Terms & Conditions
Commercially available
Competitions Terms and Conditions
Terms and Conditions - Cablenet Sports IG Competition "The Champions Corner"
- The participants must be permanent residents of Cyprus who are over 18 years of age.
- Employees of Cablenet and first-degree relatives are not eligible to enter the competition
- The competition is held on the official Instagram page of Cablenet_sports.
- The Competition will run from Monday 17/06/24 10:30 until Monday 08/07/24 23:59.
- The draws will take place on Tuesday 25/06/24, Monday 01/07/24, & Monday 08/07/24
- There will be 10 winners, each of whom will win Food & Drink for 5 people (each winner) in the specially designed area: "The Champions Corner" at Hogar All Day. From the draw on Tuesday 25/06/24, 4 winners will be selected. Prizes will be redeemed for the following matches: 29 & 30 June and 01 & 02 July. From the draw on Monday 07/01/24, 5 winners will be selected. Prizes will be redeemed for the following matches: July 05 & 06 and July 09 & 10. From the draw on Monday 07/08/24, 1 winner will be selected. The gift will be redeemed for the match: July 14th.
- The winners will be notified by text message (DM) from the official account of Cablenet Sports, on the Instagram account that he/she has provided during the process of his/her participation in the competition to arrange the receipt of the gift.
- If the winner does not respond and/or does not accept the gift within 48 hours, Cablenet reserves the right to conduct a new draw and award the prize to a new winner.
- The winner cannot exchange the gift for any monetary amount or any other provision.
- The winner may be asked to provide proof of identity in order to receive their gift.
- Upon entering the Competition, participants consent to the following:
- Collection of data by Cablenet, that will be used to check the validity of entries and communication with winners,
- Communication for Marketing purposes, via telephone, text message (SMS) and/or email. The subscriber may withdraw their consent at any time, in person at any Cablenet store or via the Cablenet Customer Service Centre by calling 130.
- Participating in the Competition entails full acceptance of the terms and conditions.
Mobile Plans
Terms and Conditions – Mobile Purple Max Student Offer
- The offer is valid for new and existing subscribers, students at universities and higher education institutions in Cyprus, for the Mobile Purple Max plan.
- Students will have to present a valid student ID card where the date of its expiry is displayed or a confirmation by the university or higher education institution where they are registered which should clearly state the period of study.
- The offer is valid for up to one (1) Mobile Purple Max subscription per student.
- The monthly subscription of the Mobile Purple Max service will be offered at the reduced price of €15.00 for 24 months. After the 24 months have passed, the monthly subscription of the Mobile Purple Max service will be charged according to the valid Cablenet price list at the time.
- The prices for Cablenet’s mobile telephony services are determined according to the Cablenet pricelist valid at that time and/or any offers that may be valid at that time which can be combined with this offer.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – Mobile Purple Max Youth Offer
- The offer is valid for new and existing subscribers for the Mobile Purple Max plan.
- The offer is valid for parents that wish to either transfer the mobile numbers of their children of ages between 10-18 from another provider to Cablenet or choose a new mobile number for their children.
- The offer is valid for up to three (3) Mobile Purple Max subscriptions per family. It is specified that the subscriptions will be registered on the parents name.
- In order to be eligible for this offer, the parent must have an existing Mobile Purple Max subscription.
- In order to claim the offer the parent will need to present the child’s birth certificate or a valid citizen identity during the application. This applies to each subscription individually.
- The monthly subscription of the Mobile Purple Max service will be offered at the reduced price of €15.00 for 24 months. After the 24 months have passed, the monthly subscription of the Mobile Purple Max service will be charged according to the valid Cablenet price list at the time.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – Mobile Purple Max Specific Age Groups Offer
- The offer is valid for new and existing subscribers that are between the ages of 18 and 30 or over 65 years old, for the Mobile Purple Max plan.
- The beneficiaries will have to present their valid citizen ID card or passport as proof that they are between the ages of 18 and 30 or over 65 years old.
- The offer is valid for one (1) Mobile Purple Max subscriptions per beneficiary.
- The monthly subscription of the Mobile Purple Max service will be offered at the reduced price of €15.00 for 24 months. After the 24 months have passed, the monthly subscription of the Mobile Purple Max service will be charged according to the valid Cablenet price list at the time.
- The prices for Cablenet’s mobile telephony services are determined according to the Cablenet pricelist valid at that time and/or any offers that may be valid at that time which can be combined with this offer.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions - Mobile Data King
- The Mobile Data King Plan is intended for new and existing subscribers.
- The basic monthly subscription for the Mobile Data King Plan will be offered at a monthly fee of €14.00.
- With the Data King Plan, the Subscriber can have 100 Minutes, 100 SMS and unlimited data within Cyprus, subject to the fair usage policy stated in these terms.
- To avoid network congestion and protect the quality of services provided to customers, Cablenet implements a Fair Usage Policy, which means that the Mobile Data King Plan, which includes unlimited Data, is offered only for personal use of the service, with a limit of 200GB. Once 200GB is reached, the download speed will be reduced to 8Mbps.
- All prices include VAT.
- The provision of Services is governed by the General Terms and Conditions of Service Provision, the Special Terms of Service Provision of Cablenet, and these Specialized Terms. In the event of a conflict between the General Terms, Special Terms, and these terms, the provisions of these terms shall prevail.
- Cablenet reserves the right to reject any application at its absolute discretion.
- Cablenet reserves the right to modify these terms at any time without prior notice, in accordance with applicable law. The modified terms and conditions will be posted on Cablenet's website.
- These terms are governed by and interpreted in accordance with the Laws of the Republic of Cyprus.
Terms and Conditions - Mobile Data King Offer
- The Mobile Data King Plan is intended for new and existing subscribers.
- The offer is valid from the 02/10/2024 until the 31/01/2025.
- The monthly subscription of the Μobile Data King Plan will be offered at the reduced price of €12.00 for 36 months. After the 36 months have passed, the monthly subscription of the Mobile Data King Plan will be charged according to the valid Cablenet price list at the time.
- With the Data King Plan, the Subscriber can have unlimited data within Cyprus, subject to the fair usage policy stated in these terms.
- To avoid network congestion and protect the quality of services provided to customers, Cablenet implements a Fair Usage Policy, which means that the Mobile Data King Plan, which includes unlimited Data, is offered only for personal use of the service, with a limit of 200GB. Once 200GB is reached, the download speed will be reduced to 8Mbps.
- All prices include VAT.
- The provision of Services is governed by the General Terms and Conditions of Service Provision, the Special Terms of Service Provision of Cablenet, and these Specialized Terms. In the event of a conflict between the General Terms, Special Terms, and these terms, the provisions of these terms shall prevail.
- Cablenet reserves the right to reject any application at its absolute discretion.
- Cablenet reserves the right to modify these terms at any time without prior notice, in accordance with applicable law. The modified terms and conditions will be posted on Cablenet's website.
- These terms are governed by and interpreted in accordance with the Laws of the Republic of Cyprus.
Offers Terms and Conditions
Terms and Conditions – Purple Sports
- The offer is valid for new subscriptions with a new 24-month Contract combined with either the Purple Internet or Purple Max Internet* Service.
- The offer price is valid throughout the 24-month Contract.
- All prices include VAT.
- The selected Internet Service and the Purple Sports TV 1 sports package must remain unchanged throughout the duration of the Contract. Should the Internet Service be changed or the Purple Sports TV 1 sports package removed, the Contract will be terminated immediately and the offer will cease to be valid.
- In instances where the Contract is terminated early, the offer shall cease to be in force and will be modified, replaced or, depending on the case, immediately and rightfully terminated as an ancillary Contract.
- In instances where the Subscriber terminates the Contract early for whichever reason, the Subscriber shall be obliged to pay the Company the amount owed for Services rendered according to the offer’s early termination table, in addition to an Administrative Termination Fee according to the Company’s Pricelist.
- Upon completion of the 24-month Contract, the offered Internet Service, the Purple Sports TV 1 sports package and any additional Services will continue to be offered according to the Cablenet Pricelist valid at that time.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Special Terms.
- Any offer of Services in kind is valid exclusively for the period during which it is specifically offered and cannot be redeemed for cash or credit or discount for other Services or exchanged for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
- Purple Max Internet offers 250Mbps speed with the capability of reaching the maximum available network speed in the subscriber’s area.
- The Service is governed by the Fair Usage Policy which is posted on the Company’s website, at https://cablenet.com.cy/en/about-us/fair-usage-policy/
- The Plume HomePass® service’s Pods included in the Service are Cablenet’s property and must be returned in instances where the subscriber chooses to terminate their subscription or change Service.
- In instances where the Pods are not returned following termination of the additional service, the Subscriber shall be obliged to pay €80.00 per Pod, VAT inclusive.
- The cost of purchasing additional Pods further to the two (2) included in the Service is set at €49.00 each, including VAT.
- The maximum number of additional Pods per subscription is three (3).
- In instances of a faulty Pod, the Subscriber must inform Cablenet immediately so that the necessary steps may be taken.
- A HomePass® app (third-party provider) account must be created in order for the additional Plume HomePass® service to function. During registration on the app, the Subscriber must provide a valid personal email address in order to activate the service. The Subscriber accepts that they will be unable to use the service without the provision of a personal email address.
- The HomePass® app is available for free download from the App Store for iOS devices and Google Play for Android devices.
- For the optimal and most effective provision of the Plume HomePass® service to the Subscriber, Pods collect data regarding their use and the service’s performance.
- Provision of the additional Plume HomePass® service is governed by Cablenet’s General Terms and Conditions for the Provision of Service and its Special Terms and Conditions for the Provision of Service.
Terms and Conditions – Internet Plug & Surf service
- These terms concern the receipt of equipment and the Purple Wireless Internet Service (hereinafter “the Service”) for existing Subscribers.
- The Service is only made available to existing Subscribers who have an active Cablenet subscription to any fixed internet Service.
- These terms form an integral part of the Contract and the provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Services, the Specialised Terms for Cablenet Mobile and the Terms for Use of Internet Application.
- Cablenet is entitled to limit the number of applications for the Service, depending on the availability of devices, at its absolute discretion.
- The Service’s Advertised Speed is set at 40MBps download speed and 10MBps upload speed.
- The Service includes 500GB of data per month, with a monthly subscription fee of €20. It is clarified that any unused data at the end of the month will not be rolled over to the next. In instances where the entire data volume available is used before the end of a specific month, use of the Service will not be possible before the beginning of the following month.
- The Service’s speed limits are defined as follows, relative to the Advertised Speed: Usual Speed 90% and Minimum Speed 50%.
- The Maximum Estimated Speed possible to achieve relative to the Advertised Speed is affected by the geographical location where the Equipment is being used and the area’s mobile Network capability. Hence, the Maximum Estimated Speed is defined as being 100% of the Advertised Speed.
- The service will be offered through the 4G network, depending on availability.
- Coverage and the Service may be adversely affected by interference, atmospheric conditions, geographical factors, network congestion, maintenance, malfunction, or other operational or technical difficulties, meaning that the Subscriber may not receive service in some areas or for some periods of time.
- There is a €7 activation cost for the Service which will be charged on the next invoice following delivery of the equipment.
- The Service is intended for data use only. Voice calls and messaging will not be possible using the SIM card provided with the Service.
- The Service does not support international roaming.
- TV Services cannot be used through this Service.
- The Service allows temporary disconnection. The Subscriber can apply for temporary disconnection up to three (3) times within a single calendar year at a charge of €3 per month, provided that at least one (1) month has passed since the Service was last activated. There will be a €5 charge for each activation of the Service following temporary disconnection.
- The SIM card provided with the Service can only be used with this equipment.
- Purchase of the specialised equipment mentioned above is a prerequisite for use of the Service. The equipment is offered at a one-time cost of €79.90 and its ownership is transferred to the Subscriber.
- The cost of the Service’s equipment will be charged on the next invoice following delivery of the equipment. Payment for the equipment will be completed upon settlement of the invoice in question.
- Application for the Service may be made at any Cablenet Customer Service Centre or online viawww.cablenet.com.cy.
- The Subscriber declares that all the information they have provided is correct and complete.
- The equipment cannot be exchanged for another product or transferred or returned. For after-sales device support, Subscribers can contact any Cablenet Customer Service Centre.
- In instances where the Subscriber proceeds with early termination of the Contract, the Subscriber is obliged to give Cablenet 30 days’ notice, otherwise they will be subject to an Administrative Termination Fee of €25.
- The Subscriber is obliged to keep the original purchase invoice received with the equipment for guarantee purposes.
- The equipment has a legal guarantee of two (2) years from the date of purchase, as provided by law. In instances of faulty equipment, the subscriber must return it to any Cablenet Customer Service Centre along with the original purchase invoice. At this point, Cablenet reserves the right to examine the equipment within a reasonable period of time. The equipment will be sent for inspection by specialised technical personnel and, if proved to be defective from the factory, will be replaced accordingly.
- Cablenet reserves the right to modify the Service, at its absolute discretion.
- Cablenet reserves the right to reject any application at its absolute discretion.
Terms and Conditions – Purple Max Internet service
- Purple Max Internet offers 250Mbps speed with the capability of reaching the maximum available network speed in the subscriber’s area.
- The Service is governed by the Fair Usage Policy, which is posted on the Company’s website, at Fair usage policy - Cablenet Communication Systems PLC
- In addition, the Purple Max Internet Service includes the Plume HomePass® service for which additional Special Terms apply, as mentioned below.
- The Plume HomePass® service’s Pods included in the Service are Cablenet’s property and must be returned in instances where the subscriber chooses to terminate their subscription or change Service.
- In instances where the Pods are not returned following termination of the additional service, the Subscriber shall be obliged to pay €80.00 per Pod, VAT inclusive.
- The cost of purchasing additional Pods further to the two (2) included in the Service is set at €49.00 each, including VAT.
- The maximution is three (3). m number of additional Pods per subscrip
- In instances of a faulty Pod, the Subscriber must inform Cablenet immediately so that the necessary steps may be taken.
- A HomePass® app (third-party provider) account must be created in order for the additional Plume HomePass® service to function. During registration on the app, the Subscriber must provide a valid personal email address in order to activate the service. The Subscriber accepts that they will be unable to use the service without the provision of a personal email address.
- The HomePass® app is available for free download from the App Store for iOS devices and Google Play for Android devices.
- For the best and most effective provision of the Plume HomePass® service to the Subscriber, Pods collect data regarding their use and the service’s performance.
- Provision of the additional Plume HomePass® service is governed by Cablenet’s General Terms and Conditions for the Provision of Service and its Special Terms and Conditions for the Provision of Service
Terms and Conditions – Mobile Purple Max Student Offer
- The offer is valid for new and existing subscribers, students at universities and higher education institutions in Cyprus, for the Mobile Purple Max plan.
- Students will have to present a valid student ID card where the date of its expiry is displayed or a confirmation by the university or higher education institution where they are registered which should clearly state the period of study.
- The offer is valid for up to one (1) Mobile Purple Max subscription per student.
