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-identification-192898\"><p>You can verify your identity electronically through our website or through the Cablenet.me app. The process is simple and guides you through a few easy steps:\r\n\r\n1. Enter your personal and phone number details\r\n\r\n2. Confirm you are 18 years or over\r\n\r\n3. Take a photo of your ID or passport\r\n\r\n4. Take a selfie\r\n\r\n5. Accept the terms &amp; conditions\r\n\r\nBefore you begin, make sure you have your identification documents and SIM card information ready.\r\n\r\nPlease note: If you are the owner but not the user of the number, the identification process cannot be completed electronically. In this case, both you and the user must visit a Cablenet Store to complete the identification.\r\n\r\nIf the user is a minor, they do not need to be present at the store. As the owner, you can register the minor by providing the minor\u2019s first and last name along with a copy of their ID to the store.\r\n\r\nFor assistance, call us at 130.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-identification-192900\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-identification-192900\" aria-expanded=\"true\" aria-controls=\"prepaid-identification-192900\">Where can I find my ICCID number?<\/a><\/h4><div id=\"prepaid-identification-192900\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-identification-192900\"><p><strong>Get it via SMS:<\/strong> Send \"iccid\" via SMS to 8844 from your Cablenet Prepaid number (free of charge), or\r\n\r\n<strong>Find it on your SIM card:<\/strong> The ICCID appears on the back side of your SIM card, under the barcode.\r\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-192901\" src=\"https:\/\/cablenet.com.cy\/wp-content\/uploads\/Pre-Paid-SIM-Card-ICCID-1.jpg\" alt=\"\" width=\"431\" height=\"279\" \/><\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-identification-200025\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-identification-200025\" aria-expanded=\"true\" aria-controls=\"prepaid-identification-200025\">I cannot link my line to the Cablenet.me mobile app. Why?<\/a><\/h4><div id=\"prepaid-identification-200025\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-identification-200025\"><p>Please check if your mobile number is registered and activated. If you have not completed the number identification process yet, you can do so by <a href=\"\/en\/prepaid-registration\/\">clicking here.<\/a>\r\nIf you have completed it and still cannot link your number to the Cablenet.me app, please visit a Cablenet store or call us at 130 for assistance.<\/p><\/div><\/div><div class=\"accordion-item\"><h4 class=\"accordion-header\" id=\"heading-prepaid-identification-200269\"><a class=\"accordion-button collapsed\" data-bs-toggle=\"collapse\" data-bs-target=\"#prepaid-identification-200269\" aria-expanded=\"true\" aria-controls=\"prepaid-identification-200269\">How can I activate my Cablenet Prepaid service?<\/a><\/h4><div id=\"prepaid-identification-200269\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-prepaid-identification-200269\"><p>In order to activate your number, you have to complete the <a href=\"https:\/\/cablenet.com.cy\/en\/prepaid-registration\/\" target=\"_blank\" rel=\"noopener\">Prepaid Number Identification<\/a> procedure.\u00a0 The process can be done either through our <strong>website<\/strong> or via the <strong>Cablenet.me app<\/strong>.\r\n\r\nYour line will then be activated, and you will be able to use your line for calls, SMS or Data, while in Cyprus or abroad.\r\n\r\nYou will also be able to link it with the <a href=\"https:\/\/cablenet.com.cy\/en\/cablenet-me-mobile-app\/\" target=\"_blank\" rel=\"noopener\">Cablenet.me app<\/a>, <a href=\"https:\/\/cablenet.com.cy\/en\/prepaid-mobile\/top-up-options\/\" target=\"_blank\" rel=\"noopener\">top-up<\/a>. activate an <a href=\"https:\/\/cablenet.com.cy\/en\/prepaid-mobile\/cablenet-prepaid\/\" target=\"_blank\" rel=\"noopener\">Always-On pass<\/a>, top-up and\/or transfer credit to another Cablenet prepaid subscriber.