We would like to inform our subscribers that the email service currently provided through Cablenet’s email platform will be discontinued on 31 December 2026.

Following this date, email addresses and mailboxes hosted on Cablenet’s email platform will no longer be available. Subscribers who wish to retain any emails, contacts, or files stored in their mailbox are advised to transfer this information to another personal email account before the service is discontinued.

To ensure a smooth transition, the following steps are recommended:

Step 1: Save or export any emails, contacts, and files you wish to retain from your mailbox.
Step 2: Set up an automatic forwarding/redirect rule on your Cablenet email account so that incoming emails are automatically forwarded to your new email address until 31 December 2026.
Step 3: Update the email address associated with any online accounts, subscriptions, or services where your Cablenet email address is currently registered.
Step 4: Inform your contacts of your new email address, where applicable.

Please note that after 31 December 2026, access to the mailbox will no longer be available, and it will no longer be possible to send or receive emails through the Cablenet email platform.

Following the discontinuation of the service, backup copies of mailbox data will be retained for a period of three (3) months. During this period, requests for data retrieval may be submitted by email to [email protected]. After 31 March 2027, any remaining data will be permanently and irreversibly deleted.

This change applies only to the email service provided through Cablenet’s email platform. All other Cablenet services will remain unaffected.

For further information or assistance, please refer to the email migration guide by clicking here, or contact the Cablenet Call Centre on 130.