- The monthly subscription of the Mobile Purple Max service will be offered at the reduced price of €15.00 for 24 months. After the 24 months have passed, the monthly subscription of the Mobile Purple Max service will be charged according to the valid Cablenet price list at the time.
- The prices for Cablenet’s mobile telephony services are determined according to the Cablenet pricelist valid at that time and/or any offers that may be valid at that time which can be combined with this offer.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – Mobile Purple Max Youth Offer
- The offer is valid for new and existing subscribers for the Mobile Purple Max plan.
- The offer is valid for parents that wish to either transfer the mobile numbers of their children of ages between 10-18 from another provider to Cablenet or choose a new mobile number for their children.
- The offer is valid for up to three (3) Mobile Purple Max subscriptions per family. It is specified that the subscriptions will be registered on the parents name.
- In order to be eligible for this offer, the parent must have an existing Mobile Purple Max subscription.
- In order to claim the offer the parent will need to present the child’s birth certificate or a valid citizen identity during the application. This applies to each subscription individually.
- The monthly subscription of the Mobile Purple Max service will be offered at the reduced price of €15.00 for 24 months. After the 24 months have passed, the monthly subscription of the Mobile Purple Max service will be charged according to the valid Cablenet price list at the time.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – Mobile Purple Max Specific Age Groups Offer
- The offer is valid for new and existing subscribers that are between the ages of 18 and 30 or over 65 years old, for the Mobile Purple Max plan.
- The beneficiaries will have to present their valid citizen ID card or passport as proof that they are between the ages of 18 and 30 or over 65 years old.
- The offer is valid for one (1) Mobile Purple Max subscriptions per beneficiary.
- The monthly subscription of the Mobile Purple Max service will be offered at the reduced price of €15.00 for 24 months. After the 24 months have passed, the monthly subscription of the Mobile Purple Max service will be charged according to the valid Cablenet price list at the time.
- The prices for Cablenet’s mobile telephony services are determined according to the Cablenet pricelist valid at that time and/or any offers that may be valid at that time which can be combined with this offer.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – Purple Internet 200Mbps €25
- The offer is valid for new subscriptions for new 24-month Contracts on the Purple Internet service
- The monthly subscription of the Purple Internet service will be offered at the price of €25.00 for 24months. Following the expiration of the 24month renewal, the contract monthly subscription of the Purple Internet 200M service will be charged according to the valid Cablenet pricelist at the time.
- The prices of Cablenet mobile services are charged according to the valid Cablenet pricelist at any time or/and any other applicable offers or discounts that can be combined with this offer.
- All prices include VAT.
- In the event of early termination of the Contract, the offer will cease to be in effect and will be amended, replaced, or terminated immediately and automatically, according to the circumstances, as an ancillary Contract.
- In the event of early termination of the Contract by the Subscriber for any reason, he/she will be required to pay to the Company any amounts that have become due and payable from the agreed Services provided to him/her, based on the early termination table, plus an extra amount equal to the Administrative Termination Fee under the Company’s Pricelist.
- The provision of Services is governed by Cablenet’s General Terms and Conditions for the Provision of Services, the Special Conditions for the Provision of Services and the current Special Conditions of this offer.
- Any promotion or offer of services in kind is valid exclusively for the period for which it is specifically offered and cannot be redeemed in cash or credit or as a discount on other Services or in exchange for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
Terms and Conditions - Purple Max Mobile - Specific Age Group Offer 17 euro
- The offer is valid for new and existing subscribers that are between the ages of 18 and 30 or over 65 years old, for the Mobile Purple Max plan.
- The beneficiaries will have to present their valid citizen ID card or passport as proof that they are between the ages of 18 and 30 or over the age of 65.
- The offer is valid for one (1) Mobile Purple Max subscription per beneficiary.
- The monthly subscription of the Mobile Purple Max service will be offered at the reduced price of €17.00 for 24 months. After the 24 months have passed, the monthly subscription of the Mobile Purple Max service will be charged according to the valid Cablenet price list at the time.
- The prices for Cablenet’s mobile telephony services are determined according to the Cablenet price list valid at that time and/or any offers that may be valid at that time which can be combined with this offer.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions - Purple Max Mobile - Student Offer 17 euro
- The offer is valid for new and existing subscribers, students at universities and higher education institutions in Cyprus, for the Mobile Purple Max plan.
- Students will have to present a valid student ID card where the date of its expiry is displayed or a confirmation by the university or higher education institution where they are registered which should clearly state the period of study.
- The offer is valid for up to one (1) Mobile Purple Max subscription per student.
- The monthly subscription of the Mobile Purple Max service will be offered at the reduced price of €17.00 for 24 months. After the 24 months have passed, the monthly subscription of the Mobile Purple Max service will be charged according to the valid Cablenet price list at the time.
- The prices for Cablenet’s mobile telephony services are determined according to the Cablenet pricelist valid at that time and/or any offers that may be valid at that time which can be combined with this offer.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions - Purple Max Mobile - Youth Offer - 17 euro
- The offer is valid for new and existing subscribers for the Mobile Purple Max plan.
- The offer is valid for parents that wish to either transfer the mobile numbers of their children of ages between 10-18 from another provider to Cablenet or choose a new mobile number for their children.
- The offer is valid for up to three (3) Mobile Purple Max subscriptions per family. It is specified that the subscriptions will be registered on the parents name.
- In order to be eligible for this offer, the parent must have an existing Mobile Purple Max subscription.
- In order to claim the offer the parent will need to present the child's birth certificate or a valid citizen identity during the application. This applies to each subscription individually.
- The monthly subscription of the Mobile Purple Max service will be offered at the reduced price of €17.00 for 24 months. After the 24 months have passed, the monthly subscription of the Mobile Purple Max service will be charged according to the valid Cablenet price list at the time.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – Purple Max Internet 1G Offer
- The offer “Purple Max Internet 1G free for 12 months with a 24-month commitment” (the "Offer") is valid from August 1, 2024, to December 31, 2025 ("Offer Duration") for new subscriptions with a 24-month Contract for the Purple Max Internet 1G service of Cablenet Communication Systems (“Cablenet”).
- The Offer can be applied for one connection for each postal code address, and each subscriber can take advantage of the offer up to two times.
- With the Offer, Subscribers benefit either with:
- 100% discount on the monthly subscription fee for the Purple Max Internet 1G Service for the first twelve (12) months of the twenty-four (24) months of the Contract Duration ("Contract Duration") and, subsequently, the reduced price of €30 for the remaining Duration of the Contract, provided that the Subscriber combines an additional subscription plan in at least one of the following Cablenet services: Cablenet Mobile (Purple Max Mobile, Data King Plan) and/or TV package and/or sports content package, with a twenty-four (24) month commitment and maintains the additional plan throughout the Contract Duration, or
- 100% discount on the monthly subscription fee for the Purple Max Internet 1G Service for the first twelve (12) months of the Contract Duration and, subsequently, the reduced price of €40 for the remaining Duration of the Contract.
- Additionally, no charge for installation.
- The Offer is valid only in areas covered by Cablenet's proprietary network. For availability checks, you can inquire at a Cablenet store or by calling 130.
- All prices include VAT.
- After the expiration of the Contract Duration, the corresponding monthly subscription charges as published in the current price list on Cablenet's website apply.
- In case of early termination of the Contract by the Subscriber, for any reason, before the twenty-four (24) month period, the Offer ceases to be valid, and the Subscriber is obliged to pay Cablenet the installation fee and the Administrative Termination Fee according to the Company's Price List.
- In case of a plan change, installation address change, temporary disconnection, or ownership transfer, the Offer ceases to be valid, and the Subscriber is obliged to pay Cablenet the installation fee and the Administrative Termination Fee according to the Company's Price List.
- Any offer of Services in kind is valid exclusively for the period specifically offered and cannot be redeemed for cash, credit, discount on other Services, or exchange for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
- Cablenet reserves the right to modify the terms and conditions of the Offer, including the Offer Duration, at any time without prior notice, in accordance with applicable law. The modified terms and conditions will be posted on Cablenet's website.
- The provision of Services is governed by the General Terms and Conditions of Service Provision ("GTC"), the Special Terms of Service Provision of Cablenet ("STC"), and these Specialized Terms. In the event of a conflict or discrepancy between the GTC, STC, or these Specialized Terms, these Specialized Terms shall prevail.
- These Terms are governed by and interpreted in accordance with the Laws of the Republic of Cyprus.
Purple Internet
Terms and Conditions – 300M DEC Subsidy (Department of Electronic Communications)
- The Plan is valid for all natural persons (owners or renters) who do not yet have either a broadband services connection or a connection speed of at least 100 Mbps and live at an address where the subsidy is available. Each Beneficiary is entitled to a single connection for each premise.
- Provision of the offer falls within the framework of the ‘Cyprus National Broadband Plan’ of the Deputy Ministry of Research, Innovation and Digital Policy’s (DMRID) Department of Electronic Communications (DEC). Further information regarding the ‘Cyprus National Broadband Plan’ is available at https://gigavoucher.dmrid.gov.cy/voucher/faq/.
- Provision of the subsidy requires approval by the Department of Electronic Communications.
- Further to paragraph 1, the subsidy concerns:
- New Subscribers: A new Purple Internet service connection with a 12-month Contract
- Existing Subscribers: Upgrading of their existing Subscription, to the Purple Internet service with a new 12-month Contract.
- The subscribers who will benefit from the subsidy, will receive a €10/discount for 12months. The amount of the discount will be covered by the subsidy offered by the Department of Electronic Communications. The total subsidy amount is €120
- The offer cannot be combined with other Cablenet promotional activities and/or discounts.
- In instances where the Subscriber terminates the Contract early for whichever reason, the Subscriber shall be obliged to pay the Company the amount owed for Services rendered according to the ‘Cyprus National Broadband Plan’ offer’s early termination table, in addition to an Administrative Termination Fee according to the Company’s Pricelist.
- In instances where the Contract is terminated early, the offer shall cease to be in force and will be modified, replaced or, depending on the case, immediately and rightfully terminated as an ancillary Contract. In case of termination, there is an Administrative Termination Fee according to the Company’s Pricelist valid at that time.
- The subsidy amount will be deducted from the Subscriber’s monthly bill.
- The Subscriber has the right to add any additional service without subsidy.
- Upon completion of the 12-month Contract, the Purple Internet service’s basic monthly subscription fee will be that valid for the service according to the Cablenet pricelist valid at that time.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Special Terms.
- All prices include VAT.
- Any offer of Services in kind is valid exclusively for the period during which it is specifically offered and cannot be redeemed for cash or credit or discount for other Services, nor can it be exchanged for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
Terms and Conditions – Purple Internet 200Mbps €25
- The offer is valid for new subscriptions for new 24-month Contracts on the Purple Internet service
- The monthly subscription of the Purple Internet service will be offered at the price of €25.00 for 24months. Following the expiration of the 24month renewal, the contract monthly subscription of the Purple Internet 200M service will be charged according to the valid Cablenet pricelist at the time.
- The prices of Cablenet mobile services are charged according to the valid Cablenet pricelist at any time or/and any other applicable offers or discounts that can be combined with this offer.
- All prices include VAT.
- In the event of early termination of the Contract, the offer will cease to be in effect and will be amended, replaced, or terminated immediately and automatically, according to the circumstances, as an ancillary Contract.
- In the event of early termination of the Contract by the Subscriber for any reason, he/she will be required to pay to the Company any amounts that have become due and payable from the agreed Services provided to him/her, based on the early termination table, plus an extra amount equal to the Administrative Termination Fee under the Company’s Pricelist.
- The provision of Services is governed by Cablenet’s General Terms and Conditions for the Provision of Services, the Special Conditions for the Provision of Services and the current Special Conditions of this offer.
- Any promotion or offer of services in kind is valid exclusively for the period for which it is specifically offered and cannot be redeemed in cash or credit or as a discount on other Services or in exchange for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
Cablenet Prepaid
Terms and Conditions – Purple Loop
Terms and Conditions - Top-Up online service
- The Top-Up Online Service is available for all Cablenet Prepaid Mobile Services Subscribers of Cablenet Communication Systems PLC («Cablenet»).
- The Top-Up Online Service allows the user (“User”) of the Service to renew the remaining amount of money available for use of the Cablenet Prepaid Service (“Cablenet Prepaid”) of the connection number he/she wishes, through the Website.
- In order to renew the remaining available amount of Cablenet Prepaid (“Balance”), the User must insert the connection number of which he/she wishes to renew the Balance. If the User wishes to receive an invoice regarding the above renewal, the User may enter the email address where he/she wishes to receive the relevant invoice. It is hereby clarified that the email address in question will only be used for the purpose of sending the relevant invoice.
- In order to avoid any mistake when entering the connection number, it will be asked from the User to confirm the connection number. If, even during confirmation, the User enters an incorrect connection number for the second time, different from the one he /she wished to renew, and the payment is successfully completed, Cablenet bears no responsibility and is not obliged to return the paid renewal amount to the User.
- Payment is available via credit, debit , Visa, or Master Card (“Card”), in collaboration with Worldline Financial Services Europe (Wallee) through Wallee Payment Gateway, (Payment Gateway) where the payment is completed. Top-Ups are available only for the following amounts per Top-up: two (€2), five (€5), ten (€10), twenty (€20), fifty (€50).
- The User by submitting the Card data for the payment he/she accepts and agrees that Cablenet in collaboration with Wallee will charge that Card for the amount of the transaction. The Card data of the User is collected directly by Wallee without any intervention and/or access to the card data by Cablenet. Cablenet does not collect, store, or in any way processes data submitted during the transaction/payment execution process (e.g. card number, cvv2, expiry date).
- Therefore, Cablenet will bear no responsibility for any loss, damage and/or any other issue that arises in relation to any of the above data that the User registers on the Payment Gateway, nor for any other claims that arise from the use through Wallee Payment Gateway.
- The Balance Renewal of Cablenet Prepaid takes place immediately after receiving the successful payment The Subscriber who owns the connection number of which the Balance is renewed will receive an SMS with the information of the renewal to the said connection number.
- In the event that the payment was not successful, the Subscriber who owns the connection number registered on the website for the purpose of renewing the Balance, will receive an informative SMS message, regarding the failure to successfully complete the payment.
- In the event the payment was effected correctly and the Top-Up was unsuccessful due to a systemic error and therefore the Top-Up amount was held and the Balance was not renewed to the connection number submitted, then Cablenet undertakes to return the paid amount.
- Subject to the above, it is hereby clarified that Cablenet is not obliged to accept any requests for cancellation and/or refund for transactions and payments made through the Top-Up Online Service.
- Provided that the Subscriber has successfully and sufficiently renewed the Balance, he/she may proceed to acquire the Gimme prepaid plan of his/her choice or use his/her Balance to communicate.
- Top-Up Online Service is governed by the General Terms and Conditions of Service, the Cablenet Online Store Terms of Use and these Special Terms. In the event of a conflict between the General Terms and Conditions of Service, the Cablenet Online Store Terms of Use and these Terms, the provisions of these Terms shall prevail.
