Job Description
We are looking for a skilled Billing Specialist to play a key role in our billing operations. If you have hands-on experience with billing management systems and thrive in a fast-paced, solution-driven environment, we want to hear from you! In this role, you will oversee the administration and support of Cablenet’s rating, charging, and billing functions, ensuring swift and accurate issue resolution. Join us to make a meaningful impact on our billing efficiency and customer satisfaction.
Responsibilities:- Operate Cablenet’s Billing, rating, and charging infrastructure by ensuring the system is healthy and well-maintained. This involves liaison with other team members such as Database Administrators (DBAs) and System Admins
- Executing the billing and charging process to ensure the timely processing of bill runs
- Perform or support rate adjustments and maintain charging and billing configurations within the system as needed
- Create new products in Cablenet’s billing system as commercial teams require
- Proactively build Proof of Concepts for new products to present to commercial teams
- Participate with the rest of the Digital team to map the 3-year strategy for the billing ecosystem
- Provide technical support required to set up and maintain internal parameters for the billing software
- Monitor performance, investigate in-depth billing issues, and maintain systems according to Cablenet’s standards
- Troubleshoot issues and outages
- Upgrade systems with new releases and patches, in coordination with the vendor
- Build and maintain technical documentation
- Perform customer follow-ups as needed to ensure timely resolution of all billing issues
- Bachelor’s degree in Computer Science, Information Technology, or other related field
- Experience with SQL and PL/SQL
- Excellent Knowledge of Linux, and various operating systems and platforms
- Experience with scripting and automation tools
- Any Professional certification in related systems will be considered an advantage
- Knowledge of Kubernetes and cloud technologies will be considered an advantage
- Knowledge and experience with agile methodologies, such as Scrum or Kanban will be considered an advantage
- Strong verbal and written communication skills both in Greek and English
- Analytical and problem-solving abilities, with keen attention to detail
- Strong organizational skills to enable multitasking and timely follow-up
- Ability to use own initiative, prioritize, and work independently
All applications will be handled with complete confidentiality. Interested candidates may send their CVs until November 29th, 2024.