Internet Speed Test

An internet speed test gives you a good indication of your connection’s performance at the time of testing. For the most accurate result, connect your device directly to your modem using an Ethernet cable and pause downloads, streaming and other activities while testing.

Yes. Your WiFi connection can affect your speed test results. Distance from your modem, WiFi signal strength, network congestion and the device you are using can all impact your results. For the most accurate test, use a wired connection where possible.

It’s normal for speed test results to vary. Your results can be affected by WiFi conditions, network traffic, the device you are using and other activity on your connection. Try testing at different times to get a better picture of your typical internet speed.

Internet speed, measured in Mbps, shows how quickly data is downloaded or uploaded. Ping, measured in milliseconds (ms), shows how quickly your connection responds. A high speed is great for downloading and streaming, while a low ping is important for responsive activities such as gaming and video calls.

Jitter measures how much your ping varies over time. Low jitter means your connection is more stable, while high jitter can cause interruptions, lag or poor-quality audio and video during gaming, video calls and other real-time activities.

The right internet speed depends on how you use your connection and how many devices are connected. Everyday browsing and streaming require less speed, while households with multiple users, 4K streaming, gaming or large file uploads can benefit from higher download and upload speeds.

For everyday HD streaming, a download speed of around 5 Mbps per stream is generally sufficient. Higher speeds are recommended for 4K streaming or when multiple people are streaming at the same time.

Online gaming does not usually require extremely high download speeds. A stable connection, low ping and low jitter are more important for a smooth gaming experience. Higher speeds can help when downloading games and updates.

A lower ping means a more responsive internet connection. A ping below 20 ms is excellent, while 20–50 ms is generally very good for activities such as gaming and video calls. Higher ping can cause noticeable delays or lag.

Yes. You can run an internet speed test on your smartphone or tablet. Keep in mind that testing over WiFi can produce different results from a wired connection because your WiFi signal and device can affect the measured speed.

For a better understanding of your connection, run the speed test at different times of the day. Testing during both busy and quieter periods can help you see whether your internet speed changes depending on network usage.

A good speed test result does not always mean everything will feel fast. WiFi signal strength, your device, network congestion, latency, jitter or the server you are connecting to can affect your online experience. Try testing on different devices and, if possible, using a wired connection.

First, run the speed test again, preferably using a wired connection. Make sure no other devices or applications are heavily using your connection. If your results remain consistently lower than expected, contact Cablenet at 130 for further assistance. If the issue persists and your speed remains below the expected level, you can submit a complaint. This applies if, for 3 consecutive days, you receive less than 80% of your normally available speed for a period of less than 12 hours within a 24-hour day, or less than 80% of the minimum speed at any given time. Cablenet may arrange a technical check at your premises to measure your connection. You will need to provide access to the premises and allow the technical team to take the required measurements.

No. Network outages caused by technical issues, maintenance or power cuts are not included when calculating your normally available internet speed.