- Regarding the processing of your personal data collected by Cablenet you can refer to the “Privacy Policy” section of our website.
- These Terms are governed by and interpreted in accordance with the Laws of the Republic of Cyprus.
Purple Max Internet
Terms and Conditions – Purple Max Internet 1G Offer
- The offer “Purple Max Internet 1G free for 12 months with a 24-month commitment” (the "Offer") is valid from August 1, 2024, to December 31, 2025 ("Offer Duration") for new subscriptions with a 24-month Contract for the Purple Max Internet 1G service of Cablenet Communication Systems (“Cablenet”).
- The Offer can be applied for one connection for each postal code address, and each subscriber can take advantage of the offer up to two times.
- With the Offer, Subscribers benefit either with:
- 100% discount on the monthly subscription fee for the Purple Max Internet 1G Service for the first twelve (12) months of the twenty-four (24) months of the Contract Duration ("Contract Duration") and, subsequently, the reduced price of €30 for the remaining Duration of the Contract, provided that the Subscriber combines an additional subscription plan in at least one of the following Cablenet services: Cablenet Mobile (Purple Max Mobile, Data King Plan) and/or TV package and/or sports content package, with a twenty-four (24) month commitment and maintains the additional plan throughout the Contract Duration, or
- 100% discount on the monthly subscription fee for the Purple Max Internet 1G Service for the first twelve (12) months of the Contract Duration and, subsequently, the reduced price of €40 for the remaining Duration of the Contract.
- Additionally, no charge for installation.
- The Offer is valid only in areas covered by Cablenet's proprietary network. For availability checks, you can inquire at a Cablenet store or by calling 130.
- All prices include VAT.
- After the expiration of the Contract Duration, the corresponding monthly subscription charges as published in the current price list on Cablenet's website apply.
- In case of early termination of the Contract by the Subscriber, for any reason, before the twenty-four (24) month period, the Offer ceases to be valid, and the Subscriber is obliged to pay Cablenet the installation fee and the Administrative Termination Fee according to the Company's Price List.
- In case of a plan change, installation address change, temporary disconnection, or ownership transfer, the Offer ceases to be valid, and the Subscriber is obliged to pay Cablenet the installation fee and the Administrative Termination Fee according to the Company's Price List.
- Any offer of Services in kind is valid exclusively for the period specifically offered and cannot be redeemed for cash, credit, discount on other Services, or exchange for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
- Cablenet reserves the right to modify the terms and conditions of the Offer, including the Offer Duration, at any time without prior notice, in accordance with applicable law. The modified terms and conditions will be posted on Cablenet's website.
- The provision of Services is governed by the General Terms and Conditions of Service Provision ("GTC"), the Special Terms of Service Provision of Cablenet ("STC"), and these Specialized Terms. In the event of a conflict or discrepancy between the GTC, STC, or these Specialized Terms, these Specialized Terms shall prevail.
- These Terms are governed by and interpreted in accordance with the Laws of the Republic of Cyprus.
Purple Max Internet 1G
Terms and Conditions – Purple Max Internet 1G
- The offer is valid for new subscriptions for new 24-month Contracts on the Purple Max Internet 1G service
- The monthly subscription of the Purple Max Internet 1G service will be offered at the price of €45.00 for 24 months. Following the expiration of the 24 month renewal, the contract monthly subscription of the Purple Max Internet 1G service will be charged according to the valid Cablenet pricelist at the time.
- The prices of Cablenet mobile services are charged according to the valid Cablenet pricelist at any time or/and any other applicable offers or discounts that can be combined with this offer.
- All prices include VAT.
- In the event of early termination of the Contract, the offer will cease to be in effect and will be amended, replaced, or terminated immediately and automatically, according to the circumstances, as an ancillary Contract.
- In the event of early termination of the Contract by the Subscriber for any reason, he/she will be required to pay to the Company any amounts that have become due and payable from the agreed Services provided to him/her, based on the early termination table, plus an extra amount equal to the Administrative Termination Fee under the Company’s Pricelist.
- The provision of Services is governed by Cablenet’s General Terms and Conditions for the Provision of Services, the Special Conditions for the Provision of Services and the current Special Conditions of this offer.
- Any promotion or offer of services in kind is valid exclusively for the period for which it is specifically offered and cannot be redeemed in cash or credit or as a discount on other Services or in exchange for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
- The Plume HomePass® service’s Pods included in the Service are Cablenet’s property and must be returned in instances where the subscriber chooses to terminate their subscription or change Service.
- In instances where the Pods are not returned following termination of the additional service, the Subscriber shall be obliged to pay €80.00 per Pod, VAT inclusive.
- The cost of purchasing additional points further to the two (2) included in the Service is set at €3.00/ month each, including VAT.
- The maximum is three (3). number of additional points per subscriber
- In instances of a faulty Pod, the Subscriber must inform Cablenet immediately so that the necessary steps may be taken.
- A HomePass® app (third-party provider) account must be created in order for the additional Plume HomePass® service to function. During registration on the app, the Subscriber must provide a valid personal email address in order to activate the service. The Subscriber accepts that they will be unable to use the service without the provision of a personal email address.
- The HomePass® app is available for free download from the App Store for iOS devices and Google Play for Android devices.
- For the best and most effective provision of the Plume HomePass® service to the Subscriber, Pods collect data regarding their use and the service’s performance.
- Provision of the additional Plume HomePass® service is governed by Cablenet’s General Terms and Conditions for the Provision of Service and its Special Terms and Conditions for the Provision of Service
Purple Max Mobile
Terms and Conditions - Purple Max Mobile - €20 Offer
- The offer is valid for new subscriptions to the Mobile Purple Max plan.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions - Purple Max Mobile - Specific Age Group Offer 17 euro
- The offer is valid for new and existing subscribers that are between the ages of 18 and 30 or over 65 years old, for the Mobile Purple Max plan.
- The beneficiaries will have to present their valid citizen ID card or passport as proof that they are between the ages of 18 and 30 or over the age of 65.
- The offer is valid for one (1) Mobile Purple Max subscription per beneficiary.
- The monthly subscription of the Mobile Purple Max service will be offered at the reduced price of €17.00 for 24 months. After the 24 months have passed, the monthly subscription of the Mobile Purple Max service will be charged according to the valid Cablenet price list at the time.
- The prices for Cablenet’s mobile telephony services are determined according to the Cablenet price list valid at that time and/or any offers that may be valid at that time which can be combined with this offer.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions - Purple Max Mobile - Student Offer 17 euro
- The offer is valid for new and existing subscribers, students at universities and higher education institutions in Cyprus, for the Mobile Purple Max plan.
- Students will have to present a valid student ID card where the date of its expiry is displayed or a confirmation by the university or higher education institution where they are registered which should clearly state the period of study.
- The offer is valid for up to one (1) Mobile Purple Max subscription per student.
- The monthly subscription of the Mobile Purple Max service will be offered at the reduced price of €17.00 for 24 months. After the 24 months have passed, the monthly subscription of the Mobile Purple Max service will be charged according to the valid Cablenet price list at the time.
- The prices for Cablenet’s mobile telephony services are determined according to the Cablenet pricelist valid at that time and/or any offers that may be valid at that time which can be combined with this offer.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions - Purple Max Mobile - Youth Offer - 17 euro
- The offer is valid for new and existing subscribers for the Mobile Purple Max plan.
- The offer is valid for parents that wish to either transfer the mobile numbers of their children of ages between 10-18 from another provider to Cablenet or choose a new mobile number for their children.
- The offer is valid for up to three (3) Mobile Purple Max subscriptions per family. It is specified that the subscriptions will be registered on the parents name.
- In order to be eligible for this offer, the parent must have an existing Mobile Purple Max subscription.
- In order to claim the offer the parent will need to present the child's birth certificate or a valid citizen identity during the application. This applies to each subscription individually.
- The monthly subscription of the Mobile Purple Max service will be offered at the reduced price of €17.00 for 24 months. After the 24 months have passed, the monthly subscription of the Mobile Purple Max service will be charged according to the valid Cablenet price list at the time.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Purple Mobile
Terms and Conditions – Purple Mobile
- The offer is valid for new subscriptions to the Purple Mobile plan.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – Purple Mobile Lite
- The offer is valid for new subscriptions to the Purple Mobile plan.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Purple Sports
Terms and Conditions – Purple Sports
- The offer is valid for new subscriptions with a new 24-month Contract combined with either the Purple Internet or Purple Max Internet* Service.
- The offer price is valid throughout the 24-month Contract.
- All prices include VAT.
- The selected Internet Service and the Purple Sports TV 1 sports package must remain unchanged throughout the duration of the Contract. Should the Internet Service be changed or the Purple Sports TV 1 sports package removed, the Contract will be terminated immediately and the offer will cease to be valid.
- In instances where the Contract is terminated early, the offer shall cease to be in force and will be modified, replaced or, depending on the case, immediately and rightfully terminated as an ancillary Contract.
- In instances where the Subscriber terminates the Contract early for whichever reason, the Subscriber shall be obliged to pay the Company the amount owed for Services rendered according to the offer’s early termination table, in addition to an Administrative Termination Fee according to the Company’s Pricelist.
- Upon completion of the 24-month Contract, the offered Internet Service, the Purple Sports TV 1 sports package and any additional Services will continue to be offered according to the Cablenet Pricelist valid at that time.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Special Terms.
- Any offer of Services in kind is valid exclusively for the period during which it is specifically offered and cannot be redeemed for cash or credit or discount for other Services or exchanged for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
- Purple Max Internet offers 250Mbps speed with the capability of reaching the maximum available network speed in the subscriber’s area.
- The Service is governed by the Fair Usage Policy which is posted on the Company’s website, at https://cablenet.com.cy/en/about-us/fair-usage-policy/
- The Plume HomePass® service’s Pods included in the Service are Cablenet’s property and must be returned in instances where the subscriber chooses to terminate their subscription or change Service.
- In instances where the Pods are not returned following termination of the additional service, the Subscriber shall be obliged to pay €80.00 per Pod, VAT inclusive.
- The cost of purchasing additional Pods further to the two (2) included in the Service is set at €49.00 each, including VAT.
- The maximum number of additional Pods per subscription is three (3).
- In instances of a faulty Pod, the Subscriber must inform Cablenet immediately so that the necessary steps may be taken.
- A HomePass® app (third-party provider) account must be created in order for the additional Plume HomePass® service to function. During registration on the app, the Subscriber must provide a valid personal email address in order to activate the service. The Subscriber accepts that they will be unable to use the service without the provision of a personal email address.
- The HomePass® app is available for free download from the App Store for iOS devices and Google Play for Android devices.
- For the optimal and most effective provision of the Plume HomePass® service to the Subscriber, Pods collect data regarding their use and the service’s performance.
- Provision of the additional Plume HomePass® service is governed by Cablenet’s General Terms and Conditions for the Provision of Service and its Special Terms and Conditions for the Provision of Service.
Special Terms – TV Services
- These terms in conjunction with the Agreement determine the terms by which Cablenet provides TV Services to the Subscriber.
- TV Services are defined as the complete TV services offered by Cablenet and include the TV Service, Cablenet TV GO Service,Replay TV Service, Record TV and Οn Demand Service, or any other service related to TV content that may be added at a future date.
- TV Service is defined as the service for the transmission of TV content via coded signal and using a Cablenet TV decoder.
- Provision of the TV Service is offered for up to three screening points using a Cablenet decoder.
- The Subscriber is obliged to use Cablenet decoders and/or the non-commercially available CI+ card strictly and solely for Personal Use within the Premises.
- The Cablenet TV GO Service is defined as the content subscription service that provides the transmission of channels for any TV package for which the relevant permission for transmission has been obtained via an online application for tablet, smartphone or any other device that Cablenet will permit to support the application at a future date.
- The Replay TV Service is defined as the service that provides the ability to watch programmes for a number of channels for up to 7 days following their regular airing.
- The On Demand Service is defined as the service that provides the Subscriber with the ability to watch films, series or other TV programmes on demand.
- The Record TV Service is defined as the service for the recording of TV programmes within the Cablenet network and their watching at a later time, for personal use within the Subscriber’s Premises. Cablenet shall not be held responsible for any deterioration and/or loss of any recorded TV programme. Content shall be stored for a duration of thirty (30) days. Once thirty days have been completed, the recorded programme will be automatically erased by the system.
- Use of the Cablenet TV GO Service requires a username and access code that shall be sent to the Subscriber via a secure communication channel, as considered such by the Company at the given time.
- Use of the Cablenet TV GO Service on a tablet or smartphone requires use of the Cablenet TV GO application which is available on the App Store for iOS devices and the Play Store for Android devices.
- Data regarding use of the Service is collected in accordance with the Data Protection Privacy Policy, for the optimal and effective provision of TV Services to the Subscriber.
- The Cablenet TV GO Service is provided to TV Service Subscribers of the Variety TV, Variety Xtra TV and Complete TV packages.
- TV Services per Subscriber are limited to a maximum number of devices used according to the selected TV package and are referred to as
- Each decoder, CI+ card and every device registered with the Cablenet TV GO service makes up one slot of the maximum number of slots per Subscriber.
- The maximum number of slots for TV packages are as follows: a. Variety TV four (4) slots. b. Variety Χtra TV four (4) slots. c. Complete TV four (4) slots.
- Subscribers to the Variety TV Service have the ability to watch up to one (1) IP content session on devices on which the Cablenet TV GO Service has been installed, excluding decoders.
- Subscribers to either the Variety Xtra TV Service or Complete TV Service have the ability to watch up to two (2) simultaneous IP content sessions on devices on which the Cablenet TV GO Service has been installed, excluding decoders.
- Subscribers to the Cablenet TV GO Service are permitted to remove a personal device (in order to add another one) every 30 days.
- The Cablenet TV GO Service is available for use only on devices for which installation is intended. Wired or wireless connection of such devices in order to screen content on any other means of exhibition is expressly prohibited.
- The Subscriber is entitled to use the Cablenet TV GO Service under the same terms and conditions when they are located temporarily in another European Union member state and for a period of no longer than six (6) consecutive months from activation of use.
- The Subscriber is obliged to make correct use of the TV Services, in accordance with these terms and applicable legislation. It is expressly prohibited to in any way publicly screen the Service or application’s content, or in any way or by any means reproduce or distribute or make available or confer the Services and the application and/or their audiovisual content to third parties and their overall commercial exploitation.
- The Subscriber or any third party is prohibited from interfering, modifying, processing, altering or copying Cablenet’s equipment and/or the Cablenet TV GO application’s operating system. Otherwise, Cablenet shall not in any way be held responsible for the interruption and/or non-operation of the Service and/or equipment and/or the Cablenet TV GO application, and reserves all its legal rights.
- These terms are governed by the laws of the Republic of Cyprus and are subject to the jurisdiction of the Courts of the Republic of Cyprus.
- Cablenet does not guarantee its continuous provision and is not responsible for occasional inaccessibility and/or non-satisfactory signal quality and picture/sound reception and/or occasional weaknesses in the functionality of the user interface.
