Truly fast internet
at a truly incredible price
Purple Internet
Enjoy a fast and affordable online experience.
up to 300Mbps
up to 30Mbps
Reliable WiFi
1. Activation fee: €25
2. Installation fee: €60. Free with contracted plan.
3. Telephone line: €3.00/month
4. Static IP: €4.95/month plus installation fee of €11.90
Choose a plan
up to 200Mbps
up to 30Mbps
With a 24month contract
Installation fee: FREE
Activation fee: €25
up to 300Mbps
up to 30Mbps
PRICE LOCK GUARANTEE
FOR 3 YEARS
With a 24month contract
Installation fee: FREE
Activation fee: €25
For more information click here
up to 300Mbps
up to 30Mbps
With a 12month contract
For subscribers eligible to the Department of Electronic Communications subsidy, who do not yet have either a broadband services connection or a connection speed of at least 100 Mbps.
Installation fee: FREE
Activation fee: €25
Terms & Conditions
Frequently Asked Questions
Internet Fixed Telephony
Can I keep my existing telephone number?
You can keep your existing telephone number by following the number portability procedure. You will need a copy of your last telephone bill and to present your ID card.
Is there any charge for the transfer of my existing telephone number to Cablenet’s network?
There is no charge for transferring your existing telephone number to Cablenet’s network.
Can you provide me with a telephone number in case I do not already have one?
Cablenet offers new telephone numbers.
Can I have a telephone line in more than one rooms of the household?
You can have a telephone line in more than one room if the necessary ramification exists. Cablenet’s telephone line is provided through the modem. The cabling distribution to other points in your premises is your responsibility.
How much do I save if I choose Cablenet’s telephony service compared to other providers?
Take advantage of the free calls between Cablenet’s fixed telephony subscribers. Also, Cablenet provides lower rates on fixed telephony for local and international calls.
Are there any other extras which come with the telephony service?
Cablenet offers Caller ID, call forwarding, number withhold service, per-line blocking (number with prefix 900 and 909) and international calls blocking, free of charge. As an additional service for a monthly subscription of €3,55 you can have the following services: do not disturb, call waiting, caller ID during call waiting, teleconferencing, distance call forwarding (to another telephone device), wake up call, rejection of anonymous calls.
Calling Line Identification Presentation (CLIP)
The telephone number (landline or mobile) that is calling you will appear on your mobile’s screen unless the caller has activated the Calling Line Identification Presentation (CLIP) service.
Calling Line Identification Restriction (CLIR)
To withhold your number, dial #31# before each call. The Number Withholding service is free.
Call Forwarding Unconditional
To activate Call Forwarding, dial *21*number to which you want your calls forwarded#. To deactivate, dial ##21#. The Call Forwarding service is free. Call Forwarding when the line is busy, when you are unable to answer and when a call can not be completed can be activated simultaneously. Calls forwarded are charged according to the current pricelist.
Call Forwarding when line is busy
To activate Call Forwarding when your line is busy, dial *67* and the number to which you want your calls forwarded#. To deactivate, dial ##67#. The Call Forwarding service is free. Call Forwarding when the line is busy, when you are unable to answer and when a call can not be completed can be activated simultaneously. Calls forwarded are charged according to the current pricelist.
Call Forwarding when you cannot answer a call
To activate Call Forwarding when you are unable to answer your calls, dial *61* and the number to which you want your calls forwarded#. To deactivate, dial ##61#. The Call Forwarding service is free. Call Forwarding when the line is busy, when you are unable to answer and when a call can not be completed can be activated simultaneously. Calls forwarded are charged according to the current pricelist.
Call Forwarding when a call cannot be completed
To activate Call Forwarding when a call cannot be completed, dial *62* and the number to which you want your calls forwarded#. To deactivate, dial ##62#. The Call Forwarding service is free. Call Forwarding when the line is busy, when you are unable to answer and when a call can not be completed can be activated simultaneously. Calls forwarded are charged according to the current pricelist.
