Category: Announcements

Η Cablenet, βάσει των συμβάσεων με τους Συνδρομητές της και τις πρόνοιες του Νόμου 112(1)2004 άρθρο 69, ενημερώνει ότι, θέλοντας να διασφαλίσει, να διατηρήσει και να προφυλάξει την υψηλή ποιότητα των παρεχόμενων υπηρεσιών προς τους Συνδρομητές της, εφαρμόζει από την 1η Μαΐου 2018 Πολιτική Εύλογων Ορίων Χρήσης σε όλες τις υπηρεσίες και προσφορές που αφορούν απεριόριστη χρήση, αλλά και σε όποια άλλη περίπτωση αυτό είναι επιβεβλημένο, βάσει του υφιστάμενου όρου 4.10 των Γενικών Όρων και Προϋποθέσεων Παροχής Υπηρεσιών. 

 Για περισσότερες πληροφορίες επισκεφθείτε το www.cablenet.com.cy/η-εταιρία/πολιτική-ορθής-χρήσης/.

H Cablenet ενημερώνει ότι από την 1^η Φεβρουαρίου 2018 η μηνιαία τιμή της επιπρόσθετης υπηρεσίας Τηλεόρασης “Premium TV Add-On” από €13,90 μειώνεται στα €9,90. Για τους υφιστάμενους συνδρομητές, η παραπάνω τροποποίηση θα ισχύσει από την 1^η Μαρτίου 2018. Σε περίπτωση που επιθυμείτε να τερματίσετε τη συγκεκριμένη επιπρόσθετη υπηρεσία, λόγω της πιο πάνω αλλαγής, έχετε το δικαίωμα να το πράξετε χωρίς επιπλέον οικονομική επιβάρυνση, εντός ενός (1) μηνός από την παρούσα ανακοίνωση. Για οποιαδήποτε επιπλέον πληροφορία ή διευκρίνιση, παρακαλούμε όπως καλέσετε το Κέντρο Τηλεφωνικής Εξυπηρέτησης στο 130 ή επισκεφθείτε οποιοδήποτε Κέντρο Εξυπηρέτησης Πελατών Cablenet.

Η Cablenet, βάσει του Νόμου 112(1)2004 άρθρο 69, ενημερώνει ότι από την 1η Ιανουαρίου 2018, η χρέωση του Mobile Data από €0.0365/ΜΒ μειώνεται στα €0.0244/ΜΒ. Για οποιαδήποτε επιπλέον πληροφορία ή διευκρίνιση, παρακαλούμε όπως καλέσετε το Κέντρο Τηλεφωνικής Εξυπηρέτησης στο 130 ή επισκεφθείτε οποιοδήποτε Κέντρο Εξυπηρέτησης Πελατών Cablenet.

Over the past few days our network has experienced some technical difficulties that have caused disruption of our services. I would like to sincerely apologize for the inconvenience this has caused to our subscribers. What happened We experienced a so-called Distributed Denial of Service or DDOS incident. This is an externally initiated overflow of traffic towards our network that causes network disruption and subsequent downtime. These are events that many Telecom providers have been increasingly facing. This is the first time we have experienced such an event on such scale. I would like to stress that at no time was there any security breach or any data compromised in any way. What did we do about it Our technical personnel responded immediately, working around the clock together with our international partners and have managed to fully restore service. We went one step further and have added automatic proactive protection to our network to mitigate any future occurrences of a similar nature. These systems now protect both our own network, as well as, all of our subscribers. How we are following up We are aware that Cablenet subscribers are the most demanding in the market and this has made us work very hard over the years to fulfill their expectations. It is therefore no surprise that we offer the highest speeds in the market at the best value. Over the past 10 years Cablenet has not suffered any major downtime of its services. However, we take nothing for granted and we are following up with expediting the upgrades of our entire core network, a process that was already under way, with next generation hardware. We will also augment further to the proactive protection measures that we have already taken with our international partners. Our promise to our subscribers We truly take the quality of our services and the customer service we deliver very seriously and we are committed to offering the best to our subscribers. We appreciate their patience and understanding on this matter. I would like to personally reassure you that, all of us at Cablenet, as always, will be close to our subscribers, both now and in the future.   Sincerely, Nicolas Shiacolas CEO Cablenet Communication Systems PLC  

•  Channels Eurosport (position 509) and Eurosport 2 (position 503) are no longer available for viewing on Cablenet’s TV platform.
• Channel Eurosport HD is available in Start TV bouquet at position 502.
•  Both channels Eurosport and Eurosport HD share the same content and from now on only available in true high definition (HD) quality.

Dear Valued Subscribers, we would like to inform you that as of October 1, 2017, due to technical issues related to Discovery (Content Provider), the following channels are no longer available from the frequency we received. Discovery Showcase HD Animal Planet HD Discovery Science HD We are making every effort, in cooperation with the particular Content Provider, to restore them as soon as possible, through a different broadcasting frequency. We sincerely apologize for any inconvenience caused and we thank you for your understanding. For any additional information or clarification, please call 130 or +357 22 255130 from abroad.

On Wednesday 3rd May 2017 at 00:30 am, due to an external attack on our network, our services were affected. As a result of this, there were some technical issues affecting our fixed and mobile telephony services throughout our network as well as technical issues on our internet services especially in Nicosia. Immediately, we started working on resolving this issue which was resolved completely on Wednesday 3rd May 2017 at 11:30. Cablenet is in the process of taking all the necessary additional security actions in order to eliminate this threat from happening again. We apologize once more for any inconvenience and we thank you for understanding.

Dear subscribers, We would like to inform you that, on the February 2017 newsletter which was sent to you, we inadvertently mentioned that our packages 3play Start 20M, 2play Start 20M and cable/surf+view 12M (ex 10M) include 40 channels (6 HD) instead of  the 49 (8 HD) that are actually included. We apologize for any inconvenience. Please find the correct information here.