- The Subscriber is solely responsible for correct use of the parental control system and the Purchase PIN.
- In instances where the Subscriber needs specialised technical support, Cablenet has the ability to remotely access the menu of the Subscriber’s Cablenet decoder.
- Cablenet is not in any way responsible for the schedule and/or content of any transmitted channel and/or if the Subscriber or anyone using the Service suffers any damage or is disturbed or is scandalised or is overwhelmed or has any psychoneurotic reaction.
- Cablenet does not guarantee that the Service will be continuous, timely, secure and/or error-free, or that the Service will be available at any time or location.
- For any additional TV Service that is added to an existing or new 24-month Agreement with the benefit of a discount on the monthly subscription fee and/or equipment and is terminated before its conclusion, the Subscriber shall be obliged to pay the Company Service Change Fee in accordance with the Company’s Pricelist.
- Provision of TV Services is governed by Cablenet’s General Terms and Conditions for the Provision of Services and Special Terms and Conditions for the Provision of Services.
- In instances of public screening of TV Services, the Agreement shall be terminated immediately and automatically, as an ancillary Agreement.
- For further information, you may contact the Cablenet Customer Call Center on 130.
Purple TV
Special Terms – TV Services
- These terms in conjunction with the Agreement determine the terms by which Cablenet provides TV Services to the Subscriber.
- TV Services are defined as the complete TV services offered by Cablenet and include the TV Service, Cablenet TV GO Service,Replay TV Service, Record TV and Οn Demand Service, or any other service related to TV content that may be added at a future date.
- TV Service is defined as the service for the transmission of TV content via coded signal and using a Cablenet TV decoder.
- Provision of the TV Service is offered for up to three screening points using a Cablenet decoder.
- The Subscriber is obliged to use Cablenet decoders and/or the non-commercially available CI+ card strictly and solely for Personal Use within the Premises.
- The Cablenet TV GO Service is defined as the content subscription service that provides the transmission of channels for any TV package for which the relevant permission for transmission has been obtained via an online application for tablet, smartphone or any other device that Cablenet will permit to support the application at a future date.
- The Replay TV Service is defined as the service that provides the ability to watch programmes for a number of channels for up to 7 days following their regular airing.
- The On Demand Service is defined as the service that provides the Subscriber with the ability to watch films, series or other TV programmes on demand.
- The Record TV Service is defined as the service for the recording of TV programmes within the Cablenet network and their watching at a later time, for personal use within the Subscriber’s Premises. Cablenet shall not be held responsible for any deterioration and/or loss of any recorded TV programme. Content shall be stored for a duration of thirty (30) days. Once thirty days have been completed, the recorded programme will be automatically erased by the system.
- Use of the Cablenet TV GO Service requires a username and access code that shall be sent to the Subscriber via a secure communication channel, as considered such by the Company at the given time.
- Use of the Cablenet TV GO Service on a tablet or smartphone requires use of the Cablenet TV GO application which is available on the App Store for iOS devices and the Play Store for Android devices.
- Data regarding use of the Service is collected in accordance with the Data Protection Privacy Policy, for the optimal and effective provision of TV Services to the Subscriber.
- The Cablenet TV GO Service is provided to TV Service Subscribers of the Variety TV, Variety Xtra TV and Complete TV packages.
- TV Services per Subscriber are limited to a maximum number of devices used according to the selected TV package and are referred to as
- Each decoder, CI+ card and every device registered with the Cablenet TV GO service makes up one slot of the maximum number of slots per Subscriber.
- The maximum number of slots for TV packages are as follows: a. Variety TV four (4) slots. b. Variety Χtra TV four (4) slots. c. Complete TV four (4) slots.
- Subscribers to the Variety TV Service have the ability to watch up to one (1) IP content session on devices on which the Cablenet TV GO Service has been installed, excluding decoders.
- Subscribers to either the Variety Xtra TV Service or Complete TV Service have the ability to watch up to two (2) simultaneous IP content sessions on devices on which the Cablenet TV GO Service has been installed, excluding decoders.
- Subscribers to the Cablenet TV GO Service are permitted to remove a personal device (in order to add another one) every 30 days.
- The Cablenet TV GO Service is available for use only on devices for which installation is intended. Wired or wireless connection of such devices in order to screen content on any other means of exhibition is expressly prohibited.
- The Subscriber is entitled to use the Cablenet TV GO Service under the same terms and conditions when they are located temporarily in another European Union member state and for a period of no longer than six (6) consecutive months from activation of use.
- The Subscriber is obliged to make correct use of the TV Services, in accordance with these terms and applicable legislation. It is expressly prohibited to in any way publicly screen the Service or application’s content, or in any way or by any means reproduce or distribute or make available or confer the Services and the application and/or their audiovisual content to third parties and their overall commercial exploitation.
- The Subscriber or any third party is prohibited from interfering, modifying, processing, altering or copying Cablenet’s equipment and/or the Cablenet TV GO application’s operating system. Otherwise, Cablenet shall not in any way be held responsible for the interruption and/or non-operation of the Service and/or equipment and/or the Cablenet TV GO application, and reserves all its legal rights.
- These terms are governed by the laws of the Republic of Cyprus and are subject to the jurisdiction of the Courts of the Republic of Cyprus.
- Cablenet does not guarantee its continuous provision and is not responsible for occasional inaccessibility and/or non-satisfactory signal quality and picture/sound reception and/or occasional weaknesses in the functionality of the user interface.
- The Subscriber is solely responsible for correct use of the parental control system and the Purchase PIN.
- In instances where the Subscriber needs specialised technical support, Cablenet has the ability to remotely access the menu of the Subscriber’s Cablenet decoder.
- Cablenet is not in any way responsible for the schedule and/or content of any transmitted channel and/or if the Subscriber or anyone using the Service suffers any damage or is disturbed or is scandalised or is overwhelmed or has any psychoneurotic reaction.
- Cablenet does not guarantee that the Service will be continuous, timely, secure and/or error-free, or that the Service will be available at any time or location.
- For any additional TV Service that is added to an existing or new 24-month Agreement with the benefit of a discount on the monthly subscription fee and/or equipment and is terminated before its conclusion, the Subscriber shall be obliged to pay the Company Service Change Fee in accordance with the Company’s Pricelist.
- Provision of TV Services is governed by Cablenet’s General Terms and Conditions for the Provision of Services and Special Terms and Conditions for the Provision of Services.
- In instances of public screening of TV Services, the Agreement shall be terminated immediately and automatically, as an ancillary Agreement.
- For further information, you may contact the Cablenet Customer Call Center on 130.
Special Terms and Conditions
Terms and Conditions – Mobile devices from Cablenet
- These terms are associated with the Purple Max service with handset, only for existing Subscribers.
- These terms are an integral part of the Agreement and the provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services, the Special Terms and the Terms of Use for Cablenet’s Online Order.
- Cablenet reserves the right to limit the number of applications for the Purple Max service with handset, according to stock availability at its sole discretion.
- Based on clause 1, the eligibility for applying for a handset for existing Subscribers is defined as follows:
- Existing Subscribers of the Purple Max service. The Subscriber must have an active subscription for at least 3 months. The maximum number of handsets the Subscriber is entitled to is one (1).
- Existing Subscribers of any fixed internet service. The Subscriber must have an active subscription and add the Purple Max service in order to apply for a handset. The maximum number of handsets the Subscriber is entitled to is up to three (3). It is clarified that for any additional handset, the Subscriber is obligated to add an additional Purple Max service.
- Cablenet reserves the right to request additional Guarantee and/or prepayment and/or documents and/or any other authorization for the fulfilment of applications for the Purple Max service with handset, at its sole discretion. The Guarantee shall be returned upon the full settlement of the amount owed for the handset. In the event of a prepayment, the amount will be non-refundable and will be deducted from the total cost of the handset.
- The Purple Max service with handset is offered only with a new 24-month Contract. The overall cost of the handset will be settled in 24 installments, throughout the period of the Contract, until the amount owed is fully settled. In the event of a prepayment, the amount will be deducted from the total cost of the handset and the 24 monthly installments will be adjusted accordingly.
- The Purple Max service with handset is only available online through the website cablenet.com.cy.
- Following the submission of the order, a Cablenet agent will contact the Subscriber via telephone, for verification of the applicant’s personal information and the order.
- The order will be processed within three (3) working days following its submission. The timeframe for the processing of the order may be extended, provided that the Subscriber has been notified by Cablenet in due time.
- The process of the handset delivery to the Subscriber, following the submission and the process of the order, will take place at the Cablenet Customer Support Center which the Subscriber requested during the order confirmation.
- The handset will be delivered only to the owner of the subscription. The Subscriber will need to provide the identification document which they submitted during their online order.
- Following the notification by Cablenet, that the handset is available for pick up, the Subscriber must visit the requested Cablenet Customer Support Center to pick up the handset within seven (7) working days. In the event that the Subscriber does not visit the Cablenet Customer Support Center within this timeframe and/or fails to notify Cablenet for the delay, Cablenet reserves the right to terminate the order, without any further notice and redistribute the handset at its sole discretion.
- The Subscriber declares that all personal information given during the order and the order confirmation are correct.
- Orders may be placed only by persons that have already completed their 18th year of age.
- The Purple Max service with handset is available only to physical persons.
- The Purple Max service with handset option, requires the commitment of maintaining the service for twenty four (24) consecutive months from the activation date and settlement of the monthly account statement via a Direct Debit Authorization (SEPA) also for twenty four (24) consecutive months. For the activation of the Direct Debit Authorization (SEPA) it is required for the Subscriber to submit a recent IBAN Certificate from their bank. Direct Debit Authorization (SEPA) applications are accepted only by local authorized Credit Institutions operating in Cyprus or by licensed subsidiaries of foreign Credit Institutions operating legally in Cyprus.
- As stated in the General Terms and Conditions of the Agreement of the Subscriber with the Company in clause 8.8, the Subscriber agrees and expressly consents to the Company including him, at its absolute discretion, in any database of a credit rating company or of a company with similar objects, if he does not fulfill his financial obligations towards the Company under this Agreement.
- The Purple Max service with handset, excluding cases where prepayment is required according to clause 5, is provided without any upfront additional cost. The handset cannot be exchanged with another product, is non-transferable and is non-refundable. For handset aftersales support the Subscriber may visit any Cablenet Customer Support Center.
- In case of temporary suspension (e.g. due to SIM Card loss or account statement settlement delay), the total monthly subscription will still be charged.
- In the event of early termination of the Contract, the offer will cease to be in effect and will be amended, replaced, or terminated immediately and automatically, according to the circumstances, as an ancillary Contract.
- As stated in the General Terms and Conditions of the Agreement of the Subscriber with the Company in clause 13.5, in the event of early termination of the Agreement by the Subscriber for any reason, the Subscriber is obliged to pay to the Company any amounts due for the Services provided to him, including the subscription fee for the thirty (30) days’ notice if such notice has not been duly given, plus the Administrative Termination Fee on the basis of the Company’s Pricelist.
- Additional to clause 21, in the event of early termination of the Agreement by the Subscriber for any reason, the Subscriber is obliged to pay the remaining amount for the handset, according to the month the Agreement was terminated.
- The Subscriber has the right to withdraw from the Purple Max service with handset, within fourteen (14) days from the day that they have received the handset. The handset must be returned in its original packaging including all the original contents, at its original state, accompanied by the original sales invoice. For Apple products, it is required that the device has not been registered and activated in the Apple platform.
- Following the communication by a Cablenet agent and the confirmation of the order, the order cannot be altered. Should the Subscriber wish to alter the order, they will need to terminate it and submit a new one.
- If a handset is not available, Cablenet will notify the Subscriber via email and/or telephone, within reasonable time following the submission of the order and provide an estimation on the handset delivery timeframe.
- An order can be cancelled in the event of, the handset has not been delivered, in the event that there was a delay exceeding the timeframe specified in clause 9 and the Subscriber does not wish for it to be completed, the Subscriber reconsidered for any reasonable cause, the handset is defective and cannot be replaced.
- The Subscriber is obligated to retain the original sales invoice they have received with the handset in the event of its return and for Guarantee purposes.
- All handsets provided through the combination with the Purple Max service, have a legal warranty of two (2) years, as governed by the related legislation. Batteries are covered by a warranty for good function for one (1) year, provided that the usage was as intended by the manufacturer. In the possibility of a potentially faulty device, the handset must be returned at any Cablenet Customer Support Center accompanied by the original sales invoice. Cablenet reserves the right to examine the handset, within a reasonable timeframe. The handset will be sent for assessment by specialized technical personnel and if it is proven to be defective then it will be replaced accordingly. In the event that it is not possible for the handset to be replaced by the same model and/or color, Cablenet will allow the Subscriber to choose a handset of similar characteristics and value.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – Online Order
- Cablenet’s on-line application can only be used within the Republic of Cyprus and by persons that have already completed their 18th year of age.
- Cablenet Services are bound by the Provision of Services Contract which the person that submits the application will need to sign prior to the installation of the services.
- By accepting the on-line application of Cablenet the applicant declares that all the provided information is correct and that they accept the provision of the ordered service according to the General Terms and Conditions for the Provision of Services (the “General Terms and Conditions”), Special Condition for the Provision of Services (the “Special Condition” and in case of an offer, the Special Offer Terms (the “Offer Terms”), which are attached hereto and form an integral part of this Contract.
- The installation/delivery of the services is conducted according to the Special Conditions and the General Terms and Conditions for the Provision of Services at the residence that was declared during the on-line application and only in the presence of the applicant which has to present their ID or Passport that was submitted during the on-line application.
- With the receipt of the on-line application, Cablenet will send a confirmation email to the applicant’s provided email address.
- Within 3 business days a Customer Service Agent from Cablenet will contact the applicant to verify the on-line application and to arrange the installation date for the services.
- In the event the applicant wishes to modify or cancel their application, he/she needs to do so within 3 business days from the submission of the on-line application by sending an email to the email address onlineapp@cablenetcy.net or by calling Cablenet’s Call Center at ‘130’.
- The applicant maintains the right for withdrawal without due cause or financial cost within 14 days after the full implementation of the Contract or with the activation of the SIM card (in the event that a SIM card is to be received by the applicant), by sending the Withdrawal Form via email to the email address withdrawal@cablenetcy.net.
- The option for terminating the Contract and/or the Services is determined by the Cablenet’s Provision of Services Contract.
- The terms for payments and payment methods are determined in the Cablenet’s Provision of Services Contract.
Special Terms – TV Services
- These terms in conjunction with the Agreement determine the terms by which Cablenet provides TV Services to the Subscriber.
- TV Services are defined as the complete TV services offered by Cablenet and include the TV Service, Cablenet TV GO Service,Replay TV Service, Record TV and Οn Demand Service, or any other service related to TV content that may be added at a future date.
- TV Service is defined as the service for the transmission of TV content via coded signal and using a Cablenet TV decoder.
- Provision of the TV Service is offered for up to three screening points using a Cablenet decoder.
- The Subscriber is obliged to use Cablenet decoders and/or the non-commercially available CI+ card strictly and solely for Personal Use within the Premises.