Barring of Outgoing Calls
To activate Blocking of Outgoing Calls, dial: *33*Barring PIN# (for Calls and SMS) *33*Barring PIN*11# (for Calls only) *33*Barring PIN*16# (for SMS only). To deactivate, dial #33*Barring PIN#. The Call Barring service is free. Default Barring PIN is 0000. To change Barring PIN use **03*330*old pin*new pin*new pin#
Barring of Outgoing International Calls
To activate Blocking of Outgoing International Calls, dial: *331*Barring PIN# (for Calls and SMS) *331*Barring PIN*11# (for Calls only) *331*Barring PIN*16# (for SMS only). To deactivate, dial #331*Barring PIN#. The Call Barring service is free. Default Barring PIN is 0000. To change Barring PIN use **03*330*old pin*new pin*new pin#
Barring of Outgoing International Calls, except calls towards Cyprus, whilst overseas
To activate Blocking of Outgoing International Calls, except calls towards Cyprus, whilst you are overseas, dial: *332*Barring PIN# (for Calls and SMS) *332*Barring PIN*11# (for Calls only) *332*Barring PIN*16# (for SMS only). To deactivate, dial #332*Barring PIN# The Call Barring service is free. Default Barring PIN is 0000. To change Barring PIN use **03*330*old pin*new pin*new pin#
Barring of Incoming Calls
To activate Blocking of Incoming Calls, dial: *35*Barring PIN# (for Calls and SMS) *35*Barring PIN*11# (for Calls only) *35*Barring PIN*16# (for SMS only). To deactivate, dial #35*Barring PIN#. The Call Barring service is free. Default Barring PIN is 0000. To change Barring PIN use **03*330*old pin*new pin*new pin#
Barring of Incoming International Calls whilst Overseas
To activate Blocking of Incoming International Calls whilst you are overseas, dial: *351*Barring PIN# (for Calls and SMS) *351*Barring PIN*11# (for Calls only) *351*Barring PIN*16# (for SMS only). To deactivate, dial #351*Barring PIN#. The Call Barring service is free. Default Barring PIN is 0000. To change Barring PIN use **03*330*old pin*new pin*new pin#
Call Waiting
To activate Call Waiting, dial *43#. To deactivate, dial #43#. The Call Waiting service is free.
Plume HomePass
What is Plume HomePass® service?
Search and download the HomePass® by Plume App from App Store or Google Play and install your Plume HomePass® Pods in your home. When using the HomePass® App recognises all of your devices, identifies the flow of traffic, and starts to optimise your home network, seamlessly without effort.
What are the Plume HomePass® service benefits?
Plume HomePass® service offers intelligent solutions for full-strength, uninterrupted connectivity (Adapt™), full home WiFi access control to people you trust (Control™), cyber security to all your connected devices (Guard™), privacy protected home motion detection (Sense™) and full device management capabilities with the HomePass® App at your fingertips.
Can I achieve full WiFi coverage of my home with Plume HomePass® service?
Every home is unique! With Plume HomePass® service you can place your pods anywhere in your home to achieve the best WiFi coverage and allow the Adapt™ service to intelligently provide you with full-strength, uninterrupted connectivity. You can also acquire additional pods to extend your intelligent WiFi solution beyond the initial reach of the pods included in your service.
Is Plume HomePass® service just a WiFi extender solution?
Plume HomePass® is an intelligent WiFi solution powered by Plume is much more than just a WiFi extender solution or power line device; It is an intelligence WiFi solution. Unlike traditional WiFi extenders or power line devices, Plume HomePass® applies advanced algorithms to continuously optimize your home WiFi signal even in the most complex environments (Adapt™). It also offers additional intelligent solutions such as Control™, Guard™ and Sense™.
What is the Guard™?
The Control™ is an unparalleled parental controls and guest access solution. Give full home WiFi access to people you implicitly trust, create custom passwords for your guests, make the internet a safer place for your family and even schedule an Internet freeze for those who need some time off.
What is the HomePass® App?
