In this battle against COVID-19, every heartfelt donation means so much! And so, following an initiative by Cablenet’semployees and the additional significant contribution by the company itself, the Government of Cyprus’s general fund was boosted by €6,000 for the purchase of personal protective equipment.

Cablenet’s employees collected an amount of €3,000 and the company, embracing their efforts, proceeded in matching that amount. Both the company’s management and executives are proud of this significant initiative,and congratulate and thank each and every individual who contributed to this noteworthy Corporate Social Responsibility activity!

In the face of these unprecedented conditions and the great effort made by all organisations, authorities and companies, Cablenet, as a mark of appreciation, respect and love, stands in active solidarity with both its Subscribers and the community that battles daily against this unprecedented situation. It knows that joining forces can form a protective shield and offer support to society at large, as well as proving that the pandemic did not manage to damage sensitivity, compassion or, most importantly, the optimism that better days are yet to come!

Even though the restrictive measures have slowly begun to be eased, adherence to the Ministry of Health’s health and safety measures without exception must continue to be a priority. It is our collective duty to protect everything we have worked so hard to achieve in order to soon return to our normal lives. We owe it to ourselves who were disciplined, to our children who cannot wait to get back to school and go out to play in parks, but mostly to those vulnerable groups of people who are waiting to see in person and embrace us.

Following a previous announcement about the additional benefits to our residential subscribers of sports channels, and having in mind the suspension of all live sports events until the end of May 2020, Cablenet would like to inform subscribers of Connect Sports 20M, Connect Sports 60M and Connect Sports 120M packages or Cablenet Sports For All add-on package, that their account will be credited with €4.95, also for the month of May.

In addition, for this month, all residential subscribers of sports channels will be given FREE access to the add-on Variety Xtra TV service, including MoviesBest HD, Fox HD, Fox Life HD, Discovery Showcase HD, and Outdoor Channel HD, so that they will have an alternative home entertainment option. Happy viewing!

For any additional information, please call our Customer Call Center on 130.

In the context of its Corporate Social Responsibility and fully comprehending the difficulties that some families may be facing, especially during this critical period, Cablenet is announcing that, effective immediately, it will offer free internet service to families that do not have broadband access at home.

The above offer primarily aims to give internet access to these families’ children so that they can continue to enjoy the precious gift of knowledge in its current form following the actions of the Ministry of Education and Culture for distance learning.

Specifically, our offer involves the provision of fiberpower® Internet 60M service entirely free for up to 100 homes for 12 months.

We are supported in this effort by the Ministry of Education and Culture which will also assist us in implementing this undertaking.

At this difficult time, Cablenet stands by those who need it most.

#HomeWithCablenet

At Cablenet, aside from all the necessary measures we have taken to ensure correct prevention in dealing with this emergency we are experiencing, we continue to prioritise the seamless provision of Communications and Entertainment services to our Subscribers, as well as providing additional benefits so they can communicate even more with their loved ones. In this context, Cablenet would like to inform that, starting on 1st of April 2020 and for a period of three months, Mobile Internet data volume for all Home Users or Corporate Clients with Mobile Service will be doubled COMPLETELY FREE OF CHARGE. Specifically, MB will be doubled for the following Mobile packages:

Home Users	Existing Data	New double Data	Corporate Clients	Existing Data	New double Data
Basic Plan	50MB	100MB	Mobile Purple Biz 1	500MB	1GB
Mobile Purple 1	500MB	1GB	Mobile Purple Biz 2	1GB	2GB
Mobile Purple 2	1GB	2GB	Mobile Purple Biz 3	2GB	4GB
Mobile Purple 3	2GB	4GB	Mobile Purple Biz 4	6GB	12GB
Mobile Purple 4	6GB	12GB

The above benefits can also be enjoyed by any new Home Users or Corporate Clients who subscribe to one of the above Mobile packages within the specified period of time. Let’s stay home and continue to communicate carefree with our loved ones while simultaneously discovering more about the world from the safety of our home, by surfing the web. For any further information, please contact us on, 130 if you are a Home User, or 120, if you are a Corporate Client. #HomeWithCablenet

Further to the protective measures announced by the Government to prevent spread of the coronavirus (COVID-19) and having a strong sense of responsibility as an Organisation, all of us here at Cablenet are taking the necessary measures for correct prevention in order to deal with this emergency that we are unfortunately experiencing. Our foremost priority is the safety of our employees, our Subscribers, citizens and society at large.

