Category: Announcements

Announcement: Changes in service rates

Posted on | by Kyriaki Orphanidou | Leave a Comment on Announcement: Changes in service rates

 

Cablenet, based on its Contracts with its Subscribers, informs that as of July 1, 2024, the fees of the following services will be adjusted as follows:

ServiceCurrent fee (inc. V.A.T)New fee (inc. V.A.T)
HomePack Bundle€34.90/month€37.90/month
Cable/talk+surf+view 10M€27.90/month€29.90/month
Cable/surf+view 10M€24.90/month€26.90/month

If any Subscriber wishes to terminate one of the above services due to these specific changes, they have the right to do so at no cost until June 30, 2024.
For more information, please call the Customer Service Center at 130.

New CEO for Cablenet Communication Systems plc in Cyprus. Ioannis Mavridis set to take top position at GO subsidiary.

Posted on | by Kyriaki Orphanidou | Leave a Comment on New CEO for Cablenet Communication Systems plc in Cyprus. Ioannis Mavridis set to take top position at GO subsidiary.

Ioannis Mavridis, a seasoned executive with over 20 years’ international experience in the banking and telecoms industries, will be assuming the role of CEO at Cablenet Communication Systems plc as of 1st July 2024. He comes with a proven track record and is exceptionally familiar with Cablenet and its operations having served as the Company’s Chief Finance Officer since September 2020.

Before joining Cablenet, he was a managing director at TAP Advisors, a US- and UK-based telecom, media, and technology-focused advisory boutique, having joined its London, UK office in August 2015. Before TAP Advisors, he spent 12 years at international bank Citigroup (Citi) and its EMEA Institutional Clients Group, with the last 10 of these years based in London.

‘I am honoured to be given the opportunity to lead Cablenet in this new capacity, seeing it through its next phase of development and growth, in a market that holds potential and challenges in equal measure. There is a clear plan to deliver on and a vast wealth and breadth of experience and skills within the Cablenet team to rely on, in order to take the Company to new heights, whilst bringing greater value to our customers and shareholders,’ said Mr. Mavridis.

Mr. Mavridis will be succeeding Yiannos Michaelides who will be stepping down from his position with effect from 30th June 2024; however, shall continue to support the Company in a consultancy role until the end of the year to ensure as smooth transition as possible. 

“I am very proud of the innovation we demonstrated in the market that allowed us to disrupt the status quo and significantly accelerate the growth of the company. We did things differently and Cablenet has leaped in size, while at the same time established and maintained its position as the leading Telecommunications provider in customer satisfaction and recommendation scores. I am confident that Ioannis Mavridis, who was part of my leadership team over the past four years, will excel in his new role and I wish him every success,” said Yiannos Michaelides.

Commenting on this transition, Mr. Nikhil Patil, Chairman at Cablenet Communication Systems plc, and CEO at GO plc said, ‘We are truly grateful to Yiannos Michaelides for his loyalty and dedicated service. His sterling stewardship over the past four years has set Cablenet on a steady growth path, in both the mobile and broadband markets, despite the pressures of international instability and unrest. We now very much look forward to welcoming Ioannis into this new role and are confident that he will continue to build on this success.

Announcement: Fixed Telephony Line and Plume HomePass price increase

Posted on | by Kyriaki Orphanidou | Leave a Comment on Announcement: Fixed Telephony Line and Plume HomePass price increase

Cablenet, based on its Contracts with its Subscribers, informs that as of April 1, 2024, the fees of the following services will be adjusted as follows:

ServiceCurrent fee (inc. V.A.T)New fee (inc. V.A.T)
Plume HomePass€2.99/month€5.00/month
Fixed Telephony (1st line)€2.00/month€3.00/month

If any Subscriber wishes to terminate one of the above services due to these specific changes, they have the right to do so at no cost until March 31, 2024.
For more information, please call the Customer Service Center at 130.