When you get onboarded with the Plume HomePass® service, you will also download the HomePass® on your mobile device. The App lets you see which devices are accessing the Internet and how much they’re uploading or downloading. You can block and unblock specific devices from accessing the Internet and delivers daily reports on your home WiFi signal strength and network activity. With this App you take control of your WiFi network.
How easy is it to set up Plume HomePass®?
Search and download the HomePass® by Plume App from App Store or Google Play and install your Plume HomePass® Pods in your home. When using the HomePass® App recognises all of your devices, identifies the flow of traffic, and starts to optimise your home network, seamlessly without effort.
What is the Adapt™?
The Adapt™ is a built-in, advanced algorithm that offers a full-strength uninterrupted connectivity experience for your home WiFi solution. Walk room-to-room on a FaceTime call, stream your favorite 4K content or download a large work file – all at the same time, where and when you need it.
Terms & Conditions
General
General Terms and Conditions
CABLENET GENERAL TERMS AND CONDITIONS FOR THE PROVISION OF SERVICES This Agreement is made today between Cablenet Communication Systems PLC, a company which holds a license under the Regulation of Electronic Communications and Postal Services Law of 2004, as amended, based in Nicosia, (hereinafter referred to as “the Company”) on the one hand, and the subscriber, whose particulars appear in the SPECIAL CONDITIONS FOR THE PROVISION OF SERVICES (hereinafter referred to as “the Special Terms and Conditions”) of this Agreement (hereinafter referred to as the “Subscriber”) on the other hand, whereby it is agreed as follows: 1. TERMS Other Provider: means any legal or physical person other than the Company which provides electronic communication services. OCECPR: means the Office of the Commissioner of Electronic Communications and Postal Regulation. Advertised Speed: means the speed used by the Provider in the course of the commercial promotion of the Broadband Internet Access Services (BIAS) through a fixed network which it offers to the public. Advertised Speed for the Provision of Broadband Internet Access over a Mobile Network: means the speed that the Provider can realistically provide to the end-user over the Mobile Service Provider Network. Network: means the network of the Company, which is used by the Company for the provision of services, including the structure of the Network and any equipment, terminal points and cables which are installed inside or outside the Subscriber’s Premises, up to or before the Installation Point. Administrative Change Fee: means the lump sum fee specified in the Company’s Pricelist that the Subscriber pays to the Company in the event of alteration or readjustment of the Services. Administrative Termination Fee: means the lump sum fee specified in the Company’s Pricelist that the Subscriber pays to the Company in the event of the early termination of the services. Guarantee: means any guarantee, whether of a monetary or other nature, that the Company may request, at its discretion, prior to the activation or for the alteration or for the continuation of the provision of the Services. Minimum Speed: means the lowest speed of the Broadband Internet Access Services (BIAS) over a fixed network that the Provider undertakes to provide to the Subscriber. Equipment: means the equipment specified in the Special Terms and Conditions, as well as any additional equipment that the Company may provide to the Subscriber for the purpose of providing the Services. CECPR: means the Commissioner of Electronic Communications and Postal Regulation. Private Use: means purposes of entertainment, education, information and any other purposes of a personal nature, on the basis of which the reselling or disposal for a fee or other consideration to third parties is expressly prohibited. Subscriber Card (SIM): means a special card which contains the Subscriber’s particulars and which, by its insertion into the Subscriber’s Equipment, allows the Subscriber to access the Mobile Telephone Services. Maximum Speed: means the maximum speed of the Broadband Internet Access Services (BIAS) over a fixed network that the Subscriber can achieve. Legislation: means any law of the Republic of Cyprus in force from time to time and includes every regulation or other subsidiary act, in force from time to time, issued pursuant to such law, including decisions, directions and orders of the OCECPR and/or any other Competent Authority. Installation Point: means the first point of supply of the television or telephone installation at the Premises or, for the provision of services over a telephone cable, the main telephone cables’ distribution frame at the Premises or at the building in which the Premises are situated. Subscriber: means the legal or natural person that has signed the Cablenet Agreement for the Provision of Services and has accepted the Special Terms and Conditions for the Provision of Services and the General Terms and Conditions for the Provision of Services. Typical Speed: means the speed of the Broadband Internet Access Services (BIAS) over a fixed network that the Subscriber expects to enjoy for more than 12-hours per day in the