Announcement about Limassol Cablenet Stores

As part of our efforts to maintain full responsibility in ensuring public health and safety of our employees as well as our valued subscribers, Cablenet is announcing that we have placed both our Cablenet stores in the Limassol area under temporary suspension due to a suspected reported case of a Covid-19. Our company immediately activated our corporate health protocol and in addition to the suspension of operation, we have already proceeded in the removal and self-confinement of employees until we are informed of the laboratory test results. In addition, our company has taken the necessary steps and proceeded with the preventative disinfection of the stores, as well as providing the necessary laboratory tests for all our employees in Limassol. The issue of health and safety of our employees, but also of our Subscribers remains of utmost importance for us and we reassure everyone that we will continue to implement all the related health protocols and safety measures, based on the recommendations of the authorities. During the temporary suspension of our Customer Service Centers, new subscriptions and payments can be completed online, through our website www.cablenet.com.cy or through our resellers in Limassol. We apologize in advance for any inconvenience.

Cablenet takes Cyprus to a new era where everyone can enjoy even faster Internet speeds, starting at 100Mbps.

Being fully aware of society’s new needs, Cablenet is providing the Cypriot market – new and existing Subscribers – with internet speeds that start at 100Mbps, thus contributing to developing digital Cyprus, as well as giving everyone the ability to enjoy new technologies and solutions that meet current demands.

In this context and in accordance with Subscriber contracts, it informs customers that, as of 1st November 2020, all existing Subscribers’ internet speeds will be upgraded entirely FREE.

Internet fiberpower® services, as well as the Connect Xtra 60M package, will be adjusted as follows:

Services with
Existing Speeds
Download
Speed
Upload
Speed
Services with New Upgraded Speeds Download
Speed
Upload
Speed
fiberpower® 60Μ 60Mbps 6Mbps fiberpower® 100Μ 100Mbps 20Mbps
fiberpower® 120Μ 120Mbps 12Mbps fiberpower® 200Μ 200Mbps 30Mbps
fiberpower® 180Μ 180Mbps 18Mbps fiberpower® 300Μ 300Mbps 50Mbps
Connect Xtra 60Μ 60Mbps 6Mbps Connect Xtra100Μ 100Mbps 20Mbps

If any Subscriber to the above Internet fiberpower® services or the Connect Xtra 60M package wishes to terminate their service due to these particular changes, they have the right to do so without any termination fee whatsoever by 30th October 2020.

For any further information or clarification, kindly contact the Customer Call Center on 130 or visit any of Cablenet Store.

Announcement regarding Cablenet’s new sports packages.

In response to a longstanding demand by football fans, a few days ago Cablenet announced that, starting this year, all Cypriot Championship and Coca-Cola Cup matches, as well as the most popular overseas football competitions, will be transmitted on all three TV platforms.

In this context, Cablenet, in accordance with the Contracts with Subscribers, informs that, as of 31st July 2020, the availability of the Cablenet Sports For All service will be terminated.

In addition, as of 31st October 2020, the availability of the Connect Sports 20M, Connect Sports 60M and Connect Sports 120M bundles to current Subscribers will be terminated, as will the Cablenet Sports Lite, Cablenet Sports Full and Cablenet Sports For All add-ons. Subscribers to the specific packages or add-on services will have to choose, without any early termination charges, one of the following new package offers which will be commercially available as of 1st August 2020. The following packages will be on offer up and including 30th September 2020.

 

Football CY+

Football EU+

Football For All

Internet fiberpower® 60M

& Fixed Telephony

€15.00

Internet fiberpower® 60M

& Fixed Telephony

€19.00

Internet fiberpower® 60M

& Fixed Telephony

€15.00

Football CY+ sports bundle

€24.90

Variety TV

€8.00

Variety TV

€7.00

 

 

Football EU+ sports bundle

€12.90

Football CY+ sports bundle

€24.90

 

 

 

 

Football EU+ sports bundle

€12.90

Total monthly cost

of package

€39.90

Total monthly cost

of package

€39.90

Total monthly

cost of package

€59.80

Choosing one of the basic Internet Services is a requirement for the new Football CY+ and Football EU+ sports bundles. Football EU+ also necessitates the choice of one of the basic TV Services. Subscribers may opt for the Internet Service and TV Service of their choice so that they can adjust the above packages to their needs.

