Job Description
We are seeking a self-motivated, experienced, and highly skilled IT Support Officer to join our dynamic team in Nicosia. In this role, you will have the opportunity to work in a rapidly expanding telecom environment and collaborate closely with experienced professionals to deliver innovative support and technical solutions that ensure our users receive the best possible experience.
Responsibilities:- Create, manage, and maintain the enterprise Active Directory architecture
- Perform analysis and provide recommendations regarding technical, systems, and process solution architectures
- Monitor and report on the reliability and security of the domain
- Deploy, troubleshoot, and monitor Enterprise Unified Endpoint Management (UEM) and endpoint security solutions
- Administer and manage user and group domain accounts, including VPN and unified communications/collaboration accounts
- Oversee the employee onboarding process, including account creation and equipment preparation
- Participate in Enterprise IT projects aligned with company goals and objectives
- Identify areas needing technical enhancements and implement effective solutions
- Provide technical support to end-users, resolve computer issues, install software and operating systems, and offer user training
- Support end-user workstations, laptops, peripherals (printers, scanners, phones), and network devices
- Collaborate with other teams and departments to identify and address technical problems
- Coordinate and conduct routine PC maintenance and perform audits of Enterprise IT equipment
- Bachelor’s Degree in Computer Science or relevant degree
- Knowledge and Experience of Domain Controller operation and functionalities
- Microsoft trainings and certifications will be considered an advantage
- Basic IP networking skills, Cisco certifications will be considered an advantage
- Knowledge and Experience with Microsoft 365, Azure AD
- Experience in centralized physical access control systems will be considered an advantage
- Experience in VoIP systems will be considered an advantage
- Ability to think critically, excellent reasoning and troubleshooting skills
- Capability to work under pressure and respond to emergencies
- Strong verbal and written communication skills both in Greek and English
All applications will be handled with complete confidentiality. Interested candidates may send their CVs until November 29th, 2024.