course of the provision of the Service. Company’s Pricelist: means the current pricelist of the Company’s services, which is posted from time to time on the Company’s website at the following link: pricelist. services: means the services generally provided by the Company from time to time in the course of its operations, including, without limitation, basic telecommunication services (such as fixed and mobile telephony, fixed and mobile broadband access, paid TV and free to air (FTA) TV), methods of payment (at the Company’s stores, through third parties, or electronically), printing and sending of accounts and invoices for the Services, analytical accounts or statements regarding the use of the Services, support services for any of the Services (either on site, or by telephone, or by remote access) and services for the installation and repair of the Services. Services: means the service or services specifically provided by the Company to the Subscriber as set out in the Special Terms and Conditions, and any other additional services that may be added following an oral or written request by the Subscriber to the Company. Premises: means the house, apartment or other place of residence of the Subscriber where the installation of the Services is made. 2. DURATION OF THE AGREEMENT 2.1 Unless otherwise provided in the Special Terms and Conditions, this Agreement shall be in force for a term of twelve (12) months from the date of first activation of the Services (hereinafter referred to as the “Initial Term”). Upon the expiry of the said term, this Agreement will be automatically renewed for a further period of twelve (12) months each time, unless either of the Contracting Parties notifies the other in writing, at least thirty (30) days before the expiry of this Agreement, of its intention not to renew it. 3. INSTALLATION – ACTIVATION OF SERVICES 3.1 The Subscriber must provide to the Company, either at the time of signing this Agreement or as soon as possible thereafter, all necessary documents, authorisations and consents in order to enable his lawful connection to the Network and the activation of the Services or any other documents which the Company may reasonably request at its discretion. Furthermore, the Subscriber is obliged to provide the Guarantee. No work for the connection to the Network will begin before the fulfillment of the above. 3.2 The Company is acting under a procedure which aims at the activation of the Services within thirty (30) working days of the provision or securing of all necessary and/or requested documents, authorizations, consents and Guarantees. In the event of a delay, the Company will notify the Subscriber so that he may be aware of the progress of the installation process and of any problems. Further, in the event of unjustified delay, the Subscriber shall be entitled to terminate this Agreement in writing, except where the delay is due to force majeure or the Subscriber is responsible for the delay 3.3 The Company has the right not to connect the Subscriber to the Network and/or not to activate the Services in the following cases:
- in the event that it considers that the Subscriber is not creditworthy or that the Subscriber has failed to pay any accounts which have become due and payable to the Company,
- in the event that the Company’s Network is not available or there are no available and appropriate resources to enable the Subscriber’s connection,
- in the event that, due to problematic infrastructure at the Premises, the Services cannot be installed, or the Company is not able to ensure the level of quality required for the provision of the Services or there is a risk that the Company’s Network will suffer damages or problems, or
- for any other reasonable cause which will be explained to the Subscriber in due detail.
- The Subscriber, either at the time of signing this Agreement or as soon as possible thereafter, shall provide all documents or authorizations required to be submitted to the Company in accordance with the Legislation in force from time to time, in order for it to be forwarded to the Donor Service Provider so as to enable the portability.
- The Subscriber shall not terminate the telecommunication services provided by the Donor Service Provider before the respective Services of the Company have been activated by the Company and the Company informs the Subscriber that the portability has been successfully activated. Otherwise, the Company shall not be liable for the loss of any telecommunication services or signs, including telephone numbers.
- When the Company is informed by the Donor Service Provider, it shall inform the Subscriber of the date of portability and activation of the Services and shall take all necessary measures for the portability of the telecommunication services.
- The Company assumes no liability for any delay or any other problem that may occur in the portability process, including the impossibility of portability due to acts or omissions of the Subscriber or the Donor Service Provider.
- In the event of cancellation of a portability application by the Subscriber before its conclusion, the Company, without prejudice to any other rights it may have, shall be entitled to claim from the Subscriber any charges or other expenses incurred in the course of dealing with the application.