- The Cablenet TV GO Service is defined as the content subscription service that provides the transmission of channels for any TV package for which the relevant permission for transmission has been obtained via an online application for tablet, smartphone or any other device that Cablenet will permit to support the application at a future date.
- The Replay TV Service is defined as the service that provides the ability to watch programmes for a number of channels for up to 7 days following their regular airing.
- The On Demand Service is defined as the service that provides the Subscriber with the ability to watch films, series or other TV programmes on demand.
- The Record TV Service is defined as the service for the recording of TV programmes within the Cablenet network and their watching at a later time, for personal use within the Subscriber’s Premises. Cablenet shall not be held responsible for any deterioration and/or loss of any recorded TV programme. Content shall be stored for a duration of thirty (30) days. Once thirty days have been completed, the recorded programme will be automatically erased by the system.
- Use of the Cablenet TV GO Service requires a username and access code that shall be sent to the Subscriber via a secure communication channel, as considered such by the Company at the given time.
- Use of the Cablenet TV GO Service on a tablet or smartphone requires use of the Cablenet TV GO application which is available on the App Store for iOS devices and the Play Store for Android devices.
- Data regarding use of the Service is collected in accordance with the Data Protection Privacy Policy, for the optimal and effective provision of TV Services to the Subscriber.
- The Cablenet TV GO Service is provided to TV Service Subscribers of the Variety TV, Variety Xtra TV and Complete TV packages.
- TV Services per Subscriber are limited to a maximum number of devices used according to the selected TV package and are referred to as
- Each decoder, CI+ card and every device registered with the Cablenet TV GO service makes up one slot of the maximum number of slots per Subscriber.
- The maximum number of slots for TV packages are as follows: a. Variety TV four (4) slots. b. Variety Χtra TV four (4) slots. c. Complete TV four (4) slots.
- Subscribers to the Variety TV Service have the ability to watch up to one (1) IP content session on devices on which the Cablenet TV GO Service has been installed, excluding decoders.
- Subscribers to either the Variety Xtra TV Service or Complete TV Service have the ability to watch up to two (2) simultaneous IP content sessions on devices on which the Cablenet TV GO Service has been installed, excluding decoders.
- Subscribers to the Cablenet TV GO Service are permitted to remove a personal device (in order to add another one) every 30 days.
- The Cablenet TV GO Service is available for use only on devices for which installation is intended. Wired or wireless connection of such devices in order to screen content on any other means of exhibition is expressly prohibited.
- The Subscriber is entitled to use the Cablenet TV GO Service under the same terms and conditions when they are located temporarily in another European Union member state and for a period of no longer than six (6) consecutive months from activation of use.
- The Subscriber is obliged to make correct use of the TV Services, in accordance with these terms and applicable legislation. It is expressly prohibited to in any way publicly screen the Service or application’s content, or in any way or by any means reproduce or distribute or make available or confer the Services and the application and/or their audiovisual content to third parties and their overall commercial exploitation.
- The Subscriber or any third party is prohibited from interfering, modifying, processing, altering or copying Cablenet’s equipment and/or the Cablenet TV GO application’s operating system. Otherwise, Cablenet shall not in any way be held responsible for the interruption and/or non-operation of the Service and/or equipment and/or the Cablenet TV GO application, and reserves all its legal rights.
- These terms are governed by the laws of the Republic of Cyprus and are subject to the jurisdiction of the Courts of the Republic of Cyprus.
- Cablenet does not guarantee its continuous provision and is not responsible for occasional inaccessibility and/or non-satisfactory signal quality and picture/sound reception and/or occasional weaknesses in the functionality of the user interface.
- The Subscriber is solely responsible for correct use of the parental control system and the Purchase PIN.
- In instances where the Subscriber needs specialised technical support, Cablenet has the ability to remotely access the menu of the Subscriber’s Cablenet decoder.
- Cablenet is not in any way responsible for the schedule and/or content of any transmitted channel and/or if the Subscriber or anyone using the Service suffers any damage or is disturbed or is scandalised or is overwhelmed or has any psychoneurotic reaction.
- Cablenet does not guarantee that the Service will be continuous, timely, secure and/or error-free, or that the Service will be available at any time or location.
- For any additional TV Service that is added to an existing or new 24-month Agreement with the benefit of a discount on the monthly subscription fee and/or equipment and is terminated before its conclusion, the Subscriber shall be obliged to pay the Company Service Change Fee in accordance with the Company’s Pricelist.
- Provision of TV Services is governed by Cablenet’s General Terms and Conditions for the Provision of Services and Special Terms and Conditions for the Provision of Services.
- In instances of public screening of TV Services, the Agreement shall be terminated immediately and automatically, as an ancillary Agreement.
- For further information, you may contact the Cablenet Customer Call Center on 130.
Terms and Conditions – Online Shop
- The present Terms and Conditions (“the Terms and Conditions”) apply to the registration of interest for the provision of services or the sale of goods through Cablenet’s website.
- www.cablenet.com.cy is the official web page of Cablenet and includes an online shop, selling Cablenet’s products and services.
- Cablenet’s online shop can only be used for the purchase of services and devices within the Republic of Cyprus and by persons that have already completed their 18th year of age.
- Cablenet’s Services are bound by the Provision of Services Contract which the Subscriber signs prior to the installation of the services.
- Cablenet’s online shop cannot guarantee the availability of the products, but guarantees the timely update of the online shop users about any non-availability.
- By accepting the online application of Cablenet the Applicant declares that all the provided information is correct and that they accept the provision of the ordered service according to the General Terms and Conditions for the Provision of Services (the “General Terms and Conditions”), Special Conditions for the Provision of Services (the “Special Conditions” and in case of an offer, the Special Offer Terms (the “Offer Terms”), which are under our Terms and Conditions and form an integral part of this Contract.
- The installation/delivery of the services is conducted according to the Special Conditions and the General Terms and Conditions for the Provision of Services at the residence that was declared during the online application and only in the presence of the Subscriber which has to present their ID or Passport that was submitted during the online application.
- With the receipt of the online application, Cablenet will send a confirmation email to the Applicant’s provided email address.
- Within (three) 3 business days a Customer Service Agent from Cablenet will contact the Applicant to verify the online application and to arrange the installation date for the services.
- In the event the Applicant wishes to modify or cancel their application, he/she needs to do so within (three) 3 business days from the submission of the online application by sending an email to the email address withdrawal@cablenetcy.net or by calling Cablenet’s Call Centre on 130.
- The Applicant maintains the right for withdrawal without due cause or financial cost within (fourteen) 14 days after the full implementation of the Contract or with the activation of the SIM card (in the event that a SIM card is to be received by the Applicant), by sending the Withdrawal Form via email to the email address withdrawal@cablenetcy.net.
- The option for terminating the Contract and/or the Services is determined by the Cablenet’s Provision of Services Contract.
- The terms for payments and payment methods are determined in the Cablenet’s Provision of Services Contract.
- The device delivery to the Subscriber, following the submission and the processing of the order, will take place at the Cablenet Customer Support Centre which the Subscriber requested during the order confirmation.
- The handset will be delivered only to the owner of the subscription. The Subscriber will need to provide the identification document which they submitted during their online order.
- Following the notification by Cablenet, that the handset is available for pick up, the Subscriber must visit the requested Cablenet Customer Support Centre to pick up the handset within seven (7) working days. In the event that the Subscriber does not visit the Cablenet Customer Support Centre within this timeframe and/or fails to notify Cablenet for the delay, Cablenet reserves the right to terminate the order, without any further notice and redistribute the handset at its sole discretion.
- The Subscriber declares that all personal information given during the application and the application confirmation are correct.
- For device after-sales support the Subscriber may visit any Cablenet Customer Support Centre.
- The Subscriber has the right to withdraw from the Purple Max service with handset, within fourteen (14) days from the day that they have received the handset. The handset must be returned in its original packaging including all the original contents, at its original state, accompanied by the original sales invoice. For Apple products, it is required that the device has not been registered and activated in the Apple platform.
- If a handset is not available, Cablenet will notify the Subscriber via email and/or telephone, within reasonable time following the submission of the order and provide an estimation on the handset delivery timeframe.
- An order can be cancelled in the event of, a. the handset has not been delivered, b. in the event that there was a delay exceeding the timeframe specified in clause 9 and the Subscriber does not wish for it to be completed, c. the Subscriber reconsidered for any reasonable cause, d. the handset is defective and cannot be replaced.
- The Subscriber is obligated to retain the original sales invoice they have received with the handset in the event of its return and for Guarantee purposes.
- All handsets provided through the combination with the Purple Max service, have a legal warranty of two (2) years, as provide for the related legislation. Batteries are covered by a warranty for good function for one (1) year, provided that the usage was as intended by the manufacturer. In the possibility of a potentially faulty device, the handset must be returned at any Cablenet Customer Support Centre accompanied by the original sales invoice. Cablenet reserves the right to examine the handset, within a reasonable timeframe. The handset will be sent for assessment by specialized technical personnel and if it is proven to be defective then it will be replaced accordingly. In the event that it is not possible for the handset to be replaced by the same model and/or color, Cablenet will allow the Subscriber to choose a handset of similar characteristics and value.
- Cablenet reserves the right to reject any application at its sole discretion.
- The payment can be processed by credit card or debit card. The credit or debit card will be charged after verification and certification of its data and validity. The Customer is responsible for the proper submission and true details of the credit or debit card.
- By submitting credit or debit card data, the Customer acknowledges and agrees that Cablenet in collaboration with its payment gateway provider will charge the credit or debit card he/she has submitted for the amount of the transaction. The Customer's card data is collected directly by the payment gateway provider without Cablenet’s intervention and Cablenet does not have access to data such as card number, expiry date and cvv2. Therefore, Cablenet shall accept no liability for any issue occurring with regard to any of the above data.
- Cablenet shall have no responsibility in case of handset or credit/debit card lost and/or theft and/or malicious use of the Application. In case of credit or debit card loss or theft, the user shall inform the Bank Institute which issued the credit or debit card immediately and report the incident to the Police.
Commercially not available
Offers Terms and Conditions
Terms and Conditions – New Areas Offer «fiberpower® 300M»
- The offer is valid only for new subscriptions on fiberpower® 300M service.
- The offer is valid until 31st May 2022.
- The monthly subscription of the fiberpower® 300M service will be offered at the reduced price of €9.90 for 24 months. After the first 24 months, the monthly subscription of the fiberpower® 300M service will be charged according to the valid Cablenet pricelist at the time.
- All prices include VAT.
- The offer may not be combined with any other promotion and/or discounts offered by Cablenet.
- The selected basic service will remain the same throughout the entire duration of the Contract. In the event of changing the basic service or removing the mobile service from the fiberpower®, the Contract will be terminated immediately and the offer will cease to be in effect.
- In the event of early termination of the Contract, the offer will cease to be in effect and will be amended, replaced, or terminated immediately and automatically, according to the circumstances, as an ancillary Contract.
- In the event of early termination of the Contract by the Subscriber for any reason, he/she will be required to pay to the Company any amounts that have become due and payable from the agreed Services provided to him/her, plus an extra amount equal to the Administrative Termination Fee under the Company’s Pricelist.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – Offer “Sports package Football CY+“
- The offer is valid for new subscriptions to the Football CY+ package service with a 24-month Contract.
- The offer is valid until 15/6/2022.
- Prices include V.A.T.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract. In instances of termination, an Administrative Termination Fee will be charged according to the Company’s Pricelist at that time.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to pay the Company the amount due for Services rendered according to the offer’s early termination table, as well as an Administrative Termination Fee according to the Company’s Pricelist.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or exchanged for other Services.
- The offer cannot be combined with other Cablenet promotional activities and/or discounts.
- For more information, contact the Customer Call Center on 130.
Terms and Conditions – Offer “fiberpower@ 100M & FREE TV service”
- The offer is valid only for new subscriptions with a 24-month contract, on fiberpower® 100M service.
- The offer is valid until 15 April 2022.
- The offer applies to the following:
- New fiberpower® 100M subscriptions. The basic monthly subscription to the fiberpower® 100M service will be offered at the price of €24.90, including the free Purple TV service, for the entire duration of the 24-month contract.
- New fiberpower® 100M subscriptions combined with the addition of the Purple Max Mobile service. The basic monthly subscription to the fiberpower® 100M service is offered at the price of €19.90, including the free Purple TV service, for the entire duration of the 24-month contract.
- New fiberpower® 100M subscriptions combined with two (2) new Purple Max Mobile services. The basic monthly subscription to the fiberpower® 100M service is offered at the price of €9.90, including the free Purple TV service, for the entire duration of the 24-month contract.
- Existing Purple Max mobile service subscribers can also benefit from the offer, depending on the number of the active Purple Max mobile service subscriptions they have.
- The prices of Cablenet mobile services are charged according to the valid Cablenet Pricelist at any time or/and any other applicable offers or discounts that can be combined with this offer.
- All prices include VAT.
- The selected basic service will remains unchanged throughout the entire duration of the contract. In the event of a change in the basic service or the removal of the mobile service from fiberpower®, the contract shall be terminated immediately and the offer shall become invalid.
- In the event of early termination of the contract, the offer shall loose its validity and shall be immediately and automatically amended, replaced, or terminated as a subsidiary contract, depending on the circumstances.
- In the event of early termination of the Contract by the Subscriber, for any reason whatsoever, the Subscriber shall pay to the Company all amounts due under the agreed services provided to the Subscriber, based on the Early Termination Table, plus an additional amount equal to the Administrative Termination Fee as set forth in the Company’s Price List.
- Upon expiration of the 24-month Contract, the basic service, and any other additional services, will be billed according to Cablenet’s pricelist in effect at that time.
- The provision of services is subject to Cablenet’s General Terms and Conditions for the Provision of Services, the Special Terms and Conditions for the Provision of Services and the current Special Terms and Conditions of this offer.
- Any promotion or offer of in-kind services is valid only for the period for which it is specifically offered and may not be redeemed for cash or credit or as a discount on or in exchange for other services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – Sports packages Football CY+, Football EU+ and Football For All (as of 01/02/2023)
Terms of Offer: Football CY+
- The offer is valid for new subscriptions with a new 24-month Contract combined with either the Purple Internet or Purple Max Internet* Service.
- The offer price is valid throughout the 24-month Contract.
- All prices include VAT.
- The selected Internet Service and the Football CY+ sports package must remain unchanged throughout the duration of the Contract. Should the Internet Service be changed or the Football CY+ sports package removed, the Contract will be terminated immediately and the offer will cease to be valid.
- In instances where the Contract is terminated early, the offer shall cease to be in force and will be modified, replaced or, depending on the case, immediately and rightfully terminated as an ancillary Contract.
- In instances where the Subscriber terminates the Contract early for whichever reason, the Subscriber shall be obliged to pay the Company the amount owed for Services rendered according to the offer’s early termination table, in addition to an Administrative Termination Fee according to the Company’s Pricelist.
- Upon completion of the 24-month Contract, the offered Internet Service, the Football CY+ sports package and any additional Services will continue to be offered according to the Cablenet Pricelist valid at that time.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Special Terms.
