Category: Announcements

Cablenet logo on purple background

Announcement: Termination of non-commercially available Mobile Telephony Plans

Posted on | by Kyriaki Orphanidou

Cablenet Communication Systems PLC (“Cablenet”) informs you that as of 1st of April 2026, it will proceed with the termination of the non-commercially available mobile plans “Mobile Data King” and “Purple Max Mobile”.

All existing subscribers of the mobile plans listed below will be automatically upgraded to the “5G Unlimited Plan” once their current offer expires.

Existing Plan

New Plan

Monthly Fee (VAT incl.)

Mobile Data King (Unlimited Data, 200 minutes, 200 SMS)

5G Unlimited Plan (Unlimited Data, Minutes & SMS, Foody Pro subscription, 5G Connectivity)

€15

Purple Max Mobile (Unlimited All) – Offers of €5 and €10

5G Unlimited Plan (Unlimited Data, Minutes & SMS, Foody Pro subscription, 5G Connectivity)

€15

If any subscriber wishes to terminate the service due to this change, they have the right to do so without any cost until 31st of March 2026.

For more information, please contact the Call Center at 130.

Scheduled Upgrade of the Television Platform

Posted on | by Kyriaki Orphanidou | Leave a Comment on Scheduled Upgrade of the Television Platform

As part of the continuous upgrade of our infrastructure and services, maintenance work will be carried out on the television service to ensure the highest possible quality. During this time, on January 26 from 01:00 to 06:00, a scheduled partial service interruption will take place.

During the upgrade, there will be changes to the channel tuning settings. Depending on the type of decoder or equipment you use, different actions may be required.

Amino decoders

Amino decoders will automatically return to normal operation after the completion of the maintenance.
If you experience any issues, please perform a simple restart of the decoder.

Arion / Intek Decoders

 

Subscribers using an Arion or Intek decoder will need to retune their channels.

 

Channel retuning steps for Arion / Intek decoders:

  1. Press the Menu button on the remote control
  2. Select Settings
  3. Select Channel Installation and press OK
  4. Select Automatic Channel Search and press OK
  5. Select Start and press OK
  6. Once the process is complete, select Save and press OK

Important note:
If your decoder remains in standby mode (standby, front LED is red) for more than 5 minutes using the ON/OFF button on the remote control, the channel list will be updated automatically without any further action required on your part.

CI+ Card

For CI+ cards, retuning of your television will be required. Please refer to your TV’s user manual and use the following network settings:

  • Network ID: 1
  • Starting Frequency: 610000 KHz
  • Symbol Rate: 6950 MS/sec
  • Modulation: 256 QAM

For more information or support, you may contact us at 130.

ANNOUNCEMENT: Free upgrade for Internet 50M subscribers to Purple Internet 300Mbps.

Posted on | by Kyriaki Orphanidou | Leave a Comment on ANNOUNCEMENT: Free upgrade for Internet 50M subscribers to Purple Internet 300Mbps.

Cablenet informs its subscribers that, the Internet 50M plan has been automatically upgraded to Purple Internet 300Mbps.

The upgrade applies to all Internet 50M subscribers and does not require any additional cost or action on their part. With this upgrade, the subscribers will enjoy six times the speed at no extra cost. 

For any questions or clarifications, subscribers may contact the Cablenet Call Centre at 130.

ANNOUNCEMENT: Change in Pricing of Plume HomePass®Black Friday Offer

Posted on | by Kyriaki Orphanidou | Leave a Comment on ANNOUNCEMENT: Change in Pricing of Plume HomePass®Black Friday Offer

Cablenet, based on its Contracts with its Subscribers, informs that effective May 1st, 2025, the monthly fee for the Plume HomePass® Black Friday Offer, will be adjusted as follows:

ServiceCurrent monthly fee (inc. V.A.T)New monthly fee (inc. V.A.T)
Plume HomePass® Black Friday Offer€ 2.99€ 5.00

If any subscriber wishes to terminate the service due to this specific change, they have the right to do so at no cost until April 30th, 2025. For more information, please contact the Customer Call Center at 130.

ANNOUNCEMENT: Upgrade of Mobile Data King Plan

Posted on | by Kyriaki Orphanidou | Leave a Comment on ANNOUNCEMENT: Upgrade of Mobile Data King Plan

Cablenet informs its subscribers that, from April 1st, 2025, it is upgrading the Mobile Data King plan, offering 200 minutes and 200 SMS completely free of charge.