- The level of utilization of the local network and of the core network of the Company. It is clarified that the Company takes all necessary measures in order for the utilization to be within acceptable limits according to common practice. For the local access network, the Company uses technical means for data traffic management, which may reduce the speed of access of any particular Subscriber based on the volume of his data traffic, in order to prevent Network congestion and to ensure the Network’s smooth operation.
- Wear and tear or damage to the Company’s equipment serving the Network.
- Interference to the Network from external sources.
- To resolve any technical problems relating to the operation of the Equipment, pursuant to clause 4.13.
- To repair or replace the Equipment, at its absolute discretion, without charging the Subscriber, in the event of damage, destruction or loss of the Equipment due to fair wear and tear or due to defective Equipment or due to an act or omission of the employees or representatives of the Company, unless the ownership of the Equipment has been transferred to the Subscriber pursuant to clause 6.1. In all other cases, the Company is obliged to repair or replace the Equipment, at its absolute discretion, and shall charge the Subscriber. During any period of repair of the Equipment, the Subscriber shall not be entitled to any reduction in the agreed charges or fees unless the Company is responsible for the damage of the Equipment in accordance with clause 6.4 and is not in a position to replace it. In such a case, the Subscriber shall be entitled to compensation for each day of continuous interruption to the provision of the Services, except for the first three (3) days, proportionately, on the basis of the monthly charge for the Services which are not being provided and such compensation will be paid in the form of credit in the following month’s statement
- To use the Equipment only at the Installation Point within the Premises in accordance with the relevant instructions for use.
- Not to interfere with the Equipment, including its replacement by equipment which is not approved by the Company, repairs, alterations or additions thereto and not to allow or tolerate any such interference by any person who is not an employee of the Company or a technician duly authorized by the Company.
- To keep the Equipment at a suitable place and under appropriate conditions at its Installation Point.
- To immediately inform the Company in case of damage, destruction or loss of the Equipment.
- To restrict wireless access by the use of special access passwords, if the Equipment has Wi-Fi access capabilities.
- the security, authenticity, accuracy or confidentiality and the propriety or impropriety of the data received, sent or stored by the Subscriber over the Internet through the Services and/or the Network,
- any direct or indirect, material or non-material damage that the Subscriber or any third party may suffer as a result of accessing the Internet through the Services and/or the Network,
- any disputes which might arise between the Subscriber and third parties and which are due to messages, data, material or information circulating through the Network or the Internet,
- any advertisement, products, messages, services, programs or other material or information or, generally, anything that is made available or is received through the Services,
- possible use of the Services by the Subscriber in a manner that is offensive, abusive, dishonourable, indecent, harassing, or in a manner contrary to accepted principles of morality and/or the Legislation or
- any direct or indirect material or non-material damage that the Subscriber may suffer due to loss of data stored on the Company’s transmitters, servers or computers.
Purple Internet
Price Lock Guarantee – Internet 300Mbps
- The offer is valid for new subscriptions for new 24-month Contracts on the Purple Internet 300M service
- The monthly subscription of the Purple Internet 300M service will be offered at the reduced price of €30.00 for 24 months. Following the expiration of the 24-month renewal, the offer price €30.00 will remain valid for an additional 12 months. After the total 36 months, the offered price for the service will be according to the valid Cablenet pricelist at the time.
- The offer is valid from 22/03/2024 until 31/07/2024.
- The prices of Cablenet mobile services are charged according to the valid Cablenet pricelist at any time or/and any other applicable offers or discounts that can be combined with this offer.
- All prices include VAT.
- In the event of early termination of the Contract, the offer will cease to be in effect and will be amended, replaced, or terminated immediately and automatically, according to the circumstances, as an ancillary Contract.
- In the event of early termination of the Contract by the Subscriber for any reason, he/she will be required to pay to the Company any amounts that have become due and payable from the agreed Services provided to him/her, based on the early termination table, plus an extra amount equal to the Administrative Termination Fee under the Company’s Pricelist.
