Cablenet, based on its Contracts with its Subscribers, informs that as of August 1, 2026 the monthly fee for the Basic Mobile plan will be adjusted as follows:
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For more information, please call the Customer Service Center at 130.
We would like to inform our subscribers that the email service currently provided through Cablenet’s email platform will be discontinued on 31 December 2026.
Following this date, email addresses and mailboxes hosted on Cablenet’s email platform will no longer be available. Subscribers who wish to retain any emails, contacts, or files stored in their mailbox are advised to transfer this information to another personal email account before the service is discontinued.
To ensure a smooth transition, the following steps are recommended:
Step 1: Save or export any emails, contacts, and files you wish to retain from your mailbox.
Step 2: Set up an automatic forwarding/redirect rule on your Cablenet email account so that incoming emails are automatically forwarded to your new email address until 31 December 2026.
Step 3: Update the email address associated with any online accounts, subscriptions, or services where your Cablenet email address is currently registered.
Step 4: Inform your contacts of your new email address, where applicable.
Please note that after 31 December 2026, access to the mailbox will no longer be available, and it will no longer be possible to send or receive emails through the Cablenet email platform.
Following the discontinuation of the service, backup copies of mailbox data will be retained for a period of three (3) months. During this period, requests for data retrieval may be submitted by email to [email protected]. After 31 March 2027, any remaining data will be permanently and irreversibly deleted.
This change applies only to the email service provided through Cablenet’s email platform. All other Cablenet services will remain unaffected.
For further information or assistance, please refer to the email migration guide by clicking here, or contact the Cablenet Call Centre on 130.
Cablenet Communication Systems PLC (“Cablenet”) informs you that as of 1st of April 2026, it will proceed with the termination of the non-commercially available mobile plans “Mobile Data King” and “Purple Max Mobile”.
All existing subscribers of the mobile plans listed below will be automatically upgraded to the “5G Unlimited Plan” once their current offer expires.
Existing Plan | New Plan | Monthly Fee (VAT incl.) |
Mobile Data King (Unlimited Data, 200 minutes, 200 SMS) | 5G Unlimited Plan (Unlimited Data, Minutes & SMS, Foody Pro subscription, 5G Connectivity) | €15 |
Purple Max Mobile (Unlimited All) – Offers of €5 and €10 | 5G Unlimited Plan (Unlimited Data, Minutes & SMS, Foody Pro subscription, 5G Connectivity) | €15 |
If any subscriber wishes to terminate the service due to this change, they have the right to do so without any cost until 31st of March 2026.
For more information, please contact the Call Center at 130.
As part of the continuous upgrade of our infrastructure and services, maintenance work will be carried out on the television service to ensure the highest possible quality. During this time, on January 26 from 01:00 to 06:00, a scheduled partial service interruption will take place.
During the upgrade, there will be changes to the channel tuning settings. Depending on the type of decoder or equipment you use, different actions may be required.
Amino decoders
Amino decoders will automatically return to normal operation after the completion of the maintenance.
If you experience any issues, please perform a simple restart of the decoder.
Arion / Intek Decoders
Subscribers using an Arion or Intek decoder will need to retune their channels.
Channel retuning steps for Arion / Intek decoders:
Important note:
If your decoder remains in standby mode (standby, front LED is red) for more than 5 minutes using the ON/OFF button on the remote control, the channel list will be updated automatically without any further action required on your part.
For CI+ cards, retuning of your television will be required. Please refer to your TV’s user manual and use the following network settings:
For more information or support, you may contact us at 130.
Moldova and Ukraine are now part of Cablenet’s Roam Like at Home zone.
Enjoy your plan’s benefits at no extra cost when roaming in these countries with Cablenet top-up and pay monthly plans.
Travel and stay connected, without surprises on your bill.
Cablenet informs its subscribers that, the Internet 50M plan has been automatically upgraded to Purple Internet 300Mbps.
The upgrade applies to all Internet 50M subscribers and does not require any additional cost or action on their part. With this upgrade, the subscribers will enjoy six times the speed at no extra cost.
For any questions or clarifications, subscribers may contact the Cablenet Call Centre at 130.
Cablenet, based on its Contracts with its Subscribers, informs that effective May 1st, 2025, the monthly fee for the Plume HomePass® Black Friday Offer, will be adjusted as follows:
| Service | Current monthly fee (inc. V.A.T) | New monthly fee (inc. V.A.T) |
| Plume HomePass® Black Friday Offer | € 2.99 | € 5.00 |
If any subscriber wishes to terminate the service due to this specific change, they have the right to do so at no cost until April 30th, 2025. For more information, please contact the Customer Call Center at 130.
Cablenet informs its subscribers that, from April 1st, 2025, it is upgrading the Mobile Data King plan, offering 200 minutes and 200 SMS completely free of charge.
This upgrade applies to all Mobile Data King subscribers and does not require any additional cost or action on their part.
With this upgrade, the subscribers will enjoy even greater value from their mobile phone plan.
For any questions or clarifications, subscribers may contact the Customer Call Center at 130.
Cablenet, based on its Contracts with its Subscribers, informs that as of April 1, 2025, the monthly fee for the Nova Channels plan will be adjusted as follows:
| Service | Current monthly fee (inc. V.A.T) | New monthly fee (inc. V.A.T) |
| BIZ Complete TV | € 25.89 | € 26.89 |
| BIZ Purple TV Star 2 (NOVA) | €10.00 | €11.00 |
| Complete TV | € 25.89 | € 26.89 |
| Purple TV Star 2 (NOVA) | €10.00 | €11.00 |
| HomePack TV Upgrade (Nova) | €5.00 | €6.00 |
| Upgrade Variety Xtra TV to Complete TV | €9.00 | €10.00 |
| Premium TV add-on | €9.90 | €10.90 |
| Premium TV add-on promotion | €6.95 | €7.95 |
| TV Premium | €26.89 | €27.89 |
If any subscriber wishes to terminate the service due to this specific change, they have the right to do so at no cost until March 31, 2025.
For more information, please call the Customer Service Center at 130.
Cablenet informs, as its obligation according to 256/2018, that, as of March 1st , 2025, new charges will apply for calls to Primetel’s Directory Enquiry Service (11800). The new charges for calls from Cablenet’s fixed and mobile telephone lines increases to €1.10 per call and €0.11 per 15 seconds (incl. VAT). For more information, please contact the Customer Service Call Centre at 130.
If any subscriber wishes to terminate the service due to this specific change, they have the right to do so at no cost until February 28th, 2025.