Announcement: Changes to international roaming charges in countries outside the European Union

Posted on | by Kyriaki Orphanidou | Leave a Comment on Announcement: Changes to international roaming charges in countries outside the European Union

Cablenet, based on its Contracts with its Subscribers, informs that as of March 15, 2024, the zones and charges for international roaming in countries outside the European Union are being adjusted as follows:

  • The countries Guernsey, Isle of Man, Jersey, and North Macedonia (Former Yugoslav Republic) have been added to Zone 2. The countries Kosovo, Montenegro, and Serbia are transferred from Zone 3 to Zone 2. Monaco is moved from the EU Zone to Zone 2.
  • The countries Bahamas, Bhutan, and Kazakhstan have been added to Zone 3. Belarus is moved from Zone 2 to Zone 3.
  • The countries French Polynesia, Papua New Guinea, Samoa, Vanuatu, and Canada have been added to Zone 4.
  • The countries Brunei Darussalam, Comoros, Equatorial Guinea, Falkland Islands, Guam, Lesotho, Malawi, New Caledonia, Niger, Puerto Rico, Saint Pierre and Miquelon, Sao Tome and Principe, Solomon Islands, Somalia, Suriname, Eswatini, and Trinidad and Tobago have been added to Zone 5. The countries Iraq, Lao People’s Democratic Republic, Maldives, Syrian Arab Republic, Timor-Leste, Turkmenistan, and Saint Barthelemy are transferred from Zones 3 and 4 to Zone 5

The charges for the Zones are adjusted as follows:

ZoneCountriesData €/Mb
(incl.VAT)		Outgoing Call EU €/minute
(incl.VAT)		Outgoing Call €/minute (incl.VAT)Incoming Call €/minute (incl.VAT)

SMS
(incl.VAT)

ZONE 2Albania, Andorra, Bosnia and Herzegovina, Faroe Islands, Guernsey, Isle of Man, Jersey, Kosovo, Macedonia (former Yugoslav Republic), Moldova (Republic), Monaco, Montenegro, Serbia, SwitzerlandNo changeNo changeNo changeNo changeFrom €0.30
to €0.35
ZONE 3Afghanistan, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Iran, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Oman, Pakistan, Palestine, Qatar, Russian Federation, Saudi Arabia, Singapore, YemenNo changeNo changeNo changeNo changeFrom €0.30
to €0.35
ZONE 4Cambodia, Canada, China, Fiji, French Polynesia, Georgia, Greenland, Hong Kong, India, Indonesia, Japan, Korea (Republic), Macao, Malaysia, Mongolia, Myanmar, Nepal, New Zealand, Papua New Guinea, Philippines, Samoa, Sri Lanka, Taiwan (Province of China), Tajikistan, Thailand, Ukraine, United Arab Emirates, United States, Uzbekistan, Vanuatu, VietnamNo changeNo changeNo changeNo changeFrom €0.30
to €0.35
ZONE 5Algeria, Angola, Anguilla, Antigua and Barbuda, Aruba, Bermuda, Dominica, Cayman Islands, Grenada, Haiti, Jamaica, Argentina, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, Brunei Darussalam, Burkina Faso, Burundi, Cape Verde, Cameroon, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Congo (Democratic Republic of the), Costa Rica, Cuba, Curacao, Saint Martin, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Ethiopia, Falkland Islands, Gabon, Gambia, Ghana, Grenada, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iraq, Ivory Coast, Kenya, Lao People’s Democratic Republic, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mexico, Montserrat, Morocco, Mozambique, Namibia, Nauru, New Caledonia, New Zealand , Nicaragua, Niger, Nigeria, Panama, Paraguay, Peru, Puerto Rico, Reunion (MAYOTTE (island)), Rwanda, Saint Barthelemy, Saint Christopher and Nevis, Saint Helena, Ascension and Tristan da Cunha, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Sudan, Sudan, Suriname, Swaziland, Syrian Arab Republic, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Uganda, Uruguay, Venezuela, Virgin Islands (British), Zambia, ZimbabweNo changeFrom €3.57
to €5.50		From €3.57
to €6.00		From €0.56
to €3.00		From €0.30
to €2.50
ZONE 6Non-Terrestrial satellite networksFrom €20.50
to €21.00		From €3.30
to €7.00		From €3.30
to €8.00		From €1.36
to €7.00		From €0.30
to €2.50
ZONE 7TurkeyNo changeNo changeNo changeNo changeFrom €0.03
to €0.055*

*SMS towards Cyprus

For more information, please call the customer service center at 130.