- Any offer of Services in kind is valid exclusively for the period during which it is specifically offered and cannot be redeemed for cash or credit or discount for other Services, nor can it be exchanged for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
* In instances where combination with Purple Max Internet is selected, additional Special Terms concerning that Service apply, as mentioned below.
- Purple Max Internet offers 250Mbps speed with the capability of reaching the maximum available network speed in the subscriber’s area.
- The Service is governed by the Fair Usage Policy which is posted on the Company’s website, at Fair usage policy
In addition, the Purple Max Internet Service includes the Plume HomePass® service for which additional Special Terms apply, as mentioned below.
- The Plume HomePass® service’s Pods included in the Service are Cablenet’s property and must be returned in instances where the subscriber chooses to terminate their subscription or change Service.
- In instances where the Pods are not returned following termination of the additional service, the Subscriber shall be obliged to pay €80.00 per Pod, VAT inclusive.
- The cost of purchasing additional Pods further to the two (2) included in the Service is set at €49.00 each, including VAT.
- The maximum number of additional Pods per subscription is three (3).
- In instances of a faulty Pod, the Subscriber must inform Cablenet immediately so that the necessary steps may be taken.
- A HomePass® app (third-party provider) account must be created in order for the additional Plume HomePass® service to function. During registration on the app, the Subscriber must provide a valid personal email address in order to activate the service. The Subscriber accepts that they will be unable to use the service without the provision of a personal email address.
- The HomePass® app is available for free download from the App Store for iOS devices and Google Play for Android devices.
- For the best and most effective provision of the Plume HomePass® service to the Subscriber, Pods collect data regarding their use and the service’s performance.
- Provision of the additional Plume HomePass® service is governed by Cablenet’s General Terms and Conditions for the Provision of Service and its Special Terms and Conditions for the Provision of Service.
Terms of Offer: Football EU+
- The offer is valid for new subscriptions with a new 24-month Contract combined with either the Purple Internet or Purple Max Internet* Service and Purple TV, Purple TV+ Star1 and Purple TV+ Star2.
- The offer price is valid throughout the 24-month Contract.
- All prices include VAT.
- The selected Internet, Service and TV service and the Football EU+ sports package must remain unchanged throughout the duration of the Contract. Should the Internet Service be changed or the Football EU+ sports package removed, the Contract will be terminated immediately, and the offer will cease to be valid.
- In instances where the Contract is terminated early, the offer shall cease to be in force and will be modified, replaced or, depending on the case, immediately and rightfully terminated as an ancillary Contract.
- In instances where the Subscriber terminates the Contract early for whichever reason, the Subscriber shall be obliged to pay the Company the amount owed for Services rendered according to the offer’s early termination table, in addition to an Administrative Termination Fee according to the Company’s Pricelist.
- Upon completion of the 24-month Contract, the offered Internet, TV Service, the Football EU+ sports package and any additional Services will continue to be offered according to the Cablenet Pricelist valid at that time.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Special Terms.
- Any offer of Services in kind is valid exclusively for the period during which it is specifically offered and cannot be redeemed for cash or credit or discount for other Services, nor can it be exchanged for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
* In instances where combination with Purple Max Internet is selected, additional Special Terms concerning that Service apply, as mentioned below.
- Purple Max Internet offers 250Mbps speed with the capability of reaching the maximum available network speed in the subscriber’s area.
- The Service is governed by the Fair Usage Policy which is posted on the Company’s website, at Fair usage policy – Cablenet Communication Systems PLC
In addition, the Purple Max Internet Service includes the Plume HomePass® service for which additional Special Terms apply, as mentioned below.
- The Plume HomePass® service’s Pods included in the Service are Cablenet’s property and must be returned in instances where the subscriber chooses to terminate their subscription or change Service.
- In instances where the Pods are not returned following termination of the additional service, the Subscriber shall be obliged to pay €80.00 per Pod, VAT inclusive.
- The cost of purchasing additional Pods further to the two (2) included in the Service is set at €49.00 each, including VAT.
- The maximum number of additional Pods per subscription is three (3).
- In instances of a faulty Pod, the Subscriber must inform Cablenet immediately so that the necessary steps may be taken.
- A HomePass® app (third-party provider) account must be created in order for the additional Plume HomePass® service to function. During registration on the app, the Subscriber must provide a valid personal email address in order to activate the service. The Subscriber accepts that they will be unable to use the service without the provision of a personal email address.
- The HomePass® app is available for free download from the App Store for iOS devices and Google Play for Android devices.
- For the best and most effective provision of the Plume HomePass® service to the Subscriber, Pods collect data regarding their use and the service’s performance.
- Provision of the additional Plume HomePass® service is governed by Cablenet’s General Terms and Conditions for the Provision of Service and its Special Terms and Conditions for the Provision of Service.
Terms of Offer: Football For All
- The offer is valid for new subscriptions with a new 24-month Contract combined with either the Purple Internet or Purple Max Internet* Service and Purple TV, Purple TV+ Star1 and Purple TV+ Star2.
- The offer price is valid throughout the 24-month Contract.
- All prices include VAT.
- The selected Internet, Service and TV service and the Football CY+, Football EU+ sports package must remain unchanged throughout the duration of the Contract. Should the Internet Service be changed or the Football EU+ sports package removed, the Contract will be terminated immediately, and the offer will cease to be valid.
- In instances where the Contract is terminated early, the offer shall cease to be in force and will be modified, replaced or, depending on the case, immediately and rightfully terminated as an ancillary Contract.
- In instances where the Subscriber terminates the Contract early for whichever reason, the Subscriber shall be obliged to pay the Company the amount owed for Services rendered according to the offer’s early termination table, in addition to an Administrative Termination Fee according to the Company’s Pricelist.
- Upon completion of the 24-month Contract, the offered Internet, TV Service, the Football CY+, Football EU+ sports package and any additional Services will continue to be offered according to the Cablenet Pricelist valid at that time.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Special Terms.
- Any offer of Services in kind is valid exclusively for the period during which it is specifically offered and cannot be redeemed for cash or credit or discount for other Services, nor can it be exchanged for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
* In instances where combination with Purple Max Internet is selected, additional Special Terms concerning that Service apply, as mentioned below.
- Purple Max Internet offers 250Mbps speed with the capability of reaching the maximum available network speed in the subscriber’s area.
- The Service is governed by the Fair Usage Policy which is posted on the Company’s website, at Fair usage policy – Cablenet Communication Systems PLC
In addition, the Purple Max Internet Service includes the Plume HomePass® service for which additional Special Terms apply, as mentioned below.
- The Plume HomePass® service’s Pods included in the Service are Cablenet’s property and must be returned in instances where the subscriber chooses to terminate their subscription or change Service.
- In instances where the Pods are not returned following termination of the additional service, the Subscriber shall be obliged to pay €80.00 per Pod, VAT inclusive.
- The cost of purchasing additional Pods further to the two (2) included in the Service is set at €49.00 each, including VAT.
- The maximum number of additional Pods per subscription is three (3).
- In instances of a faulty Pod, the Subscriber must inform Cablenet immediately so that the necessary steps may be taken.
- A HomePass® app (third-party provider) account must be created in order for the additional Plume HomePass® service to function. During registration on the app, the Subscriber must provide a valid personal email address in order to activate the service. The Subscriber accepts that they will be unable to use the service without the provision of a personal email address.
- The HomePass® app is available for free download from the App Store for iOS devices and Google Play for Android devices.
- For the best and most effective provision of the Plume HomePass® service to the Subscriber, Pods collect data regarding their use and the service’s performance.
- Provision of the additional Plume HomePass® service is governed by Cablenet’s General Terms and Conditions for the Provision of Service and its Special Terms and Conditions for the Provision of Service.
Terms and Conditions – Mobile Purple Max €20
- The offer is valid for new or existing subscribers with a new 24-month contract on Football CY+, Football EU+ or Football For All sports packages.
- The offer is valid until 15th June 2022.
- The monthly subscription of the Mobile Purple Max service will be offered at the reduced price of €20.00 for the first 24 months. After the first 24 months, the monthly subscription of the Mobile Purple Max service will be charged according to the valid Cablenet price list at the time.
- All prices include VAT.
- The selected basic service will remain the same throughout the entire duration of the Contract. In the event of removing the Football CY+ ή Football EU+ or Football For All service from the fiberpower®, the offer of Mobile Purple Max will cease to be in effect, and the offer of Mobile Purple Max will continue to be offered according to the Cablenet pricelist valid at that time.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – APOEL Staff Offer
- The offer applies to new subscriptions to the Football For All package on a 24-month contract and to APOEL employees only.
- When applying, those eligible for this offer must quote or complete the code allyoucanAPOEL.
- When signing the contract, the employee must present his/her identity card, as well as a certificate of employment or his/her employee ID card.
- Cablenet reserves the right to confirm the signatory’s employment relationship with the company within the first three months of signing the contract.
- The offer is only valid for one subscription per APOEL employee.
- The offer is valid until 31/12/2022.
- Prices include VAT.
- In the event of early termination of the contract, the offer loses its validity and will be immediately and automatically be amended, replaced, or terminated as a subsidiary contract, if applicable. In case of termination, the Administrative Termination Fee will be charged according to the Company’s price list valid at that time.
- In the event of early termination of the Agreement by the Subscriber, for any reason whatsoever, the Subscriber shall be obliged to pay the Company the amount for the services provided in accordance with the Early Termination Table and Administrative Termination Fee in accordance with the Company’s price list.
- The provision of services is subject to the General Terms and Conditions for the Provision of Services, Special Terms for the Provision of Services Cablenet Services, and these Specific Terms.
- The provision of services in kind is only valid for the period for which it is specifically offered and cannot be exchanged for cash or credits or discounts for other services or exchanged for other services.
- The offer may not be combined with any other promotion and/or discounts offered by Cablenet.
- For more information, please contact the Customer Call Centre at 130.
Terms and Conditions – Sports Federations Offer
- The offer is valid for new subscriptions to the Football CY+ package service with a 24-month Contract and only for active members of Sports Federations.
- Sports Federations members must present a valid membership card when applying at a Cablenet Store or during verification after applying online.
- The offer is valid until 31/5/2022.
- The offer is valid for only one subscription per Sports Federations member.
- Prices include V.A.T.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract. In instances of termination, an Administrative Termination Fee will be charged according to the Company’s Pricelist at that time.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to pay the Company the amount due for Services rendered according to the offer’s early termination table, as well as an Administrative Termination Fee according to the Company’s Pricelist.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or exchanged for other Services.
- The offer cannot be combined with other Cablenet promotional activities and/or discounts.
- For more information, contact the Customer Call Center on 130.
Terms and Conditions – PASP Offer
- The offer is valid for new subscriptions to the Football For All package service with a 24-month Contract and only for active members of the Pancyprian Footballers Association (PASP).
- PASP members must present a valid membership card when applying at a Cablenet Store or during verification after applying online.
- The offer is valid until 31/5/2022.
- The offer is valid for only one subscription per PASP member.
- Prices include V.A.T.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract. In instances of termination, an Administrative Termination Fee will be charged according to the Company’s Pricelist at that time.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to pay the Company the amount due for Services rendered according to the offer’s early termination table, as well as an Administrative Termination Fee according to the Company’s Pricelist.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or exchanged for other Services.
- The offer cannot be combined with other Cablenet promotional activities and/or discounts.
- For more information, contact the Customer Call Center on 130.
Terms and Conditions – New sports packages Football CY+, Football EU+ and Football For All (until 01/02/2023)
Terms of Offer: Football CY+
- The offer is valid for new subscriptions with a new 24-month Contract in combination with one of the Internet Services fiberpower® 100M, fiberpower® 200M or fiberpower® 300M.
- The offer is valid until 15th June 2022.
- The price of the offer is valid for all months throughout the 24-month Contract.
- All prices include VAT.
- The selected Internet Service and the Football CY+ sports package will have to remain unchanged throughout the duration of the Contract. In instances where the Internet is changed or one or both sports packages are removed, the Contract shall be terminated immediately and the offer shall cease to be valid.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to pay the amount due for Services rendered according to the offer’s early termination table, as well as an Administrative Termination Fee according to the Company’s Pricelist.
- Upon expiry of the Contract, the offered Internet and the Football CY+ sports package and any other additional Services will continue to be offered according to the Cablenet pricelist valid at that time.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms of Offer: Football EU+
- The offer is valid for new subscriptions with a new 24-month Contract in combination with one of the Internet Services fiberpower® 100M, fiberpower® 200M or fiberpower® 300M.
- The offer is valid until 15th June 2022.
- The price of the offer is valid for all months throughout the 24-month Contract.
- All prices include VAT.
- The selected Internet Service and the Football EU+ sports package will have to remain unchanged throughout the duration of the Contract. In instances where the Internet is changed or one or both sports packages are removed, the Contract shall be terminated immediately and the offer shall cease to be valid.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to pay the amount due for Services rendered according to the offer’s early termination table, as well as an Administrative Termination Fee according to the Company’s Pricelist.
- Upon expiry of the Contract, the offered Internet and the Football EU+ sports package and any other additional Services will continue to be offered according to the Cablenet pricelist valid at that time.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms of Offer: Football For All
- The offer is valid for new subscriptions with a new 24-month Contract in combination with one of the Internet Services fiberpower® 100M, fiberpower® 200M or fiberpower® 300M, and one of the TV Services Variety TV, Variety Xtra TV or Complete TV.
- The offer is valid until 15th June 2022.
- The price of the offer is valid for all months throughout the 24-month Contract.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to pay the amount due for Services rendered according to the offer’s early termination table, as well as an Administrative Termination Fee according to the Company’s Pricelist.
- Upon expiry of the Contract, the offered Internet and TV Services, the Football CY+ and Football EU+ sports packages and any other additional Services will continue to be offered according to the Cablenet pricelist valid at that time.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – Discount Package Offer – fiberpower® 100M + Purple Max Mobile
- The offer is valid for new Subscribers with a new 24-month Contract for the combined fiberpower® 100M internet and Purple Max Mobile package services.
- As part of the offer, the Subscriber can take advantage of the price of €15/month for the Purple Max Mobile Service for up to four (4) additional new Subscriptions.
- The offer is valid until 30th September 2022.
- The basic monthly subscription fee for the combined Services during the period of the 24-month Contract will be offered at €30.00. Upon completion of the offer’s 24-month period, the basic monthly subscription fee will be that valid for each Service separately, according to the Cablenet pricelist valid at that time.
- The combination of the fiberpower® 100M Service and at least one Purple Max Mobile package shall be in effect throughout the duration of the Contract.
- In instances where the fiberpower® 100M Service or the entirety of the Purple Max Mobile packages that the Subscriber has benefited from via the offer are terminated, the offer shall cease to be in force and the price of the remaining Service(s) will be the price valid for that/those service(s) according to the Cablenet pricelist valid at that time.
- The Services have one-time activation fees amounting to €20 for the fiberpower® 100M Service and €7 for each Purple Max Mobilepackage.