However, it is also our duty as Cablenet to continue to offer troubleshooting services and provide new connections, activities which are necessary to enable everyone to communicate from home. In order to minimise the risk of these activities, we have taken measures which are quite strict:

• During service installation or troubleshooting, our Installers always take the necessary protective measures in order to ensure everyone’s safety, Customers and colleagues alike.

• All our employees carrying out work at customer locations are equipped with the necessary personal protection equipment and have strict instructions to adhere to the recommended procedures for personal hygiene.

• As much as possible, we avoid direct contact with surfaces, equipment or electronic devices and maintain the recommended safe distance with all people present in your space.

• We prepare the installation equipment in advance, maintaining all the hygiene rules set by the Ministry of Health.

• If, during installation, we notice that any person in the room where work is being carried out appears to exhibit symptoms of the virus, we follow a specific procedure set by the company in accordance with State Services’ instructions.

We stand together.

Cablenet Team

In the context of Cablenet’s perennial policy to provide its Subscribers with the best broadband connection products at their best possible value, we have proceeded in the significant upgrading of our services’ upload speeds ENTIRELY FREE.

In the context of our social responsibility during the current volatile situation due to the coronavirus and in active support of calls to stay at home, we have proceeded in the IMMEDIATE upgrading of upload speeds so that our Subscribers are able to work from home more effectively, whether for the seamless continuation of their business activities or for better information and entertainment.

Consequently, the services and packages below are upgraded as follows:

Service	Current Internet Speed (Download/Upload)	Upgraded Internet Speed (Download/Upload)
fiberpower® 60M	60M/5M	60M/6M
fiberpower® 120M	120M/6M	120M/12M
fiberpower® 180M	180M/8M	180M/18M
Connect Xtra 60M	60M/5M	60M/6M
Connect Sports 60M	60M/5M	60M/6M
Connect Sports 120M	120M/6M	120M/12M

 

We ask that Subscribers to the above services restart their modem in order to automatically upgrade their service’s upload speed.

For any further information, please contact the Customer Call Center on 130.

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Having our Subscribers’ best experience as a priority and bearing in mind the suspension of live sporting events, Cablenet would like to inform residential Subscribers to our sports channels, via the Connect Sports 20M, Connect Sports 60M and Connect Sports 120M packages or the Cablenet Sports For All add-on package, that their accounts will be credited with €4.95 per month for March and April 2020.

In addition, for these two months, all sports channel residential Subscribers will be given FREE access to the add-on Variety Xtra TV service, including MoviesBest HD, Fox HD, Fox Life HD, Discovery Showcase HD and Outdoor Channel HD, so that they will have an alternative home entertainment option now that we’re all staying home. Happy viewing!

For any additional information, please call our Customer Call Center on 130.

 

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Having a strong sense of responsibility as an organization and further to the new measures announced by the Government in order to protect the public and prevent the spread of the coronavirus (COVID-19), Cablenet actively supports the instructions given by the State Services to avoid mass gatherings of people and informs of the following:

1. All Cablenet Stores will suspend operations starting from 16/3/20 and until further notice.

2. All Cablenet stores located within Scandia and Megaelectric stores suspended operations starting from 16/3/20 and until further notice.

3. Cablenet subscribers will only be able to pay their bills electronically, specifically using one of the following methods:

·  Via the Cablenet Subscribers portal (https://www.cablenet.me), using their access code

·  Via https://pay.cablenet.me/payment for immediate settlement of bills (no access code necessary)

·  Via www.jccsmart.com, in the ‘Telephone and TV Providers’ category

·  Via their bank’s web banking

4. Suspension of residential services due to unpaid bills (March and April) will not be enforced this month. The Customer Call Center (130) as well as the Business Customer Call Center (120), will continue to operate normally and will provide any required information regarding the online payment of bills.

