Job Description
Join our Digital team as an Applications Specialist!
We are seeking a proactive and skilled Application Specialist with hands-on experience in enterprise application management. In this role, you will be responsible for selecting, troubleshooting, configuring, and implementing application systems. You will also develop automated testing for user interfaces and APIs. Collaboration is key – you will work closely with cross-functional teams to provide support, training, and valuable insights to enhance user experience. If you’re ready to make a significant impact and help us innovate, we would love to hear from you!
Responsibilities:- Identify options for potential solutions and assess them for both technical and business suitability
- Conduct requirements analysis and prepare specific proposals for modified or replacement systems
- Maintain process flow, configuration, operation, and user documentation
- Maintain a stable and accurate Application production and test instance that meets user/ client needs and is in line with compliance and audit policies
- Develop automated testing processes for Web & Mobile Application User Interfaces, as well as APIs
- Provide functional support for both business process issues/business applications and resolve technical issues
- Provide operational support and collaborate with external vendors to resolve business application problems
- Support users on change control and system updates
- Work closely with programmers, developers, testers, and a variety of end users to ensure technical compatibility and user satisfaction
- Develop and execute system testing and test plans as required
- Provide documentation of all processes and training as needed
- Identify, and document application integration requirements and design, implement, and maintain them as appropriate with vendor(s) support
- Monitor vendor updates regularly and stay informed with new features/approaches/trends of the relevant enterprise applications and the industry by attending relevant trainings/conferences and meetings with vendors
- keep up to date with technical and industry developments
- Collaborate with other IT functions for the implementation of the required IT infrastructure
- Manage assigned projects and program components in a team working environment (internal and external) to deliver services per established objectives
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
- 5+ years of functional and technical experience in business applications lifecycle (development – implementation – support) in Telecoms, Corporate, Document Management, process automation, etc. including requirements gathering, design, configuration, unit testing, and integration testing
- Experience dealing with a complex IT ecosystem
- Project management experience will be considered an advantage
- Knowledge and experience with agile methodologies, such as Scrum or Kanban will be considered an advantage
- Experience with the Katalon Platform for test automation will be considered an advantage
- Strong verbal and written communication skills
- Analytical and problem-solving abilities, with keen attention to detail
- Strong organizational skills to enable multitasking and timely follow-up
- Ability to use own initiative, prioritize, and work independently
- Fluent in written and spoken English