- The provision of Services is governed by Cablenet’s General Terms and Conditions for the Provision of Services, the Special Conditions for the Provision of Services and the current Special Conditions of this offer.
- Any promotion or offer of services in kind is valid exclusively for the period for which it is specifically offered and cannot be redeemed in cash or credit or as a discount on other Services or in exchange for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
Terms and Conditions – 300M DEC Subsidy (Department of Electronic Communications)
- The Plan is valid for all natural persons (owners or renters) who do not yet have either a broadband services connection or a connection speed of at least 100 Mbps and live at an address where the subsidy is available. Each Beneficiary is entitled to a single connection for each premise.
- Provision of the offer falls within the framework of the ‘Cyprus National Broadband Plan’ of the Deputy Ministry of Research, Innovation and Digital Policy’s (DMRID) Department of Electronic Communications (DEC). Further information regarding the ‘Cyprus National Broadband Plan’ is available at https://gigavoucher.dmrid.gov.cy/voucher/faq/.
- Provision of the subsidy requires approval by the Department of Electronic Communications.
- Further to paragraph 1, the subsidy concerns:
- New Subscribers: A new Purple Internet service connection with a 12-month Contract
- Existing Subscribers: Upgrading of their existing Subscription, to the Purple Internet service with a new 12-month Contract.
- The subscribers who will benefit from the subsidy, will receive a €10/discount for 12months. The amount of the discount will be covered by the subsidy offered by the Department of Electronic Communications. The total subsidy amount is €120
- The offer cannot be combined with other Cablenet promotional activities and/or discounts.
- In instances where the Subscriber terminates the Contract early for whichever reason, the Subscriber shall be obliged to pay the Company the amount owed for Services rendered according to the ‘Cyprus National Broadband Plan’ offer’s early termination table, in addition to an Administrative Termination Fee according to the Company’s Pricelist.
- In instances where the Contract is terminated early, the offer shall cease to be in force and will be modified, replaced or, depending on the case, immediately and rightfully terminated as an ancillary Contract. In case of termination, there is an Administrative Termination Fee according to the Company’s Pricelist valid at that time.
- The subsidy amount will be deducted from the Subscriber’s monthly bill.
- The Subscriber has the right to add any additional service without subsidy.
- Upon completion of the 12-month Contract, the Purple Internet service’s basic monthly subscription fee will be that valid for the service according to the Cablenet pricelist valid at that time.
- The provision of Services is governed by the General Terms and Conditions for the Provision of Services, the Special Terms for the Provision of Cablenet Services and these Special Terms.
- All prices include VAT.
- Any offer of Services in kind is valid exclusively for the period during which it is specifically offered and cannot be redeemed for cash or credit or discount for other Services, nor can it be exchanged for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.
Terms and Conditions – Purple Internet 200Mbps €25
- The offer is valid for new subscriptions for new 24-month Contracts on the Purple Internet service
- The monthly subscription of the Purple Internet service will be offered at the price of €25.00 for 24months. Following the expiration of the 24month renewal, the contract monthly subscription of the Purple Internet 200M service will be charged according to the valid Cablenet pricelist at the time.
- The prices of Cablenet mobile services are charged according to the valid Cablenet pricelist at any time or/and any other applicable offers or discounts that can be combined with this offer.
- All prices include VAT.
- In the event of early termination of the Contract, the offer will cease to be in effect and will be amended, replaced, or terminated immediately and automatically, according to the circumstances, as an ancillary Contract.
- In the event of early termination of the Contract by the Subscriber for any reason, he/she will be required to pay to the Company any amounts that have become due and payable from the agreed Services provided to him/her, based on the early termination table, plus an extra amount equal to the Administrative Termination Fee under the Company’s Pricelist.
- The provision of Services is governed by Cablenet’s General Terms and Conditions for the Provision of Services, the Special Conditions for the Provision of Services and the current Special Conditions of this offer.
- Any promotion or offer of services in kind is valid exclusively for the period for which it is specifically offered and cannot be redeemed in cash or credit or as a discount on other Services or in exchange for other Services.
- Cablenet reserves the right to reject any application at its absolute discretion.