<\/p><\/div><\/div><\/div><\/div><div class=\"tab-pane\" id=\"other\"><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eaf5426 elementor-widget elementor-widget-spacer\" data-id=\"eaf5426\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9b3d47d elementor-section-full_width video-support elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"9b3d47d\" data-element_type=\"section\" data-e-type=\"section\" id=\"internet-video-support\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-41e7a39\" data-id=\"41e7a39\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b171fad title-2 elementor-widget elementor-widget-heading\" data-id=\"b171fad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Video<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72fb7ec elementor-widget elementor-widget-shortcode\" data-id=\"72fb7ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div id=\"internet-video\" class=\"container\"><h3>Internet<\/h3><div class=\"video-category\"><div class=\"video-container\"><div class=\"video\"><div class=\"play-video\"><\/div><iframe title=\"Plume Home Pass\u00ae, \u03cc\u03c7\u03b9 \u03b1\u03c0\u03bb\u03ac Wi-Fi!\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/99ygFhm3HCM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div><h6>Internet Plume<\/h6><\/div><div class=\"video-container\"><div class=\"video\"><div class=\"play-video\"><\/div><iframe title=\"The Podcast Project by Cablenet | The Road to Paris Series Intro\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/0oCh0VXMtqs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div><h6>Internet Video 2<\/h6><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c32643 elementor-section-full_width elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"5c32643\" data-element_type=\"section\" data-e-type=\"section\" id=\"tv-video-support\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1f41a2d\" data-id=\"1f41a2d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fe9c1f4 elementor-widget elementor-widget-shortcode\" data-id=\"fe9c1f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div id=\"tv-video\" class=\"container\"><h3>TV<\/h3><div class=\"video-category\"><div class=\"video-container\"><div class=\"video\"><div class=\"play-video\"><\/div><iframe title=\"The Podcast Project by Cablenet | The Road to Paris Series Intro\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/0oCh0VXMtqs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div><h6>TV Video<\/h6><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4cf3b61 elementor-section-full_width elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"4cf3b61\" data-element_type=\"section\" data-e-type=\"section\" id=\"mobile-video-support\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e6a9ba5\" data-id=\"e6a9ba5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d4a6240 elementor-widget elementor-widget-shortcode\" data-id=\"d4a6240\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div id=\"mobile-video\" class=\"container\"><h3>Mobile<\/h3><div class=\"video-category\"><div class=\"video-container\"><div class=\"video\"><div class=\"play-video\"><\/div><iframe title=\"The Podcast Project by Cablenet | The Road to Paris Series Intro\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/0oCh0VXMtqs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div><h6>Mobile Video<\/h6><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How can we help you today? Customer service is our priority. Contact us for any queries &amp; our highly trained personnel will assist you accordingly Internet Speed LIVE GAMES Write to Us Coverage Check Pay Bill Frequently Asked Questions Video<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-569","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Cablenet Support Cyprus - Help Centre, FAQs &amp; Troubleshooting<\/title>\n<meta name=\"description\" content=\"Get support for your Cablenet services with helpful guides, FAQs and troubleshooting tips. Find answers quickly and resolve internet, TV or mobile issues.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cablenet.com.cy\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"Get support for your Cablenet services with helpful guides, FAQs and troubleshooting tips. Find answers quickly and resolve internet, TV or mobile issues.