This upgrade applies to all Mobile Data King subscribers and does not require any additional cost or action on their part.

With this upgrade, the subscribers will enjoy even greater value from their mobile phone plan.

For any questions or clarifications, subscribers may contact the Customer Call Center at 130.

ANNOUNCEMENT: Change in Pricing for TV Packages with Nova Channels

Posted on | by Kyriaki Orphanidou | Leave a Comment on ANNOUNCEMENT: Change in Pricing for TV Packages with Nova Channels

Cablenet, based on its Contracts with its Subscribers, informs that as of April 1, 2025, the monthly fee for the Nova Channels plan will be adjusted as follows:

ServiceCurrent monthly fee (inc. V.A.T)New monthly fee (inc. V.A.T)
BIZ Complete TV€ 25.89€ 26.89
BIZ Purple TV Star 2 (NOVA) €10.00 €11.00
Complete TV€ 25.89€ 26.89
Purple TV Star 2 (NOVA)€10.00€11.00
HomePack TV Upgrade (Nova)€5.00€6.00
Upgrade Variety Xtra TV to Complete TV€9.00€10.00
Premium TV add-on€9.90€10.90
Premium TV add-on promotion€6.95€7.95
TV Premium€26.89€27.89

If any subscriber wishes to terminate the service due to this specific change, they have the right to do so at no cost until March 31, 2025.

For more information, please call the Customer Service Center at 130.

Announcement: Change in charges to the 11800 directory information service

Posted on | by Kyriaki Orphanidou | Leave a Comment on Announcement: Change in charges to the 11800 directory information service

 Cablenet informs, as its obligation according to 256/2018, that, as of March 1st , 2025, new charges will apply for calls to Primetel’s Directory Enquiry Service (11800). The new charges for calls from Cablenet’s fixed and mobile telephone lines increases to €1.10 per call and €0.11 per 15 seconds (incl. VAT). For more information, please contact the Customer Service Call Centre at 130.

If any subscriber wishes to terminate the service due to this specific change, they have the right to do so at no cost until February 28th, 2025.

Announcement: Change in Basic Mobile plan monthly fee

Posted on | by Kyriaki Orphanidou | Leave a Comment on Announcement: Change in Basic Mobile plan monthly fee

Cablenet, based on its Contracts with its Subscribers, informs that as of March 1, 2025 the monthly fee for the Basic Mobile plan will be adjusted as follows:

Service

Current Monthly Fee

(incl. V.A.T.)

 

New Monthly Fee

(incl. V.A.T.)

 

Basic Mobile plan

€2.00

 

€3.00

 

If any subscriber wishes to terminate the service due to this specific change, they have the right to do so at no cost until February 28, 2025.

 

For more information, please call the Customer Service Center at 130.

Velisarios Masouras, Chief Financial Officer of Cablenet Communication Systems

Cablenet welcomes Velisarios Masouras as Chief Financial Officer

Posted on | by Kyriaki Orphanidou | Leave a Comment on Cablenet welcomes Velisarios Masouras as Chief Financial Officer

Cablenet is pleased to announce the appointment of Velisarios Masouras as its new Chief Financial Officer (CFO), effective November 18, 2024.

Mr. Masouras brings a wealth of experience in financial leadership to Cablenet. He previously worked at the auditing firm KPMG and has held senior positions in companies across the Consumer Goods and Pharmaceutical sectors. With over a decade of experience, he has developed a strong expertise in financial strategy, operational efficiency, and performance optimization.

In his new role, Mr. Masouras will focus on ensuring the company’s financial stability while supporting strategic investments to enhance Cablenet’s market position and unlock new growth opportunities.

He holds an MEng in Electrical and Information Engineering and an MRes in Photonic Systems Development from the University of Cambridge. He is also a Fellow Chartered Accountant (FCA) with the Institute of Chartered Accountants in England and Wales and a Chartered Financial Modeling Professional (CFMP).

“It is a great honour for me to join the team of Cablenet. I am excited about the opportunity to contribute to the implementation of the company’s growth strategy and to enhance its financial performance. Together with the exceptional team at Cablenet, we will work towards creating long-term value and achieving the ambitious goals of the company”, commented Mr. Masouras”.