eSIM

The main difference between a SIM card and an eSIM is physical presence. The SIM is a physical card that must be inserted in a device, whereas the eSIM is embedded in the device. This allows the user to use mobile services without the need for a physical card.

An eSIM does exactly what a physical SIM card does. The only difference is that, instead of inserting it into your device, you scan a QR code which provides all the data that your device needs in order to establish a connection with Cablenet’s network.

Yes, eSIM QR codes are unique. Every eSIM has its own unique code that contains specific information regarding the connected subscription. As soon as the QR code is scanned and for however long the eSIM stays activated on your device, the QR code is deactivated and can not be reused. This unique QR code ensures that only your device has access to and can activate the eSIM connected to your service.

You can visit any Cablenet store and swap your physical SIM card to an eSIM. The charge for the change will be according to the Cablenet Pricelist valid at that time.

1. Get an eSIM Voucher from a Cablenet store.
2. In your device’s settings, locate the eSIM or mobile settings.
3. Select the option to add or activate an eSIM profile.
4. Scan the Voucher’s QR code.
5. Follow the on-screen instructions to complete the eSIM activation process.

You can have only one profile per eSIM.

You can check if your device is included in the devices supported by our eSIM service in the above list of certified devices.

There is no upfront cost for eSIMs, aside from the Mobile Telephony Service activation fee that applies to all new Mobile Telephony subscriptions.

eSIM technology is safe and uses encryption and authentication protocols, just like a physical SIM card does.

The PIN and PUK codes are printed on the eSIM Voucher.

You can use all mobile telephony services with an eSIM, exactly as you would with any physical SIM card.

Your physical SIM card will be deactivated upon activation of the eSIM.

Only one number per eSIM can be active.

That depends on your device. If your device supports it, then you can use both a physical SIM card and an eSIM at the same time.

If your mobile is stolen or lost, you must contact the Customer Call Centre on 130 (+357 22255130 from abroad) immediately, so that we can deactivate your eSIM and prevent the possibility of its unauthorised use. We can replace your eSIM at any Cablenet store. Replacement will be charged according to the Cablenet Pricelist valid at that time.

1. In your device’s settings, locate the eSIM or mobile settings.
2. Locate the option to manage or uninstall an eSIM profile.
3. Select the eSIM profile you wish to uninstall and follow the on-screen instructions

You can transfer your eSIM to another compatible device up to 6 times. After that, you will have to get a new eSIM Voucher.

The eSIM will not be affected unless it is completely deleted from the device.

Yes, the eSIM can be used overseas, just like a physical SIM card would.

Yes, you can visit any Cablenet store and revert to a physical SIM card.

Yes, you can install the eSIM to a new device after you first delete it from your current device. You can then reinstall the eSIM on your new device by scanning the QR code on your eSIM Voucher.

Yes, new devices that are supported by our eSIM service will be added at regular intervals. You can see the updated list of certified devices in the above section.