Job Description
As our Credit Control & Collections Analyst, you will play a critical role in keeping Cablenet’s financial engine running smoothly. You’ll manage a portfolio of customer accounts, protect revenue, and work closely with Finance, Billing, and Customer Care to resolve issues and drive collection performance. This is a role for someone equally comfortable with numbers and with people, analytical enough to spot trends, and confident enough to negotiate solutions.
What you will do
- Own a portfolio of customer accounts, monitoring balances, chasing payment proactively, and ensuring timely resolution
- Set and adjust customer credit limits based on payment history and risk indicators
- Produce regular reports on overdue accounts, recovery rates, and trends for management review
- Identify unusual account activity and repeat late-payers early, and recommend clear courses of action
- Negotiate and set up instalment plans with customers facing financial difficulty, and track adherence
- Coordinate account suspensions and service restrictions for non-paying customers, within company policy and legal requirements
- Act as the link between customers and internal teams (Billing, Customer Care, Finance) when billing disputes arise
- Generate invoices, credit notes, and revenue postings; maintain reconciled customer and bank ledgers
- Support month-end and year-end financial close, particularly around receivables, provisioning, and write-offs
- Bring forward ideas to streamline collections tracking and processing, including smarter use of existing systems
- Use data and analytics to identify risks, trends, and opportunities within the receivables portfolio
- Build and refine automations that reduce manual effort in collections tracking and reporting
What we are looking for
- Degree or Diploma in Accounting, Finance, Business Administration, or a related discipline
- 2-4 years of experience in credit control, collections, or accounts receivable; exposure to financial or data analytics is a strong advantage
- Experience in a high-volume, customer-facing environment is advantageous
- Familiarity with ERP and/or billing systems and large customer datasets (e.g. SAP, Salesforce)
- Solid understanding of credit control practices, billing cycles, and payment terms
- Strong analytical and problem-solving skills, with a high level of attention to detail
- Advanced MS Excel skills; SQL or Power BI knowledge is a plus
- Excellent Greek and English, both written and spoken
- Strong communication and negotiation skills, with the ability to work independently and as part of a team
- High discretion when handling sensitive financial and customer data
What we offer
- Competitive salary + 13th salary
- Performance-based annual bonus
- 21–25 days annual leave
- Full medical insurance coverage
- Provident Fund
- Complimentary Cablenet services
- Hybrid working arrangements
- Training, development & up to 50% university scholarship
All applications will be handled with complete confidentiality. Interested candidates may send their CVs until July 19th, 2026.