A 24-month contract is required to secure each package’s total monthly price which will be valid for the entire duration of the contract. Without a 24-month contract, prices are adjusted to €54.80 for Football CY+, €51.70 for football EU+ and €76.60 for Football For All.

Prices for the above packages are adjusted according to the choice of Internet Service and TV Service.

The new sports bundles include the following channels:

Football CY+

Football EU+

Cablenet Sports 1HD

Cablenet Sports 2HD

Cablenet Sports 2HD

Primetel 2

7SportsTV HD

Primetel 3

Primetel 1HD

Cytavision Sports 3HD*

Cytavision Sports 1HD*

Cytavision Sports 4HD*

Cytavision Sports 2HD*

Cytavision Sports 5HD*

 

Cytavision Sports 6HD*

 

Cytavision Sports 7HD*

*Cytavision channels will be available from 13th August 2020.

In addition, the new Football CY+ and Football EU+ bundles can be combined with the Connect Xtra 60M package as an add-on.

Alternatively, current Subscribers to the Connect Sports 20M, Connect Sports 60M and Connect Sports 120M packages, as well as the Cablenet Sports Lite, Cablenet Sports Full and Cablenet Sports For All add-ons, can choose one of Cablenet’s commercially-available services or offers without any early termination charge.

If any Subscriber to the above services and packages wishes to terminate their package or service, or transfer to another commercially-available package or service due to the specific change, they have the right to do so without any early termination charges until 31st October 2020.

For any additional information or clarification, please contact the Customer Call Center on 130, visit one of our Cablenet Stores or visit www.cablenet.com.cy

Cyta, Cablenet and PrimeTel to screen all football matches!

In response to football fans’ longstanding demand that they be able to enjoy all Cypriot matches on a single platform, telecommunications providers Cyta, Cablenet and PrimeTel announced that, starting this season, all Cyta Championship and Coca-Cola Cup matches will be transmitted on all three TV platforms. The same will also apply to the most popular overseas football competitions, including UEFA Champions League, UEFA Europa League, Premier League, and the Italian, German and Spanish Championships. This will greatly benefit TV viewers in Cyprus as each subscriber will be able to choose their personalised package of football matches from their chosen platform. The three providers note that each platform’s subscription packages will be announced separately over the next few days. Joint announcement by Cyta, Cablenet, PrimeTel

Announcement regarding arson of CYTA antennas

Cablenet condemns, in the strongest possible terms, the vandalism of CYTA’s telecommunications infrastructure by unknown parties. We must all understand how important telecommunications infrastructure is, especially at this time as it serves both thousands of employees who continue to work from home and students so that they can seamlessly continue their education, while simultaneously being necessary for the smooth operation of hospitals and the healthcare system. The need for Communication during this period of time is more important and necessary than ever and we must all protect this precious commodity.

Cablenet supports its Subscribers in this crucial period.

Cablenet understands the difficulties that people are facing during these unprecedented times and would like to remind all subscribers that there will be no interruption of any services due to unpaid bills (March and April). At the same time, we would like to provide information on how you can pay your bills online.  More specifically, Cablenet subscribers can pay their bills:
  1. Through the Cablenet Subscribers’ portal, https://www.cablenet.me, using your access code
  2. Through https://pay.cablenet.me/payment, for immediate payment of your bill (no access code required)
  3. Through the website www.jccsmart.com under the category “Telephone & TV Providers”
  4. Through the web banking of your bank
You can reach our Call Centre on 130 (or 120 for our Business customers). The Call Centre continues to operate as normal and can provide any information regarding online payments.

Announcement regarding the Outdoor channel HD 

Cablenet wishes to inform its subscribers, based on the basis of their contracts with them, of the forthcoming removal of the Outdoor HD channel (position 506) from the Variety Xtra TV and Complete TV packages, due to the termination of its operation by the content provider. The Outdoor HD channel will be removed on July 31, 2021. If a subscriber wishes to cancel their service due to this change, they have the right to do so until July 31, 2021 with no cancelation fees. For more information, please contact the Customer Call Center at 130.