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cablenet.com.cy\/en\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Cablenet\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Cablenetcy\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-22T09:46:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cablenet.com.cy\/wp-content\/uploads\/cablenet-logo-purple-wide.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2500\" \/>\n\t<meta property=\"og:image:height\" content=\"1407\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/cablenet.com.cy\\\/en\\\/support\\\/\",\"url\":\"https:\\\/\\\/cablenet.com.cy\\\/en\\\/support\\\/\",\"name\":\"Cablenet Support Cyprus - Help Centre, FAQs & Troubleshooting\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cablenet.com.cy\\\/#website\"},\"datePublished\":\"2023-03-20T12:55:30+00:00\",\"dateModified\":\"2026-04-22T09:46:59+00:00\",\"description\":\"Get support for your Cablenet services with helpful guides, FAQs and troubleshooting tips. Find answers quickly and resolve internet, TV or mobile issues.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/cablenet.com.cy\\\/en\\\/support\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/cablenet.com.cy\\\/en\\\/support\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/cablenet.com.cy\\\/en\\\/support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/cablenet.com.cy\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/cablenet.com.cy\\\/#website\",\"url\":\"https:\\\/\\\/cablenet.com.cy\\\/\",\"name\":\"Cablenet\",\"description\":\"A Better Life\",\"publisher\":{\"@id\":\"https:\\\/\\\/cablenet.com.cy\\\/#organization\"},\"alternateName\":\"Cablenet Cyprus\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/cablenet.com.cy\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/cablenet.com.cy\\\/#organization\",\"name\":\"Cablenet\",\"alternateName\":\"Cablenet Cyprus\",\"url\":\"https:\\\/\\\/cablenet.com.cy\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/cablenet.com.cy\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/cablenet.com.cy\\\/wp-content\\\/uploads\\\/cablenet-logo-purple-square.webp\",\"contentUrl\":\"https:\\\/\\\/cablenet.com.cy\\\/wp-content\\\/uploads\\\/cablenet-logo-purple-square.webp\",\"width\":1450,\"height\":1450,\"caption\":\"Cablenet\"},\"image\":{\"@id\":\"https:\\\/\\\/cablenet.com.cy\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Cablenetcy\\\/\",\"https:\\\/\\\/www.instagram.com\\\/cablenet_cyprus\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/cablenet-communication-systems-plc\\\/\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/CablenetCyprus\",\"https:\\\/\\\/www.tiktok.com\\\/@cablenetcy\",\"https:\\\/\\\/www.facebook.com\\\/CablenetSports\\\/\",\"https:\\\/\\\/www.instagram.com\\\/cablenet_sports\\\/\",\"https:\\\/\\\/www.tiktok.com\\\/@cablenet_sportscy\"],\"description\":\"Cablenet Communication Systems PLC is one of Cyprus's leading telecommunications providers, delivering broadband, mobile, TV, and B2B digital services to businesses and households across the island. A fully recognised subsidiary of GO plc, Cablenet serves over 171,000 mobile subscribers and reaches more than 235,000 premises with fibre coverage.\",\"email\":\"info@cablenetcy.net\",\"telephone\":\"+357 22 25 51 30\",\"legalName\":\"Cablenet Communication Systems PLC\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"201\",\"maxValue\":\"500\"},\"ownershipFundingInfo\":\"https:\\\/\\\/cablenet.com.cy\\\/en\\\/investor-centre\\\/\",\"actionableFeedbackPolicy\":\"https:\\\/\\\/cablenet.com.cy\\\/en\\\/business\\\/contact-us\\\/\",\"correctionsPolicy\":\"https:\\\/\\\/cablenet.com.cy\\\/en\\\/complaints\\\/\",\"ethicsPolicy\":\"https:\\\/\\\/cablenet.com.cy\\\/en\\\/standards-and-compliance\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Cablenet Support Cyprus - Help Centre, FAQs & Troubleshooting","description":"Get support for your Cablenet services with helpful guides, FAQs and troubleshooting tips. Find answers quickly and resolve internet, TV or mobile issues.