5. Potential customers interested in Cablenet’s residential services can apply online at www.cablenet.com.cy, by clicking ‘APPLY ONLINE’. At the same time, existing residential subscribers can make changes to their packages by calling the Customer Call Centre on 130.

6. Cablenet store staff will assist in enhancing telephone support and guiding customers in using the company’s online channels and any other tasks required.

7. The Installations Department will continue to operate normally, taking additional precautions in order to protect both our employees and Subscribers.

Cablenet is taking all the necessary measures for proper prevention in dealing with this emergency that we are experiencing. 

Our foremost priority is the safety of our employees, our subscribers, citizens and society at large. At the same time, Cablenet is also prioritizing the continued, seamless offering of communication and entertainment services to its subscribers.

For further information, please contact our Customer Call Centre on 130 for residential customers or Business Customer Call Centre on 120 for our corporate customers.

 

 

Η Cablenet, έχοντας υψηλό αίσθημα ευθύνης σαν οργανισμός, στηρίζει έμπρακτα τις οδηγίες των Κρατικών Υπηρεσιών για την αποφυγή πληθυσμιακών συγκεντρώσεων. Σε μία τόσο ιδιάζουσα περίοδο με όλες τις προσπάθειες για προστασία του κοινού από τον κορωνοϊό (COVID-19), η εταιρεία έλαβε την απόφαση να διαθέσει τα τρία παιχνίδια του Πρωταθλήματος Α’ Κατηγορίας, των οποίων κατέχει τα δικαιώματα και τα οποία θα διεξαχθούν κεκλεισμένων των θυρών στις επόμενες δύο αγωνιστικές, σε ανοικτή τηλεοπτική ζώνη στο Ραδιοφωνικό Ίδρυμα Κύπρου.

Ως εκ τούτου, τα παιχνίδια (ΑΠΟΕΛ – ΑΝΟΡΘΩΣΗ 14/3, ΠΑΦΟΣ – ΠΑΡΑΛΙΜΝΙ 15/3 και ΑΝΟΡΘΩΣΗ – ΟΜΟΝΟΙΑ 21/3) που είναι προγραμματισμένα να μεταδοθούν από τα αθλητικά κανάλια Cablenet Sports 1HD ή/και Cablenet Sports2HD, θα μεταδοθούν και σε ανοικτή τηλεοπτική ζώνη στο ΡΙΚ HD ζωντανά και σε υψηλή ευκρίνεια, προσφέροντας τη δυνατότητα σε όλους τους φίλους του ποδοσφαίρου να απολαύσουν τους αγώνες των μεγαλύτερων κυπριακών ομάδων από την άνεση και ασφάλεια του σπιτιού τους.

Η Cablenet λαμβάνει πολύ σοβαρά υπόψη τις τελευταίες ανακοινώσεις του Παγκόσμιου Οργανισμού Υγείας και των αρμόδιων Κυπριακών Αρχών, σχετικά με την εκτίμηση εξάπλωσης του κορωνοϊού (COVID-19) και παίρνει όλα τα απαραίτητα μέτρα για την ορθή πρόληψη στην αντιμετώπιση της έκτακτης αυτής κατάστασης που βιώνουμε. Η ασφάλεια του προσωπικού μας, των Συνδρομητών, των πολιτών, αλλά και της κοινωνίας γενικότερα, αποτελεί ύψιστη προτεραιότητά μας.

In light of the updated World Health Organization infection control and prevention guidelines on Coronavirus (COVID-19) outbreak, we advise our Subscribers to pay their bills electronically, rather than physically visiting any of our stores. Additionally, our Subscribers have the option to pay their bills through automatic payment methods.

ELECTRONIC PAYMENT METHODS:

• Payment through the Cablenet Subscribers Portal, https://www.cablenet.me, upon activation of your personal account.
• Payment through https://pay.cablenet.me/payment, for instant settlement of your account (no access code is required).
• Payment through the website www.jccsmart.com under ‘Telephone and TV providers’ section.

AUTOMATED PAYMENT METHODS:

• DIRECT DEBIT PAYMENT: For more information please call us at 130.
• CREDIT CARD PAYMENT: For more information please call us at 130.

DELAYED PAYMENTS:

In order to avoid any inconvenience with your services, we strongly recommend that you settle your balance on time.