- In instances where the Subscriber terminates the Contract early for whichever reason, the Subscriber shall be obliged to pay the Company the amount owed for Services rendered according to the offer’s early termination table, in addition to an Administrative Termination Fee according to the Company’s pricelist.
- In instances where the Contract is terminated early, the offer shall cease to be in force and will be modified, replaced or, depending on the case, immediately and rightfully terminated as an ancillary Contract.
- All prices include VAT.
- The offer cannot be combined with other Cablenet promotional activities and/or discounts.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Special Terms.
- Any offer of Services in kind is valid exclusively for the period during which it is specifically offered and cannot be redeemed for cash or credit or discount for other Services, nor can it be exchanged for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
Terms and Conditions – Organised Groups Offer
- The offer is valid for new subscriptions to the Football CY+ package service with a 24-month Contract and for active members of organised groups.
- The offer is valid until 31/5/2022.
- Prices include V.A.T.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract. In instances of termination, an Administrative Termination Fee will be charged according to the Company’s Pricelist at that time.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to pay the Company the amount due for Services rendered according to the offer’s early termination table, as well as an Administrative Termination Fee according to the Company’s Pricelist.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or exchanged for other Services.
- The offer cannot be combined with other Cablenet promotional activities and/or discounts.
- For more information, contact the Customer Call Center on 130.
Terms and Conditions – Actors Union Offers
- The offer is valid for new subscriptions with a new 24-month contract to Internet fiberpower® 100M service.
- The offer is valid until 31/5/2022.
- The offering of free monthly subscription is valid for the first 6 months and is only applicable to Internet fiberpower® 100M service. Any additional services are not included in the offer.
- Upon completion of the first 6 months of the contract, the monthly subscription fee for Internet fiberpower® 100M service will be the price charged for that service according to Cablenet pricelist, valid at that time (the current price is €29.90).
- When applying at a Cablenet store, those eligible for this offer will have to mention the code noted on the informative material received via email. Alternatively, if applying via Cablenet website, the code should be entered in the relevant field of the application form.
- The code can only be used for one subscription, up to six months following the date written at the top of the informative material.
- The offer cannot be combined with any other Cablenet promotional activities and/or discounts.
- All prices include VAT.
- In the event of early termination of the Contract, the offer will cease to be in effect and will be amended, replaced, or terminated immediately and automatically, according to the circumstances, as an ancillary Contract.
- In the event of early termination of the Contract by the Subscriber for any reason, he/she will be required to pay to the Company any amounts that have become due and payable from the agreed Services provided to him/her, based on the early termination table, plus an extra amount equal to the Administrative Termination Fee under the Company’s Pricelist.
- Upon expiration of the 24month Contract, the basic service, as well as any other additional services, will be charged according to the valid Cablenet pricelist at the time.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or exchanged for other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
- For further information, contact the Customer Call Center on 130.
- The offer is valid for new subscriptions with a new 24-month contract to the Purple Max plan.
- The offering of free monthly subscription is valid for the first 6 months and is only applicable to the Purple Max plan. Any additional services are not included in the offer.
- The offer does not include any use of the Mobile Internet service in addition to the included data volume.
- Furthermore, the offer does not cover any additional charges for calls or SMS messages, whether local, international or premium.
- Upon completion of the first 6 months of the contract, the monthly subscription fee for the Mobile Purple 4 package will be the price charged for that service according to Cablenet pricelist, valid at that time (the current price is €30.00).
- When applying at a Cablenet store, those eligible for this offer will have to mention the code noted on the informative material received via email. Alternatively, if applying via Cablenet website, the code should be entered in the relevant field of the application form.
- The code can only be used for one subscription, up to six months following the date written at the top of the informative material.
- The offer cannot be combined with any other Cablenet promotional activities and/or discounts.
- The offer is valid for new and existing Cablenet Subscribers who opt for a new mobile number or transfer their existing mobile number to Cablenet (Number Portability).
- All prices include VAT.
- In the event of early termination of the Contract, the offer will cease to be in effect and will be amended, replaced, or terminated immediately and automatically, according to the circumstances, as an ancillary Contract.
- Upon expiration of the 24month Contract, the basic service, as well as any other additional services, will be charged according to the valid Cablenet pricelist at the time.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or exchanged for other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
- Για περισσότερες πληροφορίες επικοινωνήστε με το Κέντρο Εξυπηρέτησης Πελατών στο 130.
- The offer refers to a 50% discount for 6 months on the Variety Xtra TV additional service.
- The offer is valid until 31/5/2022.
- The offer is valid for new subscriptions with a new 24-month Contract in combination with one of the Internet Services fiberpower® 100M, fiberpower® 200M or fiberpower® 300M.
- The addition of the service Variety Xtra TV requires one of the services fiberpower® 100M, fiberpower® 200M or fiberpower® 300M.
- Upon completion of the first 6 months of the contract, the monthly subscription fee for the Variety Xtra TV add-on service will be the price charged for that service according to the Cablenet pricelist valid at that time (the current price is €16.90).
- When applying at a Cablenet store, those eligible for this offer will have to mention the code noted on the informative material received via email. Alternatively, if applying via Cablenet website, the code should be entered in the relevant field of the application form.
- The code can only be used for one subscription, up to six months following the date written at the top of the informative material.
- The offer cannot be combined with any other Cablenet promotional activity and/or discount.
- All prices include VAT.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or exchanged for other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
- For further information, contact the Customer Call Center on
Terms and Conditions – Paphos OFFER «fiberpower® 300M»
- The offer is valid for existing subscriptions with installation address in Paphos district, which will recommend Cablenet services to new subscribers in Paphos district. Completion of installation for new subscribers is required.
- The offer is valid for new subscribers who sign up through this promotion under the same terms.
- The offer is valid for the fiberpower® 300M service.
- The offer is valid until 28th February 2022.
- The monthly subscription of the fiberpower® 300M service will be offered at the reduced price of €9.90 for 24 months. After the first 24 months, the monthly subscription of the fiberpower® 300M service will be charged according to the valid Cablenet pricelist at the time.
- All prices include VAT.
- The offer may not be combined with any other promotion and/or discounts offered by Cablenet.
- The selected basic service will remain the same throughout the entire duration of the Contract. In the event of changing the basic service or removing the mobile service from the fiberpower®, the Contract will be terminated immediately and the offer will cease to be in effect.
- In the event of early termination of the Contract, the offer will cease to be in effect and will be amended, replaced, or terminated immediately and automatically, according to the circumstances, as an ancillary Contract.
- In the event of early termination of the Contract by the Subscriber for any reason, he/she will be required to pay to the Company any amounts that have become due and payable from the agreed Services provided to him/her, plus an extra amount equal to the Administrative Termination Fee under the Company’s Pricelist.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – Paphos Offer “Mobile Purple Max”
- The offer is valid for new subscriptions to the Mobile Purple Max plan, for Paphos District residents.
- The offer is valid until 28th February 2022.
- The monthly subscription of the Mobile Purple Max service will be offered at the reduced price of €20.00 for the first 12 months. After the first 12 months, the monthly subscription of the Mobile Purple Max service will be charged according to the valid Cablenet price list at the time.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – Paphos OFFER «fiberpower® 100M»
- The offer is valid only for new subscriptions on the fiberpower® 100M service.
- The offer is valid until 31st December 2021
- The monthly subscription for the fiberpower® 100M service shall be offered at a price of €15.00 for 12 months. After 12 months, the basic monthly subscription for the fiberpower® 100M service shall be the price in effect according to the Cablenet pricelist valid at that time (the current price is €29.90).
- All prices include VAT.
- The offer may not be combined with any other promotion and/or discounts offered by Cablenet.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – Student Offer «fiberpower® 100M»
- The offer is valid only for new subscriptions on the fiberpower® 100M service.
- The offer is valid only for new subscriptions by students at universities and higher education institutions in Cyprus. Students will have to present their student ID card where the date of its expiry is displayed or confirmation from the university or higher education institution where they are registered and where their period of study is stated.
- The offer is valid until 31st January 2022.
- The monthly subscription for the fiberpower® 100M service shall be offered at a price of €24.90 for 12 months. After 12 months, the basic monthly subscription for the fiberpower® 100M service shall be the price in effect according to the Cablenet pricelist valid at that time (the current price is €29.90).
- In instances where a Cablenet mobile telephony service is added to the subscription or a mobile telephony number is transferred to the Purple Talk plan or the Purple Max plan, the monthly subscription for the fiberpower® 100M service shall be offered at a price of €19.90 for 12 months. After 12 months, the basic monthly subscription for the fiberpower® 100M service shall be the price in effect according to the Cablenet pricelist valid at that time (the current price is €29.90).
- The prices for Cablenet’s mobile telephony services are determined according to the Cablenet pricelist valid at that time and/or any offers that may be valid at that time which can be combined with this offer.
- All prices include VAT.
- The offer may not be combined with any other promotion and/or discounts offered by Cablenet.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – Offer “fiberpower® 100M”
- The offer is valid for new subscriptions for new 24-month Contracts on the fiberpower® 100M service
- The offer is valid until 8th December 2021.
- The monthly subscription of the fiberpower® 100M service will be offered at the reduced price of €24.90 for the first 12 months. After the first 12 months, the monthly subscription of the fiberpower® 100M service will be charged according to the valid Cablenet pricelist at the time, currently at €29.90.
- In the event of adding a Cablenet mobile service within the first 12 months of the Contract, the reduced price (€24.90) will apply for the whole 24 months of the Contract.
- The prices of Cablenet mobile services are charged according to the valid Cablenet pricelist at any time or/and any other applicable offers or discounts that can be combined with this offer.
- All prices include VAT.
- The selected basic service will remain the same throughout the entire duration of the Contract. In the event of changing the basic service or removing the mobile service from the fiberpower® 100M, the Contract will be terminated immediately and the offer will cease to be in effect.
- In the event of early termination of the Contract, the offer will cease to be in effect and will be amended, replaced, or terminated immediately and automatically, according to the circumstances, as an ancillary Contract.
- In the event of early termination of the Contract by the Subscriber for any reason, he/she will be required to pay to the Company any amounts that have become due and payable from the agreed Services provided to him/her, based on the early termination table, plus an extra amount equal to the Administrative Termination Fee under the Company’s Pricelist.
- Upon expiration of the 24-month Contract, the basic service, as well as any other additional services, will be charged according to the valid Cablenet pricelist at the time.
- The provision of Services is governed by Cablenet’s General Terms and Conditions for the Provision of Services, the Special Conditions for the Provision of Services and the current Special Conditions of this offer.
- Any promotion or offer of services in kind is valid exclusively for the period for which it is specifically offered and cannot be redeemed in cash or credit or as a discount on other Services or in exchange for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
Terms and Conditions – Offer “fiberpower 100M, fiberpower 200M and fiberpower 300M”
- The offer is valid only for new subscriptions with a 24-month contract, on fiberpower® 100M, fiberpower® 200M or fiberpower® 300M services, with the prerequisite of the addition of Purple Talk plan or Purple Max plan to the subscription or a mobile number portability to one of Purple Talk or Purple Max plans.
- The offer is valid until 31st October 2021.
- The monthly subscription of the fiberpower® 100M, fiberpower® 200M and fiberpower® 300M services will be offered at the reduced price of €19,90, €29.90 and €39,90 respectively and will apply for the duration of the 24-months contract.
- The prices of Cablenet mobile services are charged according to the valid Cablenet pricelist at any time or/and any other applicable offers or discounts that can be combined with this offer.
- All prices include VAT.
- The selected basic service will remain the same throughout the entire duration of the Contract. In the event of changing the basic service or removing the mobile service from the fiberpower®, the Contract will be terminated immediately and the offer will cease to be in effect.
- In the event of early termination of the Contract, the offer will cease to be in effect and will be amended, replaced, or terminated immediately and automatically, according to the circumstances, as an ancillary Contract.
- In the event of early termination of the Contract by the Subscriber for any reason, he/she will be required to pay to the Company any amounts that have become due and payable from the agreed Services provided to him/her, based on the early termination table, plus an extra amount equal to the Administrative Termination Fee under the Company’s Pricelist.
- Upon expiration of the 24-month Contract, the basic service, as well as any other additional services, will be charged according to the valid Cablenet pricelist at the time.
- The provision of Services is governed by Cablenet’s General Terms and Conditions for the Provision of Services, the Special Conditions for the Provision of Services and the current Special Conditions of this offer.
- Any promotion or offer of services in kind is valid exclusively for the period for which it is specifically offered and cannot be redeemed in cash or credit or as a discount on other Services or in exchange for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
Terms and Conditions – Paphos OFFER «fiberpower® 100M»
- The offer is valid only for new subscriptions on the fiberpower® 100M service.
- The offer is valid until 31st October 2021
- The monthly subscription for the fiberpower® 100M service shall be offered at a price of €19.90 for 12 months. After 12 months, the basic monthly subscription for the fiberpower® 100M service shall be the price in effect according to the Cablenet pricelist valid at that time (the current price is €29.90).
- All prices include VAT.
- The offer may not be combined with any other promotion and/or discounts offered by Cablenet.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – Paphos Offer “Mobile Purple Max”
- The offer is valid for new subscriptions to the Mobile Purple Max plan.
- The offer is valid until 31st October 2021.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – Offer “APOEL – Mobile Purple Max”
- The offer is valid for new subscriptions to the Purple Max plan with a 24month contract.
- The offer is valid for new and existing Cablenet Subscribers, who opt for a new mobile number or transfer their existing mobile number to Cablenet (Number Portability).
- When applying, the person eligible for this offer must quote or complete the code APOELFANS2021
- When applying, the person eligible for this offer must present his/her Fan Card.
- The offer is valid until 31st October 2021.
- The monthly subscription of the Purple Max plan will be offered at the reduced price of €20.00 for the first 12 months. After the first 12 months, the monthly subscription of the Purple Max plan will be charged according to the valid Cablenet pricelist at the time, currently at €25.00.
- All prices include VAT.
- In instances of early termination of the Contract, the offer ceases to be valid and is immediately and automatically modified, replaced or, where applicable, terminated as an ancillary Contract.
- In instances of early termination of the Contract by the Subscriber for any reason whatsoever, the Subscriber is obliged to give a 30-day notice to Cablenet. Otherwise, the Subscriber is obliged to pay an Administrative Termination Fee of €25.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of Services in kind is valid exclusively for the period for which it is specifically offered and cannot be exchanged for cash or credit or discount for other Services or other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – Ministry of Health Offer
- Offer applies to new subscriptions to the Purple Talk plan or the Purple Max plan.
- Offer is valid to permanent residents of the Republic of Cyprus aged 18-25 years.
- The offer is valid for applications made through Cablenet stores.
- Eligible individuals may only take advantage of this offer for one subscription on one of the mobile plans listed above.
- When applying at a Cablenet store, the person eligible for this offer must present his/her identity card and vaccination card.
- The Vaccination Card is only required for confirmation purposes as part of the actions of the Government of the Republic of Cyprus to increase vaccinations. The data of the Vaccination Card will not be stored or processed by Cablenet.
