Ανακοίνωση
Call Center Representative
Cablenet Communication Systems PLC seeks to recruit a full-time person for the following career opportunity based in Nicosia:
Call Center Representative
Responsibilities
- Act as an interface between the customers and the company by providing exceptional customer service and handling customers’ queries and complaints in a professional and timely manner
- Promote and details information about the company’s products and services; provide guidance to existing/potential customers and assist them in selecting those products/services best suited to their needs
- To escalate and liaise with other departments for issues such as payment
- Solve all issues or requests in detail through proper information or referral to the appropriate internal department
- High School Diploma
- Educated to a degree level will be an advantage
- Ability to work on any shift including Saturday
- Excellent command of the spoken/written Greek and English language
- Computer literate
- Excellent communication skills
- Time management skills and ability to prioritise
- Excellent problem-solving capabilities
- Positive attitude and customer oriented
- Previous customer service experience will be considered as an advantage