Charalambos Moyseos joins the CABLENET family

CABLENET is extremely pleased to welcome Mr. Charalambos Moyseos to its team, appointed as the company’s Chief Commercial Officer (CCO Consumer) in October 2020. Mr. Moyseos has 20 years’ experience in the Cypriot and overseas Technology & Telecommunications sector, participating in pioneering projects for digital upgrading and the introduction of innovative services. His career encompasses significant successes in various economic sectors with multinational companies whereby he simultaneously gained valuable experience in commercial activity and the implementation of large companies’ growth models. Before joining Cablenet, Mr. Moyseos was Head of Technology Advisory Services at EY (Ernst & Young) where he focused on Consulting Services for digital restructuring projects, IoT and smart cities, as well as the development of solutions based on advanced technologies, such as RPA, Blockchain, AI and Machine Learning. He first became involved in the Telecommunications sector in 2004 where he had an active role in, amongst others, introducing new providers to highly competitive markets; planning and implementing innovative projects in the FixedMobile Convergence (FMC) field; and integrating advanced technologies to the IPTV service through the implementation of high definition decoder infrastructure. In order to implement these projects, he has co-operated with global giants including Cisco, Microsoft, Oracle and Accenture. At Cablenet, he aims to successfully advance the company’s growth in order to establish it as the consumers’ primary choice in all the services it offers. Given the market’s changeable purchasing behaviour, as well as consumers’ differentiated needs, particular emphasis will be placed on leveraging all digital means for customer service. At the same time, the dynamic presence of Cablenet’s front-line staff will support this effort with daily, active communication with consumers. At this point in time, when important announcements are expected from Cablenet, the contribution of Mr. Moyseos, with his customer-centric approach, will prove valuable for the evolution and success of the company. We welcome Charalambos and wish him success in his new duties within Cablenet’s growing family, and look forward to our continued success together!

Cablenet and its employees join forces to boost the Government’s fight against COVID-19 by €6,000!

In this battle against COVID-19, every heartfelt donation means so much! And so, following an initiative by Cablenet’semployees and the additional significant contribution by the company itself, the Government of Cyprus’s general fund was boosted by €6,000 for the purchase of personal protective equipment.

Cablenet’s employees collected an amount of €3,000 and the company, embracing their efforts, proceeded in matching that amount. Both the company’s management and executives are proud of this significant initiative,and congratulate and thank each and every individual who contributed to this noteworthy Corporate Social Responsibility activity!

In the face of these unprecedented conditions and the great effort made by all organisations, authorities and companies, Cablenet, as a mark of appreciation, respect and love, stands in active solidarity with both its Subscribers and the community that battles daily against this unprecedented situation. It knows that joining forces can form a protective shield and offer support to society at large, as well as proving that the pandemic did not manage to damage sensitivity, compassion or, most importantly, the optimism that better days are yet to come!

Even though the restrictive measures have slowly begun to be eased, adherence to the Ministry of Health’s health and safety measures without exception must continue to be a priority. It is our collective duty to protect everything we have worked so hard to achieve in order to soon return to our normal lives. We owe it to ourselves who were disciplined, to our children who cannot wait to get back to school and go out to play in parks, but mostly to those vulnerable groups of people who are waiting to see in person and embrace us.

Cablenet continues to offer additional benefits to Cablenet Sports Package Subscribers

Following a previous announcement about the additional benefits to our residential subscribers of sports channels, and having in mind the suspension of all live sports events until the end of May 2020, Cablenet would like to inform subscribers of Connect Sports 20M, Connect Sports 60M and Connect Sports 120M packages or Cablenet Sports For All add-on package, that their account will be credited with €4.95, also for the month of May.

In addition, for this month, all residential subscribers of sports channels will be given FREE access to the add-on Variety Xtra TV service, including MoviesBest HD, Fox HD, Fox Life HD, Discovery Showcase HD, and Outdoor Channel HD, so that they will have an alternative home entertainment option. Happy viewing!

For any additional information, please call our Customer Call Center on 130.