Terms and Conditions – Cablenet Prepaid until 28/10/2025

  1. By purchasing a Cablenet Prepaid (Previous service name: Purple Loop) mobile connection SIM pack and connecting to the Cablenet network, the user automatically becomes a customer of the prepaid service and accepts these terms and conditions.
  2. For the card to be activated, the customer must make their first call within Cyprus.
  3. Calls, messages and Internet access are charged according to the Company’s current price list.
  4. No invoice shall be issued for the Cablenet Prepaid service.
  5. The Cablenet Prepaid service is prepaid and can be used by purchasing a Cablenet top-up card.
  6. In case of loss or theft of the SIM card or of the mobile phone, the customer must immediately inform Cablenet by calling the Customer Call Center on 130 so that their service can be cut off.
  7. The call charges depend on the destination called.
  8. The initial value of the card and the value of the top up cards are valid for a certain period of time, which is printed on each card.
  9. After the expiry of the initial validity period of the start value of the Cablenet Prepaid card, the customer can only call the emergency number 112.
  10. After the expiry of the validity period of the original value of the card or the top-up, any remaining balance shall be cancelled.
  11. After the expiry of the validity period of the Always On or Asia On prepaid pass, the remaining credit of talk time, SMS and data volume will be deleted.
  12. The customer must renew his connection with the prepaid amount he has chosen before the original validity period expires or the original value or any additional prepaid value is used up.
  13. If a customer uses up the value of Top-up card before the end of the validity period, he/she can receive calls and make emergency calls until the end of the validity period and for another 7 days from the day of activation of Top-up card.
  14. The customer is obliged to use the SIM card for the intended purposes and not to use it for illegal acts or activities.
  15. Cablenet shall not be held liable if the SIM card is not in the possession of the customer.
  16. Cablenet may disconnect a customer at its sole discretion and without warning if:
    • The SIM card is used in a manner that violates the Terms and Conditions.
    • The SIM card is used to make abusive, offensive, malicious or harassing calls.
    • The SIM card is used to send unsolicited commercial messages (spam) to other users.
    • The SIM card is used for illegal or fraudulent activities.
  17. The replacement of the SIM card will be charged according to the price list of the company valid at that time.
  18. For security reasons, it is recommended that customers provide their identification details to one of Cablenet’s Customer Call Centers. In this case, the personal data provided will be processed in accordance with Cablenet’s Privacy Policy.
  19. The terms & conditions of use of foreign networks depend on the country visited and the network to which the user has connected. The user undertakes and confirms that he/she will fully comply with all the terms & conditions of the network to which he/she has connected and which he/she is using. The user accepts that some mobile phones may not work with mobile telephony services in non-EU countries.
  20. Roaming service for all new Cablenet Prepaid mobile numbers will remain unavailable until the customer makes their first local call within Cyprus, after which the roaming service will be automatically activated and available for use
  21. The provision of the Cablenet Prepaid service is subject to Telecommunications Services Laws and Regulations and other relevant legislation in force in the Republic of Cyprus, as may be amended or replaced from time to time. These special terms and conditions should be read in conjunction with the General Terms and Conditions of Cablenet.
  22. Nuisance call tracing is not available for the Cablenet Prepaid service.

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