If any Subscriber wishes to terminate mobile phone service due to these specific changes, they have the right to do so at no cost until March 15, 2024.

Announcement

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Cablenet, based on the Contracts with its Subscribers, informs that from February 1, 2024, the fees for the following services will be as follows:

  • The Fixed Telephony charges for calls towards Cablenet’s mobile subscribers will be modified from €0.00 to €0.05 (including VAT). This adjustment is equivalent to the existing charge for calls to all mobile networks.
  • The monthly charge for the Purple TV service will increase by €2.00 (including VAT). It is noted that in the event that the Purple TV service is offered to the Subscriber as part of an offer or in combination with other services, the price will be adjusted accordingly.

In the event that any Subscriber wishes to terminate one of the above services, due to the specific changes, they have the right to do so without any cost until January 31, 2024.

For more information, please contact our Call Center at 130.

 

Announcement: Removal of channels

Posted on | by Andreas Kourouyiannis | Leave a Comment on Announcement: Removal of channels
In accordance with its obligations, Cablenet would like to inform its Subscribers about the upcoming removal of the channels GREEK CINEMA (position 106) and DISCOVERY SCIENCE (position 207), from the Purple TV Service. The removal of these two channels, will take place on Friday, 29th December 2023. If a Subscriber wishes to terminate the Purple TV Service due to this change, they have the right to do so, until Wednesday, 31st January 2024, without any termination fees. For more information please contact our Call Centre at 130.

ΑΝΑΚΟΙΝΩΣΗ

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Η Cablenet, βάσει των συμβάσεών με τους Συνδρομητές της, ενημερώνει ότι από 12/7/2023, οι πιο κάτω Υπηρεσίες Τηλεόρασης διαφοροποιούνται ως ακολούθως:
  1. Η υπηρεσία Football CY Plus μετονομάζεται σε Purple Sports TV 1
  2. Η υπηρεσία Football EU Plus μετονομάζεται σε Purple Sports TV 2
  3. Στο Αθλητικό Πακέτο Τηλεόρασης Purple Sports TV 1 (υφιστάμενη ονομασία: Football CY Plus) προστίθενται τα κανάλια: Eurosports 1,  Eurosports 2, Motorvision, Nautical Channel, GINX
  4. Οι χρεώσεις των υπηρεσιών Purple TV και Purple Sports TV 2 (υφιστάμενη ονομασία: Football EU Plus), διαμορφώνονται ως εξής:
Υπηρεσία Υφιστάμενη Τιμή Νέα Τιμή
Purple TV €9,90 €10,00
Purple Sports TV 2 €14,00 €15,00
Σε περίπτωση που οποιοσδήποτε Συνδρομητής επιθυμεί να τερματίσει τις πιο πάνω υπηρεσίες, λόγω της αλλαγής της τιμής, έχει το δικαίωμα να το πράξει χωρίς οποιοδήποτε κόστος τερματισμού, μέχρι και τις 12/7/2023. Για περισσότερες πληροφορίες, παρακαλούμε όπως επικοινωνήσετε με το Κέντρο Τηλεφωνικής Εξυπηρέτησης στο 130.