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cablenet.com.cy\/en\/support\/","og_locale":"en_US","og_type":"article","og_title":"Support","og_description":"Get support for your Cablenet services with helpful guides, FAQs and troubleshooting tips. Find answers quickly and resolve internet, TV or mobile issues.","og_url":"https:\/\/cablenet.com.cy\/en\/support\/","og_site_name":"Cablenet","article_publisher":"https:\/\/www.facebook.com\/Cablenetcy\/","article_modified_time":"2026-04-22T09:46:59+00:00","og_image":[{"width":2500,"height":1407,"url":"https:\/\/cablenet.com.cy\/wp-content\/uploads\/cablenet-logo-purple-wide.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/cablenet.com.cy\/en\/support\/","url":"https:\/\/cablenet.com.cy\/en\/support\/","name":"Cablenet Support Cyprus - Help Centre, FAQs & Troubleshooting","isPartOf":{"@id":"https:\/\/cablenet.com.cy\/#website"},"datePublished":"2023-03-20T12:55:30+00:00","dateModified":"2026-04-22T09:46:59+00:00","description":"Get support for your Cablenet services with helpful guides, FAQs and troubleshooting tips. Find answers quickly and resolve internet, TV or mobile issues.","breadcrumb":{"@id":"https:\/\/cablenet.com.cy\/en\/support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cablenet.com.cy\/en\/support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/cablenet.com.cy\/en\/support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/cablenet.com.cy\/"},{"@type":"ListItem","position":2,"name":"Support"}]},{"@type":"WebSite","@id":"https:\/\/cablenet.com.cy\/#website","url":"https:\/\/cablenet.com.cy\/","name":"Cablenet","description":"A Better Life","publisher":{"@id":"https:\/\/cablenet.com.cy\/#organization"},"alternateName":"Cablenet Cyprus","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cablenet.com.cy\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/cablenet.com.cy\/#organization","name":"Cablenet","alternateName":"Cablenet Cyprus","url":"https:\/\/cablenet.com.cy\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/cablenet.com.cy\/#\/schema\/logo\/image\/","url":"https:\/\/cablenet.com.cy\/wp-content\/uploads\/cablenet-logo-purple-square.webp","contentUrl":"https:\/\/cablenet.com.cy\/wp-content\/uploads\/cablenet-logo-purple-square.webp","width":1450,"height":1450,"caption":"Cablenet"},"image":{"@id":"https:\/\/cablenet.com.cy\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Cablenetcy\/","https:\/\/www.instagram.com\/cablenet_cyprus\/","https:\/\/www.linkedin.com\/company\/cablenet-communication-systems-plc\/","https:\/\/www.youtube.com\/user\/CablenetCyprus","https:\/\/www.tiktok.com\/@cablenetcy","https:\/\/www.facebook.com\/CablenetSports\/","https:\/\/www.instagram.com\/cablenet_sports\/","https:\/\/www.tiktok.com\/@cablenet_sportscy"],"description":"Cablenet Communication Systems PLC is one of Cyprus's leading telecommunications providers, delivering broadband, mobile, TV, and B2B digital services to businesses and households across the island. A fully recognised subsidiary of GO plc, Cablenet serves over 171,000 mobile subscribers and reaches more than 235,000 premises with fibre coverage.","email":"info@cablenetcy.net","telephone":"+357 22 25 51 30","legalName":"Cablenet Communication Systems PLC","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"201","maxValue":"500"},"ownershipFundingInfo":"https:\/\/cablenet.com.cy\/en\/investor-centre\/","actionableFeedbackPolicy":"https:\/\/cablenet.com.cy\/en\/business\/contact-us\/","correctionsPolicy":"https:\/\/cablenet.com.cy\/en\/complaints\/","ethicsPolicy":"https:\/\/cablenet.com.cy\/en\/standards-and-compliance\/"}]}},"_links":{"self":[{"href":"https:\/\/cablenet.com.cy\/en\/wp-json\/wp\/v2\/pages\/569","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cablenet.com.cy\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cablenet.com.cy\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cablenet.com.cy\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cablenet.com.cy\/en\/wp-json\/wp\/v2\/comments?post=569"}],"version-history":[{"count":230,"href":"https:\/\/cablenet.com.cy\/en\/wp-json\/wp\/v2\/pages\/569\/revisions"}],"predecessor-version":[{"id":221258,"href":"https:\/\/cablenet.com.cy\/en\/wp-json\/wp\/v2\/pages\/569\/revisions\/221258"}],"wp:attachment":[{"href":"https:\/\/cablenet.com.cy\/en\/wp-json\/wp\/v2\/media?parent=569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}