Category: Announcements

We would like to inform you that as of 11^th January 2023, the payment method for automated monthly payments via credit card will be discontinued. Subscribers who have opted for this payment method will alternatively be able to transition to a Direct Debit (SEPA) mandate instead.

With the Direct Debit (SEPA) mandate, monthly bill payments will be made contactlessly, practically and automatically throughout the time frame that this payment method is selected. A renewal of the order will not be necessary every time the credit card expires, as is currently required.

We kindly request that all affected subscribers transition to an alternative payment method as soon as possible, in order to avoid any potential inconvenience.

For further information please contact our Customer Support Call Centre on 130.

Cablenet, based on the contracts with its Subscribers, would like to inform them that from July 1, 2022, the prices of the following TV Services will be changed as follows:

Service	Current Price	New Price
Purple TV+ Star 2	€9/month	€10/month
Football CY+	€24,90/month	€25/month
Football EU+	€12,90/month	€14/month

If a subscriber wishes to unsubscribe from the above TV service due to this change, they have the right to do so, free of charge, until June 30, 2022. For more information, please contact the Customer Call Center at 130.

Η Cablenet, βάσει των συμβάσεων με τους συνδρομητές της ενημερώνει ότι, από την 1^η Ιουλίου 2022 θα τροποποιηθούν οι χρεώσεις τηλεφωνίας προς τους παρακάτω προορισμούς:

Σταθερή για Οικιακούς Συνδρομητές – Τέλη Τοπικών Κλήσεων

Προορισμός	Τρέχουσα τιμή (συμπ. ΦΠΑ)	Νέα τιμή (συμπ. ΦΠΑ)
CYTA Σταθερό Δίκτυο	€0.03	€0.05
EPIC Σταθερό Δίκτυο	€0.03	€0.05
PRIMETEL Σταθερό Δίκτυο	€0.03	€0.05

Για περισσότερες πληροφορίες παρακαλούμε όπως επικοινωνήσετε με το Κέντρο Τηλεφωνικής Εξυπηρέτησης στο 130

Cablenet would like to inform its subscribers as of February 21, 2022, the Purple TV Star 2 package and the non-commercially available Complete TV and Premium TV packages are enriched with the following 2 new Novasports channels: Novasports6 (position 556), brings you a wide selection of exciting competitions from the world of sports. Tennis, golf, motorsports, fight sports and MMA, extreme sports and volleyball events offer sports fans unforgettable moments of action! Novasports Start (position 557), with spectacular sports action with football and basketball from Greece and Europe. Live matches from every top European football league, as well as basketball games from the Euroleague and the Eurocup! The new channels will automatically appear on the Cablenet TV platform to those subscribers who have the Purple TV Star 2, Complete TV and Premium TV packages in their subscription. In case they do not appear, we ask the subscribers to restart their decoders. For more information, please contact the Customer Call Center at 130.

Cablenet would like to inform its subscribers that from March 1, 2022, the price of the Variety TV and Start TV services will be increased by €1/month, based on their contracts. In this context, the Variety TV service will be expanded to include the HGTV (position 409) and Movies Best HD (position 101) channels as of March 1, 2022. If a subscriber wishes to unsubscribe from the above TV service due to this change, they have the right to do so, free of charge, until February 28, 2022. For more information, please contact the Customer Call Center at 130.

Cablenet will begin a phased migration of customers to the new TV services systems, which will last from January to April. During this migration, the electronic program guide (EPG), Replay TV (Catch-up) and On Demand services on Arion and Intek STB decoders may be affected. In this case, customers are advised to restart the Arion or Intek STB decoders either via the menu option (MENU>Configuration>System Settings>Restart Device) or via the switch ON / OFF on the corresponding socket to which the decoder is connected. For more information, please contact the Customer Call Center at 130.

  Cablenet has created a new offer for its Subscribers. Always one step ahead in terms of privileges offered, it now presents Purple Friday to benefit everyone. Until November 30, all Subscribers who opt for the mobile package Purple Max will also receive the mobile package Purple 1 FREE for a whole year. The offer is valid until November 30 and also applies to existing Purple Max mobile package subscribers. Purple Max is the ultimate mobile package as it offers UNLIMITED Data, Talk Time and SMS for just €25/month with no contract commitment! Black Friday just became Purple. Stay up to date with Cablenet to discover the best offers.

Having a strong sense of responsibility as an organization and further to the new measures announced by the Government in order to protect the public and prevent the spread of the coronavirus (COVID-19), Cablenet actively supports the instructions given by the State Services to avoid mass gatherings of people and informs of the following:

1. All Cablenet Stores will suspend operations starting from 12/1/21 until 31/1/21.
2. Cablenet subscribers will only be able to pay their bills electronically, specifically using one of the following methods:

• Via Cablenet Subscribers portal (https://www.cablenet.me), using their access code
• Via https://pay.cablenet.me/paymentfor immediate settlement of bills (no access code necessary)
• Via www.jccsmart.com, in the ‘Telephone and TV Providers’ category
• Via their bank’s web banking

3. Suspension of residential services will not be enforced this month. The Customer Call Center (130)as well as the Business Customer Call Center (120), will continue to operate normally and will provide any required information regarding the online payment of bills.
4. Potential customers interested in Cablenet’s residential new services can apply online at www.cablenet.com.cy, by clicking ‘APPLY ONLINE’. At the same time, existing residential subscribers can make changes to their packages by calling the Customer Call Centre on 130.
5. Cablenet store staff will assist in enhancing telephone support and guiding customers in using the company’s online channels and any other tasks required.

Cablenet is taking all the necessary measures for proper prevention in dealing with this emergency that we are experiencing. Our foremost priority is the safety of our employees, our subscribers, citizens and society at large. At the same time, Cablenet is also prioritizing the continued, seamless offering of communication and entertainment services to its subscribers. For further information, please contact our Customer Call Centre on 130 for residential customers or Business Customer Call Centre on 120 for our corporate customers.

Cablenet and Telefone announce that they have mutually agreed to terminate their partnership effective October 1, 2021. Consequently, as of the above date, Cablenet Subscribers will no longer receive customer support in the Telefone stores, either for existing or new services. The two companies thank each other for their cooperation and wish each other all the best in their future endeavours.