- Individuals eligible for this offer must have received at least one dose of the vaccine.
- The offer is valid from 19th July 2021 until 30th September 2021.
- The offer is valid for new and existing Cablenet Subscribers, who opt for a new mobile number or transfer their existing mobile number to Cablenet (Number Portability).
- The monthly subscription to the Purple Talk plan is offered at a reduced price of €15.00 for the first 24 months. After the first 24 months, the monthly subscription of the Purple Talk plan will be charged according to the current Cablenet pricelist, which is currently €20.00. The monthly subscription of the Purple Max plan is offered in the first 24 months at the reduced price of €20,00. After the first 24 months, the monthly subscription to the Purple Max plan will be charged according to the Cablenet pricelist at the time, which is currently €25.00.
- All prices include VAT.
- The offer cannot be combined with any other offer from Cablenet that includes a Mobile service.
- The provision of Services is subject to the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Specific Terms.
- Any provision of services in kind is solely for the period for which it is specifically offered and cannot be exchanged for cash or credits or discounts for other Services.
- Cablenet reserves the right to reject any application at its sole discretion.
Terms and Conditions – 200M DEC Subsidy (Department of Electronic Communications)
- The Plan is valid for all natural persons (owners or renters) who do not yet have either a broadband services connection or a connection speed of at least 100 Mbps and live at an address where the subsidy is available. Each Beneficiary is entitled to a single connection for each premise.
- Provision of the offer falls within the framework of the ‘Cyprus National Broadband Plan’ of the Deputy Ministry of Research, Innovation and Digital Policy’s (DMRID) Department of Electronic Communications (DEC). Further information regarding the ‘Cyprus National Broadband Plan’ is available at https://gigavoucher.dmrid.gov.cy/voucher/faq/.
- Provision of the subsidy requires approval by the Department of Electronic Communications.
- Further to paragraph 1, the subsidy concerns:
- New Subscribers: A new Purple Internet service connection with a 24-month Contract
- Existing Subscribers: Upgrading of their existing Subscription, to the Purple Internet service with a new 24-month Contract.
- The subscribers who will benefit from the subsidy, will receive a €10/discount for 24months.
- The amount of the discount from the 1st to the 12th months will be covered by the subsidy offered by the Department of Electronic Communications. The total subsidy amount is €120
- The amount of the discount from the 13th to the 24th will be covered by Cablenet. Total amount €120.
- The offer cannot be combined with other Cablenet promotional activities and/or discounts.
- In instances where the Subscriber terminates the Contract early for whichever reason, the Subscriber shall be obliged to pay the Company the amount owed for Services rendered according to the ‘Cyprus National Broadband Plan’ offer’s early termination table, in addition to an Administrative Termination Fee according to the Company’s Pricelist.
- In instances where the Contract is terminated early, the offer shall cease to be in force and will be modified, replaced or, depending on the case, immediately and rightfully terminated as an ancillary Contract. In case of termination, there is an Administrative Termination Fee according to the Company’s Pricelist valid at that time.
- The subsidy amount will be deducted from the Subscriber’s monthly bill.
- The Subscriber has the right to add any additional service without subsidy.
- Upon completion of the 12-month Contract, the Purple Internet service’s basic monthly subscription fee will be that valid for the service according to the Cablenet pricelist valid at that time.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Special Terms.
- All prices include VAT.
- Any offer of Services in kind is valid exclusively for the period during which it is specifically offered and cannot be redeemed for cash or credit or discount for other Services, nor can it be exchanged for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
Terms and Conditions – Offer “Purple Internet” with a 12month contract
- The offer is valid for new subscriptions for new 12-month Contracts on the Purple Internet service
- The monthly subscription of the Purple Internet service will be offered at the price of €27.00 for 12 months. After the initial period of 12 months, the Agreement will be automatically renewed for a further period of 12 months at the same price. Following the expiration of the 12 month renewal, the contract monthly subscription of the Purple Internet service will be charged according to the valid Cablenet pricelist at the time.
- The prices of Cablenet mobile services are charged according to the valid Cablenet pricelist at any time or/and any other applicable offers or discounts that can be combined with this offer.
- All prices include VAT.
- In the event of early termination of the Contract, the offer will cease to be in effect and will be amended, replaced, or terminated immediately and automatically, according to the circumstances, as an ancillary Contract.
- In the event of early termination of the Contract by the Subscriber for any reason, he/she will be required to pay to the Company any amounts that have become due and payable from the agreed Services provided to him/her, based on the early termination table, plus an extra amount equal to the Administrative Termination Fee under the Company’s Pricelist.
- The provision of Services is governed by Cablenet’s General Terms and Conditions for the Provision of Services, the Special Conditions for the Provision of Services and the current Special Conditions of this offer.
- Any promotion or offer of services in kind is valid exclusively for the period for which it is specifically offered and cannot be redeemed in cash or credit or as a discount on other Services or in exchange for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
Terms and Conditions – Purple Internet
- The offer is valid for new subscriptions for new 12-month Contracts on the Purple Internet service
- The monthly subscription of the Purple Internet service will be offered at the price of €30.00 for 12 After 12 months, the contract monthly subscription of the Purple Internet service will be charged according to the valid Cablenet pricelist at the time.
- The prices of Cablenet mobile services are charged according to the valid Cablenet pricelist at any time or/and any other applicable offers or discounts that can be combined with this offer.
- All prices include VAT.
- In the event of early termination of the Contract, the offer will cease to be in effect and will be amended, replaced, or terminated immediately and automatically, according to the circumstances, as an ancillary Contract.
- In the event of early termination of the Contract by the Subscriber for any reason, he/she will be required to pay to the Company any amounts that have become due and payable from the agreed Services provided to him/her, based on the early termination table, plus an extra amount equal to the Administrative Termination Fee under the Company’s Pricelist.
- Upon expiration of the 12-month Contract, the basic service, as well as any other additional services, will be charged according to the valid Cablenet pricelist at the time.
- The provision of Services is governed by Cablenet’s General Terms and Conditions for the Provision of Services, the Special Conditions for the Provision of Services and the current Special Conditions of this offer.
- Any promotion or offer of services in kind is valid exclusively for the period for which it is specifically offered and cannot be redeemed in cash or credit or as a discount on other Services or in exchange for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
Terms and Conditions - Black Friday Offer
- The offer is valid for new subscriptions with a new 12-month Contract.
- The offer price is valid throughout the 12-month Contract.
- All prices include VAT.
- The bundle is valid if Purple Internet, Purple Sports TV 1, Purple TV and Purple Max Mobile services remain unchanged throughout the duration of the Contract. Should the Internet Service be changed, or any of the other services of the bundle removed, the Contract will be terminated immediately, and the offer will cease to be valid.
- In instances where the Contract is terminated early, the offer shall cease to be in force and will be modified, replaced or, depending on the case, immediately and rightfully terminated as an ancillary Contract.
- In instances where the Subscriber terminates the Contract early for whichever reason, the Subscriber shall be obliged to pay the Company the amount owed for Services rendered according to the offer’s early termination table, in addition to an
- Administrative Termination Fee according to the Company’s Pricelist.
- Upon completion of the 12-month Contract, the offered bundled services will continue to be offered according to the Cablenet Pricelist valid at that time.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Special Terms.
- Any offer of Services in kind is valid exclusively for the period during which it is specifically offered and cannot be redeemed for cash or credit or discount for other Services or exchanged for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
Special Terms and Conditions
Terms and Conditions - Top-Up online service
- The Top-Up Online Service is available for all Cablenet Prepaid Mobile Services Subscribers of Cablenet Communication Systems PLC («Cablenet»).
- The Top-Up Online Service allows the user (“User”) of the Service to renew the remaining amount of money available for use of the Cablenet Prepaid Service (“Cablenet Prepaid”) of the connection number he/she wishes, through the Website.
- In order to renew the remaining available amount of Cablenet Prepaid (“Balance”), the User must insert the connection number of which he/she wishes to renew the Balance. If the User wishes to receive an invoice regarding the above renewal, the User may enter the email address where he/she wishes to receive the relevant invoice. It is hereby clarified that the email address in question will only be used for the purpose of sending the relevant invoice.
- In order to avoid any mistake when entering the connection number, it will be asked from the User to confirm the connection number. If, even during confirmation, the User enters an incorrect connection number for the second time, different from the one he /she wished to renew, and the payment is successfully completed, Cablenet bears no responsibility and is not obliged to return the paid renewal amount to the User.
- Payment is available via credit, debit , Visa, or Master Card (“Card”), in collaboration with Worldline Financial Services Europe (Wallee) through Wallee Payment Gateway, (Payment Gateway) where the payment is completed. Top-Ups are available only for the following amounts per Top-up: two (€2), five (€5), ten (€10), twenty (€20), fifty (€50).
- The User by submitting the Card data for the payment he/she accepts and agrees that Cablenet in collaboration with Wallee will charge that Card for the amount of the transaction. The Card data of the User is collected directly by Wallee without any intervention and/or access to the card data by Cablenet. Cablenet does not collect, store, or in any way processes data submitted during the transaction/payment execution process (e.g. card number, cvv2, expiry date).
- Therefore, Cablenet will bear no responsibility for any loss, damage and/or any other issue that arises in relation to any of the above data that the User registers on the Payment Gateway, nor for any other claims that arise from the use through Wallee Payment Gateway.
- The Balance Renewal of Cablenet Prepaid takes place immediately after receiving the successful payment The Subscriber who owns the connection number of which the Balance is renewed will receive an SMS with the information of the renewal to the said connection number.
- In the event that the payment was not successful, the Subscriber who owns the connection number registered on the website for the purpose of renewing the Balance, will receive an informative SMS message, regarding the failure to successfully complete the payment.
- In the event the payment was effected correctly and the Top-Up was unsuccessful due to a systemic error and therefore the Top-Up amount was held and the Balance was not renewed to the connection number submitted, then Cablenet undertakes to return the paid amount.
- Subject to the above, it is hereby clarified that Cablenet is not obliged to accept any requests for cancellation and/or refund for transactions and payments made through the Top-Up Online Service.
- Provided that the Subscriber has successfully and sufficiently renewed the Balance, he/she may proceed to acquire the Gimme prepaid plan of his/her choice or use his/her Balance to communicate.
- Top-Up Online Service is governed by the General Terms and Conditions of Service, the Cablenet Online Store Terms of Use and these Special Terms. In the event of a conflict between the General Terms and Conditions of Service, the Cablenet Online Store Terms of Use and these Terms, the provisions of these Terms shall prevail.
- Regarding the processing of your personal data collected by Cablenet you can refer to the “Privacy Policy” section of our website.
- These Terms are governed by and interpreted in accordance with the Laws of the Republic of Cyprus.
General Terms and Conditions
General Terms and Conditions
- in the event that it considers that the Subscriber is not creditworthy or that the Subscriber has failed to pay any accounts which have become due and payable to the Company,
- in the event that the Company’s Network is not available or there are no available and appropriate resources to enable the Subscriber’s connection,
- in the event that, due to problematic infrastructure at the Premises, the Services cannot be installed, or the Company is not able to ensure the level of quality required for the provision of the Services or there is a risk that the Company’s Network will suffer damages or problems, or
- for any other reasonable cause which will be explained to the Subscriber in due detail.
- The Subscriber, either at the time of signing this Agreement or as soon as possible thereafter, shall provide all documents or authorizations required to be submitted to the Company in accordance with the Legislation in force from time to time, in order for it to be forwarded to the Donor Service Provider so as to enable the portability.
- The Subscriber shall not terminate the telecommunication services provided by the Donor Service Provider before the respective Services of the Company have been activated by the Company and the Company informs the Subscriber that the portability has been successfully activated. Otherwise, the Company shall not be liable for the loss of any telecommunication services or signs, including telephone numbers.
- When the Company is informed by the Donor Service Provider, it shall inform the Subscriber of the date of portability and activation of the Services and shall take all necessary measures for the portability of the telecommunication services.
- The Company assumes no liability for any delay or any other problem that may occur in the portability process, including the impossibility of portability due to acts or omissions of the Subscriber or the Donor Service Provider.
- In the event of cancellation of a portability application by the Subscriber before its conclusion, the Company, without prejudice to any other rights it may have, shall be entitled to claim from the Subscriber any charges or other expenses incurred in the course of dealing with the application.
- The level of utilization of the local network and of the core network of the Company. It is clarified that the Company takes all necessary measures in order for the utilization to be within acceptable limits according to common practice. For the local access network, the Company uses technical means for data traffic management, which may reduce the speed of access of any particular Subscriber based on the volume of his data traffic, in order to prevent Network congestion and to ensure the Network’s smooth operation.
- Wear and tear or damage to the Company’s equipment serving the Network.
- Interference to the Network from external sources.
- To resolve any technical problems relating to the operation of the Equipment, pursuant to clause 4.13.
- To repair or replace the Equipment, at its absolute discretion, without charging the Subscriber, in the event of damage, destruction or loss of the Equipment due to fair wear and tear or due to defective Equipment or due to an act or omission of the employees or representatives of the Company, unless the ownership of the Equipment has been transferred to the Subscriber pursuant to clause 6.1. In all other cases, the Company is obliged to repair or replace the Equipment, at its absolute discretion, and shall charge the Subscriber. During any period of repair of the Equipment, the Subscriber shall not be entitled to any reduction in the agreed charges or fees unless the Company is responsible for the damage of the Equipment in accordance with clause 6.4 and is not in a position to replace it. In such a case, the Subscriber shall be entitled to compensation for each day of continuous interruption to the provision of the Services, except for the first three (3) days, proportionately, on the basis of the monthly charge for the Services which are not being provided and such compensation will be paid in the form of credit in the following month’s statement
- To use the Equipment only at the Installation Point within the Premises in accordance with the relevant instructions for use.
- Not to interfere with the Equipment, including its replacement by equipment which is not approved by the Company, repairs, alterations or additions thereto and not to allow or tolerate any such interference by any person who is not an employee of the Company or a technician duly authorized by the Company.
- To keep the Equipment at a suitable place and under appropriate conditions at its Installation Point.
- To immediately inform the Company in case of damage, destruction or loss of the Equipment.
- To restrict wireless access by the use of special access passwords, if the Equipment has Wi-Fi access capabilities.
- the security, authenticity, accuracy or confidentiality and the propriety or impropriety of the data received, sent or stored by the Subscriber over the Internet through the Services and/or the Network,
- any direct or indirect, material or non-material damage that the Subscriber or any third party may suffer as a result of accessing the Internet through the Services and/or the Network,
- any disputes which might arise between the Subscriber and third parties and which are due to messages, data, material or information circulating through the Network or the Internet,
- any advertisement, products, messages, services, programs or other material or information or, generally, anything that is made available or is received through the Services,
- possible use of the Services by the Subscriber in a manner that is offensive, abusive, dishonourable, indecent, harassing, or in a manner contrary to accepted principles of morality and/or the Legislation or
- any direct or indirect material or non-material damage that the Subscriber may suffer due to loss of data stored on the Company’s transmitters, servers or computers.