Parental Control for Digital TV

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Your digital INTEK decoder together with your smart card gives you the option of locking the adult channels “Hustler TV”,  “Hustler 3D/HD”, “Blue Hustler” and “Daring!TV”. The procedure for implementing parental control is as follows:

Step 1: Accessing smart card settings

  • Have your television connected to your decoder. With your television and decoder being ON and watching the digital programmes as normal on screen press MENU on your remote control to access the starting menu of your decoder.
  • Select (by using the keys ◄ , ►) from the horizontal menu Conditional Access.
  • Select from the vertical menu (by using the keys ▲ ,▼) Slot A – Conax and press OK. The settings menu of your smart card will appear.

Step 2: Changing your smart card code

  • Select Change CA PIN and press OK. The window for changing your smart card code will appear. The factory default code for your smart card is 1234.
  • First enter the current code of your card. In the case that this is the first time you are using the smart card this is 1234.
  • Next enter a four-digit code of your choice.
  • Re-enter your four-digit code for confirmation.
  • A message will appear informing you that the code has changed and you will be automatically returned to the settings menu of your smart card.

Step 3: Choosing your parental control level

  • Select Maturity Rating and press OK.
  • In order to lock the adult channels “Hustler TV”, “Hustler 3D/HD”,  “Blue Hustler” and “Daring!TV” press A – Over 18.
  • Enter your smart card code CA PIN.

Step 4

  • The procedure for locking all adult channels and changing your smart card code is now complete and you will be automatically returned to the settings menu of your smart card. Press Back twice to return to the channel you were watching.
After these changes, whenever you tune into an adult channel you will have to enter your code in order to unlock the channel.

ANNOUNCEMENT

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Cablenet would like to inform its Purple Loop prepaid mobile telephony subscribers that, as of 24th June 2023, the following amendments shall be put into effect:   International Call Charges Charges for calls made to the following destinations will be changed as follows:
Calls to: Current Charges New Charges
BANGLADESH – FIXED €0.05 €0.06
BANGLADESH – MOBILE €0.05 €0.06
INDIA – FIXED €0.03 €0.04
INDIA – MOBILE €0.03 €0.04
PHILIPPINES – FIXED €0.09 €0.14
PHILIPPINES – MOBILE €0.09 €0.14
SRI LANKA – FIXED €0.12 €0.17
SRI LANKA – MOBILE €0.12 €0.16
VIETNAM – FIXED €0.07 €0.08
VIETNAM – MOBILE €0.07 €0.08
The charges include VAT. Call charges to all other international destinations shall be increased by 15%. The complete list of detailed charges to international destinations is available at www.cablenet.com.cy/en/loop-rates Roaming Charges Mobile telephony subscribers roaming within the European Union will be able to continue using their credit balance amount resulting from the use of renewal (top-up) cards at the same charges as those that apply for the use of Purple Loop mobile telephony within Cyprus, in accordance with the provisions of the Roam Like At Home regulation. Use of the Gimme prepaid plans will no longer be available during roaming. Gimme Max Plan Validity Period The validity period for the Gimme Max prepaid plan is modified from 60 days to 45 days.

ANNOUNCEMENT

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In accordance with its Subscriber contracts, Cablenet informs that, as of 1st February 2023:
  1. There will be an increase of up to 15% in Fixed Telephony charges towards certain international destinations. The complete list of detailed Fixed Telephony charges to international destinations is available at https://cablenet.com.cy/en/rates/
  2. The monthly cost of a printed, mailed invoice will increase from €1.50 to €2.00. We kindly remind you that there is no charge for emailed invoices. If a Subscriber wishes to stop the post mailing of paper invoices due to this change, they can do so by 31st January 2023 at no extra charge.
  3. As of 1st February 2023, the monthly cost of the fiberpower® 100M internet service will increase from €29.90 to €30.90. Please note that in instances where the fiberpower® 100M internet service has been offered to the Subscriber at a discounted price, with or without other services combined, the price will be adjusted accordingly with the respective percentage discount for a maximum increase of up to €1.00.
If a Subscriber wishes to terminate the fiberpower® 100M internet service due to this change, they can do so by 31st January 2023 at no extra charge. For further information, kindly contact the Customer Call Center on 130.